JP2004341679A - Car care total support system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide a car care total support system for individually managing the exchange period of the consumable components of the automobile of a customer who has visited a service station (SS) to contribute to the sales promotion of the consumable articles. <P>SOLUTION: In this car care total support system where a host computer (1) is connected through a communication line (2) to service stations terminals (3-1 to 3-n), the host computer is provided with a database in which the personal data of customers and the vehicle maintenance data of automobiles owned by the customers are stored and a consumable article exchange period calculating means for calculating the exchange period of the consumable particles of each automobile based on the vehicle maintenance data. Furthermore, the service station terminal is provided with an input means for inputting the vehicle maintenance data of the database according to the maintenance of the automobiles of the customers and an output means for printing-out my car charts including the vehicle maintenance data and the exchange period of the consumable articles. Thus, it is possible to grasp and manage in a batch the personal information of customers and the maintenance information of the automobiles in this car care total support system. Therefore, it is possible for the customers to accurately grasp the consumable articles whose exchange is necessary and the exchanging period for safely and comfortably drive the automobiles, and it is possible to provide detail services from the point of view of the customer sides. <P>COPYRIGHT: (C)2005,JPO&NCIPI

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
INDUSTRIAL APPLICABILITY The present invention contributes to the promotion of sales of consumable parts by individually managing the replacement time of consumable parts of the automobile of a customer who visits an automobile fuel store (gas station: service station) and providing appropriate advice. The present invention also relates to a car care total support system capable of contributing to sales of fuel oil and related products related to automobile maintenance.
[0002]
[Prior art]
Various consumable parts such as batteries, brake pads, tires, engine oil, and air cleaners are incorporated in automobiles.
These consumable parts cannot be used forever.To safely drive a car, set a new one and then drive the car for a certain distance or after a certain period of time. Replacement is required.
[0003]
The user has to manage when to replace such consumable parts, which is very troublesome for the customer.
At the time of vehicle inspection, although necessary items are replaced at that point in time, there is a problem that it is difficult to determine whether or not replacement of consumable parts is necessary during the vehicle inspection interval of two years.
In particular, a person who has little interest in the car or a person who has little knowledge cannot know which parts of the car need to be replaced.
[0004]
As a solution to the above problems, there are known an automobile part replacement time management system, an automobile part replacement time management card, and an automobile part replacement time management method that enable a customer to easily grasp the replacement time of an automobile part. I have. (For example, Patent Document 1)
[0005]
[Patent Document 1] Japanese Patent Application Laid-Open No. 2002-140449 (0034-0038)
[0006]
In the above publication (Patent Document 1),
“FIG. 1 is a block diagram illustrating an automobile parts replacement time management system (hereinafter, may be abbreviated as“ management system ”) of the present embodiment.
The management system 1 is a system for managing a time when a user replaces an automobile part. The management system 1 includes terminal devices 10 installed at a plurality of service stations (fuel stations) and a network such as the Internet provided to each terminal device 10. And a central control unit 50 connected via the control unit 13.
The service station refers to a base that provides various services such as inspection, maintenance, vehicle inspection, and the like for an automobile, and is preferably provided with a facility for supplying various types of automobile fuel such as gasoline and light oil.
Further, the service station is intended to include a facility for supplying various fuels to low-emission vehicles such as electric vehicles, CNG (compressed natural gas) vehicles, methanol vehicles, and fuel cell vehicles.
FIG. 1 shows only one service station.
[0007]
In the terminal device 10 of the service station, a card set section 12 for setting a user's member card (automobile part replacement time management card) 20 and card information for reading various information of the member card 20 set in the card set section 12 A reading unit 14, a date input unit 16 for inputting a current date (may be a year and a month), a mileage input unit 18 for inputting a current mileage of a user's car, and a card set unit And a data writing device 25 for writing information to the members card 20 set in the storage device 12.
Note that the information reading method of the members card 20 is not limited to the type set in the card setting unit 12, but may be a method of passing through a card reader.
[0008]
The member's card 20 is a leuco-type card whose information can be rewritten, and on the left side of the card, an automobile part name and exchange time data on an exchange time are shown.
Replacement time data is indicated by symbols. Specifically, at this time, a white circle indicates that the car part is good and no replacement is required, a white triangle that recommends replacement within six months, and a three-month period. A black triangle is provided to indicate that replacement is required.
The automobile part name is displayed as fixed information that cannot be rewritten in the part name display area, but the replacement time data is written as variable information in a rewrite area in which information can be rewritten many times.
For example, when looking at the brake area, the picture of the brake and the word “brake” surrounded by a dashed line A are fixed information, and a white circle as replacement time data is written in the rewrite area 24.
Note that the area surrounded by the broken line is all a rewrite area. Further, the automobile part name may be written in the rewrite area as variable information. "
To the effect.
[0009]
[Problems to be solved by the invention]
The publications described in the above publications are based on the current exchange distance and the previous exchange distance corresponding to the user identification information read by the card information reading means out of the previous exchange distance stored in the previous exchange distance data storage means. Based on the difference from the mileage and the estimated replacement mileage stored in the estimated replacement mileage data storage means, replacement time data on the replacement mileage to replace parts of the user's car can be calculated and rewritten. There is a problem that the user (customer) has to self-manage when the consumable part is replaced based on the display of the card.
[0010]
An object (object) of the present invention is to individually manage a replacement time of a consumable part of a car of a customer who visits a service station (SS) and provide appropriate advice at a predetermined time, thereby providing the consumable part. An object of the present invention is to realize a car care total support system that can contribute to sales promotion and sales promotion of related products related to fuel oil sales and vehicle maintenance.
[0011]
[Means for Solving the Problems]
In order to solve the above problems, in a car care total support system in which a host computer and a service station terminal are connected via a communication line,
The host computer includes a database storing customer personal data and vehicle maintenance data of the vehicle owned by the customer, and a consumable part for calculating a replacement time of the consumable part of the vehicle for each vehicle based on the vehicle maintenance data. Exchange time calculation means,
The service station terminal includes a vehicle maintenance data input unit that performs input and update of vehicle maintenance data in the database in accordance with maintenance of a customer's vehicle, and a my car including a replacement time of the vehicle maintenance data and the consumable parts. Output means for printing out the medical record. (Claim 1)
[0012]
In a car care total support system in which a host computer, a service station terminal, and a customer terminal are connected via a communication line,
The host computer includes a database storing customer personal data and vehicle maintenance data of the vehicle owned by the customer, and a consumable part for calculating a replacement time of the consumable part of the vehicle for each vehicle based on the vehicle maintenance data. Replacement time calculating means, and from the database, extract a replacement part of a consumable part of a customer's car that is near the replacement time, and list a replacement part time and a replacement price of the consumable part whose replacement time is close to the corresponding customer terminal of the corresponding customer. Mail sending means for sending to
The service station terminal includes a vehicle maintenance data input unit that performs input and update of vehicle maintenance data in the database in accordance with maintenance of a customer's vehicle, and a my car including a replacement time of the vehicle maintenance data and the consumable parts. Output means for printing out the medical record. (Claim 2)
[0013]
The input of vehicle maintenance data from the service station terminal to the database in connection with the maintenance of the customer's vehicle is executed upon an oil change at the customer's service station. (Claim 3)
In addition, the inspection items of the vehicle maintenance include at least one of a tire remaining groove, a brake pad remaining thickness, brake fluid data, radiator fluid data, battery data, and air-conditioner gas charging pressure. (Claim 4)
The brake fluid data includes measurement data of the composition or contaminants of the brake fluid, and an example of the measurement is data on the water content or boiling point of the brake fluid.
The radiator liquid data includes measurement data of the composition or contaminants of the brake fluid, and one example of the measurement is freeze temperature data of the radiator liquid.
The battery data includes a battery holding (load) voltage.
At least one of the boiling point data of the brake fluid, the freezing temperature of the radiator fluid, and the load voltage of the battery is measured and inputted as a numerical value by a tester. (Claim 5)
[0014]
Further, the database provided in the host computer is linked to a database storing information relating to customer payments such as credit cards. (Claim 6)
In addition, e-mails are sent from the database in which the consumable parts of the customer's vehicle are extracted at a time when the replacement time is near, and the replacement time and the replacement price of the consumable part whose the replacement time is near are listed and transmitted to the customer terminal of the corresponding customer. The means transmits in response to a request from the customer terminal. (Claim 7)
[0015]
Also, a car chart created using the database of the car care total support system according to any one of claims 1 to 7. (Claim 8)
A vehicle consumable parts management system using vehicle maintenance data stored in a database stored in a host computer according to claim 1, wherein the service station has a replacement time for a customer near the service station. List up each consumable part and order the consumable part. (Claim 9)
[0016]
BEST MODE FOR CARRYING OUT THE INVENTION
The hardware configuration of the car care total support system of the present invention will be described with reference to FIG.
In FIG. 2, reference numeral 1 denotes a host computer constituting a central control unit of the car care total support system, which includes a service station (SS) terminal 3-1 to 3-n installed at a service station via a communication line 2 and a customer. Terminals 4-1 to 4-n are connected.
The communication line 2 may be a public line or an Internet line, and may be wired, wireless, or optical as a transmission form.
[0017]
The service station (SS) refers to a base that provides various services such as inspection, maintenance, vehicle inspection, and the like for automobiles, and is preferably provided with a facility for supplying various types of automobile fuel such as gasoline and light oil.
In addition, the service station may be a facility that supplies various fuels to low-emission vehicles such as electric vehicles, CNG (compressed natural gas) vehicles, methanol vehicles, and fuel cell vehicles.
In addition, the customer terminal may be a personal computer owned by the customer or a portable terminal such as a mobile phone, or a navigation system having a communication function mounted on an automobile owned by the customer.
[0018]
The first feature of the present invention resides in a method of accumulating data and contents of a database mounted on the host computer 1.
In the car care total support system of the present invention, among the services to the customers who come to the service station, the customer's personal information and the maintenance information of the car are understood by the customer, triggered by the oil change service with the highest customer needs. And register it in the database.
[0019]
Examples of data stored in the database include the following data.
The personal data of the customer includes an address, a postal code, a telephone number (mobile), a form of payment, a mail address, and the like.
-Vehicle data includes vehicle number, first year registration date, next vehicle inspection expiration date, chassis number, type designation, type classification, and the like.
・ Car care member data includes mileage at the time of enrollment, oil change cycle, last oil change date, next oil change date, and the like.
-Vehicle inspection information-Vehicle memo function data includes vehicle inspection rough estimate, oil used, quantity, oil element, battery, tire, car wash, etc.
・ Inspection data includes 15 items of inspection, mileage during inspection, date of battery manufacture, person in charge of inspection, tire remaining groove, brake pad remaining thickness, water or boiling point temperature of brake fluid, freezing of radiator fluid When checking the temperature, the load (holding) voltage of the battery, and the charging pressure of the air-conditioner gas, in order to make the inspection result more objective, enter as many specific values as possible obtained by measuring with a tester or the like.
[0020]
Next, an example of inputting data from the service station terminal and calculating the replacement time of the consumable parts will be described with reference to FIGS.
-First, input the date of the last inspection of the customer's automobile. (Step S1)
-The next vehicle inspection time is calculated based on the last vehicle inspection date input and the first year registration date of the vehicle stored in the database. (Step S2)
・ Enter the last replacement date for engine oil and element flushing. (Step S3)
Calculate the next engine oil replacement time based on the input previous engine oil replacement date. (Step S4)
Further, the next replacement time of the next element flushing is calculated based on the input replacement date of the previous element flushing. (Step S5)
The calculation of the replacement time of the engine oil and the element flushing in steps S4 and S5 may be performed based on the mileage of the vehicle from the previous date of replacement of the engine oil or the element flushing. .
[0021]
・ Enter the date of manufacture of the battery. (Step S6)
・ Calculate the next battery replacement time based on the input date of manufacture of the battery. (Step S7)
・ Measure and input the battery load voltage. (Step S8)
Calculate the next battery replacement time based on the input battery load voltage (for example, the load voltage is 9.5 V or less, as an example of replacement). (Step S9)
・ Measure the moisture or boiling point temperature of the brake fluid and input. (Step S10)
Calculate the next brake oil replacement time based on the input boiling point temperature of the brake fluid (one example of replacement is a water content of 3% or more and a boiling point temperature of 170 ° C. or less). (Step S11)
[0022]
・ Measure the freezing temperature of the radiator liquid and enter it. (Step S12)
Calculate the next replacement time of the radiator liquid based on the input freezing temperature of the radiator liquid (an example of the replacement is -23 ° C or more). (Step S13)
・ Measure and enter the remaining thickness of the brake pad. (Step S14)
• Calculate the next brake pad replacement time (one example of replacement is 5.00 mm or less) based on the input brake pad thickness. (Step S15)
[0023]
Next, it is determined whether or not to manage the winter tires (step S16). If the management is performed, the remaining groove of the summer tire is measured and input. (Step S17)
・ Measure and enter the remaining groove of winter tires. (Step S18)
・ Enter the date of manufacture of winter tires. (Step S19)
Calculation of the next tire replacement time (summary of replacement is 3.00 mm or less for summer tires and 5.00 mm or less for winter tires) based on the remaining grooves of summer tires and winter tires that have been input. (Step S20)
・ Also calculate the tire rotation time. (Step S21)
[0024]
If the management of the winter tire is not performed in step S16, the remaining groove of the summer tire is measured and input (step S22), and the next tire replacement time and the tire rotation time are determined in steps S20 and S21. Is calculated.
・ Enter the type of radiator valve. (Step S23)
・ Measure the radiator valve opening pressure and input. (Step S24)
Calculate the next radiator valve replacement time (one example of replacement is 0.9 or 1.0) based on the input radiator valve type and numerical value of the valve opening pressure. (Step S25)
・ Measure and input the pressure on the high pressure side of the air conditioner gas. (Step S26)
Based on the input pressure of the air-conditioning gas, the next time the air-conditioning gas is charged (refilled) is calculated (one example of the filling (refilling) is 1.3 to 1.8 NPa). (Step S27)
It should be noted that the order of input and calculation processing of each data shown in FIG. 3 does not necessarily have to be as shown in the figure, and it goes without saying that it is possible to omit or add as appropriate.
[0025]
FIG. 5 shows an example of a my car chart that prints out the input maintenance information and the list of replacement times of consumable parts.
The car chart shown in FIG. 5 is configured so that customers can easily understand the items by dividing them into items such as "maintenance schedule", "inspection results", "approximate estimate", "approximate estimate of vehicle inspection", and "free service". .
[0026]
The database stored in this host computer can be referred to and updated from the SS terminal of any service station, so that any service station can receive the service of the car care total support system of the present invention. Is possible.
[0027]
In the car care total support system of the present invention, when a customer comes to a service station, the customer is registered in the database as a "car care member" based on the consent of the customer himself, and the replacement time and replacement cost of oil, battery, etc. Can be printed out as a my car chart at the service station terminal and presented to the customer to notify the customer of the replacement time of the consumable parts.
Further, the host computer of the car care total support system of the present invention extracts, from the database, the replacement parts of the consumable parts of the customer's automobile that are close to each other, and lists the replacement time and replacement price of the consumable parts whose replacement time is near. Print direct mail (postcard).
Instead of the direct mail, the mail may be transmitted as an e-mail to a customer terminal owned by the customer (including a mobile terminal and a car navigation terminal owned by the customer).
[0028]
Further, the database of the car care total support system of the present invention can be linked to a database in which information relating to payment by customers, such as an existing company credit card (house card) or another company's credit card, is stored.
[0029]
The database in the car care total support system of the present invention includes:
Since a large number of vehicle maintenance data and data on replacement time for each consumable part are accumulated, a list of consumable parts whose replacement time is near for a nearby customer for each service station and consumable parts ordering is performed. It can also be used effectively for parts management.
[0030]
【The invention's effect】
According to the car care total support system of the present invention, it is possible to collectively manage and manage customer's personal information and car maintenance information. It is possible to accurately identify the consumable parts that need to be replaced and when to replace them, and to provide detailed services from the customer's side.
[0031]
In addition, registration of personal information and vehicle maintenance information in the database in the car care total support system of the present invention is executed based on the customer's consent, triggered by oil change at the customer's service station. It encourages self-management and rarely gives the impression that it is providing transient services.
[0032]
Also, according to the car care total support system of the present invention, by creating direct mail and creating and distributing e-mail, customers who visit the service station and one-to-・ One marketing can be developed.
[0033]
Further, according to the car care total support system of the present invention, the potential demand for customer maintenance can be realized, and the customer station can be enclosed (fixed) with products other than fuel oil in the service station. Can build long-term trust relationships with customers centered on its technical capabilities.
[Brief description of the drawings]
FIG. 1 is a block diagram of a conventional automobile part replacement time management system.
FIG. 2 is a diagram showing a configuration of a car care total support system of the present invention.
FIG. 3 is a first part of a flowchart showing an example of inputting data and calculating a replacement time of a consumable part in the service station terminal.
FIG. 4 is a second part of a flowchart showing an example of inputting data and calculating the replacement time of consumable parts in the service station terminal.
FIG. 5 is a diagram showing an example of a my car chart issued by the car care total support system of the present invention.
[Explanation of symbols]
1 host computer (database)
2 communication lines 3-1 to 3-n service station terminals 4-1 to 4-n customer terminals

Claims (9)

In a car care total support system in which a host computer and a service station terminal are connected via a communication line,
The host computer has a database storing customer personal data and vehicle maintenance data of a car owned by the customer;
Consumable part replacement time calculation means for calculating the replacement time of the consumable parts of the vehicle for each vehicle based on the vehicle maintenance data,
The service station terminal, vehicle maintenance data input means for executing the input and update of the vehicle maintenance data of the database with the maintenance of the customer's car,
An output unit for printing out the car maintenance chart including the vehicle maintenance data and the replacement time of the consumable part. In a car care total support system in which a host computer, a service station terminal and a customer terminal are connected via a communication line,
The host computer has a database storing customer personal data and vehicle maintenance data of a car owned by the customer;
Based on the vehicle maintenance data, a consumable parts replacement time calculation means for calculating the replacement time of the consumable parts of the vehicle for each vehicle,
Mail sending means for extracting from the database the consumable parts of the customer's vehicle that are near replacement time, listing the replacement time and replacement price of the consumable parts whose replacement time is close, and sending them to the corresponding customer's customer terminal; With
The service station terminal, vehicle maintenance data input means for executing the input and update of the vehicle maintenance data of the database with the maintenance of the customer's car,
An output unit for printing out the car maintenance chart including the vehicle maintenance data and the replacement time of the consumable part. The vehicle maintenance data input to the database accompanying the maintenance of the customer's vehicle from the service station terminal is executed upon an oil change at the customer's service station. Car care total support system. 2. The vehicle maintenance inspection item includes at least one of a tire remaining groove, a brake pad remaining thickness, brake fluid data, radiator fluid data, battery data, and air-conditioner gas filling pressure. The car care total support system according to any one of Items 1 to 3. The brake fluid data, the radiator fluid data, and the battery data are input by measuring the moisture or / and boiling point data of the brake fluid, the freezing temperature of the radiator fluid, and the load voltage of the battery as numerical values by a tester. The car care total support system according to claim 4, wherein The car care total support system according to any one of claims 1 to 5, wherein a database provided in the host computer is linked to a database storing information related to customer payment such as a credit card. . The mail sending means for extracting from the database the expiration date of the consumable part of the customer's car that is near the replacement time, listing the replacement time and replacement price of the expendable part near the replacement time, and sending the list to the corresponding customer's customer terminal The car care total support system according to any one of claims 2 to 6, wherein the system is transmitted in response to a request from the customer terminal. A car chart created using the database of the car care total support system according to claim 1. A consumable parts management system for a vehicle using vehicle maintenance data stored in a database stored in the host computer according to claim 1,
A consumable parts management system for an automobile, wherein a list of consumable parts whose replacement time is near for a customer near the service station is ordered at the service station, and the consumable part is ordered.

Images