JP2004013254A - Order management system - Google Patents

Abstract

[PROBLEMS] To provide an order management system capable of realizing accurate store entry processing and improving the quality of service in a self-order where a customer places an order by using a customer order terminal and a clerk order terminal properly. provide.
A customer order terminal for transmitting order information to an order management control device and a clerk order terminal are provided in coexistence. The reception of order information from the customer order terminal 2 in the management control device 7 is permitted. Thereby, the store entry process is performed by the clerk using the clerk order terminal 3 or the like, and the customer can use the customer order terminal 2 after the end of the store entry process without performing the store entry process. Therefore, by properly using the customer order terminal 2 and the clerk order terminal 3, it becomes possible to realize an accurate store entry process and an improvement in the quality of service in a self-order where the customer places his or her own order.
[Selection diagram] Fig. 1

Description

[0001]
TECHNICAL FIELD OF THE INVENTION
The present invention relates to an order management system used in a restaurant such as a restaurant.
[0002]
[Prior art]
2. Description of the Related Art In recent years, an order entry system, which is an order management system used to accurately and quickly transmit a customer's order to a cook at a restaurant or the like, has been developed using a large number of handy terminals individually carried by a clerk of a customer clerk. A predetermined number of kitchen printers installed in the kitchen, a POS (Point of Sales) terminal as an accounting device installed in a checkout counter, and a control station as an order management control device for controlling the entire system Are communicablely provided. More specifically, the handy terminal is configured to operate and input at least various information such as customer information and order information using a keyboard, and the kitchen printer converts order data generated according to the various information in a predetermined format. It is designed to print on continuous paper.
[0003]
In such an order entry system, when a clerk inputs order information and comments of an order requested by a customer using a keyboard of a handy terminal, order data generated according to various information input from the handy terminal is transmitted to a control station. Wirelessly transmitted to. The order data is also transmitted to the kitchen printer. Since the kitchen printer issues a cooking instruction slip in accordance with the transmitted order data, the cook can quickly and reliably cook the ordered food by following the printed content of the cooking instruction slip.
[0004]
By the way, in the deflationary era such as today, restaurants are increasingly required to operate more efficiently, and reduction of labor costs and the like is an urgent issue.
[0005]
Therefore, in recent years, a self-order terminal (customer order terminal) that is provided at each table and that allows a customer to make an order by himself has been developed in order to reduce the burden on the clerk. According to such a self-order terminal, order data generated according to various information input from the self-order terminal is wirelessly transmitted to the control station. Then, the control station receiving the order data transmits the order data to the kitchen printer and the POS terminal by wire. Since the kitchen printer issues a cooking instruction slip in accordance with the transmitted order data, the cook can quickly and reliably cook the ordered food by following the printed content of the cooking instruction slip. According to such a self-order terminal, since the customer himself places the order, the clerk does not need to go to the customer to listen to the order, so that the clerk's work efficiency can be improved.
[0006]
[Problems to be solved by the invention]
However, the conventional self-order terminal has various problems as described below. Firstly, there is a problem that the entry process such as the input of the number of people also needs to be performed by the self-order terminal, and the entry process itself is very troublesome for an unfamiliar customer, and there is a problem that many errors occur. In a restaurant that does not have a self-order terminal, such a problem does not occur because the clerk uses a handy terminal to perform the entry processing such as inputting the number of people. Secondly, in the case of using only the self-order terminal, there is a problem that the quality of service is deteriorated because the number of contact points between the customer and the clerk decreases.
[0007]
The present invention provides an order management system capable of realizing accurate entrance processing and improving the quality of service in a self-order where a customer places an order by using a customer order terminal and a clerk order terminal properly. The purpose is to provide.
[0008]
[Means for Solving the Problems]
The present invention allows the input of order information in which customer information including a table number where a customer is located is associated with information on a menu item ordered by the customer, and transmits a clerk order that transmits the input order information. A terminal, a customer order terminal that accepts input of information relating to a menu item ordered by a customer, and transmits order information in which information relating to the entered menu item is associated with a terminal number of the terminal, An order management control device that receives the order information transmitted from the clerk's order terminal and the order information transmitted from the customer's order terminal, and inputs various types of information to be used for an entrance process relating to customer entry. Entry information input means for permitting, entry processing means for performing entry processing based on various information input by the entry information input means, and after the entry processing by the entry processing means, order Having, an order information receiving permission means for permitting reception of the order information from the customer for ordering terminal in management controller.
[0009]
Therefore, a customer order terminal for transmitting order information to the order management control device and a clerk order terminal are provided coexistently. Reception of order information from the order terminal is permitted. Thereby, the store entry process is performed by the clerk using the clerk order terminal or the like, and the customer can use the customer order terminal after the end of the store entry process without performing the store entry process. By properly using the customer order terminal and the clerk order terminal, it becomes possible to realize an accurate store entry process and an improvement in the quality of service in a self-order in which the customer himself places an order.
[0010]
BEST MODE FOR CARRYING OUT THE INVENTION
An embodiment of the present invention will be described with reference to FIGS.
[0011]
The present embodiment is applied to, for example, an order entry system which is an order management system used in a restaurant such as a restaurant, and the entire system is configured as shown in FIG. The order entry system 1 includes a plurality of handy terminals 3 which are clerk order terminals individually carried by a clerk, a wireless communication unit 4 installed on a ceiling or the like to enable wireless communication with the handy terminal 3, and A kitchen printer 5 for printing and issuing a cooking instruction slip (not shown) for instructing a menu item to a kitchen cooker, and a POS (Point of Sales) as an accounting device installed at a checkout counter. A terminal 6 and a control station 7 which is an order management control device for controlling the entire system are provided. The wireless communication unit 4, the kitchen printer 5, and the POS terminal 6 are connected to the control station 7 by a communication line 8. It is configured. The number of wireless communication units 4 and the number of kitchen printers 5 are arbitrary.
[0012]
In addition, the order entry system 1 includes a desk-side order terminal 2 which is one of the features of the present embodiment, which is a customer order terminal. As will be described in detail later, the table order terminal 2 is provided at each table so that the customer can place an order by himself. The desktop order terminal 2 is capable of wireless communication with the wireless communication unit 4, similarly to the handy terminal 3.
[0013]
Next, the tabletop order terminal 2 will be described in detail. Here, FIG. 2 is a perspective view schematically showing the tabletop order terminal 2, and FIG. 3 is a side view thereof. The casing 10 of the tabletop order terminal 2 has a substantially fan-shaped vertical cross section, and the bottom surface 10a and the back surface 10b placed on the table form a substantially right angle. On the upper part of the housing 10, a menu item M, which is a list of menu items displayed in a visually identifiable form and is formed in a sheet of paper or plastic, is inserted and held detachably. A groove-shaped slit S, which is a menu table holding portion for performing the operation, is formed. Further, on the front surface 10c of the housing 10, various operation keys 11 and an LCD (Liquid Crystal Display: liquid crystal display) 12 for displaying the contents of the order and the amount of money are provided.
[0014]
Here, various operation keys 11 arranged on the front surface 10c of the housing 10 will be described with reference to FIG. As the operation keys 11, a ten key 11a for inputting numbers from "0" to "9", a clear key 11b for clearing the numbers input by the ten keys 11a, and a part number registration by inputting numbers from the ten keys 11a A "number order" key 11c for declaring an order, a "call clerk" key 11d for calling a clerk, a "fee confirmation" key 11e for confirming the current charge, and confirming the menu item ordered at the present time. An "order confirmation" key 11f for performing the operation, and five types of direct keys 11g, which are preset keys in which information relating to the order of frequently-appearing menu items and recommended menu items are preset in advance, are provided.
[0015]
Note that five direct keys 11g of the tabletop order terminal 2 of the present embodiment are provided and correspond to five types of menu items printed on the menu table M inserted into the slit S. The number of direct keys 11g is not limited to this. The direct key 11g is disposed near the slit S into which the menu table M is inserted. More specifically, when the menu table M is held in the slit S, the direct key 11g is located close to the menu item displayed in the menu table M. This is to clarify the correspondence between the five types of menu items printed on the menu table M inserted into the slit S and the five direct keys 11g. By clarifying the correspondence between the five types of menu items printed on the menu table M inserted into the slit S and the five direct keys 11g, the recommended menu items can be changed to the menu table M. When printing is performed in a short time, a great sales promotion effect can be expected. In addition, when frequently-appearing menu items are printed on the menu table M, it is possible to reliably prevent the occurrence of an order mistake, and it is possible to dramatically improve the work efficiency of the clerk.
[0016]
Further, the menu table M held in the tabletop order terminal 2 is a printed matter formed in a sheet shape from paper or plastic, and thus can be easily changed. Then, the information on the order preset in the five types of direct keys 11g may be changed according to the changed menu table M.
[0017]
That is, while referring to the menu items displayed in a visually identifiable manner on the menu table M held in the slit S, the information on the order of the menu items displayed on the menu table M is associated in advance. The user operates five types of direct keys 11g. As a result, for example, if frequently-appearing menu items or recommended menu items are displayed in the menu table M, five types of direct keys 11g are operated to provide information on frequently-appearing menu items and recommended menu item orders. It is possible to transmit to the control station 7 with only a simple operation, and it is possible to avoid an order mistake when the customer places an order by himself by simply operating the five types of direct keys 11g. In addition, a sales promotion effect can be expected by associating, in advance, information relating to orders such as frequently appearing menu items and recommended menu items with the five types of direct keys 11g.
[0018]
The electrical connection of each unit built in the desk order terminal 2 will be described with reference to FIG. As shown in FIG. 5, the desktop order terminal 2 is provided with a Microcomputer (hereinafter, referred to as a microcomputer) 15, and the microcomputer 15 drives and controls each unit. The microcomputer 15 includes, via a bus line 17, a ROM (Read Only Memory) 18 that previously stores fixed data such as a control program for operating the microcomputer 15 in a CPU (Central Processing Unit) 16 that centrally controls each unit. A random access memory (RAM) 19, which functions as a work area for storing various data in a rewritable manner, is connected and configured. The ROM 18 also stores a product master file (not shown) that stores and holds menu item names of various menu items and prices of the menu items.
[0019]
Various keys 11 are connected to such a microcomputer 15 via a key input circuit 20, and an LCD 12 is connected via a display control unit 21. In addition, the tabletop order terminal 2 includes a wireless communication device 22 for performing wireless communication with the wireless communication unit 4, and is connected to the microcomputer 15 via the bus line 17. Thereby, the desktop order terminal 2 can transmit and receive data to and from the control station 7.
[0020]
Next, a function of causing the microcomputer 15 to execute the control program stored in the ROM 18 incorporated in the desk-side order terminal 2 will be described. Here, FIG. 6 is a flowchart schematically showing the flow of the key input process. As shown in FIG. 6, when any of the operation keys 11 of the tabletop order terminal 2 is operated and a key input is made (Y in step S1), in steps S2 to S7, the ten key 11a, the clear key 11b, It is determined which of the "number order" key 11c, the "call clerk" key 11d, the "charge confirmation" key 11e, the "order confirmation" key 11f, and the direct key 11g has been operated.
[0021]
When there is a key input from the numeric keypad 11a (Y in step S2), numeric key input processing is executed (step S8). The ten-key input process stores any number from “0” to “9” according to the operated key in the RAM 19 and displays the input number a at a predetermined position on the LCD 12 as shown in FIG. I do.
[0022]
When there is a key input from the "number order" key 11c (Y in step S3), it is determined whether or not an order confirmation screen described later is already displayed on the LCD 12 (step S9). If the order confirmation screen has not been displayed on the LCD 12 yet (N in step S9), the order confirmation screen is displayed on the LCD 12 (step S10). Here, FIG. 8 is an example of the order confirmation screen displayed on the LCD 12. When the "number order" key 11c is operated after inputting the product number from the numeric keypad 11a, as shown in FIG. 8, the menu item name b of the menu item corresponding to the product number and the price c of the menu item are extracted from the product master file. Is displayed at a predetermined position. Further, on the order confirmation screen, as shown in FIG. 8, a guidance G for inputting the quantity (for example, "please press the quantity + [number order] button") is also displayed at a predetermined position.
[0023]
On the other hand, if the order confirmation screen is already displayed on the LCD 12 (Y in step S9), the "number order" key 11c has been operated after inputting the quantity from the numeric keypad 11a in accordance with the guidance G. After executing order transmission processing for generating order data based on the quantity and transmitting the generated order data to the control station 7 (step S11), the order confirmation screen displayed on the LCD 12 is cleared (step S12).
[0024]
When there is a key input from the "call clerk" key 11d (Y in step S4), a clerk call process is executed (step S13). In the clerk calling process, for example, a predetermined signal is transmitted to the control station 7 to display a table number provided with the desk-side ordering terminal 2 on a display (not shown) connected to the control station 7 or to perform control. This is a process of notifying the clerk that the customer is being called by sounding a buzzer (not shown) connected to the station 7 or the like.
[0025]
If there is a key input from the "rate check" key 11e (Y in step S5), the current rate data (charged amount and amount per person) is obtained from the control station 7, as shown in FIG. The charge data (charged amount and amount per person) d is displayed at a predetermined position on the LCD 12 (step S14). The charge data (charged amount and amount per person) at the present time is generated in the control station 7 based on various data stored in a customer order information file F (see FIG. 13) of the control station 7 described later. . The charge data (charged amount and amount per person) d is displayed for about 10 seconds and then cleared (step S15).
[0026]
When there is a key input from the "order confirmation" key 11f (Y in step S6), the order menu data, which is the menu item ordered at the present time, is obtained from the control station 7, and as shown in FIG. The order menu data (menu item name and quantity) e is displayed at a predetermined position (step S16). Note that order menu data, which is a menu item ordered at the present time, is generated in the control station 7 based on various data stored in a customer order information file F (see FIG. 13) of the control station 7 described later. The order menu data (menu item name and quantity) e is displayed for about 10 seconds and then cleared (step S17). In this embodiment, when there are four or more types of order menu items, order menu data (menu item name and quantity) e can be scroll-displayed by continuous operation of the “order confirmation” key 11f. .
[0027]
When there is a key input from the direct key 11g (Y in step S7), an order transmission process is executed (step S18). In the order transmission process, the menu item name f and the price g of the menu item, which are information relating to the order of the menu item preset in a predetermined key of the operated direct key 11g, are extracted from the product master file, and extracted. At the same time, the item number and the quantity of the menu item preset in a predetermined key of the operated direct key 11g (in the case of an order by the direct key 11g, the quantity is set to “1”) (see FIG. 11). The order data is generated on the basis of the designated order and transmitted to the control station 7. Further, in this case, as shown in FIG. 11, a comment C indicating that the order has been received (for example, “The order has been received. Thank you”) is also displayed at a predetermined position. Then, the menu item name f, the price g, and the comment C are cleared after being displayed for about 10 seconds (step S19).
[0028]
If it is not a key input from the direct key 11g (N in step S7), since it is a key input from the clear key 11b, the number stored in the RAM 19 is cleared and the LCD 12 as shown in FIG. A clearing process for clearing the numeral a displayed at the predetermined position is executed (step S20).
[0029]
Subsequently, the structures of the handy terminal 3 and the control station 7 that constitute the order entry system 1 will be briefly described. The structure and function of the wireless communication unit 4, the kitchen printer 5, and the POS terminal 6 constituting the order entry system 1 are not different from those of the related art, and the description thereof will be omitted.
[0030]
First, the handy terminal 3 will be described. Here, FIG. 12 is a block diagram showing the electrical connection of each part built in the handy terminal 3. As shown in FIGS. 1 and 12, the handy terminal 3 is provided with a keyboard 51 provided with various operation keys, and a display unit 50 which is an LCD for displaying the details of the order and the amount of money. Although not specifically shown, the operation keys provided on the keyboard 51 include a numeric keypad for inputting numbers from “0” to “9”, and a menu in which menu items are preset in order to specify a desired menu item. Keys are included.
[0031]
As shown in FIG. 12, the handy terminal 3 is provided with a Microcomputer (hereinafter, referred to as a microcomputer) 52, and the microcomputer 52 drives and controls each unit. The microcomputer 52 functions as a ROM 55 for previously storing fixed data such as a control program for operating the CPU 53 via a bus line 54 to a CPU 53 for centrally controlling each unit and a work area for storing various data in a rewritable manner. The RAM 56 is connected to and configured. The keyboard 51 is connected to such a microcomputer 52 via a keyboard input circuit 57, and the display unit 50 is connected via a display control unit 58. The handy terminal 3 is provided with a wireless communication device 59 for performing wireless communication with the wireless communication unit 4, and is connected to the microcomputer 52 via the bus line 54.
[0032]
Next, the control station 7 will be described. Here, FIG. 13 is a block diagram showing the electrical connection of each unit built in the control station 7. As shown in FIGS. 1 and 13, the control station 7 is provided with a keyboard 40 provided with various operation keys and a display unit 41 which is an LCD. Although not particularly shown, the operation keys arranged on the keyboard 40 include numeric keys for inputting numbers from “0” to “9”.
[0033]
As shown in FIG. 13, the control station 7 is provided with a Microcomputer (hereinafter referred to as a microcomputer) 42, and the microcomputer 42 drives and controls each unit. The microcomputer 42 functions as a ROM 45 for previously storing fixed data such as a control program for operating the CPU 43 and a work area for rewritably storing various data via a bus line 44 to a CPU 43 for centrally controlling each unit. The RAM 46 is configured to be connected. The keyboard 40 is connected to such a microcomputer 42 via a keyboard input circuit 47, and the display unit 41 is connected via a display control unit 48. The control station 7 includes a line communication device 49 for communicating with each device via the communication line 8, and is connected to the microcomputer 42 via the bus line 44.
[0034]
In the RAM 46 of the control station 7, a customer order information file F for storing order data (order information) is provided. As shown in FIG. 14, the customer order information file F stores, for each slip number h, the number i, the table number j, the order menu item k, the order quantity 1, the order time m, the person in charge n, and the like. . The contents stored in the customer order information file F are held until the accounting process for the slip with the corresponding slip number is completed by the POS terminal 6.
[0035]
In addition, a terminal designation table T is provided in the RAM 46 of the control station 7. As shown in FIG. 15, in this terminal designation table T, a table number p previously assigned to each table provided with the desk order terminals 2 is associated with a terminal number o assigned to each desk order terminal 2 in advance. Things. Although details will be described later, in the present embodiment, only the table-top order terminal 2 having the terminal number associated with the table number in the terminal designation table T can be used.
[0036]
Next, the operation of the order entry system 1 will be described with reference to FIG.
[0037]
When a customer enters a restaurant using such an order entry system 1, a clerk of the customer clerk performs an entry process by operating keys on the keyboard 51 of the handy terminal 3. In the store entry process, first, a table clerk provided to the table that guides the customer and a table order provided in the table are operated by the clerk of the customer clerk operating the numeric keypad of the keyboard 51 of the handy terminal 3. The terminal number previously assigned to the terminal 2 (when the customer uses a plurality of tables for a large number of persons, the predetermined desk order terminal 2) is associated with the terminal designation table T as terminal designation information. Entered for. Here, a part of the store entry information input means is realized.
[0038]
In addition, as entry processing, customer information such as the number of customers and table numbers and information of the person in charge are input by the key operation of the ten keys of the keyboard 51 of the handy terminal 3 by the clerk of the customer clerk. Here, a part of the store entry information input means is realized.
[0039]
The customer information and the terminal designation information (table number, terminal number), which are various types of information relating to the customer entering the store, which are input as the store entry process, are transmitted to the control station 7 via the wireless communication unit 4. Then, in the control station 7, the terminal designation information (table number, terminal number) is stored in the terminal designation table T (number storage means), and the customer information is stored in the customer order information file F as part of the order data (order information). To be stored. Here, store entrance processing means is realized.
[0040]
Note that the store entry process is not limited to the input from the handy terminal 3, but may be performed by input from the kitchen printer 5, the POS terminal 6, the control station 7, and the like.
[0041]
When the customer clerk finishes the store entry process, the customer guided to the predetermined table by the customer clerk uses the table order terminal 2 provided on the table, The user places an order by operating the operation key 11. Here, information (menu item name, price and quantity of the menu item) relating to the menu item input by the key operation of the operation key 11 of the table order terminal 2 is associated with the terminal number of the table order terminal 2. The order data (order information).
[0042]
On the other hand, as for the order of a customer unfamiliar with the operation of the tabletop order terminal 2, the customer clerk verifies the order given by the customer verbally while looking at the handed out menu table on the keyboard of the handy terminal 3. The input is made by operating the menu key or numeric keypad 51.
[0043]
If the customer wants to cancel the order by using the tabletop order terminal 2, the customer clerk cancels the order by operating the keys on the keyboard 51 of the handy terminal 3, as before.
[0044]
The order content thus input is transmitted to the control station 7 via the wireless communication unit 4. Then, the control station 7 stores the contents of the order in the customer order information file F as a part of the order data (order information) in association with the customer information. Further, the customer information and the order content are transmitted to the kitchen printer 5. In the kitchen printer 5, a cooking instruction slip is issued according to the transmitted order contents. With the cooking instruction slip issued by such a kitchen printer 5, the ordered food is notified to the cook in the kitchen.
[0045]
By the way, when there is an order from the desk order terminal 2, the control station 7 searches the terminal designation table T according to the terminal number of the desk order terminal 2 included in the order data (order information), and Only when the table number is associated with the terminal number, the order from the desk order terminal 2 is accepted. Here, an order information reception permitting unit is realized. That is, for example, in the case where each table is provided with one desk ordering terminal 2, when a set of customers is guided to three tables, two desk ordering terminals 2 are invalidated and one desk ordering terminal is disabled. It is possible to make only the terminal 2 valid.
[0046]
When the cooking for all the orders is completed and the meal is completed, the customer receives the accounting processing at the POS terminal 6. In this case, the customer brings the check sheet with the table number or the like to the checkout counter. When the cashier of the checkout counter is presented with the accounting bill, the cashier operates the POS terminal 6 to inquire the control station 7 to acquire accounting data. Then, the cashier of the checkout counter operates the POS terminal 6 according to the acquired accounting data to execute the accounting process. When the accounting process is completed, the order data (order information) stored in the customer order information file F of the control station 7 and the contents of the terminal designation table T are cleared.
[0047]
In the order entry system 1 of the present embodiment, a bill for accounting processing is not issued, and an accounting tag with a table number or the like is presented to the cashier of the checkout counter. As described above, by operating the "charge confirmation" key 11e of the desk order terminal 2, the charge data (invoice amount and amount per person) at the present time can be viewed, and the "order confirmation" of the desk order terminal 2 can be viewed. By operating the "" key 11f, the menu item ordered at the present time can be viewed.
[0048]
Here, a desktop order terminal 2 as a customer order terminal for transmitting order information to a control station 7 as an order management control device and a handy terminal 3 as a clerk order terminal are provided coexistently. After the entry processing relating to the entry, the reception of the order information from the desktop order terminal 2 as the customer order terminal in the control station 7 as the order management control device is permitted. Accordingly, the store entry process is performed by the clerk using the handy terminal 3 or the like, which is an order terminal for the clerk, and the customer waits for the end of the store process without performing the store entry process, and waits for the end of the store entry process, and the desktop order terminal, which is the order terminal for the customer. 2 can be used. Therefore, by properly using the desktop order terminal 2 which is a customer order terminal and the handy terminal 3 which is a clerk order terminal, a proper store entry process and the customer himself can place an order. It is possible to improve the quality of service in self-ordering.
[0049]
【The invention's effect】
According to the present invention, by properly using the customer order terminal and the clerk order terminal, it is possible to realize an accurate entrance process and an improvement in the quality of service in a self-order in which the customer places an order by himself.
[Brief description of the drawings]
FIG. 1 is a system configuration diagram showing an entire system of an order entry system according to an embodiment of the present invention.
FIG. 2 is a perspective view schematically showing a tabletop order terminal.
FIG. 3 is a side view thereof.
FIG. 4 is a front view showing various operation keys.
FIG. 5 is a block diagram showing an electrical connection of each unit built in the tabletop order terminal.
FIG. 6 is a flowchart schematically showing a flow of a key input process.
FIG. 7 is an explanatory diagram showing an example of a screen when a key input is made from a numeric keypad.
FIG. 8 is an explanatory diagram showing an example of a screen when a key input is made from a “number order” key.
FIG. 9 is an explanatory diagram illustrating an example of a screen when a key input is made from a “fee confirmation” key.
FIG. 10 is an explanatory diagram showing an example of a screen when a key is input from an “order confirmation” key.
FIG. 11 is an explanatory diagram illustrating an example of a screen when a key is input from a direct key.
FIG. 12 is a block diagram showing an electrical connection of each unit built in the handy terminal.
FIG. 13 is a block diagram showing an electrical connection of each unit built in the control station.
FIG. 14 is an explanatory diagram showing a data structure of a customer order information file.
FIG. 15 is an explanatory diagram showing a data configuration of a terminal designation table.
FIG. 16 is an explanatory diagram showing a flow of operation of the order entry system.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 1 ... Order management system, 2 ... Order terminal for customers, 3 ... Order terminal for salesclerks, 7 ... Order management control device

Claims (2)

A clerk order terminal that accepts input of order information in which customer information including a table number at which the customer is located and information on a menu item ordered by the customer are allowed, and transmits the input order information;
A customer order terminal that accepts input of information related to the menu item ordered by the customer and transmits order information in which the information related to the input menu item is associated with the terminal number of the terminal;
An order management control device that receives the order information transmitted from the clerk order terminal and the order information transmitted from the customer order terminal,
With
Store entry information input means for permitting input of various types of information to be provided for the store entry process relating to customer entry,
Store entrance processing means for performing a store entrance process based on various information input by the store entrance information input means,
Order information reception permitting means for permitting reception of order information from the customer order terminal in the order management control device after completion of the store entrance processing by the store entrance processing means;
An order management system comprising: The order information reception permitting means has number storage means for storing the terminal number of the customer order terminal and the table number at which the customer is located in association with the store processing by the store processing means, Only when the table number is stored in association with the terminal number of the terminal included in the order information from the customer order terminal to the order management control device by the number storage means, the customer order terminal 2. The order management system according to claim 1, wherein order information is received from the order management system.

Images