JP2018092611A - Sales activity management system by portable terminal, control method for sales activity management system by portable terminal, program for sales activity management system by portable terminal, and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales activity management system, a control method and program thereof, and a medium for storing the program capable of effectively utilizing information on a customer who uses a vehicle.SOLUTION: The sales activity management system comprises: means for receiving the input of first information on a vehicle number of a vehicle related to at least one store; means for storing the input first information; means for receiving the input of second information as information necessary for executing a desired vehicle-relevant service related to at least one store; means for storing the second information; means for receiving the input of third information on maintenance and/or service content provided in the past in the store; means for storing the third information; means for receiving the input of fourth information on maintenance and/or service content predicted to occur in the future; means for storing the fourth information; and means for transmitting at least one information among the first to fourth information to a portable terminal.SELECTED DRAWING: Figure 1

Description

The present invention relates to a sales activity management system using a portable terminal, a method for controlling a sales activity management system using a portable terminal, and a program and a record for a sales activity management system using a portable terminal, mainly related to information management in vehicle maintenance at a gas station. It relates to the medium.

The environment surrounding the current automobile society is changing rapidly, and particularly the so-called gas station management continues to be difficult. In the past, the management entity was to sell gasoline. However, in addition to major fluctuations in gasoline prices, dramatic improvements in vehicle fuel efficiency, the emergence of hybrid cars and electric vehicles, etc. Management efforts related to the operation of gas stations are required from various perspectives, such as requests for rationalization of management at stations. For this purpose, various ideas and efforts have been made. Ultimately, today's gas stations, other than gasoline, such as engine lubricants and tire sales, as well as inspection / maintenance / sales of goods, etc. In addition, the inventor came to the idea that it is important not only to provide services, but also to comprehensively handle all product sales related to vehicles such as sales of used cars.

In order to ensure the sale of these products, the customer's requirements are accurately grasped, for example, where inspections are performed, and consumables and equipment other than inspections are exchanged at what frequency and how, and Is required not only to collect information on when the next exchange will be made, but also to accurately provide customers with information on vehicles and improve sales.

In particular, the sale of used cars is not only expensive, but it can be easily linked to subsequent sales such as maintenance and equipment supply. It is generally not well known to sell used cars at a gas station or mediate sales. For this reason, it is extremely important to inform the customer of the products to be handled and the current inventory status as necessary.

The basic idea of the inventor according to the present invention has been described above. Furthermore, for example, when a certain gas station is a single-run gas station operated by a private company, for example, there is no cooperation with other gas stations. For example, in order to independently develop and operate a sales management system according to the present invention for managing the overall operation of a gas station, for example, it is not only expensive, but also various information related to the gas station, for example, in a database Even if stored and accumulated, the amount of information collected alone is limited. On the other hand, for example, a sales management system according to the present invention is developed and supplied to each independently operated gas station, for example, for an independently operated gas station. It is possible to keep the overall system construction and operation costs low by operating the company, business entity, etc. To that end, not only a system that can handle the management form of a gas station, for example, independent operation, operation of a small number of stores, operation of a large number of stores, etc. On the other hand, not only does it make the overall cost low by adopting a corresponding system, but also, for example, sales that can collect a wide range of information related to vehicles, for example, by collectively managing information from each store A management system can be constructed. In addition, he filed an application in hopes of enhancing the management base of the entire industry engaged in providing services to vehicles.

Technical ideas using various methods are disclosed for the purpose of further activating the vehicle service industry.

Japanese Patent Laying-Open No. 2015-56063 JP 2003-203128 A

First, in an information management system for obtaining inspection information regarding vehicle maintenance, for example, as disclosed in Japanese Patent Application Laid-Open No. 2015-56063, it is determined whether or not vehicle identification information based on a vehicle number is stored. In the case where it is not stored, a technical idea that enables reception of inspection information of the vehicle has already been disclosed, but the vehicle intended for all customers who receive vehicle maintenance services from a large number of stores aimed by the present invention No specific disclosure was made regarding the response to the entire system for managing maintenance information.

Next, in an information management system for transmitting service information relating to vehicle maintenance to a customer, service information relating to vehicle maintenance is automatically sent from the maintenance facility to the customer as disclosed in, for example, Japanese Patent Laid-Open No. 2003-203128. Although the technical idea to transmit has already been disclosed, no specific disclosure has been made regarding the transmission of buying and selling information such as used cars that the present invention aims at.

The present invention is intended to solve these problems, and stores a sales activity management system, a control method, a program, and the program capable of effectively using information on a customer who uses a vehicle. The purpose is to provide a medium. This application aims at presenting the technical idea for achieving the further activation of the goods sales and / or service industry regarding a vehicle finally. Furthermore, sales activities that contribute to management guidance from the viewpoint of further revitalization of product sales and / or service industry for the upper layer that manages multiple gas stations beyond the management of a gas station alone It is an object to provide a management system, a control method, a program, and a medium storing the program.

In order to solve the above problems, the present invention automatically recognizes the vehicle number of the vehicle from the image, and manages information related to the vehicle-related products and / or services according to the vehicle number information, thereby leading to sales promotion Focus on that. To that end, in order to easily obtain vehicle maintenance information in an entity that supplies vehicle maintenance information, and for customers who receive vehicle maintenance to easily obtain maintenance-related information, vehicle information, information about stores, and information on each store Stores service contents including information on maintenance and / or used cars, etc., stores maintenance contents and / or service contents for each vehicle, and carries information on customers who use vehicles based on the stored information. Information is effectively utilized by transmitting it through a terminal. That is, the first aspect relating to the system of the present invention is as follows.
A sales activity management system for managing the situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, a portable terminal comprising a terminal input device, and the sales activity management system comprising:
Means for inputting first information relating to a vehicle number of a vehicle related to at least one store in the sales activity management system;
Means for storing the input first information;
Means for inputting second information which is information necessary for performing a vehicle-related desired service related to the at least one store;
Means for storing the second information;
Means for inputting third information on maintenance and / or service contents provided in the past in the store;
Means for storing the third information;
Means for inputting fourth information related to maintenance and / or service contents that are expected to occur in the future;
Means for storing the fourth information;
A sales activity management system using a portable terminal, comprising: means for transmitting at least one of the first to fourth information to the portable terminal.
In the first aspect, further,
A second aspect relating to the system may further be provided, further comprising means for displaying at least one of the first to fourth information.
Further, in the first or second aspect, further,
Means for inputting fifth information relating to vehicle buying and selling desired by the customer in the sales activity management system;
Means for storing the inputted fifth information;
Means for inputting sixth information relating to vehicle auctions;
Means for storing the sixth information;
It is also possible to take a third aspect relating to the system, further comprising means for transmitting at least one of the fifth or sixth information to the portable terminal.
Furthermore, in any of the first to third aspects,
A fourth aspect of the system may be further provided with means for displaying at least one of the fifth and sixth information.

In order to solve the above-mentioned problem, the first aspect related to the control method of the sales activity management system of the present invention is:
A method for controlling a sales activity management system for managing a situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, a portable terminal comprising a terminal input device, and the control method comprises:
In the sales activity management system, first information related to a vehicle number of a vehicle related to at least one store is input from the management input device or the store input device,
The input first information is stored in the store database or the management device database,
Second information, which is information necessary for performing a vehicle-related desired service related to the at least one store, is input from the management input device or the store input device,
The second information is stored in the store database or the management device database;
Third information related to maintenance and / or service contents provided in the past in the store is input from the management input device or the store input device,
The third information is stored in the store database or the management device database;
Fourth information related to maintenance and / or service contents predicted to occur in the future is input from the management input device or the store input device,
The fourth information is stored in the store database or the management device database;
Implemented as a method for controlling a sales activity management system using a portable terminal, characterized in that at least one of the first to fourth information is transmitted to the portable terminal. .
In the first aspect, further,
It is also possible to take a second aspect relating to the control method, further comprising: displaying at least one of the first to fourth information on the terminal output device.
Further, in the first or second aspect, further,
In the sales activity management system, the fifth information related to the vehicle buying and selling desired by the customer is input from the management input device or the store input device,
The inputted fifth information is stored in the store database or the management device database,
Sixth information related to vehicle auction is input from the management input device or the store input device,
The inputted sixth information is stored in the store database or the management device database,
The third aspect of the control method may further include transmitting at least one of the fifth information and the sixth information to the portable terminal.
Furthermore, in any of the first to third aspects,
The fourth aspect of the control method may further include displaying at least one of the fifth and sixth information on the terminal output device.

Furthermore, in order to solve the above-mentioned problem, the first aspect related to the program of the sales activity management system of the present invention is:
A program for operating a computer as a sales activity management system for managing a situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, and a portable terminal provided with a terminal input device, wherein the program includes a first computer relating to a vehicle number of a vehicle related to at least one store in the sales activity management system. Means for entering the information,
Means for storing the input first information;
Means for inputting second information which is information necessary for performing a vehicle-related desired service related to the at least one store;
Means for storing the second information;
Means for inputting third information on maintenance and / or service contents provided in the past in the store;
Means for storing the third information;
Means for inputting fourth information related to maintenance and / or service contents that are expected to occur in the future;
Means for storing the fourth information;
It can be realized as a program for a sales activity management system using a portable terminal, which functions as means for transmitting at least one of the first to fourth information to the portable terminal. it can.
In the first aspect, further,
It is also possible to take a second aspect relating to a program for causing a computer to further function as means for displaying at least one of the first to fourth information.
Further, in the first or second aspect, further,
Means for inputting fifth information relating to vehicle buying and selling desired by the customer in the sales activity management system;
Means for storing the inputted fifth information;
Means for inputting sixth information relating to vehicle auctions;
Means for storing the sixth information;
A third aspect relating to a program for causing a computer to further function as means for transmitting at least one of the fifth or sixth information to the portable terminal may be employed.
Furthermore, in any of the first to third aspects,
A fourth aspect relating to a program for causing a computer to further function as means for displaying at least one of the fifth and sixth information may be employed.

The present invention relates to a recording medium loaded with a program of a sales activity management system using a portable terminal,
The sales activity management system using the portable terminal can be realized as a recording medium loaded with a program that causes a computer to function.

In the above description, “related to at least one store” means related to an arbitrary store from one or more stores as well as a specific store. In addition, as shown in Table 1, for example, “information necessary for performance of a desired service related to a vehicle” is desired in various ways (from a customer) in relation to a vehicle, and is sold or promoted (from a dealer). This means information defined as the minimum necessary for each service type in performing various services. However, the information is not limited to the information described in Table 1. That is, various services other than those described in the table are possible as desired services, and the information defined for each desired service type is the minimum information, and information other than those specified in the table is defined. There may be cases. Specifically, vehicle information items include vehicle registration number or vehicle number, vehicle name, body number, model, prime mover model, total displacement or rated output, owner's name or name, date of registration / issue year Month, day, first year registration, vehicle type, passenger capacity, usage, private business, car body shape, maximum loading capacity, vehicle weight, total vehicle weight, length, width, height, front axle weight Information such as front / rear axle weight, rear axle weight, rear axle weight, fuel type, model designation number, category classification number, expiration date of validity period, and other remarks may be specified, all of which are desired. Stipulated according to the service

ADVANTAGE OF THE INVENTION According to this invention, it becomes possible to raise the convenience in the sales act with respect to a vehicle.

It is a functional block diagram of the whole sales activity management system by the portable terminal which concerns on one Embodiment of this invention. It is a block diagram of the management system which concerns on one Embodiment of this invention. It is a block diagram of the regional customer system which concerns on one Embodiment of this invention. It is a block diagram of the portable terminal which concerns on one Embodiment of this invention. It is the detail of the portable terminal output device which concerns on one Embodiment of this invention. It is the detail of the portable terminal input device which concerns on one Embodiment of this invention. It is a vehicle master concerning one embodiment of the present invention. It is a customer master concerning one embodiment of the present invention. It is a store master concerning one embodiment of the present invention. It is an item master concerning one embodiment of the present invention. It is a service master which concerns on one Embodiment of this invention. It is a store management database concerning one embodiment of the present invention. It is inspection result management information concerning one embodiment of the present invention. It is a management database classified by vehicle concerning one embodiment of the present invention. It is a schedule management table according to vehicles concerning one embodiment of the present invention. It is a terminal search screen which concerns on one Embodiment of this invention. It is a vehicle display list which concerns on one Embodiment of this invention. It is a new registration screen concerning one embodiment of the present invention. It is an estimate preparation screen which concerns on one Embodiment of this invention. It is vehicle detailed information which concerns on one Embodiment of this invention.

Hereinafter, embodiments for carrying out the present invention will be described with reference to the drawings. FIG. 1 is a functional block diagram showing an outline of the configuration of a sales activity management system using a portable terminal according to an embodiment of the present invention. A sales activity management system using a portable terminal according to an embodiment of the present invention is configured by connecting a management system 20, a related system 240, a store system 30, and the like via a network 10. It should be noted that the store system 30 includes, for example, a store system 301 for a gas station store, a store system 302 for an office, a store system 303 for inspection / maintenance / article sales, etc. according to the purpose. For example, the store system 301 for stores includes a camera 3011 for photographing vehicle car numbers, a printer 3012, a terminal 3013 for employees, and the like. For example, the store system 303 for monitoring, maintenance and sales of goods has a function for managing information, parts, etc. for inspection, maintenance and sales of goods. The store system 30 is a generic term for these store systems. In addition, for example, when there are a plurality of gasoline stunts to which the present invention is applied, the store system 30 exists at least as many as the number of stores. Furthermore, it may be connected to the customer service system 201, the related system 240, etc. via the network 10, and the system configuration may be configured by so-called cloud computing as necessary. Further, for example, necessary software or the like may be installed from the management system 20 to the store system 30. Furthermore, the management system 20 may manage information collected in each store system 30. Further, the customer service system 201 is connected to a plurality of mobile terminal service companies via the communication line 101, for example.
For example,
Mobile terminal service 1 company 2011
Service 1 providing service for each region 1 region 1 network 1211,
Service 1 area 2 network 1212,
It is connected to each portable terminal 40 via the service 1 area 3 network 1213,.
Similarly,
Mobile terminal service 2 company 2012,
The terminal is finally connected to each portable terminal (also referred to as a portable terminal) 40 through the portable terminal service 3 companies 2013,...
It should be noted that the entire mobile terminal service company and the service area network are managed separately by a data table (not shown).

Next, details of the management system 20 will be described with reference to FIG. As shown in FIG. 2, the management system 20 includes a management device database (hereinafter referred to as “management device DB”) 21, a management device server 22, a management output device 23, a management input device 24, and a management device interface 26. It is configured. The management device server 22 processes data relating to management of vehicle maintenance information by a processor (also referred to as a computer), and the management device DB 21 stores data such as management and vehicle maintenance information. The management output device 23 includes a display, a printer, and the like, and outputs various types of information as necessary. The management input device 24 includes a keyboard, a barcode reader, a scanner, and the like, and inputs information as necessary. However, the management input device 24 includes all devices that can input information. Note that the management system 20 may be composed of a single system or a plurality of systems as long as it can finally perform business as a sales activity management system using portable terminals.

Next, details of the store system 30 will be described with reference to FIG. As shown in the figure, the store system 30 includes a store device memory (or database, hereinafter the same) 31, a store device processor 32, a store output device 33, a store input device 34, and a store device interface 36. . The store apparatus processor 32 processes, for example, information sent from the management system 20 and displays the information on the store output apparatus 33, for example. The store output device 33 includes a display, a printer, and the like, and outputs various types of information as necessary. Further, the store input device 34 includes a keyboard, a barcode reader, a scanner, a POS input device, and the like, and inputs information as necessary, but includes all devices that enable input of information. Shall be. In the store input device 34, input processing is performed from a keyboard or the like as necessary, and displayed on the store output device 33, for example, and the information input from the store input device 34 is stored in the store device interface 36 as necessary. To the management system 20. In the management system 20, the vehicle maintenance information is managed in accordance with the transmitted information, and when further information is required, further information is input from the store system 30 or the like. Thus, the store system 30 is operated to perform vehicle maintenance information processing.

Next, details of the portable terminal 40 will be described with reference to FIG. As shown in the figure, the portable terminal 40 includes a portable terminal device memory 41, a portable terminal device processor 42, a portable terminal output device 43, a portable terminal input device 44, a portable terminal device interface 46, and the like. The mobile terminal device processor 42 has a function of performing various information processing related to the mobile terminal 40, and the mobile terminal device memory 41 stores information related to the mobile terminal 40 and a program executed by the mobile terminal device processor 42. The portable terminal output device 43 includes a display, a printer, a speaker, and the like, and outputs various types of information as necessary. The portable terminal input device 44 includes a keyboard, a barcode reader, a scanner, a camera, a microphone, and the like, and inputs information as necessary, but includes all devices that enable input of information. Shall be. The portable terminal device interface 46 controls connection with the service area network 1211 to 12mn and the like. In addition, the portable terminal 40 shall have a function equivalent or more than the portable terminal called a smart phone, for example.

Next, details of the portable terminal output device 43 will be described with reference to FIG. As shown in the figure, the mobile terminal output device 43 includes a mobile terminal output control unit 431 and an image output unit 4321, an audio output unit 4322, an information output unit 4323, and the like connected thereto. The mobile terminal output control unit 431 transmits information from the mobile terminal device processor 42 to the screen output unit 4321, the audio output unit 4322, the information output unit 4323, and the like.

Next, details of the portable terminal input device 44 will be described with reference to FIG. As shown in the figure, the mobile terminal input device 44 includes a mobile terminal device input control unit 441 and an image input unit 4421, an audio input unit 4422, an information input unit 4423, and the like connected thereto. . Note that the mobile terminal device input control unit 441 transmits information from the image input unit 4421, the voice input unit 4422, the information input unit 4423, and the like to the mobile terminal device processor.

Further, the image output unit 4321 and the image input unit 4421 control an image device (not shown) equipped in the portable terminal 40, and the voice output unit 4322 and the voice input unit 4422 are voices installed in the portable terminal 40. A device (not shown) is controlled, and an information output unit 4323 and an information input unit 4423 control an information device (not shown) equipped in the mobile terminal 40. Note that the communication means of these control methods may be any method such as wireless, infrared, or wired.

The outline and configuration of an embodiment of the present invention have been described above. Note that each system other than the management system 20, the store system 30, and the portable terminal 40, for example, the related system 240, the customer service system 201, and the like has a processor, a memory, and the like (not shown). Similarly to the store system 30 and the portable terminal 40, various information processing is performed as necessary. Next, details and operations of the present invention will be described.

As shown in the functional block showing the outline of the configuration of the sales activity management system using a portable terminal in FIG. 1, the present invention provides a management system that is a system related to a business entity that provides various information related to vehicle maintenance, etc. A customer service system that collects vehicle maintenance information from each individual who is the final user as a physical customer, and sends (also referred to as transmission) information relating to vehicle maintenance to each individual from the collected individual information 201. Further, as a means for providing information to each individual and collecting information from each individual, for example, a portable terminal 40 represented by a smartphone is used. Functional block diagram showing an outline of the configuration of a sales activity management system using portable terminals The mobile terminal service 1 company 2011, the mobile terminal service 2 company 2012, the mobile terminal service 3 company 2013, etc. in FIG. Refers to each business entity that develops services for mobile terminals.

Next, a vehicle master 70 that manages information on a target vehicle in a sales activity management system using a portable terminal will be described with reference to FIG. The vehicle master 70 includes a vehicle master information column 71 that stores the master information of the vehicle master, a vehicle master management column 72 that stores the management information of the vehicle master, a vehicle information 1 column 7301 that indicates the vehicle information of an individual automobile, vehicle information 2 column 7302, vehicle information 3 column 7303, and so on. Further, the vehicle master management column 72 includes a vehicle master classification column 721, a vehicle master small classification column 722, a number column 72001, a registration date column 72002, a vehicle number information column 7201, an automobile verification column 7202, and the like. The car number information column 7201 includes a classification column 72011, a place name column 72012, a classification number column 72013, a hiragana column 72014, a vehicle number column 72015, and the automobile inspection certificate column 7202 includes a vehicle name column 72021, a chassis number column 72022, and a model designation. A number field 72203, a type classification number field 72024, a manufacturer vehicle name field 72025, a vehicle image code field 72026, a vehicle inspection classification field 72027, an insurance company field 72028, an insurance maturity field 72029, a vehicle information field 720210,. In addition, it is configured. The vehicle master 70 is, for example, information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 or a vehicle master setting screen (not shown) displayed on the display of the management output device 23. ), For example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. . Further, the vehicle master setting screen (not shown) has the same format as the vehicle master 70. Furthermore, a vehicle master display screen (not shown) according to the contents of the vehicle master 70 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. . The vehicle master 70 may be input, stored in a memory or the like on the store system 30 side. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the vehicle master 70 will be described. First, when a customer master related to a gas station, which is a store number 01 □ Δ Slope service station, is registered on January 1, 2016, the vehicle master information column 71 includes, for example, “vehicle master creation date: 2016.01”. .01 Store number: 01 Store name: □ △ slope service station ”is stored. In the vehicle master management field 72, for example, the number field 72001 has “number”, the registration date field 72002 has “registration date”, for example, and the vehicle master classification field 721 has a vehicle number information field 7201, for example. For example, information “car inspection certificate” is stored in the “car number information” and the car inspection certificate column 7202. Further, in the car number information field 7201 of the vehicle master small classification field 722, the classification field 72011 includes, for example, “classification”, the place name field 72012 includes, for example, “place name”, the classification number field 72013 includes, for example, “classification number”, and a hiragana field. 72014 includes, for example, “Hiragana”, the vehicle number column 72015 includes, for example, “vehicle number”,..., And the like, and the vehicle inspection column 7202 includes, for example, “vehicle name”, chassis number column 72022. For example, “chassis number”, “model designation number” in the model designation number field 72023, “type classification number” in the category classification number field 72024, and “manufacturer car name” in the manufacturer car name field 72025, The vehicle image code field 72026 includes, for example, “vehicle image code field”, the vehicle inspection classification field 72027 includes, for example, “vehicle inspection classification”, and the insurance company field 72028 includes, for example, “ Insurance company ", is, for example," insurance maturity "to the insurance maturity column 72029, is, for example," vehicle information to vehicle information column 720 210 ",..., And stores the information and the like, respectively. Further, for example, information “0001” is stored in the vehicle information 1 column 7301 of the number column 72001. Similarly, the vehicle information 2 column 7302 sequentially stores information such as “0002”, and the vehicle information 3 column 7303 sequentially stores information such as “0003”,.

Next, specific information storage will be described. For example, regarding the initial registration contents of the vehicle master related to the gas station □ △ Slope Service Station, which is the store number 01, the vehicle information 1 column 7301 is registered when the registration date is January 1, 2016. For example, “2016.01.01” is displayed in the year / month / day column 72002, and the vehicle to be registered is for private use. In the classification column 72011, for example, “for private use” and the place name of the car number information is Shinagawa, the place name. For example, if the column 72012 is “Shinagawa” and the classification number of the car number information is 330, the classification number field 72013 is “330” and the hiragana notation of the car number information is “h”. If the vehicle number of the vehicle number information is 1234 in 72014, for example, the vehicle number column 72015 stores information such as “1234”,. To. Similarly, in the car inspection certificate column 7202, for example, “XYZ” is displayed in the vehicle name column 72021, “AB-CD” is displayed in the chassis number column 72022, and “JK-LM” is displayed in the model designation number column 72023. For example, “NR-QR” in the number column 72024, “Ox car turtle” in the manufacturer vehicle name column 72025, “700001-001” in the vehicle image code column 72026, and “own company” in the vehicle inspection division column 72027, for example. "Insurance company column 72028", for example, "Concavity and convexity insurance", Insurance maturity column 72029, for example, "2016.01.01", Vehicle information column 720210, for example, "Color: White ...", etc. Each of the information is stored.

In the above description, as storage information of each column of the vehicle master 70, for example, kanji and numeric character codes are stored. In addition, information such as a uniquely set code may be further added.

Next, a customer master 80 that manages information on a target customer in a sales activity management system using a portable terminal will be described with reference to FIG. The customer master 80 includes a customer master information column 81 for storing customer master master information, a customer master management column 82 for storing customer master management information, a customer information 1 column 8301 indicating customer information of individual automobiles, customer information 2 column 8302, customer information 3 column 8303, and so on. The customer master management column 82 includes a number column 8201, a registration date column 8202, a name column 8203, a postal code column 8204, an address column 8205, a telephone number column 8206, a contact column 8207, a member number column 8208, a customer rank. A column 8209, a payment category column 8210, a communication item column 8211, a negotiation information column 8212, a transfer schedule column 8213, a desired content column 8214,. The customer master 80 is, for example, a customer master setting screen (not shown) displayed on the display of the management output device 23 or information calculated from related information by the management device server 22 according to a program stored in the management device DB 21. ), For example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. . The customer master setting screen (not shown) has the same format as the customer master 80. Furthermore, a customer master display screen (not shown) according to the contents of the customer master 80 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. . The customer master 80 may be input, stored in a memory or the like on the store system 30 side. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the customer master 80 will be described. First, in the customer master information column 81, for example, when a customer master related to a gas station called □ △ slope service station that is store number 01 is registered on January 1, 2016, for example, “customer master creation date: 2016” .01.01 Store number: 01 Store name: □ △ slope service station ”is stored. In the customer master management column 82, for example, the number column 8201 has “number”, the registration date column 8202 has “registration date”, the name column 8203 has “name”, and the postal code column 8204. For example, “postal code”, “address” in the address field 8205, “phone number” in the telephone number field 8206, “contact” in the contact address field 8207, and “member” in the member number field 8208, for example. “No.”, “Customer Rank” in the customer rank column 8209, “Payment Category” in the payment category column 8210, “Communication Item” in the message column 8211, and “Negation Information” in the negotiation information column 8212, for example. The transfer schedule column 8213 stores, for example, “transfer schedule” and the desired content column 8214 stores, for example, “desired content”,. Further, for example, information “0001” is stored in the number field 8201 of the customer information 1 field 8301. Similarly, the customer information 2 column 8302 stores information such as “0002” and the customer information 3 column 83013 sequentially stores information such as “0003”,. Next, specific information storage will be described. For example, regarding the first registration contents of the customer master regarding the gas station □ △ Saka service station which is store number 01, the customer information 1 column 8301 is registered when the registration date is January 1, 2016. For example, “2016.01.01” in the date field 72002, and the customer's name is uneven, and the postal code is 123-4567 in the name field 8203, for example. For example, if the postal code field 8204 is “123-4567” and the address is Chuo-ku, Tokyo XX, the address field 8205 is “Chuo-ku, Tokyo XX” and the telephone number is 03-1234-5678. , For example, “03-1234-5678” is stored in the telephone number column 8206, and the e-mail address of the contact is abcd @ mar. co. In the case of jp, in the contact field 8207, for example, “abcd@mar.co.jp”, and the customer becomes a member of a gas station, for example, and the member number is 9876-5432. In the column 8208, for example, “9876-5432...” And the customer rank is “S”, in the customer rank column 8209, for example, “S”, the payment classification is a cash card, and the number is 1234-5678. If the payment category column 8210 contains, for example, “cash card 1234-5678...” And there are three new arrival information items, the contact item column 8211 contains, for example, “new arrival information: 03”. If there is, for example, “Yes” is displayed in the negotiation information column 8212, and if the customer has a car transfer plan, for example, “Yes” is displayed in the transfer plan column 8213, the customer If transfer desired content of cars is Kameashi stores each example "Kameashi", the information that the desired content column 8214. Further, the customer information 2 column 8302, the customer information 3 column 8303,... Are stored in the same manner as the customer information 1 column 8301, respectively.

In the above description, as storage information in each column of the customer master 80, for example, character codes using kanji and numbers are stored. In addition, information such as a uniquely set code may be further added.

Next, a store master 90 that manages information on a target store in a sales activity management system using a portable terminal will be described with reference to FIG. The store master 90 includes a store master information column 91 that stores store master information, a store master management column 92 that stores store master management information, a store information 1 column 9301, and store information 2 columns that indicate individual store information. 9302, store information 3 column 9303, and so on. The store master management column 92 includes a number column 921, a registration date column 922, a store name column 923, a postal code column 924, an address column 925, a telephone number column 926, a contact column 927, and so on. Is further provided. The store master 90 is, for example, a store master setting screen (not shown) displayed on the display of the management output device 23 or information calculated from related information by the management device server 22 according to a program stored in the management device DB 21. ), For example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. . The store master setting screen (not shown) has the same format as the store master 90. Furthermore, a store master display screen (not shown) according to the contents of the store master 90 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. . The store master 90 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the store master 90 will be described. First, in the store master information column 91, for example, information “store master” is stored. In the store master management column 92, for example, the number column 921 is “number”, the registration date column 922 is “registration date”, for example, and the store name column 923 is “store name”, a postal code column, for example. Information such as “zip code” in 924, “address” in address column 925, “phone number” in telephone number column 926, “contact” in contact field 927, etc. Is stored respectively. Further, for example, information “01” is stored in the store information 1 column 9301 of the number column 921. Similarly, information such as “02” is sequentially stored in the store information 2 column 9302, and information such as “03” is stored in the store information 3 column 9303 sequentially. Next, specific information storage will be described. For example, when a gas station, for example, □ Δ slope service station, is registered as the store number 01 on January 1, 2016, for example, “2016.01. 01 ”, the store name column 923 includes information such as“ □ Δ Saka Service Station ”, and if the postal code is 765-4321, the postal code column 924, for example“ 765-4321 ”, and the address is Meguro-ku, Tokyo. If it is △ slope ..., address field 925 such as “Meguro-ku, Tokyo □ △ slope ...”, if the telephone number is 03-2345-6789, telephone number field 926 such as “03-2345” 6789 ", and the e-mail address as the contact is sankuku. ... @ ... Contact address field 927, for example, information "sankaku ..." is stored. Further, store information 2 column 8302, store information 3 column 8303,... Are stored in the same manner as store information 1 column 8301, respectively.

In the above description, for example, kanji and numeric character codes are stored as the storage information in each column of the store master 90. Alternatively, information such as a code set uniquely may be added.

Next, an item master 100 that manages information on a target item in a sales activity management system using a portable terminal will be described with reference to FIG. The item master 100 includes an item master information column 101 for storing item master information, an item master management column 102 for storing item master management information, an item information 1 column 10301 and an item information 2 column 10302 indicating individual item information. , Item information 3 column 10303... The item master management column 102 further includes a number column 1021, an item column 1022, a product number column 1023, a unit column 1024, a unit price column 1025,. The item master 100 is an item master setting screen (not shown) displayed on the display of the management output device 23 or information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21, for example. ), For example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. . The item master setting screen (not shown) has the same format as the item master 100. Further, an item master display screen (not shown) according to the contents of the item master 100 is displayed on the management output device 23 of the management system 20 and the item output device 33 of the store system 30 as necessary. . The item master 100 may be input and stored in a memory or the like on the item system 30 side. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the item master 100 will be described. First, in the item master information column 101, for example, information “item master” is stored. In the item master management column 102, for example, the number column 1021 is “number”, the item column 1022 is “item”, the item number column 1023 is “item number”, the unit column 1024 is “unit”, the unit price, etc. The column 1025 stores information such as “unit price”,. Further, for example, information “0001” is stored in the item information 1 column 10301 of the number column 1021. Similarly, information such as “0002” is sequentially stored in the item information 2 column 10302, and information such as “0003”,... Is sequentially stored in the item information 3 column 10303. Next, specific information storage will be described. For example, when gasoline high octet is registered as the item number 0001, the item column 1022 of the item information 1 column 10301 is “gasoline high octet”, for example. "If the minimum unit of gasoline high-octane sales is 0.01 liter, the unit column 1024 is" 0.01 liter ", for example, and the unit price per unit is 1.50 yen, the unit price column Information such as “1.5 yen”,... Is stored in 1025, for example. Furthermore, the item information 2 column 10302, the item information 3 column 10303,... Are stored in the same manner as the item information 1 column 10301.

In the above description, as storage information in each column of the item master 100, for example, character codes using kanji and numbers are stored. However, for example, information such as uniquely set codes or character code strings may be stored. In addition, information such as a uniquely set code may be further added.

Next, a service master 110 that manages information on a target service in a sales activity management system using a portable terminal will be described with reference to FIG. The service master 110 includes a service master information column 111 for storing service master information, a service master management column 112 for storing service master management information, a service information 1 column 11301 and a service information 2 column 11302 indicating individual service information. , Service information 3 column 11303... The service master management column 112 further includes a number column 1121, a service name column 1122, a service number column 1123, a standard time column 1124, a unit price column 1025,. The service master 110 is, for example, information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 or a service master setting screen (not shown) displayed on the display of the management output device 23. ), For example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. . The service master setting screen (not shown) has the same format as the service master 110. Furthermore, a service master display screen (not shown) according to the contents of the service master 110 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. . The service master 110 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the service master 110 will be described. First, for example, information “service master” is stored in the service master information column 111. In the service master management column 112, the number column 1121 has, for example, “number”, the service name column 1122 has, for example, “service name”, the service number column 11023 has, for example, the “service number” standard time column 11024, for example, “ Information such as “unit price”,... Is stored in the “standard time” and unit price column 1025, for example. Further, for example, information “0001” is stored in the item information 1 column 11301 of the number column 1121. Similarly, information such as “0002” is sequentially stored in the item information 2 column 11302, and information such as “0003”,... Is sequentially stored in the item information 3 column 11303. Next, specific information storage will be described. For example, when a car wash is registered as the service number 0001, the item column 112 of the item information 1 column 11301 is “car wash”, for example. When the car wash service number is 456.70000, the product number column 1123 is “1234500000”, for example. If the standard time required for the car wash operation is 60 minutes, the standard time column 1124 is “60 minutes”, for example. If the unit price required for the car wash is 10,000 yen, the information is entered in the unit price column 1025. Stores information such as “10,000 yen”,. Further, in the service information 2 column 11302, the service information 3 column 11303,...

In the above description, as storage information of each column of the service master 110, for example, character codes using kanji and numbers are stored. However, for example, information such as uniquely set codes or character code strings may be stored. In addition, information such as a uniquely set code may be further added.

Next, a store management database 120 for managing information on a target store in a sales activity management system using a portable terminal will be described with reference to FIG. The store management database 120 includes a store management information column 121 for storing information of the store management database, a store information management column 122 for storing management information of the store management database, a store management information 1 column 12301 indicating individual store management information, Store management information 2 column 12302, store management information 3 column 12303, and so on. The store information management column 122 includes a number column 12201, a vehicle number column 12202, a fueling lane column 12203, a time column 12204, a vehicle master registration number column 12205, an item number column 12206, a service number column 12207, a customer master number column 12208, The possessed point column 12209, the unreflected point column 12210, and so on are further provided. Note that the store management database 120 is, for example, a store management database setting screen displayed on the display of the management output device 23 or information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 (FIG. In accordance with a program stored in the management device DB 21, for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 according to a program stored in the management device DB 21. And Further, the store management database setting screen (not shown) has the same format as the store management database 120. Further, a store management database display screen (not shown) according to the contents of the store management database 120 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. And The store management database 120 may be input on the store management system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the store management database 120 will be described. First, in the store management information column 121, for example, when the date for storing information is January 1, 2016, the corresponding store number is 01, and the corresponding store name is □ Δ Saka service station, For example, information “store management database date: 2016.01.01 store number: 01 store name: □ Δ slope service...” Is stored. In the store information management field 122, for example, the number field 12201 has “number”, the car number field 12202 has “car number”, the refueling lane field 12203 has “refueling lane”, the time field 12204 has “ "Time", for example, "vehicle master registration number" in the vehicle master registration number column 12205, "item number" in the item number column 12206, "service number" in the service number column 12207, and in the customer master number column 12208 For example, “customer master number”, retained point column 12209 stores information such as “retained point”, and unreflected point column 12210 stores “unreflected point”,. Further, for example, information “0001” is stored in the store management information 1 column 12301 of the number column 12201. Similarly, information such as “0002” is sequentially stored in the store management information 2 column 12302, and information such as “0003”,... Is sequentially stored in the store management information 3 column 12303. Next, specific information storage will be described. For example, at a gas station called Saka Service Station with store number 01, the car number of the first visit vehicle on January 1, 2016 is Shinagawa, and the vehicle refuels in the refueling lane 03 of the service station. When the time is from 7:20:23 am to 23:45 am, for example, “Shinagawa ...” is displayed in the car number column 12202 of the store management information 1 column 12301, for example, in the refueling lane column 12203 For example, information “07: 20.23 to 07: 23.45” is stored in “03” and the time column 12204, respectively. Further, when the car number “Shinagawa...” Is registered in the vehicle master 70 in the store number 01 and the registration number in the vehicle master 70 is, for example, 0001, the vehicle master registration number field 12205. Is “0001”, for example, when the corresponding vehicle refuels high-octane gasoline, for example, high-octane gasoline is registered in the item information 1 column 10301 of the item master 100, and therefore the registration number of the item master 100 is “0001”. For example, the information “H0001” is stored in the 01 item column 122061 of the item number column 12206, and the number of the purchased item at the corresponding gas station is similarly entered in the 02 item column 122062, 03 item column 122063,.・, Etc. shall be stored. In addition to the purchase of goods, for example, when the corresponding vehicle is washed, the registration number according to the service content registered in the service master 110 is set in the 01 service column of the service number column 12207 in the same manner as the item. 122071, 02 service column 122072, 03 service column 122073, and so on. In addition, when various services are performed according to the point information stored in the stored point column 12209, and the number of service points held by the customer stored in the customer master number column 12208 is 1234 points, for example, For example, information “1234” is stored in the column 12209, and “12” is stored in the unreflected point column 12210 when there are 12 unreflected points among the service points. Note that the lane number stored in the refueling lane column 12203 is not limited to the facility for refueling, and may be added to, for example, a car wash facility. In addition, when the car is washed after refueling, the service number related to the car wash, for example, along with the refueling is stored in the same store management information column 12301, 12302,. It doesn't matter.

In the above description, as the storage information of each column of the store management database 120, for example, kanji and numeric character codes are stored. However, for example, information such as uniquely set codes or character codes may be stored. The column may be further added with information such as a uniquely set code.

Next, the inspection result management information 130 for managing the inspection result information of the target vehicle in the sales activity management system using the portable terminal will be described with reference to FIG. The inspection result management information 130 includes an inspection result management information column 131 for storing information on inspection result management information, an inspection result management column 132 for storing management information on inspection result management information, and an inspection result indicating individual inspection result management information. A column 13301, a correspondence content column 13302, a next vehicle inspection column 13303, an intermediate correspondence column 13304,... In addition, the inspection result management column 132 includes a content column 1320, an implementation legal inspection item column 1321, an implementation device column 1322, an implementation detail column 1323, etc., and the implementation legal inspection item column 1321 includes a steering device column 13211, a braking device. , Etc., and the execution details column 1323 further includes a handle column 132111, a gear column 132112,..., A wheel column 132121, a power steering column 132122,. Is done. The inspection result management information 130 is, for example, information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 or an inspection result management information setting screen displayed on the display of the management output device 23. (Not shown), for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. It shall be. The inspection result management information setting screen (not shown) has the same format as the inspection result management information 130. Further, if necessary, an inspection result management information display screen (not shown) according to the contents of the inspection result management information 130 is displayed on, for example, the management output device 23 of the management system 20 and the store output device 33 of the store system 30. It shall be. The inspection result management information 130 may be input on the store system 30 side, stored in a memory, or the like. Further, information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and information input and stored on the store management system 30 side may be transmitted to the management system 20 side. You can send it to.

Next, information stored in the inspection result management information 130 will be described. First, in the inspection result management information column 131, for example, the store number is 01, the date of inspection is January 1, 2016, the car number of the corresponding vehicle is Shinagawa, and the car master number is 0001. When the management number is 160101 -..., for example, "inspection result management information store No. 01 date: 2016.01.01 car number: Shinagawa ... car master: 0001 management No. 160101-.・ ・ ”Is stored. Further, the content column 1320 of the inspection result management column 132 is, for example, “content”, the enforcement legal inspection item column 1321 is, for example, “practical legal inspection item”, and the steering device column 13211 is, for example, “navigation”. In the execution details column 1323, for example, “handle”, in the steering column 132111, for example, “gear” in the gear column 132112,. In the braking device column 13212, the wheel column 132121 stores information such as “wheel”, and the power steering column 132122 stores information such as “power steering column”,. Further, in the content column 1320, the inspection result column 13301 includes, for example, “inspection result”, the corresponding content column 13302 includes, for example, “corresponding content”, the next vehicle inspection column 13303 includes, for example, “next vehicle inspection”, and the intermediate response column 13304 includes, for example, Information such as “intermediate correspondence”,... Is stored. Next, specific information storage will be described. For example, information management No. 160101-... Managed by Store No. 01, the car number is Shinagawa, which was carried out on January 1, 2016, and the car master number is 0001, the steering device handle is passed, the gear is problematic, ... If the wheel of the control device is rejected, in the inspection result column 13301, for example, “◯” is displayed in the handle column 132111, “Δ” is displayed in the gear column 132112,. ,... Are stored. Similarly, the corresponding inspection results are also stored in the correspondence content column 13302, the next vehicle inspection column 13303, the intermediate correspondence column 13304,.

In the above description, as the storage information of each column of the inspection result management information 130, for example, kanji and numerical character codes are stored. However, for example, information such as uniquely set codes may be stored. The code string may be further added with information such as a uniquely set code.

Next, a vehicle-specific management database 140 that manages information for each target vehicle in the sales activity management system using portable terminals will be described with reference to FIG. The vehicle-specific management database 140 shows a vehicle-specific management information column 141 that stores information of the vehicle-specific management database, a vehicle-specific management information management column 142 that stores management information of the vehicle-specific management database, and individual vehicle-specific management information. The vehicle management information 1 column 14301, the vehicle management information 2 column 14302, the vehicle management information 3 column 14303, etc. are provided. The vehicle-specific management information management column 142 includes a number column 1420, a date / time column 1421, a store number column 1422, a store management database number column 1423, an item / service content column 1424,. The service content column 1424 further includes a content 1 column 14241, a content 2 column 14242, a content 3 column 14243,. The vehicle-specific management database 140 is, for example, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21 or a vehicle-specific management database setting screen displayed on the display of the management output device 23. (Not shown), for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. It shall be. The vehicle management database setting screen (not shown) has the same format as the vehicle management database 140. Furthermore, if necessary, a vehicle management database display screen (not shown) according to the contents of the vehicle management database 140 is displayed on, for example, the management output device 23 of the management system 20 and the store output device 33 of the store system 30. It shall be. The vehicle management database 140 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the vehicle-specific management database 140 will be described. First, in the vehicle-specific management information column 141, for example, when the vehicle number of the corresponding vehicle is Shinagawa ... and the vehicle master number is 0001, for example, "vehicle-specific management database vehicle number: Shinagawa ... car master: "0001 ..." is stored. In the management information management column 142 for each vehicle, for example, the number column 1420 has “number”, the year / month / day column 1421 has “year / month / day”, the store number column 1422 has “store number”, and the store management database. Information such as “store management database number”,... Is stored in the number column 1423, for example. Further, for example, information “0001” is stored in the vehicle management information 1 column 14301 of the number column 1420. Similarly, information such as “0002” is sequentially stored in the vehicle management information 2 column 14302, and information such as “0003” is sequentially stored in the vehicle management information 3 column 14303. Next, specific information storage will be described. For example, car number: Shinagawa ..., car master NO. As the first registration of the vehicle of 0001, if it is registered as the number 0001 in the store management database 120 at the store with the store number 01 on January 1, 2016, the year / month in the vehicle-specific management information 1 column 14301 For example, “2016.01.01” is stored in the date column 1421, “01” is stored in the store number column 1422, and “0001”,... Is stored in the store management database number column 1423. Hereinafter, the car master No. Each time a vehicle registered as 0001 visits each store, each information is sequentially stored.

In the above description, as storage information in each column of the vehicle-specific management database 140, for example, kanji and numeric character codes are stored. However, for example, information such as uniquely set codes may be stored. The code string may be further added with information such as a uniquely set code.

  Next, a vehicle schedule management table 150 for managing past inspection dates, maintenance dates, and future scheduled inspection dates for each vehicle will be described with reference to FIG. The vehicle schedule management table 150 includes a start year vehicle schedule management table 151, intermediate vehicle schedule management tables 152 to 158,..., End year vehicle schedule management table 159, and the like. For example, the schedule management table for each vehicle will be described by taking the schedule management table 151 for each vehicle as an example, for example. 15113,..., December column 151112.

  Note that the vehicle schedule management table 150 is, for example, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21 or a vehicle schedule management table displayed on the display of the management output device 23. In accordance with a setting screen (not shown), for example, information input by an operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 according to a program stored in the management device DB 21. Shall be stored in The vehicle schedule management table setting screen (not shown) has the same format as the vehicle schedule management table 150. Furthermore, if necessary, a vehicle-specific schedule management table display screen (not shown) according to the contents of the vehicle-specific schedule management table 150 is displayed on, for example, the management output device 23 of the management system 20 or the store output device 33 of the store system 30. Shall be displayed. The vehicle schedule management table 150 may be input on the store system 30 side, stored in a memory, or the like. Further, information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and information input and stored on the store management system 30 side may be transmitted to the management system 20 side. You can send it to. Regarding the schedule management function of the schedule management table 150 for each vehicle, the information stored in the schedule management table 150 for each vehicle is selected by the management system 20, the related system 240, the store system 30, etc. Vehicles related to business activities such as sending information as needed to the mobile terminal 40 via the mobile terminal service company, for example, and transmitting information to the mobile terminal 40 other than the mobile terminal 40, for example via a telephone In addition to managing related schedules, for example, for customers, stores, etc., according to the schedule management table 150 for each vehicle, the matters generated at each store are managed for each store. Further, information may be sent to each store according to the customer.

  Next, details of the information stored in the schedule management table 150 for each vehicle will be described using, for example, the schedule management table for each vehicle year 151 as an example. The start year item column 1511 stores vehicle number information, vehicle master number information, and the like corresponding to schedule management by vehicle. In addition, when the vehicle schedule management starts in 2016, the information “vehicle schedule management 2016” is further stored. In addition, in the schedule management table by vehicle after the start year, information “2017”, “2018”,... Is stored instead of “2016”, and the schedule management by vehicle for the final year is administratively terminated. Stores year information that is a year.

  Next, regarding the daily schedule management for each vehicle, the schedule management table for each start year vehicle will be described as an example. One column 15111, February column 15112 for storing information for each vehicle schedule management, In the March column 15113,..., The December column 151112, for example, a calendar is stored for each month of the year. In the monthly calendar field, for example, the left end is Sunday and the right end is Saturday, and for example, the date may be stored in accordance with the year information stored in the start year field. In addition, the information for each schedule of each vehicle schedule management is stored up to the end year vehicle schedule management table 159 as in the start year vehicle schedule management table. Furthermore, when the scheduled date of start of the schedule management for each vehicle is, for example, June 3, 2016, the information column for each day after June 3, which is the month, corresponds, for example, Stores vehicle inspection expiration date, tire replacement date, engine oil replacement date, etc. Based on this information, for example, the management system 20 and / or the store system 30 calculates the next expiration date, expected replacement date, etc., and based on this, the vehicle inspection deadline, tire expiration date, engine oil For example, when the information indicating the replacement time or the like is displayed on the display or the like, it may be displayed by changing the display color or the like. Further, when the vehicle has visited the store before, for example, the employee may be contacted with an employee at the store via the employee terminal 3013 or the like, and for example, the user may be thankful for returning to the store again.

In the above description, as storage information in each column of the vehicle schedule management table 150, for example, kanji and numeric character codes are stored. The character code string may be further added with information such as a uniquely set code.

  The system outline according to the present application has been described above, but a specific sales activity management method will be described below by taking a service at a gas station as an example.

  First, it is assumed that, for example, at a gas station, a customer drives a vehicle (not shown) and comes to the store to supply fuel, for example. In this system, for example, when a vehicle enters a refueling area of a gas station, for example, the camera 3011 in the functional block diagram showing the configuration outline of the vehicle maintenance information management system shown in FIG. The store apparatus processor 32 shown in detail in the system 30 analyzes the image by a program stored in the store apparatus memory 31, and takes in, for example, the vehicle number as digital information. This vehicle number information is stored in the vehicle number column 12202 as the latest information of the gas station corresponding to the corresponding store number in the store management database 120 shown in FIG. As for the situation where refueling is performed in this way, the store system 30 sequentially stores information on the refueling lane column 12203, the time column 12204, and the like in the store management database 120, for example.

  According to the stored information, it is possible not only to know the current situation or the situation at the gas station just before, but also, for example, the vehicle number information stored in the vehicle number column 12202 of the corresponding store management database 120, for example, FIG. By comparing with the vehicle number information field 7201 of the vehicle master 70 shown in FIG. If it is not registered in the vehicle master 70, it is registered in the vehicle master 70 as a new vehicle. The newly registered vehicle information can be obtained, for example, by collecting information from the store system 30 via the network 10 in, for example, a database of the related system 240 based on the vehicle number information, for example, vehicle inspection information of the corresponding vehicle. Collected and stored in the related information column, for example, information related to the customer who is driving the vehicle is collected separately. In addition, information on vehicles and customers has already been collected. For example, if the deadline for vehicle inspections is approaching, it is possible to conduct sales activities for customers by showing customers the date for vehicle inspections. In order to exchange information about sales between store employees and customers, for example, information is displayed on the display of a portable terminal device, etc., rather than by verbal communication, and sales activities are promoted according to this information. It is desirable. In addition, as described above, the presence of a portable terminal device or the like is indispensable for exchanging information in order to collect information on vehicles and customers who have visited the store for the first time.

  The operation of the portable terminal device for exchanging information for sales activities at the store will be described using the portable terminal 40 shown in FIG. 1 as an example. The mobile terminal 40 includes a mobile terminal 40 shown in FIG. 4, a mobile terminal output device 43 which is a detailed view of the mobile terminal 40 shown in FIG. 5, and a hardware by a mobile terminal input device 44 which is a detailed view of the mobile terminal 40 shown in FIG. It consists of wear. The image output unit 4321 is connected to, for example, a display and displays information via the portable terminal output device 43.

  Such a terminal search screen 160 for searching for a sales activity target by a portable terminal at a store will be described with reference to FIG. The terminal search screen 160 includes a screen search information field 161, a search selection field 162, an input information display field 163, an input key field 164, a control input field 165, and so on. The search field 16201, the number search field 16202,..., The input information display field 163, and the input key field 164 are a terminal numerical value input 1 field 16401, a terminal numerical value input 2 field 16402, a terminal numerical value input 3 field 16403. , Terminal numerical value input 4 field 16404, terminal numerical value input 5 field 16405, terminal numerical value input 6 field 16406, terminal numerical value input 7 field 16407, terminal numerical value input 8 field 16408, terminal numerical value input 9 field 16409, terminal numerical value input 0 field 16400, All clear input field 16411, 1 character clear input field 16412, search start input field 16499,. Further, further comprising a control input column 165, input field 16501 Back reload input field 16502, the process proceeds input field 16503, ..., etc.. Note that the terminal search screen 160 is, for example, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21 or a terminal search screen setting screen displayed on the display of the management output device 23 (FIG. In accordance with a program stored in the management device DB 21, for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 according to a program stored in the management device DB 21. And The terminal search screen setting screen (not shown) has the same format as the terminal search screen 160. Further, a terminal search screen display screen (not shown) according to the contents of the terminal search screen 160 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. And The terminal search screen 160 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the terminal search screen 160 will be described. First, on December 1, 2016, when displaying on a display of the portable terminal 40 for sales activities at a gas station called □ △ Slope Service Station, for example, in the terminal search screen information column 161, for example, “Login □ △ Saka SS date: 2016.12.001 ... "is stored. In the terminal search screen management field 162, for example, “phone number search” is entered in the phone number search field 16201, “number search” is entered in the number search field 16202, and the terminal numerical value input in the input key field 164. For example, “1” in the first column 16401, “2” in the terminal numeric input 2 column 16402, “3” in the terminal numeric input 3 column 16403, “4” in the terminal numeric input 4 column 16404, etc. For example, “5” in the numeric input 5 column 16405, “6” in the terminal numeric input 6 column 16406, “7” in the terminal numeric input 7 column 16407, and “8” in the terminal numeric input 8 column 16408, for example. For example, “9” is entered in the terminal numeric input 9 column 16409, “0” is entered in the terminal numeric input 0 column 16400, “AC” is entered in the all clear entry column 16411, and one character clear is entered. Information such as “C” in the input field 16412, information such as “SEARCH”,... In the search start input field 16499, and the control input field 165, and “return” in the input field 16501, for example, are read again. For example, information such as “reread” is stored in the input field 16502, and information “for example” is stored in the input field 16503. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

Next, for example, the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42, for example, the operation content of the store employee or the like for the image displayed on the display of the mobile terminal 40 is How it is stored in the search screen 160 will be described. First, the store employee displays, for example, information on a vehicle parked in a lane (not shown) for supplying gasoline, for example, on the display of the mobile terminal 40, so that the vehicle number ( (Also referred to as a number) from the display. For example, when the car number is 1234, the store employee presses the display screen displaying the information “1” stored in the terminal numerical input 1 column 16401 of the terminal search screen 160 with, for example, a fingertip. The mobile terminal 40 recognizes that the number “1” is designated in accordance with the operation by the store employee, for example, by the resistive film method, and, for example, enters the highest digit in the input information display field 163 of the terminal search screen 160. Information “1” is stored. Hereinafter, when the store employee presses the display screen sequentially displaying “2”, “3”, “4”, as in the case of “1”, “2”, “ 3 ”and“ 4 ”are stored, and as a result, information“ 1234 ”is displayed in a portion corresponding to the input information display field 163 on the display of the portable terminal 40. When the store employee confirms that the vehicle number has been correctly input by displaying the display screen, the store employee presses the display screen displaying the information “SEARCH” stored in the search start input field 16499 with, for example, a fingertip. This completes the input of the car number to be searched. For example, by the program stored in the mobile terminal device memory 41 of the mobile terminal 40 and the mobile terminal device processor 42, the information related to the input vehicle number is stored in the vehicle number information column 7201 of the vehicle master 70 corresponding to the corresponding store. Check the information and select the appropriate vehicle. When different car numbers are assigned to the same vehicle, they are managed separately by a data table (not shown). Further, even when different customers such as family members use the same vehicle, they are managed separately by a data table (not shown). Furthermore, when the same customer has different personal information, it is managed separately by a data table (not shown). When the owner is changed in the same vehicle, information on the vehicle is managed for each owner by a separate data table (not shown). Furthermore, in the above description, for example, an operation process related to input is performed in the mobile terminal 40, but a part of the process is performed in the related system 240, for example, via the mobile terminal service 1 company 2011, for example, the network 10. It doesn't matter. Further, these operation processes are all the same.

In the above description, as the storage information of each column of the terminal search screen 160, for example, a character code using kanji or numbers is stored. However, for example, information such as a uniquely set code or the character code may be stored. The column may be further added with information such as a uniquely set code.

Next, the vehicle display list 170 that stores information on the selected vehicle will be described with reference to FIG. As the vehicle display list 170, a vehicle display list information column 171, a vehicle display list search column 172, a sales information input column 173, a vehicle display management column 174, a vehicle detailed information column 175, a control input column 176,. The vehicle detailed information column 175 includes a vehicle detailed information 1 column 1751, a vehicle detailed information 2 column 1752, a vehicle detailed information 3 column 1753,..., And a vehicle display list search column 172 includes a vehicle number input. Column 17201, vehicle number search display column 17202, vehicle number search column 17203, etc., and further as sales information input column 173, new customer registration column 17301, quotation creation column 17302, order creation column 17303, , Etc., as a vehicle display management column 174, a medical record column 17401, a vehicle number column 17402, a vehicle type / vehicle name column 17403, and a photo column 17404 The color column 17405, the name column 17406, the telephone column 17407,... And the like, and the vehicle detailed information column 175 include the vehicle detailed information 1 column 1751, the vehicle detailed information 2 column 1752, and the vehicle detailed information 3 column 1753. ,..., And the like, and as the detailed information of the medical record column 17401, the medical record detailed column 17511, 17521, 17531,..., Etc., as the detailed information of the vehicle number column 17402, the vehicle number detailed column 17512, , Etc. are used as detailed information in the vehicle type / vehicle name column 17403, and the vehicle type / vehicle name detailed columns 17513, 17523, 17533,... Are used as detailed information in the photo column 17404. The detail columns 17514, 17524, 17534,... Are used as detailed information of the color column 17405, and the color detail columns 17515, 17 are used. , Etc. as detailed information of the name column 17406, name detailed columns 17516, 17526, 17536,..., Etc. as detailed information of the telephone column 17407, telephone details column 17517, , Etc. are further provided as a control input field 176, such as a return input field 17601, a re-reading input field 17602, a proceeding input field 17603,. The vehicle display list 170 is, for example, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21 or a vehicle display list setting screen displayed on the display of the management output device 23 (FIG. In accordance with a program stored in the management device DB 21, for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 according to a program stored in the management device DB 21. And Further, the vehicle display list setting screen (not shown) has the same format as the vehicle display list 170. Further, a vehicle display list display screen (not shown) according to the contents of the vehicle display list 170 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. And The vehicle display list 170 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

  Next, information stored in the vehicle display list 170 will be described. First, when a vehicle display list 170 is displayed on, for example, a display of the mobile terminal 40 for sales activities at a gas station called □ △ Slope Service Station on December 1, 2016, the vehicle display list information column 171 includes: For example, the information “vehicle display list □ Δ slope SS date: 2016.12.01...” Is stored. Further, in the vehicle display list management column 172, for example, “car number” is entered in the vehicle number input column 17201, “search” is entered in the vehicle number search column 17203, etc. For example, “new customer registration” in the registration column 17301, “estimate creation” in the estimate creation column 17302, “order creation” in the order creation column 17303, etc., and vehicle display management In the column 174, the medical record column 17401 is, for example, “karte”, the vehicle number column 17402 is, for example, “car number”, the vehicle type / vehicle name column 17403 is, for example, “vehicle type / vehicle name”, In the color column 17405, for example, “color”, in the name column 17406, for example, “name”, in the telephone column 17407, for example, “telephone”,... Control input 176, Back, for example "back" to the input field 17601, is to re-read the input field 17602, for example, "re-read", is, for example, "Jin" to proceed input field 17603,..., The information that is stored, respectively. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

Next, information transmitted to store employees by the vehicle display list 170 displayed on the display of the portable terminal 40 will be described. In the terminal search screen 160, when a store employee inputs, for example, car number 1234 and requests a list display of information related to the corresponding car number, for example, the mobile terminal 40 passes, for example, the customer service system 201, for example, the network 10 For example, the list information from the management system 20, the store system 30, etc. is displayed in the vehicle detailed information column 175 of the vehicle display list 170. The specific display on the vehicle detailed information column 175 indicates that, for example, if there is medical record information regarding the vehicle stored in the vehicle detailed information 1 column 1751, for example, “Yes” is displayed in the medical record column 17511, and “ 1234 ”, the vehicle type / vehicle name column 17513, for example,“ Ox car turtle ”, the photo column 17514, for example, an image file name“ 700001-001 ”in which an image of the corresponding vehicle is stored, and the color column 17515, for example,“ In the name field 17516, for example, information such as “unevenness x” is stored, and in the telephone field 17517, for example, “03-1234... Similarly, information regarding the vehicle corresponding to the vehicle number 1234 is stored in the vehicle detailed information 2 column 1752, the vehicle detailed information 3 column 1753,.

Information stored in the vehicle display list 170 as described above is displayed on the display of the portable terminal 40. However, for example, the information of the file name: 700001-001 corresponds to the display of the photo column 17514. Although stored in a database, memory, etc., when displayed on the display, an image with the corresponding image file name is displayed, so in FIG. 17, the image is displayed as a screen image. In the above description, except for the photo column 17514, for example, kanji and numeric character codes are stored as the storage information for each column of the vehicle display list 170. Alternatively, information such as a uniquely set code may be further added to the character code string.

  Next, for example, the contents stored in the portable terminal device memory 41 of the portable terminal 40 and the contents of the operation of the store employee with respect to the image displayed on the display of the portable terminal 40 are displayed on the vehicle display by the portable terminal device processor 42. How the list 170 is stored will be described. First, even if the store employee inputs the corresponding car number on the terminal search screen 160, nothing is displayed in the name field 17406, telephone field 17407, etc. of the vehicle detailed information field 175 of the vehicle display list 170. Since the customer related to the car number to be registered is not registered, the store employee presses the new customer registration field 17301 with a finger, for example, and performs new customer registration.

Next, as described above, a new registration screen 180 for performing new registration when new customer registration is designated by a store employee will be described with reference to FIG. The new registration screen 180 includes a new registration screen information field 181, a new registration screen search field 182, a vehicle registration input field 183, a customer registration input field 184, a control input field 185,... As a column 182, a vehicle registration selection column 18201, a customer registration selection column 18202,... Column 1831, vehicle inspection expiration date column 18321, insurance expiration date column 18322, previous inspection execution date column 18331, inspection content column 18332,... The column 18402, the postal code column 18411, the address column 18412, etc. are further returned as the control input column 185. 1, reload input field 18502, the process proceeds input field 18503, ..., etc. further comprises. In addition, the new registration screen 180 is, for example, information calculated from related information by the mobile terminal device processor 42 according to a program stored in the mobile terminal device memory 41 of the mobile terminal 40 or the display of the mobile terminal output device 43. In accordance with a new registration screen setting screen (not shown) to be displayed on the mobile terminal device memory 41, for example, information input by a store employee from the screen of the mobile terminal input device 44 of the mobile terminal 40 or from the keyboard is stored in the mobile terminal device memory 41. According to the program, the mobile terminal device processor 42 stores the data on the mobile terminal device memory 41 and displays it on the display of the mobile terminal 40, for example. Alternatively, for example, according to information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 or a new registration screen setting screen (not shown) displayed on the display of the management output device 23, for example Information input by the operator from the keyboard of the management input device 24 of the management system 20 may be stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. The new registration screen setting screen (not shown) has the same format as the new registration screen 180. Further, a new registration screen display screen (not shown) according to the content of the new registration screen 180 is displayed on the management output device 23 of the management system 20 and the store output device 33 of the store system 30 as necessary. And The new registration screen 180 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the new registration screen 180 will be described. First, on December 1, 2016, when a new registration screen 180 is displayed on, for example, a display of the portable terminal 40 for sales activities at a gas station called □ △ Saka service station, the new registration screen information column 181 includes: For example, the information “new registration □ Δ slope SS date: 2016.12.01...” Is stored. Further, in the new registration screen search field 182, information such as “vehicle registration” in the vehicle registration selection field 18201, and “customer registration” in the customer registration selection field 18202, and the like in the vehicle registration input field 183 are displayed. In the car number registration field 18301, for example, “car number:” in advance, the car type / car name field 18302 in advance, for example, “car type / car name:”, and in the car sales field 18311, for example, “car sales:”, in the car inspection field. For example, “Vehicle inspection:” in advance in 18312, for example, “Automatic expiry date:” in advance in vehicle inspection expiry date column 18321, “Insurance expiry date:” in advance in insurance expiry date column 18322, etc. For example, the information “Previous inspection execution date:” and the inspection content column 18332 in advance include, for example, “Inspection content:”,. 4, for example, “Name:” in advance in the name field 18401, for example, “Telephone:” in advance in the telephone number field 18402, for example, “Zip code:” in advance in the postal code field 18411, and in the address field 18412 in advance. For example, information such as “address:”,..., “Return” is input to the return input field 18501 of the control input field 185, “reread” is input to the reread input field 18502, and the input field 18503 is entered. For example, the information “sume”,... Is stored.

Next, for example, information input by a store employee using the new registration screen 180 displayed on the display of the portable terminal 40 will be described. As described above, even if the store employee inputs the corresponding vehicle number, no customer is registered in association with the corresponding vehicle number, so the name field 17406 in the vehicle detailed information field 175 of the vehicle display list 170 When no customer information is displayed in the telephone column 17407 or the like, when a store employee presses the new customer registration column 17301 with a finger, for example, a new registration screen 180 is displayed. The store employee inputs customer information in each column of the customer registration input column 184 of the new registration screen 180. For example, when inputting a customer name, the store employee presses the display portion of the name column 18401 with, for example, a finger. Thus, for example, a sub-screen for character input (not displayed) is displayed and input is performed in accordance with this. Similarly, input is made in each column other than the name.

In order to input the customer information, when the new registration screen 180 is displayed, if there is already stored vehicle registration information, it is displayed in the corresponding fields of the vehicle registration input field 183. When a store employee inputs in a field that is not displayed, the vehicle registration information may be input or corrected by pressing the customer registration selection field 18202 with, for example, a finger. In this case, the input operation may be simplified by, for example, reading a barcode or the like printed for vehicle verification related to the vehicle by the camera function of the mobile terminal 40. Further, the date information stored in the vehicle inspection expiry date column 18321, the insurance expiry date column 18322, the previous inspection execution date column 18331, and the like are also stored in the related vehicle schedule management table 150 and the like. In order to input the above information, for example, a customer may register personal information from the relationship of personal information, but if the customer's name is not permitted to be displayed on the portable terminal 40 or the like at all times For example, from a separate screen (not shown), for example, the customer himself / herself may input and confirm the registered content, and then perform a process of always hiding. When different car numbers are assigned to the same vehicle, they are managed separately by a data table (not shown).

In the above description, as storage information of each column of the new registration screen 180, for example, character codes using kanji and numbers are stored. However, for example, information such as codes set uniquely may be stored, or character codes may be stored. The column may be further added with information such as a uniquely set code.

  As described above, when the input and correction to each column of the new registration screen 180 are completed, for example, by pressing the input column 18501 to return to the control input column 185, the screen display of the vehicle display list 170 is returned, and the new registration screen 180 The entered information is updated and displayed on the screen. At this time, when the input field 17603 in the vehicle display list 170 is pressed, a new registration screen 180 is displayed, and the pressing of each control input field and the transition of the display are the same on any screen. As a result of the operation described above, when the vehicle display list 170 is displayed, for example, when the medical record column 17511 is pressed, management by vehicle that stores information such as items and services purchased in the past regarding the corresponding vehicle The contents of the database 140 and the like are displayed on the portable terminal 40 (not shown), for example.

Furthermore, when the estimate creation field 17302 is pressed on the screen of the vehicle display list 170, an estimate creation screen 190 is displayed. Hereinafter, the estimate creation screen 190 will be described with reference to FIG. The estimate creation screen 190 includes an estimate creation screen information column 191, an estimate creation screen search column 192, an estimate item column 193, an estimate content column 194, a vehicle status column 195, a remarks column 196, a confirmation sign column 197,. .., etc., and the estimate content column 194 includes an estimate content 1 column 1941, an estimate content 2 column 1942, an estimate content 3 column 1943,... As a screen search field 192, a name field 19201, a car number field 19202, a person-in-charge field 19203, a print field 19204,..., Etc., and as an estimate item field 193, an item field 19301, an item / service name field 19302, The unit price column 19303, the quantity column 19304, the total amount column 19305,... , 19431,..., Etc. as detailed information in the item / service name column 19302, and item / service name detailed columns 19412, 19422, 19432,. .., Etc. as the detailed information of the quantity column 19304 and the quantity details columns 19414, 19424, 19434,... As the detailed information of the total amount column 19305 The columns 19415, 19425, 19435,... Are further provided as a control input column 198 with a return input column 19801, a re-reading input column 19802, a proceeding input column 19803,. The estimate creation screen 190 is, for example, information calculated from related information by the management device server 22 in accordance with a program stored in the management device DB 21 or an estimate creation screen setting screen displayed on the display of the management output device 23. (Not shown), for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 by the management device server 22 in accordance with a program stored in the management device DB 21. It shall be. Further, it is assumed that the estimate creation screen setting screen (not shown) has the same format as the estimate creation screen 190. Further, if necessary, an estimate creation screen display screen (not shown) according to the contents of the estimate creation screen 190 is displayed on, for example, the management output device 23 of the management system 20 and the store output device 33 of the store system 30. It shall be. The estimate creation screen 190 may be input on the store system 30 side, stored in a memory, or the like. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the estimate creation screen 190 will be described. First, on December 1, 2016, in the case of an estimate at a petrol station called □ △ Slope Service Station, the estimate creation screen information column 191 includes, for example, “Estimate □ △ Slope SS Date: 2016.12.12. 01... ”Is stored. In the estimate creation screen search field 192, the name field 19201 has, for example, “name:”, the car number field 19202 has, for example, “car number:”, and the person in charge column 19203 has “person in charge:”, for example, a print field. 19204 includes, for example, “print”,..., The estimate item column 193, the item column 19301 includes, for example, “item”, and the item / service name column 19302 includes, for example, “item / service name”, unit price column. For example, “Unit Price” is displayed in 19303, “Quantity” is displayed in the Quantity column 19304, “Total Amount” is displayed in the Total Price column 19305, and “Vehicle Status:” is displayed in the Vehicle Status column 195. In the remarks column 196, for example, “Remarks:”, in the confirmation sign column 197, for example, “confirmation sign:”,... Reread The only input field 19802, for example, "re-read", is, for example, "Jin" to proceed input field 19803,..., The information that is stored, respectively. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

Next, a method for inputting the estimate information of the store employee will be described using the estimate creation screen 190 displayed on the display of the portable terminal 40, for example, using the portable terminal device memory 41 and the portable terminal device processor 42 of the portable terminal 40. . First, in the estimate creation screen 190, the store employee confirms whether the person's name, for example, is correctly displayed in the person-in-charge column 19203, and if it is different, for example, presses the person-in-charge column 19203, A person is selected from a list of store employees (not shown) displayed on a menu (not shown). In addition, the said store employee list shall be produced separately by the store system 30, for example. When the employee confirmation is completed, for example, when the item column 19301 is pressed, and the medical record column 17511 of the vehicle display list 170 is pressed, for example, purchase items and services related to the same vehicle in the past such as the vehicle management database 140 A list of contents (not shown) related to names, etc. shall be displayed. When the store employee in charge selects an item to be estimated from this display content, for example, the item is stored in the item detail column 19411 of the estimate content 1 column 1941. When the item is entered, next, the item and service name are selected in the same manner as the item. The selected item or service name is stored, for example, in the item / service name detail column 19412 of the estimate content 1 column 1941. In addition, when it has already been input in the estimate sheet content 1 column 1941 or the like, information corresponding to the next estimate sheet content column 194 that has already been input is stored. As described above, when the input to the item column 19301 is completed, input to the item / service name column 19302, the unit price column 19303, the quantity column 19304, the total amount column 19305, and the like is performed thereafter. For example, input to the unit price column 19303 may be performed by selecting each piece of information from the item master 100, for example, according to the contents of the item / service name column 19302, for example. Further, it is assumed that the estimate for the service is performed in the same manner as the item, and the information regarding the service may be selected and stored from the service master 110, for example. As described above, when the creation of the estimate is completed, the contents on the display of the portable terminal 40 are shown to the customer for confirmation. Furthermore, when printing the estimate contents, for example, the print 19204 is pressed, and the estimate contents are stored in an estimate contents database (not shown) together with, for example, printing on the printer 3012 of the store system 30.

As described above, when the creation of the estimate is completed, the order creation screen (not shown) is displayed, but basically has the same format as the estimate creation screen 190. It is assumed that the input of the contents regarding the vehicle state in the case of depositing in the vehicle, the input of other remarks, the sign of confirmation by the customer, etc. are made from the vehicle state column 195, the remarks column 196, the confirmation sign column 197, and the like.

In the above description, as storage information of each column of the estimate creation screen 190, for example, character codes using kanji and numbers are stored. The code string may be further added with information such as a uniquely set code.

As described above, when an order is confirmed by inputting, confirming, printing, or the like of an estimate sheet and an order sheet, the store side performs work according to the contents of the order. Also, at the stage where a series of processing is completed, for example, when the return input column is pressed, the screen returns, and when the vehicle display list 170 is displayed, for example, when the photo column 17404 is pressed, a photo of the corresponding vehicle is displayed. In addition to displaying, detailed information about the vehicle is displayed. The vehicle detailed information 200 will be described with reference to FIG. Vehicle detailed information 200 is vehicle detailed information 200, detailed information column 201, vehicle detailed information operation column 202, vehicle information column 203, vehicle information content column 204, interview column 205, desired content column 206, desired change column 207, sale. The information column 208, the control input column 209,... Are provided, and the vehicle detailed information operation column 202 further includes a photography column 20201, a terminal change column 20202, a maintenance status column 20203,. The vehicle detail information content column 204 includes a vehicle number column 20401, a vehicle type / vehicle name column 20402, a color column 20403, a vehicle detail column 20404, a customer information column 20405,. The interview record field 20501, the interview 1 record field 20502, the interview 2 record field 20503,... Car model field 20602, model field 20603, color field 20604,..., As desired change field 207, change field 20701, desired car model field 20702, model field 20703, color field 20704,. As the information column 208, the sales estimate column 20801, the auction information column 20802,..., And the like, and as the control input column 209, the return input column 20901, the reloading input column 20902, the proceeding input column 20903,. Etc. are further provided. The vehicle detailed information 200 is, for example, information calculated from related information by the management device server 22 according to a program stored in the management device DB 21 or a vehicle detailed information setting screen displayed on the display of the management output device 23 (FIG. In accordance with a program stored in the management device DB 21, for example, information input by the operator from the keyboard of the management input device 24 of the management system 20 is stored on the management device DB 21 according to a program stored in the management device DB 21. And The vehicle detailed information setting screen (not shown) has the same format as the vehicle detailed information 200. Furthermore, if necessary, a vehicle detailed information screen (not shown) according to the contents of the vehicle detailed information 200 is displayed on, for example, the management output device 23 of the management system 20 and the store output device 33 of the store system 30. To do. The vehicle detailed information 200 may be input, stored in a memory, or the like on the store system 30 side. The information input and stored on the management system 20 side may be transmitted to the store system 30 side via the network 10, for example, and the information input and stored on the store system 30 side may be transmitted to the management system 20 side. You can send it.

Next, information stored in the vehicle detailed information 200 will be described. First, on December 1, 2016, in the case of vehicle detailed information at a gas station called □ △ Slope Service Station, the detailed information column 201 includes, for example, “Vehicle Details □ △ Slope SS Date: 2016.12.01・ ・ ”Is stored. Further, in the vehicle detailed information operation column 202, for example, the “photographing” field includes “photographing”, the terminal change column 2020 includes “terminal change”, the maintenance status column 20203 includes “maintenance status”,. In the vehicle detailed information content column 204, for example, “vehicle number:” is displayed in the vehicle number column 20401, “vehicle type / vehicle name:” is displayed in the vehicle type / vehicle name column 20402, and “color: For example, “vehicle details:” in the vehicle detail column 20404, “customer information:” in the customer information column 20405, and “interview record:”, interview 1 record column in the interview record column 20501 in the interview column 205, for example. For example, “First time:” in 20502, “Second time:”,..., Etc. in the interview 2 recording field 20503, and further in the desired content field 20601 in the desired change field 206 Content " The desired vehicle type column 20602 includes, for example, “desired vehicle type:”, the model column 20603 includes, for example, “model:”, the color column 20604 includes, for example, “color:”,. For example, “Preferred change” in 20701, “Preferred vehicle type:” in the desired vehicle type field 20702, “Model:” in the model column 20703, “Color:” ”in the color column 20704,. In the sale information column 208, for example, “sale estimate” is returned to the sale estimate column 20801, “auction information”,... For example, “Return” is input in the input field 20901, “Reread” is input in the re-read input field 20902, “Proceed” is input in the input field 20903, etc. Information, and stores each. The stored information is assumed to be displayed on the display of the mobile terminal 40, for example.

Next, according to the vehicle detailed information 200 displayed on the display of the mobile terminal 40, the store employee in charge displays the vehicle detailed information by the mobile terminal device memory 41 and the mobile terminal device processor 42 of the mobile terminal 40, for example. The method described in (1) is shown below. First, in the vehicle detailed information 200, the store employee confirms whether, for example, the name of the vehicle and the customer himself / herself are correctly displayed based on the information displayed in each column of the vehicle detailed information content column 204. If it is correctly displayed, the store employee performs a specific operation as follows. First, if a vehicle photo 20302 and a current vehicle display 20301 “current vehicle” are displayed in the vehicle information column 203, the following processing is performed. If the photograph is not displayed or the photograph is different and the car is on the spot, the photograph field 20201 is pressed, and for example, a picture is obtained by the photograph function provided in the portable terminal 40. It is assumed that the captured video is displayed in the vehicle information column 203. In this situation, information displayed on the mobile terminal 40 is shown to the customer. For example, when the customer intends to replace the vehicle currently owned by the customer, the sales estimate column 20801 is pressed, for example, an estimate screen (FIG. Confirm the result of estimating the sale price etc. of the current vehicle. If the customer has doubts about the contents of the estimate, for example, the maintenance status column 20203 is pressed to display, for example, the inspection and maintenance status stored in the inspection result management information 130, the vehicle schedule management table 150, etc. The price calculation will be used as explanatory material. Further, the repair contents such as scratches may be referred to and explained, or the scratch information may be displayed and explained together with the maintenance status. Further, the vehicle type, model, color, etc. that the user desires to purchase, confirmed by the previous time displayed in the desired change column 206, are confirmed. If there is a change from the previous request, the change content is input from the desired change field 207. Further, when the customer wants to confirm the contents desired before the previous time, for example, the interview record 205 is searched for the record of the interview. If the desired vehicle type or the like is determined by the display of the above information, for example, the auction information column 20802 is pressed to display information (not shown) regarding the purchase price of the desired vehicle in the current auction related to so-called auction. The auction information may be obtained by inquiring, for example, a database related to an auction of used cars in the related system 240 via the network 10, for example. If there is a vehicle that the customer likes in the auction information, for example, the video may be displayed in the vehicle information column 203 together with information about the vehicle.

Furthermore, when an interview with a customer by the vehicle detailed information 200 is performed, for example, in a store, for example, in the store system 30, when the above-described mobile terminal 40 is used, for example, the terminal change column 20202 is pressed. Thus, the terminal switching process is performed.

Thus, the information stored in the vehicle detailed information 200 is displayed on the display of the mobile terminal 40. However, for example, the display of the vehicle information column 203 is stored in the corresponding database, memory, etc. In order to display on the display on the display, an image with the corresponding image file name is displayed. Therefore, in FIG. 20, the image is displayed as a screen image. In the above description, except for the vehicle information column 203, for example, kanji and numeric character codes are stored as the stored information in each column of the vehicle detailed information 200. Alternatively, information such as a uniquely set code may be further added to the character code string.

  In the above description, information regarding sales is exchanged between the store employee and the customer by taking the portable terminal 40 as an example. For example, a store system using a so-called tablet personal computer via the network 10. Since the same effect as that of the portable terminal 40 including the function by telephone can be easily achieved by 301, the portable terminal in the present invention is not limited to the portable terminal, and various terminal devices that can be carried. Shall be included. Furthermore, a terminal device limited to a specific function may be included in order to achieve the object of the present application for the terminal having many functions. In the above description, information is exchanged, for example, by displaying information on a display and pressing this display content.For example, instead of the above pressing, for example, pressing detection of a keyboard, a switch, etc. The display and reading of the barcode including the two dimensions displayed on the display, for example, the display on the head mounted display and the function of detecting the movement of the eyeball, input / output processing, etc. may be performed by voice.

  In the present application, a plurality of stores can be managed in the store master 90 shown in FIG. 9, and as a result, a store master related to at least one store is configured. Accordingly, a plurality of information groups based on the master and database shown in FIGS. 7, 8, and 12 can be created and managed for each store. However, regarding the stores included in the store master 90, it is possible not only to manage information groups individually but also to manage combinations of arbitrary stores, for example. For example, it is possible to collectively manage stores having the same management base even if they are individual, but it is also possible to collectively manage information on all stores managed according to the present application. Note that information regarding the combination of stores is separately managed by a data table (not shown) or the like. However, when the managed information group is displayed, printed, or viewed, the extent to which the information is disclosed may be limited according to the authority related to each operator. Further, for example, the vehicle master shown in FIG. 7 is managed and created for each store, but the same vehicle may be registered in the vehicle masters of a plurality of stores. According to the description of the above embodiment, for example, the terminal search screen 160 shown in FIG. 16 is created and managed for each store. For example, it is assumed that employees at a specific store cannot search for vehicles registered in other stores. It is carried out. However, for example, in the company or business entity that operates the sales activity management system according to the present application shown in the management system 20, since the vehicle master is managed by a plurality of stores, for example, the same vehicle is registered in a plurality of stores. It is also possible to recognize this. Further, for example, in a specific storefront shown in the store system 30, for example, it is possible to search and browse, for example, a vehicle registered as a vehicle of another store by the mobile terminal 40. Furthermore, by utilizing the vehicle schedule management table 150 and managing each piece of information regarding a plurality of stores with one vehicle schedule management table, it is possible to manage the business performance contents and the like regarding the plurality of stores. In addition, by introducing the sales activity management system according to the present application to each store, it is possible not only to manage the business performance of each store, but also to comprehensively analyze the introduced store, for example. To do. Note that each information group shown in the above description in the master, database, management table, screen, list, etc. does not necessarily have the configuration shown in the figure of the present application. These information groups may be configured, or a plurality of information groups shown in a plurality of figures or a part of the information groups may be combined into one.

The present invention not only provides detailed information on the vehicles that are the subject of vehicle maintenance and the situation of customers who use the vehicles, but also visualizes matters that are expected to occur in the future, and enables It is possible to provide information and is applicable to the vehicle-related distribution industry, such as vehicle maintenance other than gas stations and vehicle-related product sales.

DESCRIPTION OF SYMBOLS 10 ... Network 20 ... Management system 240 ... Related system 30 ... Store system 40 ... Portable terminal 70 ... Vehicle master 80 ... Customer master 90 ... Store master 100 ... Item master 110-Service master 120-Store management database 130-Inspection result management information 140-Vehicle-specific management database 150-Vehicle-specific schedule management table 160-Terminal search screen 170-Vehicle display list 180- New registration screen 190 ・ ・ Quotation creation screen 200 ・ ・ Vehicle detailed information

Claims (13)

A sales activity management system for managing the situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, a portable terminal comprising a terminal input device, and the sales activity management system comprising:
Means for inputting first information relating to a vehicle number of a vehicle related to at least one store in the sales activity management system;
Means for storing the input first information;
Means for inputting second information which is information necessary for performing a vehicle-related desired service related to the at least one store;
Means for storing the second information;
Means for inputting third information on maintenance and / or service contents provided in the past in the store;
Means for storing the third information;
Means for inputting fourth information related to maintenance and / or service contents that are expected to occur in the future;
Means for storing the fourth information;
Means for transmitting at least one of the first to fourth information to the portable terminal; and a sales activity management system using a portable terminal. The sales activity management system using a portable terminal according to claim 1, further comprising means for displaying at least one of the first to fourth information. Means for inputting fifth information relating to vehicle buying and selling desired by the customer in the sales activity management system;
Means for storing the inputted fifth information;
Means for inputting sixth information relating to vehicle auctions;
Means for storing the sixth information;
The sales activity management system using a portable terminal according to claim 1 or 2, further comprising means for transmitting at least one of the fifth or sixth information to the portable terminal. . The sales activity management system using a portable terminal according to claim 3, further comprising means for displaying at least one of the fifth and sixth information. A method for controlling a sales activity management system for managing a situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, a portable terminal comprising a terminal input device, and the control method comprises:
In the sales activity management system, first information related to a vehicle number of a vehicle related to at least one store is input from the management input device or the store input device,
The input first information is stored in the store database or the management device database,
Second information, which is information necessary for performing a vehicle-related desired service related to the at least one store, is input from the management input device or the store input device,
The second information is stored in the store database or the management device database;
Third information related to maintenance and / or service contents provided in the past in the store is input from the management input device or the store input device,
The third information is stored in the store database or the management device database;
Fourth information related to maintenance and / or service contents predicted to occur in the future is input from the management input device or the store input device,
The fourth information is stored in the store database or the management device database;
A method for controlling a sales activity management system using a portable terminal, characterized in that at least one of the first to fourth information is transmitted to the portable terminal. 6. The method of controlling a sales activity management system using a portable terminal according to claim 5, further comprising: displaying at least one of the first to fourth information on the terminal output device. . In the sales activity management system, the fifth information related to the vehicle buying and selling desired by the customer is input from the management input device or the store input device,
The inputted fifth information is stored in the store database or the management device database,
Sixth information related to vehicle auction is input from the management input device or the store input device,
The inputted sixth information is stored in the store database or the management device database,
The sales activity management by the portable terminal according to claim 5, further comprising transmitting at least one of the fifth and sixth information to the portable terminal. How to control the system. The method for controlling a sales activity management system using a portable terminal according to claim 7, further comprising: displaying at least one of the fifth and sixth information on the terminal output device. . A program for operating a computer as a sales activity management system for managing a situation in a store that sells vehicle-related products and / or services,
The sales activity management system includes:
A management system comprising a management device server, a management device database, a management output device, and a management input device;
A store system comprising a store processor, store database, store output device, store input device,
A terminal device processor, a terminal device memory, a terminal output device, and a portable terminal provided with a terminal input device, wherein the program includes a first computer relating to a vehicle number of a vehicle related to at least one store in the sales activity management system. Means for entering the information,
Means for storing the input first information;
Means for inputting second information which is information necessary for performing a vehicle-related desired service related to the at least one store;
Means for storing the second information;
Means for inputting third information on maintenance and / or service contents provided in the past in the store;
Means for storing the third information;
Means for inputting fourth information related to maintenance and / or service contents that are expected to occur in the future;
Means for storing the fourth information;
A program for a sales activity management system using a portable terminal, wherein the program functions as means for transmitting at least one of the first to fourth information to the portable terminal. 10. The program for a sales activity management system using a portable terminal according to claim 9, further causing a computer to function as means for displaying at least one of the first to fourth information. Means for inputting fifth information relating to vehicle buying and selling desired by the customer in the sales activity management system;
Means for storing the inputted fifth information;
Means for inputting sixth information relating to vehicle auctions;
Means for storing the sixth information;
The sales activity by a portable terminal according to claim 9 or 10, further comprising a computer that functions as means for transmitting at least one of the fifth or sixth information to the portable terminal. Management system program. 12. The program for a sales activity management system using a portable terminal according to claim 11, further causing a computer to function as means for displaying at least one of the fifth and sixth information. A recording medium on which a program for a sales activity management system using a portable terminal according to claim 9 is mounted.