JP2006079351A - Automobile inspection sales support apparatus and gasoline sales management system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automobile inspection sales support apparatus capable of supporting the automobile inspection sales of a sales person. <P>SOLUTION: The automobile inspection sales support apparatus 10 for supporting the sales person to perform the automobile inspection sales to predetermined members to whom gasoline is sold in a gas station is provided with: an automobile inspection information storage means 12a for storing automobile inspection information indicating the expiry month of automobile inspection of an automobile owned by each member; a promotion period information storage means 12b for storing promotion period information indicating a promotion period for promoting the automobile inspection sales; an identification information acquisition means 14 for acquiring identification information from a storage medium owned by the member; an automobile inspection information extraction means 11a for extracting automobile inspection information corresponding to the acquired identification information from the promotion period information storage means 12a; a promotion period determination means 11b for determining whether it is a promotion period or not on the basis of the expiry period indicated by the extracted automobile inspection information and the promotion period information stored in the promotion period information storage means 12b; and a notification means 16 for giving notification for urging the sales promotion of automobile inspection to the seller in accordance with determination that it arrives at the promotion period. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to a vehicle inspection / sales support device and a gasoline sales management system, and more specifically, a vehicle inspection / sales support device that supports a salesperson who performs vehicle inspection / sales for a predetermined member who sells gasoline at a gas station, and The present invention relates to a gasoline sales management system provided with the vehicle inspection / sales support device.

  In the oil industry, from the fuel oil-based gas stations and gas stations (GS) to the car life station (CS) that provides customer-friendly services and competitive products and services that capture consumer needs. Scale expansion is underway. One of the services is vehicle inspection (body inspection) sales, and store notification activities are an important factor for sales promotion. Shop directing tools such as banners and posters have been used for some time.

The present applicant has conventionally provided a support system that supports sales promotion of dealers such as gas stations, GS, and CS (see Non-Patent Document 1). This system makes it possible for dealers to order lighting notification tools such as banners and banners via the Internet, as well as handouts to communicate custom-made products and prices directly to customers using the dealers. It is a Web system that can be used in a form that incorporates its own original elements for flyers, direct mail, etc.
Itochu Enex Co., Ltd., [online], [as of July 1, 2004], Internet <URL: http: // www. itcenex. com / cm // retail / totalretail. html>

  However, whether or not to see the handout flyer or direct mail described above depends on the will of the customer, so in order to further improve the sales promotion, salespersons etc. directly notify customers who visited the store There was a need. And since the number of years of use of passenger cars has been on a long-term trend and vehicle inspection sales are expected to increase, dealers have instructed salespeople to conduct notification activities for customers who are nearing the end of vehicle inspection. .

  However, the vehicle inspection sales announcement activities are conducted by checking the vehicle inspection sticker attached to the center of the windshield of the vehicle where the salesperson visited, but busy and inexperienced salespeople At times, it is difficult to confirm the expiration month of each vehicle inspection for each vehicle, and it is difficult to carry out notification activities. Therefore, in order to promote sales, it has become an important factor how to thoroughly carry out notification activities without bothering the sales staff.

  Therefore, in view of the above-described problems, an object of the present invention is to provide a vehicle inspection / sales support device and a gasoline sales management system that can support a vehicle sales / sales of a salesperson.

  In order to solve the above-mentioned problems, the vehicle inspection / sales support apparatus according to claim 1 according to the present invention is vehicle inspection / sales to a predetermined member who sells gasoline at a gas station as shown in the basic configuration diagram of FIG. The vehicle inspection / sales support device 10 for supporting the salesperson performing vehicle inspection, the vehicle inspection information storage means 12a for storing vehicle inspection information indicating the vehicle owned by the member and the vehicle inspection inspection expiration month, and the vehicle inspection expiration month Promotion period information storage means 12b for storing promotion period information indicating a promotion period for promoting the vehicle inspection sales, and identification information for identifying at least one of the member or the vehicle from a storage medium owned by the member The identification information acquisition means 14 for acquiring the vehicle information and the vehicle inspection information corresponding to the identification information acquired by the identification information acquisition means 14 are extracted from the vehicle inspection information storage means 12a. Whether it is the promotion period based on the vehicle inspection information extraction unit 11a, the expiration month indicated by the vehicle inspection information extracted by the vehicle inspection information extraction unit 11a, and the promotion period information stored in the promotion period information storage unit 12b Promotion period determination means 11b for determining whether or not the promotion period determination means 11b determines that it is a promotion period, and notification means 16 for notifying the salesperson to promote sales promotion of the vehicle inspection. It is characterized by providing.

  According to the vehicle inspection / sales support apparatus of the present invention described in claim 1 above, the vehicle inspection information generated in response to the membership registration of the customer using the gas station is stored in the vehicle inspection information storage means 12a. And the promotion period information which shows the promotion period defined by the store etc. which sell gasoline is memorize | stored in the promotion period information storage means 12b. When a storage medium such as an IC card storing identification information for identifying the member is issued in response to the member registration and the member who owns the storage medium comes to the gas station, the identification information is read from the storage medium. Is acquired by the identification information acquisition means 14. The vehicle inspection information corresponding to the identification information is extracted by the vehicle inspection information extracting unit 11a extracted from the vehicle inspection information storage unit 12a, and the vehicle expiry month and the promotion period information storage unit 12b stored in the vehicle inspection information are stored. Based on the period information, the promotion period determination means 11b determines whether or not it is the promotion period. When the promotion period determination unit 11b determines that the promotion period is in effect, the notification unit 16 such as a display device, a patrol light, or an alarm buzzer notifies the salesperson to promote sales promotion of the vehicle inspection.

  In order to solve the above-mentioned problems, the invention according to claim 2 is the vehicle inspection / sales support device according to claim 1, wherein the vehicle inspection information is further provided to the member as shown in the basic configuration diagram of FIG. And determining whether or not promotion of the vehicle inspection / sales is necessary based on the vehicle inspection information promotion flag data extracted by the vehicle inspection information extracting means 11a. Further comprising a promotion determination means 11c for performing the notification only when the promotion determination means 11c determines that the vehicle inspection / sales promotion is necessary.

  According to the vehicle inspection and sales support device of the present invention described in claim 2, the vehicle inspection information promotion flag data stored in the vehicle inspection information storage means 12a reflects whether or not to promote vehicle inspection and sales to the member. Is done. When the vehicle inspection information is extracted by the vehicle inspection information extraction unit 11a, the promotion determination unit 11c determines whether or not promotion of vehicle inspection sales is necessary based on the promotion flag data of the vehicle inspection information. When the promotion determination unit 11c determines that the promotion of the vehicle inspection / sales is necessary and the promotion period determination unit 11b determines that the promotion period is the promotion period, the notification unit 16 notifies the salesperson.

  In order to solve the above-mentioned problems, the invention according to claim 3 is the vehicle inspection and sales support apparatus according to claim 1 or 2, wherein the notification means 16 further includes: When the vehicle inspection information extracting means 11a cannot extract vehicle inspection information, a notification is made to prompt the salesperson to register the month in which the vehicle inspection has expired.

  According to the vehicle inspection and sales support device of the present invention described in claim 3, when vehicle inspection information is not extracted by the vehicle inspection information extracting means 11a, a notification for prompting the salesperson to register the expiration month of the vehicle inspection is notified. This is done by means 16.

  In order to solve the above problems, the invention according to claim 4 is the vehicle inspection and sales support device according to any one of claims 1 to 3, as shown in the basic configuration diagram of FIG. The vehicle inspection that has personal data indicating the contact information of the member who conducts the vehicle inspection and sales, and that is subject to promotion of the vehicle inspection and sales corresponding to the collection timing at an arbitrarily determined collection timing for collecting the vehicle inspection information. The vehicle inspection information storage unit 12a stores the expiration month specifying unit 11d that specifies the expiration month of the vehicle based on a predetermined collection condition, and the vehicle inspection information that matches the expiration month specified by the expiration month specifying unit 11d. The vehicle inspection information collecting means 11e that collects from the vehicle inspection information that is being collected, and the individual members to be promoted for the vehicle inspection sales based on the vehicle information collected by the vehicle inspection information collecting means 11e The vehicle inspection / sales support information generating unit 11f for generating vehicle inspection / sales support information for supporting the vehicle inspection / sales so that data can be identified, and the vehicle inspection / sales support information generated by the vehicle inspection / sales support information generating unit 11f are given to the salesperson. The vehicle inspection / sales support information output means 17 for outputting for reference is further provided.

  According to the vehicle inspection and sales support device of the present invention described in claim 4, vehicle inspection information having personal data indicating contact information such as an address, a telephone number, and an e-mail address is stored in the vehicle inspection information storage means 12a. Then, when the collection timing arbitrarily determined by the dealer or the like is reached, the expiration month of the vehicle inspection corresponding to the collection timing is based on the collection conditions such as the expiration month specifying means 11d indicating the target period such as the next month, the next month, etc. Identified. The vehicle inspection information that matches the specified expiration month is collected from the vehicle inspection information stored in the vehicle inspection information storage unit 12a by the vehicle inspection information collecting unit 11e, and the contact information of the member based on the vehicle inspection information, etc. Is generated by the vehicle inspection / sales support information generating unit 11f, and the vehicle inspection / sales support information is output by the vehicle inspection / sales support information output unit 17 such as a printer or a display device for reference by a salesperson. .

  In order to solve the above-mentioned problems, the invention described in claim 5 is the vehicle inspection / sales support apparatus according to claim 4, wherein the vehicle inspection / sales support information generating means 11f The vehicle sales / sales support information is generated so that the salesperson has a comment entry area for allowing the salesperson to enter a comment indicating a response of the member who made the vehicle inspection / sales notification, and the vehicle inspection / sales support The information output means 17 is further characterized in that the vehicle inspection sales support information is printed on a sheet.

  According to the vehicle inspection and sales support device of the present invention described in claim 5, when the vehicle inspection and sales support information having the comment entry area is generated by the vehicle inspection and sales support information generating means 11f, the vehicle inspection and sales support information is converted into the vehicle inspection and sales support information. Information is printed on the paper by the information output means 17.

  The gasoline sales management system according to claim 6 made in accordance with the present invention to solve the above problems is a gasoline sales management system for managing the sales of gasoline at a gas station, as shown in the basic configuration diagram of FIG. The vehicle inspection / sales support device 10 according to any one of claims 1 to 5 and a fuel supply amount detection for detecting a fuel supply amount of the gasoline purchased by the member corresponding to the identification information acquired by the identification information acquisition means 14 Based on the means 11f, the amount of oil detected by the amount of oil detection means 11f, and the vehicle inspection information extracted by the vehicle inspection information extraction means 11a corresponding to the amount of oil supply, at least the vehicle, the expiration date of the vehicle inspection, and the oil supply Sales information generating means 11g for generating sales information capable of identifying the quantity, and sales information generated by the sales information generating means 11g are stored. Includes a sales information storage unit 12c that the, characterized in that managing the sales of the gasoline based on sales information the sales information storage means 12c has stored.

  According to the gasoline sales management system of the present invention described in claim 6 above, when the identification information is acquired by the identification information acquisition means 14 of the vehicle inspection and sales support device 10 from the storage medium possessed by the member who has visited the gas station. The refueling amount of gasoline purchased by the member corresponding to the identification information is detected by the refueling amount detection means 11g. Sales information is generated by the sales information generating means 11h based on the detected oil supply amount and the vehicle inspection information extracted by the vehicle inspection information extracting means 11a corresponding to the oil supply amount, and stored in the sales information storage means 12c. Is done. The gasoline sales are managed based on the sales information stored in the sales information storage means 12c.

  As described above, according to the vehicle inspection and sales support device of the present invention described in claim 1, vehicle inspection information indicating a vehicle owned by a predetermined member who sells gasoline at a gas station and an expiration month of the vehicle inspection, The promotion period information indicating the sales promotion period of the vehicle inspection at the gas station is stored, the identification information for identifying the member is obtained from the storage medium owned by the member, and the vehicle inspection information and the promotion corresponding to the identification information are acquired. Based on the period information, when it is determined that it is a promotion period for vehicle inspection sales to members, the salesperson is identified from the storage medium owned by the member who came to the store because notification is made to promote sales promotion for vehicle inspections. Since it is only necessary to acquire information and promote sales of vehicle inspections according to the notification by the notification means, it is possible to prevent the sales staff from being bothered, and to all the members who should perform sales promotion. The announcement activities that can be reliably performed. Therefore, by supporting the sales clerk's vehicle inspection and sales through thorough announcement activities, it is possible to give the sales consciousness the purpose of selling the vehicle inspection, contributing to the sales staff's skill improvement and Service can be improved. In addition, since it is possible to improve sales by conducting car inspection sales in a chain with members who sell gasoline, it is also possible to contribute to the expansion of the business scale of the sales side that sells gasoline.

  According to the invention described in claim 2, in addition to the effect of the invention described in claim 1, the vehicle inspection information is configured to indicate to the member whether or not to promote vehicle inspection sales, and based on the vehicle inspection information. When the vehicle inspection / sales are necessary and the promotion period is determined, the notification means is used to notify the vehicle sales promotion by the salesperson only for members who need the vehicle inspection / sales notification. As a result, it is possible to reliably prevent members who do not need a vehicle inspection sales notification from feeling uncomfortable by the sales staff's notification activities.

  According to the invention described in claim 3, in addition to the effect of the invention described in claim 1 or 2, when the vehicle inspection information cannot be extracted, to prompt the salesperson to register the expiration month of the vehicle inspection. Since it is possible to support the collection activity of the vehicle inspection information by the salesperson, it becomes possible to register the vehicle inspection information of more members, and the vehicle sales information can be accurately registered to the salesperson. Announcement activities can be performed.

  According to the invention described in claim 4, in addition to the effect of the invention described in any one of claims 1 to 3, the vehicle inspection information having the personal data of the member is stored, and an arbitrarily defined collection Since vehicle inspection information that matches the expiration date of the vehicle corresponding to the collection timing is collected at the timing, and vehicle inspection sales support information is generated and output based on the vehicle inspection information, sales personnel, gasoline sales companies, etc. Can carry out vehicle inspection / sales notification activities to members based on the personal data indicated by the vehicle inspection / sales support information, for example, by telephone, direct mail, etc. Therefore, it is possible to support notification activities outside stores.

  According to the invention described in claim 5, in addition to the effect of the invention described in claim 4, comment entry for causing the salesperson to enter a comment indicating the reaction of the member who made the sales inspection notification by the salesperson Since the vehicle inspection / sales support information has been generated and printed on the form so that it has an area, the member of the salesperson who made the vehicle inspection / sales announcement has entered the comment entry area of the vehicle inspection / sales support information printed on the form. By filling in comments indicating reactions, etc., it is possible to easily collect the prospects of car inspection sales of members and contribute to support of notification activities outside the storefront, so support efficient notification activities can do.

  As described above, according to the gasoline sales management system of the present invention described in claim 6, when the vehicle inspection and sales support device acquires the identification information from the storage medium owned by the member, the member corresponding to the identification information has purchased. Because the amount of gasoline was detected, sales information that can identify the amount of fuel, the vehicle, and the expiration date of the vehicle inspection was generated and stored, and the sales of gasoline were managed based on the sales information. In addition to managing the sales of gasoline, it is possible to manage the expiration month of the vehicle inspection of the vehicle owned by the member based on the sales information, so that it is possible to support the service improvement for the member. Further, when the vehicle inspection expiry month is approaching, the vehicle inspection / sales support device can cause the salesperson to perform the vehicle inspection / sales notification activity, thereby further improving the service. Therefore, the gasoline sales side can easily manage the sales of gasoline and promote sales of vehicle inspections simply by introducing a gasoline sales management system, so that the business scale can be easily expanded.

  Hereinafter, an embodiment of a gasoline sales management system including an automobile inspection and sales support device according to the present invention will be described with reference to the drawings of FIGS.

  Here, FIG. 2 is a system diagram showing a schematic configuration of a gasoline sales management system including the vehicle inspection / sales support device of the present invention, and FIG. 3 is a configuration diagram showing a basic configuration of the vehicle inspection / sales support device of FIG. 4 is a diagram for explaining an example of the vehicle inspection information of the present invention, FIG. 5 is a diagram for explaining an example of the sales information of the present invention, and FIG. 6 is an outline of processing executed by the control unit of FIG. 7 is a flowchart showing an example of support information generation processing according to the present invention executed by the control unit of FIG. 3, and FIG. 8 is a diagram for explaining an output example of vehicle inspection sales support information FIG. 9 is a diagram for explaining an example of the operation of the gasoline sales management system provided with the vehicle inspection and sales support device of the present invention.

  The gasoline sales management system that manages the sales of gasoline at a gas station includes the vehicle inspection / sales support device 10 shown in FIG. 2, and the vehicle inspection / sales support device 10 is well-known so that a salesperson can easily see it. It is installed near. The vehicle inspection / sales support device 10 can be in various forms such as an installation place indoors or a mobile terminal device such as a POS (point of sales) terminal device that can be carried by a salesperson.

  As shown in FIG. 3, the vehicle inspection / sales support apparatus 10 includes a control unit 11, a storage unit 12, an input unit 13, a card reading unit 14, a display unit 15, a notification unit 16, a printing unit 17, and the like. . The other units are connected to the control unit 11 so that at least one of data input and output is possible.

  The control unit 11 uses a microprocessor unit or the like that operates in accordance with a predetermined program stored in a built-in ROM (read only memory) or the like, and supports sales promotion for sales representatives. Perform various controls. The ROM of the control unit 11 stores various programs for causing the control unit 11 (computer) to function as various means as a vehicle inspection / sales support device and various means for managing gasoline sales.

  The storage unit 12 uses a nonvolatile semiconductor memory such as an EEPROM (electrically erasable and programmable ROM), and stores various information necessary for the control unit 11 to execute various processes. And in this best form, since the memory | storage part 12 is functioning as the vehicle inspection information storage means, promotion period information storage means, and sales information storage means as described in a claim, vehicle inspection information, promotion Period information, sales information, etc. are stored.

  As shown in FIG. 4, the storage unit 12 stores a plurality of vehicle inspection information generated in response to member registration. Note that the vehicle inspection information may be stored in various forms, for example, in a storage device that can be referred to by the vehicle inspection / sales support device 10 via a network, the Internet, or the like.

  Vehicle inspection information includes a member name indicating the name registered as a member, a member code indicating a code assigned to the member, a member's address, a member's telephone number, a model name of the vehicle owned by the member, and a member The vehicle number of the vehicle owned by the vehicle, the vehicle inspection expiration month of the vehicle, a call flag indicating whether or not to call when the vehicle inspection expiration month approaches, a vehicle inspection reservation flag indicating whether or not vehicle inspection is reserved, A flyer handed flag indicating whether or not a handbill for advertising a car inspection has been handed over, a next time estimate schedule flag indicating whether or not a car inspection is scheduled for the next time, a dealer car inspection flag indicating whether or not a dealer car inspection is reserved, Various data such as a new car purchase schedule flag indicating whether or not the member has a plan to purchase a new car, a previous car inspection execution flag indicating whether or not the car was used in the previous car inspection, and the latest visit date indicating the latest visit date of the member Possess It is configured.

  In the best mode, vehicle inspection information having a member code, a member's address, and a member's telephone number will be described as personal data indicating the contact information of the member conducting vehicle inspection sales. However, the present invention is limited to this. Instead, it can be in various forms such as adding an e-mail address in addition to the address and telephone number.

  The promotion period information is information indicating the period of sales promotion of vehicle inspections for customers (members) whose vehicle inspection expiration date is near, and is arbitrarily set for each gas station, gas station, etc. where vehicle inspection sales promotion devices are installed. Is set. For example, it has a configuration showing a promotion period from several months before the expiration month.

  The sales information is information indicating the amount of gasoline supplied, the member who sold the vehicle, the vehicle of the member, and the expiration date of the vehicle inspection of the vehicle. The sales information is generated according to the gasoline sales and is stored in a predetermined storage area in time series. Is remembered. And based on a plurality of sales information, it is used for the management of gasoline sales volume and the purchase of gasoline in a predetermined period.

  As shown in FIG. 5, the sales information in this best mode includes the sales date and time indicating the date and time when the gasoline was sold, a receipt number, a member code, a car number, a call flag, the gasoline product name, the amount of fuel supplied, and the gasoline sold. The vehicle has various data such as unit price and amount of money, and is associated with vehicle inspection information by a member code, a car number, and a call flag.

  The input unit 13 includes various operation keys for allowing a salesperson to select a process and input necessary data, and outputs input data indicating instruction contents corresponding to the pressed operation key to the control unit 11.

  The card reading unit 14 reads various information such as identification information for identifying the member or the vehicle 1 from a card-like storage medium (hereinafter also referred to as a card) 30 such as an IC card owned by the registered member. The read various information is output to the control unit 11. In addition, it can also be set as the structure which uses the reader / writer which is a well-known technique instead of the card reading part 14. FIG.

  Here, in the memory (not shown) of the card 30, in order to identify the registered member, identification information or the like having a member code uniquely assigned to the member is stored. Note that the identification information may be configured to include data such as a member name and a car number in addition to the member code.

  As the display unit 15, a liquid crystal display device or the like is used, and various displays are performed based on display data input from the control unit 11. Based on the display data from the control unit 11, the display unit 15 displays an input screen or the like for allowing a member or a salesperson to input, for example, a car number and a fuel amount.

  The notifying unit 16 corresponds to notifying means in the claims, and as shown in FIG. 2, the notifying unit 16 uses a display device in which a plurality of light sources 6a are arranged on the front surface of the casing so that the salesperson can easily see. In the upper part of the vehicle inspection and sales support device 10. And when the expiry month of the vehicle inspection of the vehicle 1 owned by the member is near and the member who promotes vehicle inspection sales, the notification unit 16 turns on an arbitrary light source 16a according to an instruction from the control unit 11, It encourages salespeople to promote vehicle inspection sales.

  In the best mode, the case where the above-described display device is used for the notification unit 16 has been described. However, the present invention is not limited to this, and a patrol light (rotary lamp) is used for the notification unit 16 or a patrol light. And a buzzer may be combined, or the display unit 15 may be used only for display or a combination of display and alarm sound.

  The printing unit 17 uses a well-known printer, and prints various data output from the control unit 11 on paper. For example, when printing information based on sales information, vehicle inspection / sales support information, or the like is input from the control unit 11, paper printed as a receipt, vehicle inspection / sales support sheet, or the like when a member refuels is discharged.

  Next, an example of a processing outline according to the present invention executed by the control unit 11 in the configuration described above will be described with reference to a flowchart of FIG.

  When the control unit 11 is activated, it is determined in step S1 whether or not the card 30 has been read based on whether or not the identification information is input from the card reading unit 14. If it is determined that the card 30 has not been read (N in S1), the process proceeds to step S17. On the other hand, if it is determined that the card 30 has been read (Y in S1), the process proceeds to step S2.

  In step S2, the vehicle number input screen information for displaying the vehicle number input screen for allowing the salesperson to input the vehicle number of the member's vehicle 1 is output to the display unit 15, so that the vehicle number input screen is displayed on the display unit 15. Is displayed, and then the process proceeds to step S3.

  In step S <b> 3, based on the input data from the input unit 13, it is determined whether or not a vehicle number has been input on the vehicle number input screen displayed on the display unit 15. If it is determined that the vehicle number has not been input (N in S3), the determination process is repeated to wait for the input of the vehicle number. On the other hand, if it is determined that the vehicle number has been input (Y in S3), the process proceeds to step S4.

  In step S4, the date and time information indicating the current date and time is acquired from the clock IC or the like built in the control unit 11 as store visit date and time information indicating the date and time when the member visited the store, and stored in the built-in memory of the control unit 11; In the information extracting means), the vehicle inspection information corresponding to the identification information and the vehicle number is extracted from the storage unit 12 and stored in a predetermined area of the built-in memory, and the vehicle inspection information does not exist and cannot be extracted. In this case, a blank (NULL) is stored in a predetermined area of the built-in memory, and then the process proceeds to step S6.

  In step S6, it is determined whether or not the vehicle inspection information has been registered based on whether or not the vehicle inspection information has been extracted. If a blank is set in the predetermined area, it is determined that the vehicle inspection information has not been registered (N in S6), and the process proceeds to step S7.

  In step S7, by executing the unregistered notification process, instruction information for instructing blinking of the light source 16a of the notification unit 16 over a predetermined time is output to the notification unit 16, so that notification is performed. The light source 16a of the unit 16 blinks, and then the process proceeds to step S11.

  On the other hand, if vehicle inspection information is set in a predetermined area of the built-in memory in step S6, it is determined that the vehicle inspection information has been registered (Y in S6), and then the process proceeds to step S8.

  In step S8 (promotion period determination means, promotion determination means), it is determined whether or not vehicle inspection sales need to be promoted based on the extracted call flag of the vehicle inspection information, and vehicle inspection date information and vehicle inspection information are checked. Based on the expiration month and the promotion period information stored in the storage unit 12, it is determined whether or not it is the promotion period of the vehicle inspection sales for the member. When it is determined that the determination condition that the promotion is necessary and the promotion period is not satisfied (N in S8), the process proceeds to step S11. On the other hand, when it is determined that the determination condition that the promotion is necessary and the promotion period is satisfied (Y in S8), the process proceeds to step S9.

  In step S9, the extracted vehicle inspection information is output to the display unit 15, so that the vehicle inspection information is displayed on the display unit 15, and in step S10, a notification process to the salesperson is executed, which is predetermined. The instruction information for instructing the lighting of the light source 16a of the notification unit 16 in a predetermined pattern over a predetermined time is output to the notification unit 16, so that the light source 16a of the notification unit 16 is turned on in a predetermined pattern, and then the process goes to step S11. move on. In the best mode, each of the light sources 16a is controlled to be sequentially turned on so as to flow from left to right.

  In step S11 (refueling amount detection means), in order to detect the refueling amount of gasoline supplied by the member, a refueling amount input screen for allowing the salesperson to input the refueling amount is displayed on the display unit 15, and according to the display. The input numerical value is stored in the built-in memory as the detected supply amount, and then the process proceeds to step S12. In the present best mode, the case where the detection of the amount of oil supply is detected based on the supply amount input by the salesperson will be described. However, the present invention is not limited to this, and the vehicle inspection / sales support device 10 is provided with the fueling device 20. When the oil supply is controlled, various forms such as automatically detecting the supply amount can be adopted.

  In step S12 (sales information generating means), the above-described sales information is generated based on the detected amount of fuel supply and the identification information. In step S13, the sales information is stored in the storage area of the storage unit 12 in time series. Then, the process proceeds to step S14.

  In step S14, the receipt printing information for printing the receipt issued to the member who has refueled based on the sales information is generated and output to the printing unit 17, so that the printing unit 17 performs printing based on the receipt printing information. Then, the process proceeds to step S15.

  In step S15, a vehicle inspection confirmation screen for confirming whether or not the vehicle inspection is reserved by the member is displayed on the display unit 15, and whether or not the vehicle inspection is reserved based on the data input in accordance with the display. Determined. If it is determined that the vehicle inspection is not reserved (N in S15), the process proceeds to step S17. On the other hand, if it is determined that the vehicle inspection is reserved (Y in S15), in step S16, the vehicle inspection information reservation flag stored in the corresponding storage unit 12 is updated so as to be turned on, and then step S17. Proceed to

  Note that Steps S15 and S16 may be executed only when it is determined in Step S6 that promotion is necessary and it is a promotion period. In addition, when updating the call flag of the vehicle inspection information, the leaflet delivery flag, the dealer vehicle inspection flag, and the new vehicle purchase flag, it is possible to cope by adding processing corresponding to steps S15 and S16 corresponding to each flag item. it can.

  In step S17, it is determined whether an end request has been received. If it is determined that an end request has not been received (N in S17), the process returns to step S1 and a series of processes are repeated. On the other hand, if it is determined that an end request has been received (Y in S17), the process ends.

  Next, an example of the support information generation process according to the present invention executed by the control unit 11 having the above-described configuration will be described with reference to the flowchart of FIG.

  When the support information generation process is executed by the control unit 11, it is determined in step S31 whether or not it is an arbitrarily determined collection timing for collecting vehicle inspection information (for example, the end of the month, a date set by the user, etc.). The If it is determined that it is not the collection timing (N in S31), this determination process is repeated to wait for the collection timing. On the other hand, when it is determined that it is the collection timing (Y in S31), the process proceeds to step S32.

  In step S32 (expiration month specifying means), date and time information indicating the current date and time is acquired from a clock IC or the like built in the control unit 11, and vehicle inspection is performed based on the year and month indicated by the date and time information and a predetermined collection condition. The expiration month of the vehicle inspection to be promoted for sale is specified and stored in the built-in memory, and then the process proceeds to step S33.

  The collection condition is a condition for specifying an expiration month set by the user or the like. In the best mode, the period to be promoted, the next month, the month after next, and the like are set. In addition, the collection conditions may be such that vehicle inspection information is collected according to the needs of the salesperson by setting the collection timing as the timing at which the request is generated on the condition that a request from the user is received. Absent.

  In step S33 (vehicle inspection information collecting means), the vehicle inspection information stored in the storage unit 12 is sequentially referred to, and the vehicle inspection expiration month and the expiration month of the built-in memory are compared, and the matching vehicle inspection information is extracted. The vehicle inspection information is collected by sequentially storing in the built-in memory, and then the process proceeds to step S34.

  In step S34 (vehicle inspection / sales support information generating means), vehicle inspection / sales for assisting vehicle inspection / sales so that personal data of a member to be promoted for vehicle inspection / sales can be identified based on the vehicle inspection information collected in the built-in memory. Support information is generated and stored in the built-in memory.

  For example, the vehicle inspection / sales support information is information for outputting the vehicle inspection subject prospective sheet P shown in FIG. 8, and the vehicle inspection subject prospective sheet P includes a personal data area P1 indicating personal data, and a salesperson performs vehicle inspection / sales. A comment entry area P2 for allowing a salesperson to enter a comment indicating the reaction of the member who made the notification. The personal data area P1 corresponding to the member has a member name (name), vehicle type name, address, telephone number, car number, and member code (customer code) set in the vehicle inspection information. Yes. The comment entry area P2 corresponding to the personal data area P1 has an individual entry area corresponding to each of prospect, date, comment, and person in charge.

  In step S35, print information for printing the vehicle inspection / sales support information in the built-in memory is generated and output to the printing unit 17, so that the vehicle inspection / sales support information based on the print information is displayed by the printing unit 17 in FIG. Is printed on the paper as shown in FIG.

  In step S36, it is determined whether an end request has been received. If it is determined that an end request has not been received (N in S36), the process returns to step S31, and a series of processing is repeated. On the other hand, if it is determined that a termination request has been received (Y in S31), the process is terminated.

  Therefore, as is clear from the above description, the control unit 11 of the vehicle inspection / sales support apparatus 10 includes vehicle inspection information extraction means, promotion period determination means, promotion determination means, expiration month specification means, vehicle inspection information described in the claims. It functions as a collecting means, vehicle inspection / sales support information generating means, oil supply amount detecting means, and sales information generating means.

  Next, an example of the operation in the gasoline sales management system including the vehicle inspection / sales support device 10 described above will be described with reference to the drawing in FIG.

  In FIG. 7, when a customer who visits a gas station applies for membership registration, registration information necessary for registration, such as the vehicle number of the vehicle owned by the customer and the expiration date of vehicle inspection, is input to the management device on the sales company 3 side. (Transmission) is performed (1). Then, the sales company 3 side is assigned identification information such as a member code for identifying a customer who has applied for membership registration, generates vehicle inspection information based on the input registration information, and uses the vehicle inspection information for vehicle inspection sales. The vehicle inspection information is registered by being stored in the storage unit 12 of the support device 10 (2), and the card 30 having the identification information is issued to the member 2 (3).

  When the member 2 comes to the gas station, the card 30 owned by the member 2 is handed over to the salesperson 3, and the salesperson 3 acquires the card 30 by reading the identification information from the card 30 to the card reading unit 14 of the vehicle inspection and sales support device 10. (4) Then, the vehicle inspection / sales support device 10 extracts vehicle inspection information corresponding to the identification information from the storage unit 12 (vehicle inspection information storage unit), and the vehicle inspection expiry month indicated by the vehicle inspection information and the storage unit 12 (promotion period information storage unit). Whether or not it is a promotion period is determined based on the promotion period information stored. And if it determines with it being a sales promotion period, the light source 16a of the alerting | reporting part 16 will light with a predetermined pattern over predetermined time.

  The salesperson 3 recognizes that the expiration date of the vehicle inspection of the member 2 currently supported by the notification unit 16 is lit, and notifies the vehicle inspection sales. When the vehicle inspection / sales support device 10 detects the amount of fuel supplied to the member 2, the vehicle inspection / sales support device 10 generates sales information based on the amount of fuel supplied and vehicle inspection information corresponding to the amount of fuel supplied, and stores it in the storage unit 12.

  Furthermore, when the member 2 reserves the vehicle inspection, the salesperson 3 inputs from the input unit 13 according to the vehicle inspection confirmation screen displayed on the display unit 15 of the vehicle inspection sales support device 10, and the vehicle inspection sales support device 10 stores the storage unit 12. The vehicle inspection flag of the vehicle inspection information is updated to ON. When the vehicle inspection flag of the vehicle inspection information is turned ON, a reservation for vehicle inspection is arranged for the vehicle inspection company 4 by the administrator or the management device (5).

  Further, when the sales staff 3 or the like is notified that the member 2 does not need the notification activity for the vehicle inspection, the management flag of the vehicle inspection / sales support device 10 turns off the call flag of the corresponding vehicle inspection information in the storage unit 12. After that, the vehicle inspection / sales support device 10 does not turn on the notification unit 16 even when the member 2 whose vehicle inspection expiration date is near comes to the store. .

  When a customer who is not a member visits the store, the salesperson 3 causes the card reading unit 14 to read a common identification number from a common card (not shown) prepared in advance. And since the vehicle inspection information corresponding to the common identification number does not exist, the light source 16a of the alerting | reporting part 16 blinks. Then, the salesperson 3 solicits member registration (registration of vehicle inspection information) for the customer in response to the flashing of the notification unit 16.

  In addition, at the collection timing, the vehicle inspection / sales support device 10 identifies an expiration month for which vehicle inspection information should be collected, collects vehicle inspection information that matches the expiration month, and generates vehicle inspection / sales support information based on the vehicle inspection information. Then, by printing it on a sheet of paper, it is output to the salesperson 3 as a vehicle inspection subject prospective sheet P shown in FIG. 8 (6). Then, the salesperson 3 enters a comment indicating the reaction of the member who has notified the vehicle inspection sale in the comment entry region P2 of the vehicle inspection subject prospective sheet P. Thereafter, based on the comment entered in the comment entry area P2, for example, a car inspection sale notification activity is performed to the member by telephone, direct mail or the like.

  As described above, according to the vehicle inspection / sales support device 10 of the present invention, vehicle inspection information indicating the vehicle owned by the member 2 who sells gasoline at the gas station and the expiration date of the vehicle inspection, and sales promotion of the vehicle inspection at the gas station. The promotion period information indicating the period is stored in the storage unit 12, the identification information for identifying the member 2 is acquired from the card (storage medium) 30 owned by the member, and the vehicle inspection information corresponding to the identification information When it is determined that the vehicle inspection / sales promotion period for the member 2 is based on the promotion period information, the notification unit 16 notifies the sales person 3 of the vehicle inspection / sales promotion. 2 to acquire the identification information from the card 30 owned by the vehicle 2 and to promote the sales of the vehicle inspection according to the notification by the notification unit 16, so that the salesperson 3 is not bothered. Announcements activities for all members should be carried out to promote the sale can be reliably performed. Therefore, by supporting the sales inspection 3 of the salesperson 3 through thorough notification activities, it is possible to make the salesperson 3 have a sense of purpose to sell the inspection and contribute to the skill improvement of the salesperson 3. The service for member 2 can be improved. Further, since the sales can be improved by chain inspection and sales to the members 2 who sell gasoline, it is possible to contribute to the expansion of the business scale of the sales side that sells gasoline.

  Further, the vehicle inspection information is configured to indicate whether or not to promote the vehicle inspection / sales to the member 2, and when it is determined that the vehicle inspection / sales are necessary and the promotion period is based on the vehicle inspection information, the notification unit ( Notification means) Since the notification by 16 is performed, the salesperson promotes the vehicle inspection sales only to the member 2 who needs the vehicle inspection sales notification, so the salesperson's notification activity notifies the vehicle inspection sales. It is possible to surely prevent a member who does not need to feel uncomfortable.

  In addition, if vehicle inspection information could not be extracted, a notification was made to prompt the salesperson to register the expiration month of the vehicle inspection. As a result, it is possible to register more vehicle inspection information for more members, and to allow sales staff to carry out accurate vehicle inspection and sales notification activities.

  Further, vehicle inspection information having the member's personal data is stored, vehicle inspection information corresponding to the vehicle expiration month corresponding to the collection timing is collected at an arbitrarily determined collection timing, and vehicle inspection information is collected based on the vehicle inspection information. Since sales support information is generated and output, the salesperson 3 or the like conducts a car inspection sales notification activity to the member 2 by telephone, direct mail, etc. based on the personal data indicated by the vehicle inspection sales support information. It is possible to support notification activities outside the store.

  In addition, vehicle inspection sales support information is generated so that the salesperson 3 has a comment entry area P2 for allowing the salesperson to enter a comment indicating the reaction of the member 2 who has notified the vehicle inspection sales. Since it was made to print on P, by letting the sales representative 3 enter a comment indicating the reaction of the member 2 who made a notification of the vehicle inspection sale in the comment entry area P2 of the printed vehicle inspection sales support information, Since it becomes possible to easily collect the prospects of the vehicle inspection sales of the member 2 and to contribute to the support of the notification activities outside the store, it is possible to support the efficient notification activities.

  Furthermore, according to the gasoline sales management system of the present invention, when the vehicle inspection sales support device 10 acquires identification information from the card (storage medium) 30 owned by the member 2, the gasoline 2 purchased by the member 2 corresponding to the identification information is acquired. By detecting the amount of oil supply, generating and storing sales information that can identify the amount of oil supply, the vehicle, and the expiration date of the vehicle inspection, and managing the sales of gasoline based on the sales information. Can be managed, and the expiration date of the vehicle inspection of the vehicle owned by the member 2 can be managed based on the sales information, so that the service improvement for the member 2 can be supported. In addition, when the vehicle inspection expiry month is approaching, the vehicle inspection / sales support device 10 can cause the salesperson to perform a vehicle inspection / sales notification activity, thereby further improving the service. Therefore, the gasoline sales side can easily manage the sales of gasoline and promote sales of vehicle inspections simply by introducing a gasoline sales management system, so that the business scale can be easily expanded.

  In the above-described best mode, the case where the control unit of the vehicle inspection / sales support device 10 included in the gasoline sales management system implements the fuel amount detection means and the sales information generation means in the claims has been described. However, the present invention is not limited to this, and various forms such as a management device for managing sales can be added to the configuration.

1 shows a basic configuration of an automobile inspection and sales support device and a gasoline sales management system according to the present invention. It is a system diagram showing a schematic configuration of a gasoline sales management system provided with the vehicle inspection and sales support device of the present invention. It is a block diagram which shows the basic composition of the vehicle inspection sales support apparatus of FIG. It is a figure for demonstrating an example of the vehicle inspection information of this invention. It is a figure for demonstrating an example of the sales information of this invention. It is a flowchart which shows an example of the process outline | summary which the control part of FIG. 3 performs. It is a flowchart which shows an example of the assistance information generation process which concerns on this invention which the control part of FIG. 3 performs. It is a figure for demonstrating the output example of vehicle inspection sales assistance information. It is a figure for demonstrating an example of operation | movement of a gasoline sales management system provided with the vehicle inspection sales assistance apparatus of this invention.

Explanation of symbols

10 Vehicle inspection and sales support device 11a Vehicle inspection information extracting means (control unit)
11b Promotion period determination means (control unit)
11c Promotion judging means (control unit)
11d Expiration month identification means (control unit)
11e Vehicle inspection information collection means (control unit)
11f Vehicle inspection sales support information generating means (control unit)
11g Oil supply amount detection means (control unit)
11h Sales information generation means (control unit)
12a Vehicle inspection information storage means (storage unit)
12b Promotion period information storage means (storage unit)
12c Sales information storage means (storage unit)
14 Identification information acquisition means (card reader)
16 Notification means (notification unit)
17 Vehicle inspection sales support information output means (printing part)

Claims (6)

A vehicle inspection and sales support device for supporting a salesperson who performs vehicle inspection and sales to a predetermined member who sells gasoline at a gas station,
Vehicle inspection information storage means for storing vehicle owned by the member and vehicle inspection information indicating an expiration month of vehicle inspection of the vehicle;
Promotion period information storage means for storing promotion period information indicating a promotion period for promoting the vehicle inspection sales with respect to an expiration month of the vehicle inspection;
Identification information acquisition means for acquiring identification information for identifying at least one of the member or the vehicle from a storage medium owned by the member;
Vehicle inspection information extraction means for extracting the vehicle inspection information corresponding to the identification information acquired by the identification information acquisition means from the vehicle inspection information storage means;
Promotion period determination means for determining whether or not it is the promotion period based on the expiration month indicated by the vehicle inspection information extracted by the vehicle inspection information extraction means and the promotion period information stored in the promotion period information storage means; ,
Informing means for informing the salesperson to promote sales promotion of the vehicle inspection according to the determination that the promotion period is determined by the promotion period determining means;
An automobile inspection and sales support device comprising: The vehicle inspection information further includes promotion flag data indicating whether or not to promote the vehicle inspection sales to the member,
Further comprising a promotion determination means for determining whether or not promotion of the vehicle inspection sale is necessary based on vehicle inspection information promotion flag data extracted by the vehicle inspection information extraction means;
The vehicle inspection / sales support apparatus according to claim 1, wherein the notification unit further performs the notification only when the promotion determination unit determines that promotion of the vehicle inspection / sales is necessary. The notification means further performs notification for prompting the salesperson to register the expiration month of the vehicle inspection when the vehicle inspection information extraction unit cannot extract the vehicle inspection information. The vehicle inspection sales support device described. The vehicle inspection information further includes personal data indicating contact information of the member who performs the vehicle inspection sales,
An expiration month specifying means for specifying an expiration month of the vehicle inspection to be promoted for the vehicle inspection sales corresponding to the collection timing based on a predetermined collection condition at an arbitrarily determined collection timing for collecting the vehicle inspection information. When,
Vehicle inspection information collecting means for collecting, from the vehicle inspection information stored in the vehicle inspection information storage means, the vehicle inspection information that matches the expiration month specified by the expiration month specifying unit;
Based on the vehicle information collected by the vehicle inspection information collecting means, vehicle inspection / sales support for generating vehicle inspection / sales support information for supporting the vehicle inspection / sales so that personal data of the member to be promoted for vehicle inspection / sales can be identified Information generating means;
Vehicle inspection / sales support information output means for outputting the vehicle inspection / sales support information generated by the vehicle inspection / sales support information generation means for the salesperson to refer to;
The vehicle inspection and sales support device according to claim 1, further comprising: The vehicle inspection / sales support information generating means further includes the vehicle inspection / sales support so that the salesperson has a comment entry area for allowing the salesperson to enter a comment indicating a response of the member who made the notification of the vehicle inspection / sales. Generate information,
The vehicle inspection / sales support apparatus according to claim 4, wherein the vehicle inspection / sales support information output means further prints the vehicle inspection / sales support information on a sheet. A gasoline sales management system for managing gasoline sales at a gas station,
The vehicle inspection and sales support device according to any one of claims 1 to 5,
A refueling amount detecting means for detecting a refueling amount of the gasoline purchased by the member corresponding to the identification information acquired by the identification information acquiring means;
Based on the amount of oil detected by the fuel amount detecting means and the vehicle inspection information extracted by the vehicle inspection information extracting means corresponding to the amount of oil, at least the vehicle, the expiration date of the vehicle inspection, and the amount of oil can be identified. Sales information generating means for generating sales information;
Sales information storage means for storing the sales information generated by the sales information generation means;
With
The gasoline sales management system characterized by managing the sales of the gasoline based on the sales information stored in the sales information storage means.

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