JP2002259571A - Service center of health information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain easy getting of a periodical health examination and provide information for disease prevention and prognostic control. SOLUTION: In a service center of health information, an advice/reception means 13 for home examination delivers periodically guidance information on the periodical examination available at home and also delivers general guidance information on healthy foods from a goods recommendation means 18. When a customer 2 requests a home examination, a delivery instruction means 14 instructs to an examination institution 4 to deliver a home examination kit to the customer 2. The customer 2 performs the examination by using the kit to return samples taken at home to the institution 4 as raw data of the examination. The institution 4 analyzes and evaluates the raw data to communicate the result to a reception/judgment means 15 for evaluated data as evaluated data of the examination. If evaluations to be examined precisely are included, an evaluation informing means 16 delivers introducing information on a hospital 3 and the institution 4 provided with appropriate medical subjects to the customer 2, an appointment broker means 17 then makes the appointment.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a health information service center, and more particularly, to a health information service center capable of providing health information to customers.

[0002]

2. Description of the Related Art Although interest in health is increasing today, the mortality rate due to lifestyle-related diseases such as malignant tumors, high blood pressure, diabetes, arteriosclerosis, and degenerative changes in bones is still high. These illnesses are regularly checked (for example, once or twice a year) for their health status, and at the same time, the morbidity and mortality are reduced by improving one of the causes of the disease, such as lifestyle. be able to. However,
It is extremely difficult for many people to manage themselves so that they are regularly inspected, and they often go to a hospital after some symptoms appear. In such a case, it may be too late. One of the reasons for not going to have regular examinations is that examinations at hospitals require several visits (test appointment, test execution, result report), and you have to wait several hours each time. be able to.

[0003] Further, even if a patient goes to a hospital and undergoes an examination, if the examination is first taken at that hospital, the examinations and treatments taken at other hospitals are not referred to, but each examination is performed. In some cases, diagnosis is made based only on the results.
Inspections performed only once are dangerous because they may overlook signs of abnormalities or may overlook abnormalities. Furthermore, in order to prevent the onset or recurrence of adult illness, etc., it is necessary to recognize their own constitution and manage their dietary habits for prevention and prognosis. It is extremely difficult. This is true not only for lifestyle-related diseases but also for many other diseases.

[0004] The present invention has been made in view of such problems, and an object of the present invention is to make it easier to receive regular health checkups and to provide information for disease prevention and prognosis management. To provide a health information service system.

[0005]

In order to achieve the above-mentioned object, a service center for providing health information with the assistance of a computer according to the present invention performs a home check on health for a customer. Home inspection advice / acceptance means for inquiring about whether or not a home inspection is to be applied from a customer, and an inspection organization for delivering a home inspection kit to the customer when an application for a home inspection is received. To receive the evaluation data of the sample collected at home by the customer using the home inspection kit from the laboratory, and determine whether the items that require further inspection at the hospital or laboratory are included. If it is determined that an item requiring an inspection at a hospital or laboratory is included, It is characterized in that it consists of an evaluation notification means for notifying the information to recommend hospitals and laboratories.

The above-mentioned health information service according to the present invention
It is preferable that the center further includes a reservation mediation means for mediating and setting a reservation for medical treatment and examination between the customer and the hospital or the laboratory. Further, the evaluation data receiving / judging means further receives the evaluation data of the test at the hospital or the testing institution when the customer has undergone the test at the hospital or the testing institution recommended by the evaluation notifying means, and further performs the treatment, counseling, etc. Preferably, it is configured to determine whether further testing is necessary, and the evaluation notifying means is further configured to notify the evaluation data and the determination result of the testing in the hospital or the testing institution. Further, the service center stores the history of the evaluation data of the customer's home examination and the examination at the hospital or laboratory, the history of the treatment at the hospital, and the history of the conversation between the customer and the service center. It is preferable to include a storage unit that performs the operation.

Furthermore, it is preferable that the health information service center according to the present invention further includes a product recommendation means for recommending a product to a customer and a product providing means for providing the recommended product to the customer. The products recommended by the product recommendation means are at least one of pharmaceuticals, health foods, dietary supplements, Chinese medicine, medical devices and instruments, and home inspection measurement instruments and instruments. The merchandise providing means is configured to provide the most suitable merchandise for the customer's personal constitution and health condition, selected by a required screening method based on the evaluation data and the judgment result of the examination at the hospital or the laboratory. . In addition, the product provision means not only orders products from a product sales company and provides them to customers, regardless of whether or not the customer has requested the products recommended and judged to be necessary for the customers, but also orders the products recommended. From the customer, and order the product from the product sales company accordingly,
It may function as merchandise sales mediation means.

[0008]

FIG. 1 is a conceptual diagram of a network system including a health information service center (hereinafter, simply referred to as a "service center") according to the present invention.
In FIG. 1, 1 is a service center and 2 is a registered customer. Reference numeral 3 denotes a hospital, reference numeral 4 denotes an inspection organization, reference numeral 5 denotes a health food manufacturer, reference numeral 6 denotes another health-related product sales organization (hereinafter referred to as “other product sales organization”), and these are health-related organizations. Other product sales organizations 6 include pharmacies,
Insurance companies and medical device manufacturers (including measurement equipment for home inspection) are included. The customer 2, the hospital 3, the inspection organization 4, the health food maker 5, and the other merchandise sales organizations 6 are connected to the service center 1 via any communication means such as the Internet by a PC terminal or the like owned by each. I have. As communication means, means such as telephone, facsimile, and postal mail can be adopted. When these means are adopted, in the service center 1, the received information may be input by an operator to be converted into electronic information.

The service center 1 has a customer database 11 and a health-related organization database 12.
When a user registers in the service center 1, customer data such as the name, address, age, gender, mail address, telephone number, and fax number of the customer is stored in the customer database 11. The customer database 11 also stores a history of information services received by the customer 2, evaluation data of test results, a medical history, and the like. The customer database 11 also stores any conversations, such as conversations between the customer and the service center. The health-related organization database 12 includes a hospital 3, an inspection organization 4, a health food manufacturer 5, and other product sales organizations 6 registered with the service center 1.
Organization name, address, e-mail address, services to be provided (in the case of the hospital 3, the health care maker 5
In the case of (1), data of a food product name or the like which is a sales product) is stored.

The service center 1 also provides a home inspection advice / acceptance means 13, a delivery instruction means 14, an evaluation data reception /
Determination means 15, evaluation notification means 16, reservation mediation means 17,
A product recommendation unit 18 and a product provision unit 19 are provided. Regarding the functions of these means 13 to 19, the flow of information between the service center 1 and the customer 2, the hospital 3, the inspection organization 4, the health food manufacturer 5, and the other merchandise sales organizations 6 shown in FIG. 2 will be described. To clarify.

The service center 1 publishes on its web page an introduction to the contents of services provided by the service center 1 and the business contents of the registered related organizations 3 to 6. When a user who views such a homepage desires registration, the service center 1 performs a registration procedure of the user. The registration application can also be accepted by telephone, FAX, mail, or the like. The customer data of the registered user is stored in the customer database 11.

The home examination advice / acceptance means 13 of the service center 1 relates to a registered user, that is, the customer 2, in step S 1, concerning a periodic examination at home such as a lifestyle-related disease including a malignant tumor. Guide information is distributed periodically. At this time, the product recommendation means 18
General guidance information on health foods, such as health foods, nutritional values of the foods, and menus using the foods, is also distributed along with guidance information on periodic inspections. The guidance information on the health food may be distributed at any time independently of the guidance information on the periodic inspection. The product recommendation means 18 can also distribute guide information on products provided by other product sales organizations 6 stored in the health-related organization database 12, that is, pharmacies, insurance companies, medical device manufacturers, and the like. However, for the sake of simplicity, only the case of delivering guidance information on health food will be described.

In step S2, when the home inspection advice / accepting means 13 of the service center 1 receives an application for requesting home inspection from the customer 2, the delivery instruction means 14
Instructs the inspection organization 4 to deliver the home inspection kit to the customer 2. If the customer who has requested home inspection has not been registered, the registration procedure is performed, and then an application for home inspection is accepted. The inspection organization 4 delivers the home inspection kit to the customer 2 based on the instruction from the delivery instruction means 14. The home test kit is a “lifestyle-related disease test” to see the possibility of getting a lifestyle-related disease, a “genetic test” to see the predisposition to cancer and lifestyle-related diseases, and an immune-resistance test. It is a kit for performing "immunity test" and "cancer-related antigen (tumor marker) test", and includes devices and tools for collecting samples such as blood, urine, and sputum, and measuring devices and tools. . The “lifestyle-related disease test”, “gene test”, and “immunity test” each include the test items shown in FIGS. 3 to 5.

The customer 2 receiving such a home inspection kit performs an inspection using the kit, and returns a sample collected at home to the inspection organization 4 as raw home inspection data. With respect to blood, a sample can be collected by scratching the fingertip and pressing the fingertip with the blood bleeding against the device included in the home test kit. Delivery of the home inspection kit and return of the home inspection raw data may be performed via the service center 1. Further, the customer 2 can also voluntarily apply for a home inspection to the home inspection advice / accepting means 13.

The inspection organization 4 analyzes and evaluates the raw home inspection data, and in step S3, communicates the result to the evaluation data receiving / determining means 15 of the service center 1 as home inspection evaluation data. Note that the inspection organization 4 may be an organization that performs only an inspection or an organization that performs both an inspection and a medical practice. Therefore, the hospital 3 and the inspection institution 4 in FIG.

In step S4, the evaluation data receiving / determining means 15 having received the evaluation data from the inspection organization 4 converts the evaluation data of the home inspection result into the customer database 11
And whether or not the evaluation data includes an evaluation item to be further subjected to a detailed inspection or the like in a hospital or a laboratory. If the evaluation item to be further inspected at the hospital or laboratory is not included, the evaluation notifying means 16 notifies the customer 2 of the evaluation data and general advice on other lifestyle in step S5. I do. At this time, guidance information on the health food from the product recommendation means 18 is also notified at the same time. If an evaluation item to be inspected by a hospital or a laboratory is included, step S4
Then, the process proceeds to step S6, in which the evaluation notifying unit 16 determines that the hospital 3 having the medical department corresponding to the evaluation item to be further inspected.
Health-related organization database 1
2 and distributes the introduction information of the hospital or laboratory and the introduction information of the doctor to the customer 2 along with the evaluation data as character information, video, or moving image information.

If the customer is suffering from a specific illness or having a possibility of overburden from the examination history data without performing a home examination, the customer proceeds to step S6 without going from step S1 to step S4. Transition and evaluation notification means 16
Extracts, from the health-related organization database 12, information on the introduction of the hospital 3 and the examination institution 4 having the medical department corresponding to the evaluation item to be examined, and introduces the introduction information of the hospital and the examination institution and the introduction information of the doctor. It is distributed to the customer 2 as character information, video, or moving image information.

The customer 2 looks at the evaluation data of the home examination distributed and can select and determine a hospital, an examination institution, or the attending physician on his own will. When a hospital examination such as a detailed examination is desired at the referred hospital, in step S7,
The reservation mediation means 17 of the service center 1 receives the application, transfers the evaluation data of the home examination of the customer 2 stored in the customer database 11 to the hospital 3, and sets the reservation date and time for the hospital examination. Mediation for
Thereby, a reservation for medical treatment can be set between the customer 2 and the hospital 3. The medical appointment is stored in the customer database 2 and is used to notify the customer 2 of a reminder of the medical appointment 1 to 3 days before the appointment date. Note that the same steps are performed when a test such as a precision test is desired by the introduced testing organization. However, for simplicity, only a case where a hospital test is desired is described.

When the customer 2 goes to the hospital 3 and receives a hospital test on the day of the reservation, the evaluation data of the hospital test result is transmitted from the hospital 3 to the service center 1 in step S8, and the evaluation data reception / determination means 15 and is received. The evaluation data of the hospital test result includes information on whether or not treatment is necessary, and information on the treatment method when treatment is required. In step S9, the evaluation data receiving / determining means 15 determines whether or not the customer needs treatment based on the received evaluation data,
If it is not necessary, the evaluation notifying means 16 distributes the evaluation data of the hospital test result and general advice on lifestyle to the customer 2 in step S10. Similarly to the above, the guide information on the health food from the product recommendation means 18 is distributed together with the evaluation data. If the evaluation data includes an item requiring treatment, in step S11, the evaluation notifying means 16 delivers advice on the necessary treatment to the customer 2 together with the evaluation data on the hospital test results. Further, the evaluation notifying unit 16 obtains, from the product recommendation unit 18, guidance information of a health food that is effective for improving the items of the evaluation data, and distributes the guidance information.

The evaluation data receiving / determining means 15 further evaluates the physical constitution and health condition of the customer 2 by a screening method from the evaluation data and the determination result of the examination in the hospital or the laboratory. Evaluation of customer constitution is LAK activity,
They include bactericidal and antiviral immunological activities against bacteria. In addition, “LAK activity” means a cytotoxic activity to tumor cells, and “toxicity to tumor cells” means
It means the property of killing tumor cells and the property of stopping or suppressing the growth of tumor cells. The merchandise recommending means 18 selects merchandise whose health condition can be further improved and recommends it to the customer 2 based on the customer's constitution and health condition obtained by such a screening method. Product provision means 19
As described above, the product recommended by the product recommendation means 18 can be ordered from a product sales company and sent to the customer, regardless of whether or not the customer requests, or the product can be ordered after receiving the customer's order. Make an order.

The customer 2 only needs to be treated on the basis of the evaluation data of the test results at the hospital or the laboratory, when he / she needs treatment.
It is sufficient to go to the hospital 3 to receive the treatment, but if the treatment is necessary, the next medical treatment appointment date and time are set via the reservation mediation means 17 of the service center 1 in step S12. When the customer 2 applies for the purchase of the health food in step S13 after seeing the guidance information of the health food distributed from the evaluation notifying means 16 and the product recommendation means 18 of the service center 1, the application is applied to the service center 1 Is notified to the health food maker 5 via the product providing means 19 of the above, whereby the health food maker 5 arranges to deliver the applied product to the customer 2. Any payment method such as cash on delivery can be adopted for the purchase of the product.

The service center 1 thus performs
Intermediate health-related information between the customer 2, the hospital 3, the inspection organization 4, the health food manufacturer 5, and other merchandise sales organizations 6. Inform the customer 2 who did not find any abnormality in the home inspection, the inspection at the hospital or the inspection organization regularly. Accordingly, the customer 2 is alerted to the periodic inspection for lifestyle-related diseases, and thus does not need to manage the periodic inspection by himself. For the customer 2 who is not hospitalized, but finds an abnormality in his / her home examination and examination / medical treatment at a hospital or laboratory, the service center 1
Recommends health foods that meet the medical condition and menus using the foods and the like. The guide information on such health foods is used by the customer 2 to improve the lifestyle including the eating habits.
Extremely effective.

As described above, the service center 1 also distributes general guidance information on eating habits to the customer 2 regularly or at an appropriate time. Physical or electronic) and customer 2
Provides the customer 2 with advice on eating habits based on the food intake record written on the sheet. It is preferable that the advice on eating habits also take into account the evaluation results of home test results and test results at hospitals and inspection facilities, and also include the correlation between these evaluation data and food intake. Then, by accumulating such information in the customer database 11, a more accurate correlation between the food intake and the test result can be obtained, and the information can be reflected in advice on eating habits.

[0024] The service center 1 further has a physician or an expert having specialized knowledge on health resident, and the customer 2 gives the expert 2 worries and worries that are difficult to directly hear from his / her physician. You can ask questions. The specialist of the service center 1 mediates between the customer and the doctor, for example, if necessary, transmits a question from the customer to the doctor at the hospital, and returns the answer to the customer. The specialist can also provide a second opinion to determine whether the treatment policy of the hospital physician is correct. The dialogue between the expert and the customer 2 includes telephone, fax,
It is performed by an arbitrary communication means such as an e-mail, and the content of the conversation is recorded in the customer database 11.

The present invention is configured as described above, so that the customer stays at home and is not bound by time,
Regular health examinations can be performed at home. Therefore, early detection of illness is possible, and it is possible to recognize whether or not one is a reserve army of illness.
We can cope appropriately. In addition, customers can make reservations for examinations and medical treatments at hospitals and inspection institutions and obtain the results of examinations and medical treatments through service centers. There is no need to communicate directly with the inspection body. Furthermore, since the examination information and medical history information of the customer are centrally managed, the history of the customer's health can be easily obtained. Therefore, the hospital can also take into account the provided history of the health. , A more appropriate diagnosis can be made. Furthermore, the health information service center according to the present invention can always provide medical / health-related information to customers, and can achieve an intermediary function between customers and hospitals.

[Brief description of the drawings]

FIG. 1 is a schematic configuration diagram of a network system including a health information service center according to the present invention.

FIG. 2 is a flowchart of information communication executed in the system shown in FIG. 1;

FIG. 3 is an explanatory diagram showing an example of a test item for a lifestyle-related disease test using a home test kit.

FIG. 4 is an explanatory diagram showing an example of a test item of a genetic test of a home test kit.

FIG. 5 is an explanatory diagram showing an example of a test item of an immunity test of a home test kit.

Claims (8)

[Claims] 1. A service center that provides health information with the support of a computer, inquires a customer about whether or not to perform a home inspection on health almost regularly, and receives an application for a home inspection from the customer. Home inspection advice / acceptance means, means for instructing inspection organization to deliver home inspection kit to customer when application for home inspection is received, sample collected by customer using home inspection kit at home Evaluation data reception / judgment means that receives evaluation data from a laboratory and determines whether items that require further testing at hospitals and laboratories are included, and requires further testing at hospitals and laboratories If it is determined that an item is included, an evaluation notification device that notifies information recommending a hospital or laboratory that matches the item. Health information service center, characterized in that it consists of a. 2. The health information service center according to claim 1, wherein the service center further comprises a reservation for setting a reservation for medical treatment and examination by intermediating between the customer and a hospital or a laboratory. A health information service center comprising an intermediary means. 3. The health information service center according to claim 1, wherein the evaluation data receiving / determining means further comprises: It is configured to receive the evaluation data of the test at the hospital or laboratory and determine whether further treatment is necessary, and the evaluation notification means further includes the evaluation data and the determination result of the test at the hospital or laboratory. A health information service center configured to notify the health information service. 4. The health information service center according to claim 1, further comprising: a history of evaluation data of a customer's home examination and a test at a hospital or a testing institution; A health information service center comprising storage means for storing a history of treatment for the subject. 5. The health information service center according to claim 4, wherein said service center further comprises a storage means for storing a history of conversations between the customer and the service center. Health Information Service Center. 6. The health information service center according to claim 1, further comprising: a product recommendation unit for recommending a product to a customer; and a product for providing the recommended product. A health information service center comprising a providing means. 7. The health information service center according to claim 6, wherein the merchandise recommended by the merchandise recommending means is a medicine, a health food, a dietary supplement, a Chinese medicine, a medical device and a device, a home inspection measuring device and A health information service center, which is at least one of appliances. 8. The health information service center according to claim 6, wherein the merchandise providing means is selected by a required screening method from evaluation data and a judgment result of a test in a hospital or a laboratory. A health information service center configured to provide products that are optimal for each customer's constitution and health condition.