JP2002041915A - Reservation control service system and device therefor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accept reservations made by a customer even at a reservation center even if unoccupied information of a reservation control register held by a golf course cannot be wholly disclosed. SOLUTION: The customer accesses to the reservation center, and makes reservations by referring to an unoccupied state of the obtained golf course. The reservation center sends reservation information on the respective customers to a golf course control center, and the control center checks the sent reservation information with the reservation control register, and decides the reservation by judging propriety of the reservation. The customers are informed of a reservation acceptance result from the control center by a mail. When including mail addresses of the customers in the reservation information, the reservation acceptance result can be easily informed.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation management service system for receiving reservations from customers and a device therefor. Regarding the device.

[0002]

2. Description of the Related Art Conventionally, when making a plan to play golf, first, a reservation receptionist in a golf course management center is applied directly by telephone, facsimile, or the like, or a reservation application is made to a reservation handling agency. If there is a vacancy at the desired date and time, a start reservation will be accepted.

At this time, the reservation receptionist examines the reservation management ledger, and judges whether or not he is a member of the golf course, a customer who can accept the reservation, and the like.
K's reply. In some cases, postal items such as postcards are sent out for confirmation. Also, besides golf courses, for example, reservations are also made at clinics and beauty salons, but similarly, customers apply for reservations directly to receptionists by telephone, fax or the like. The receptionist determines and accepts the reservation based on the reservation management ledger and accepts the reservation.

[0004] In general, in the sale of hotels, air tickets, various tickets, etc., reservations from customers are accepted, but in these sales reservations, a fixed amount of space can be provided to anyone. This is a form, and reservations can be accepted on a first-come, first-served basis in accordance with customer requests. In these sales industries, Internet services for reservations have been started, taking advantage of the interactive nature of the Internet, automatic processing of reservation reception, and payment through the Internet, even to payment of fees. It is supposed to be.

[0005]

Accordingly, a service has been provided which allows a user to make a reservation at a golf course, a doctor's office, a beauty salon, or the like via the Internet. For example, a reservation agent is provided with a reservation frame (two or three sets per day) from a golf course and publishes it on the Internet. Therefore,
When there is a reservation application from a customer, the golf course is notified by e-mail or FAX. In this case, the convenience of the golf course is not reflected at all, and all accepted reservations are OK
Must. In addition, there is a problem that a commission is charged for the establishment of one set of reservations.

[0006] In addition, golf courses accept reservations by using the homepage posting area and mail area of the provider as a reservation business using the Internet. In this case, the empty information page is managed by updating the HTML file,
Based on the reservation application information from the application page, response processing is performed by e-mail or telephone for each reservation application.

[0007] In this reservation service using the Internet, it is troublesome that the customer cannot immediately confirm the contents of the application or that the receptionist must write a received mail for each case. It is. In addition, there is a problem that all necessary items must be input every time because there is no member database (DB).

[0008] As described above, in the reservation of a golf course or the like using the Internet, the amount of service that can be performed in one day varies depending on the nature of the business of the golf course or the like, and it cannot be fixed as many as per day. Furthermore, there is a problem in the operation management of the service, and it is necessary to give an impression that the outside is always provided with equal reservation opportunities.

For example, in the case of a golf course, it is desirable to preferentially accept members, or to exclude reservations from people who are inconvenient for the golf course, for example, those who are on the blacklist such as people with bad play manners. In some cases, if there is a clinic, there is a request to give priority to a patient who has designated the attending physician, a patient who is continuing to visit the hospital, and the like. As described above, there is a problem that there is a limit in using the interactive nature of the Internet for a golf course or the like reservation business because the reservation business for a golf course or the like cannot be determined uniformly.

[0010] In addition, in order to perform all reservations at a golf course or the like using the Internet, a high-speed line is required.
A server connected to this is required, and if the business scale is not enough to allocate dedicated engineers and manage facilities such as Web servers and lines, costs will increase. Accordingly, an object of the present invention is to provide a reservation management service that can easily and reliably process a reservation application from a customer using the Internet even in a business such as a golf course where a reservation management ledger cannot be disclosed. I do.

[0011]

According to the present invention, there is provided a reservation management service system, comprising: means for providing vacant information to be reserved; and an application based on the provided vacant information. Means for receiving reservation application information from a user, means for transmitting a reception confirmation mail to the applicant when the reservation application information is received,
Means for determining whether or not the reservation application information matches the vacant information on the reservation management ledger, and means for transmitting a confirmation result as to whether or not to accept the reservation application to the applicant by a confirmation mail, I have.

[0012] The vacancy information represents vacancy status in the reservation target, and the vacancy information providing means can be accessed by the applicant via a communication network. The reservation application information receiving means can receive the reservation application information transmitted from the communication processing terminal of the applicant via a communication network, and the reservation application information includes an e-mail address of the applicant. Included.

The vacancy information providing means, the reservation application information receiving means and the reception confirmation mail transmitting means are located in a reservation center, and the vacancy information conformity judging means and the confirmation mail transmitting means are located in the management center for the reservation. The reservation center and the management center are connected via a communication network, the vacancy information providing unit acquires the vacancy information from the management center via the communication network, and can process the vacancy status, The reservation center can transmit the received reservation application information to the management center via the communication network, further has a database storage unit, and stores customer information sent from a plurality of management centers in the storage unit. Provide all customer information accumulated in the management center at the request of one management center Door can be.

Further, according to the present invention, in the reservation center processing device, a Web server device for providing reservation target vacancy information on a communication network and receiving reservation application information from a reservation applicant based on the vacancy information is provided. A mail server device that transmits a reception confirmation mail to the applicant when the reservation application information is received, a communication device that transmits the reservation application information to the reservation target via the communication network, and the communication network A database device capable of accumulating customer information obtained from the reservation object via the reservation object and providing all customer information in response to the request for the reservation object.

Further, in the reservation management server device according to the present invention, a communication processing device capable of transmitting and receiving information via a communication network, and vacancy information processed at the reservation center into display information indicating vacancy status, via the communication processing device A business management device that can receive, via the communication processing device, reservation application information transmitted by the reservation applicant to the reservation center, and a reservation that updates a reservation management ledger based on the reservation application information. A management device;
A customer management device capable of storing customer information in a database and managing and searching for the customer information, wherein the business processing device determines whether or not the reservation application information can be reserved in the reservation management ledger. The reservation applicant can be notified, and the reservation application information includes the e-mail address of the reservation applicant.

[0016]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment for achieving the object of the present invention will be described with reference to the drawings, with a specific example in which a golf course play reservation is made using the Internet. FIG. 1 shows a system configuration for making a golf course play reservation. It is assumed that the reservation center 1 has undertaken a reservation business for each golf course from a plurality of golf courses. However, the reservation center 1 is not limited to the golf course, and may simultaneously perform a reservation business for another type of business.

The reservation center 1 includes a router 11, a firewall 12, a web server 13, a DB server 14,
It has a mail server 15. By the router 11, the reservation center 1 can be connected to the golf course management center 2, the customer 3, and the like via the Internet 4, and can transmit and receive necessary information. The Web server 13 creates and manages Web pages such as a reservation application screen, and the DB server 14 stores information necessary for reservation, customer information, and the like. The mail server 15 creates and manages e-mails to be transmitted and received in connection with the reservation application.

The golf course management center 2 has a modem / TA
Device 21, input / output terminal device 22, business server device 23,
Further, a caddy management terminal device 24, a cafeteria management terminal device 25, and a front management terminal device 26 are provided. The input / output terminal device 22 enables dial-up connection and creates an environment in which communication with the modem / TA device 21 via the Internet 4 can be performed. The caddy management terminal device 24, the cafeteria management terminal device 25, and the front management terminal device 26 are used for operation and management in the golf course without directly relating to the reservation operation.

The business server device 23 is located in the golf course management center 2 and has a function of executing a reservation business. The business server device 23 has a reservation management function 231 and a business management function 2.
32, a customer management function 233 and a database 234. The customer 3 has a personal computer 3 at home or work.
2 and can be connected to the Internet 4 by the modem / TA device 31, and can transmit and receive information while displaying a Web page based on the Internet service on the display device of the personal computer 32. Then, it is assumed that the plurality of customers 3 can freely access the Web server 13 of the reservation center 1 using the personal computer 32 owned by each customer. Note that the modem / TA device 31 may be a mobile phone terminal.

With the system configuration as described above, the golf course reservation service will be described in detail with reference to FIGS. FIG. 2 shows a processing procedure of the reservation business as a time chart. Hereinafter, the processing procedures (a) to (k)
It will be described according to. First, the golf course management center 2 uses the customer management function 233 to remove reservations in advance, and sends blacklist information of a person who is inconvenient for the golf course, for example, a person with bad play manners, to the reservation center 1. It is transmitted (a).

A golfer who is a customer does not necessarily play only at a specific golf course, and there is a limit in accumulating blacklist information by a golf course alone.
The person who is inconvenient for the golf course should be the same for the other golf courses. The information is sent to the reservation center 1.

Therefore, the reservation center 1 stores the blacklist information sent from each golf course in the DB server 14. The golf course management center 2 has a customer management function 2
33, the stored black list is periodically downloaded to the database 234 provided in the business server device 23, for example, once a month (b). Then, when a reservation application is made, the customer can be easily identified by searching the entire black list.

Next, using the business management function 232 of the business server device 23, the date and time of reservation reception and the availability on each day are set, and an availability display request is sent to the reservation center 1 (c). ). When the reservation status display request is sent to the reservation center 1 (c), the web server 13 converts the vacancy status of each day relating to the golf course into a mark in accordance with a predetermined standard, so that the mark can be viewed on the browser. A Web page is created.

FIG. 3 shows an example of a Web page screen P1 displaying the availability of the golf course on each day. Here, the availability of each day is shown corresponding to the calendar of each month. O and Δ indicate that there is a space, and X indicates that there is no space. However,
O and △ indicate that there is a vacancy, but it does not represent the same state as the number of vacancies on the reservation management ledger managed by the golf course management center 2, but indicates an approximate vacant frame. Stopped.

Although shown on a Web page screen P1 in units of one month, if the start of reservation reception is, for example, three months ago, the column for displaying the year and month is dropped down to the next page. The next month should be displayed. In addition, “Today” for which a reservation application is made may be highlighted for easy viewing. Further, masking may be performed on days when there is no space and application is not possible.

Next, the customer 3 enters the Web site of the reservation center 1
Access the server 13 and select the reservation application menu for the golf course. When the menu is selected, the Web server 13 transmits the reservation application screen information to the personal computer 32 of the customer 3, and the display device of the personal computer 32 displays the screens P1 and P1.
2 is displayed. The screen P2 is, as shown in FIG.
It is for inputting necessary items for reservation application,
This is a Web page created in advance in the Web server 13.

The customer 3 looks at the screen P1 and confirms the availability of the desired play date (d). Decide whether to make a reservation application for the day confirmed here. Then, when it is determined that the desired date is playable, necessary items are input on the screen P2. As for the desired time, it is preferable that a start time, a time zone, or no time designation can be selected.

Some of the necessary items are important items.
Desired date, number of groups, number of people, contact TEL, email address,
The representative's name, contact address, and desired password are entered as "required". When the member name is displayed in the representative name column, input of the contact TEL, contact address, and the like can be omitted. Once you have entered the required information in the browser, click the "Register" icon to complete the entry. However, if there is an omission in the entry of “essential”, since it is necessary for the reservation application, a message indicating that there is no entry is displayed and “registration” is not accepted.

Here, the screens P1 and P2 are shown as separate ones, but they may be displayed side by side on the same screen.
In this case, when inputting the first and second desired dates, the date on the screen P1 can be easily input into the desired date field on the screen P2 by the copy function. After completing the necessary items, the customer 3 clicks the “reservation application” icon provided on the screen P2. Then, the reservation information input on the screen P2 is sent to the Web server 13 and a reservation application for the golf course is made (e).

When the reservation application information is sent to the reservation center 1, the mail server 15 sends a request to the customer 3 based on the specified e-mail address included in the reservation application information.
An e-mail confirming the contents of the reservation application is sent (f). If you make a reservation application using the conventional Internet service, make sure that the application has been accepted.
I did not know until there was an answer indicating that the reservation was successful, but since customer 3 can receive this confirmation e-mail, I can know that the reservation application has been accepted You can check immediately.

FIG. 5 shows an example of the confirmation mail. In this example, only the minimum information necessary for the reservation is displayed. The display of the “contact memo” is such that the message entered in the “contact memo” column on the screen P2 shown in FIG. 4 is displayed.
As described above, the reservation center 1 sequentially accepts reservation applications from the customer 3 and accumulates the reservation application information in the Web server 13 for the reservation application for which a confirmation mail has been transmitted to the customer.

Business management function 2 of golf course management center 2
32 periodically accesses the reservation center 1 and checks whether or not a reservation has been made at his or her golf course. The reservation center 1 may notify the golf course management center 2 of the reservation application as soon as the reservation is made, or may notify the reservation application status periodically.

Therefore, the golf course management center 2 downloads all the items that have been accumulated since the previous acquisition to the business server device 23 with respect to the reservation application information for the own golf course stored in the server (g). The downloaded reservation application information is stored in the database 234. These are used as customer information. Among the downloaded reservation application information, items necessary for determining a reservation can be displayed in a list. For example, as shown in FIG. 6, a screen P3 is displayed on a display device attached to the business server device 23. On the screen P3, a desired play date, a desired time zone, the number of sets, and a representative name are displayed. In this way, the status of the reservation application can be understood at a glance.

Based on these information, the golf course management center 2 must decide whether to accept the reservation. Then, a match is made with the reservation management ledger of the golf course management center 2 (h). As mentioned above, it is necessary to match with the reservation management ledger because of the business circumstances such as not being able to accept all applications or being able to publish the number of applications only in a rough form. This is because uniform reservation reception cannot be entrusted.

First, the customer management function 233 searches the entire blacklist acquired in FIG. 2B based on the representative name displayed on the screen P4 in FIG. As a result, if the representative name is not on the list, it is determined as a reservation reception candidate. Here, as shown in FIG.
In 1, the reservation management ledger is displayed on the screen P4. On the screen P4, information necessary as a reservation management ledger is displayed. In screen P4, p1 indicates the date when the reservation is accepted,
p2 represents the start time of the day corresponding to p1, and the representative name reserved at that time. When the date in the column p1 is selected, the reservation status for the start time of the selected day is displayed in the column p2.

When each representative name column is clicked, the names and qualifications of the number of persons in the set can be displayed in a drop-down manner as shown in p2 of FIG. 7 shows a state in which the Nishida group reserved at 8:36 is displayed in detail. If the representative name column is blank, it indicates that no reservation has been made. If the field clicked is blank, the fields for the four people displayed in the drop-down remain blank. In these blank boxes, names and qualifications can be entered when reservations can be made.

On the screen P4, a calendar p3 corresponding to the month shown in the column p1 is displayed so that the ledger can be easily managed.
May be displayed. At this time, if a portion corresponding to the day indicated in the p1 column is highlighted, it is easier to see. If the date in the column p1 changes, the position of the highlighted display in the column p3 also moves. Here, the matching between the reservation application information shown on the screen P3 and the reservation management ledger shown on the screen P4 will be described.

It is assumed that none of the representative names displayed on the screen P3 is on the blacklist. According to the reservation application information shown on the screen P3, it can be seen that on July 8, one set represented by Yamamoto applied for the 8 o'clock range. Therefore, by looking at the blank portion of the p2 column of the screen P4, it is searched whether or not there is a desired reservation at 8:00.
In the example of FIG. 7, since the representative name column at 8:30 is blank, a reservation can be made here. Then, YAMAMOTO OO is input. The reservation has now been determined. At this time, only Yamamoto XX is entered,
Yamamoto-gumi details have not been entered.

As described above, while judging whether or not each application shown on the screen P3 can be accepted, the screen P3 is displayed.
The reservation management ledger displayed in 4 is updated. Although the screen P3 and the screen P4 are shown separately in FIGS. 6 and 7, the screen P3 can be displayed over the screen P4 by using a window display. In this case, the copy function is used by using the copy function. ,
For example, YAMAMOTO OO can be entered in the blank portion of the p2 column.

Up to now, in the matching between the reservation application information and the reservation management ledger, the reservation is mainly input by the operator, but if the conditions for making the reservation are determined in advance, the reservation can be made as shown in the screen P3. When the application information has been compiled, the reservation candidate can be automatically input in the p2 column. If the application does not meet this condition,
What is necessary is just to refuse reception.

Next, when the reservation processing is completed for all of the reservation application information shown in FIG. 6, the result of matching with the reservation management ledger (OK in processing h), Then, a reservation confirmation notice is transmitted by e-mail (i). FIG. 8A shows an example of the reservation confirmation mail. The content is information input to the reservation management ledger. This mail is created by the business management function 232, and is created by inserting necessary items, mainly numerical values, into a prepared text. Then, the e-mail address included in the reservation application information is read and transmitted.

However, since only the representative name is entered at the time of reservation application, the details of the set are not known. Therefore, as shown in FIG. The name is notified to inform the golf course management center 2. Upon receiving this notice, the customer who has made the reservation application enters the golf course management center 2 with the name of the constituent,
Notify the CP. In the golf course management center 2, the information from the customer is inputted in detail in the corresponding field of the screen p2 of the reservation management ledger.

When this name is entered, the database 234 is automatically searched to determine whether or not the name is a member.
Enter "member", otherwise "visitor". The display in this manner is useful for accounting on the day of play. on the other hand,
As a result of matching the reservation application information with the reservation management ledger, if the reservation cannot be accepted because the desired time zone is full or the reservation conditions of the golf course do not match (NG in processing h) ), And sends a refusal mail to the customer (j).

As shown on the screen P3 in FIG. 6, in the case of the representative name, Kishida OO, he wants the 8 o'clock on July 8th. By the way, assuming that the reservation status is as shown in the reservation management ledger screen p2 shown in FIG. 7, at 8:30 start, the reservation of Yamamoto XX has already been decided.
○ Reservations cannot be accepted. At this time, a rejection mail is sent to Kishida XX.

Note that it is possible to exchange Yamamoto XX and Kishida OO for the convenience of the golf course. In this case, a rejection mail is sent to Yamamoto XX. (2) in FIG.
Shows an example of a rejection email. In this case, the customer is notified when the reservation application shown in FIG. 5 cannot be accepted. Creation of this mail is the same as creation of the confirmation mail.

After the processing of the reservation application information shown in FIG. 6 is completed, the reception schedule changed by the current processing is transmitted to the reservation management center 1 (k). The contents are the date and time of the reservation reception target and the number of vacancies to be disclosed, and the reservation management center 1 updates the vacancy information shown on the screen P1 in FIG. Then, the customer waits for the reservation management center 1 to access the reservation application.

As described above, according to the reservation management service system for a golf course according to the present embodiment, the customer
Access the reservation center and make a reservation application with reference to the obtained golf course availability information. The reservation center sends the reservation application information of each customer to the golf course management center, and the management center compares the received reservation application information with the reservation management ledger, determines whether the reservation is appropriate, and accepts the reservation. Then, the management center notifies the customer of the reservation reception result by e-mail.

[0048] Therefore, the reservation management center collectively accepts, so that the golf course does not need to accept and respond to each request in response to a reservation application using the Internet. In addition, since the reservation center sends a confirmation e-mail to the customer, the customer can immediately confirm the contents of the application, and the receptionist of the golf course management center does not need to write a receipt e-mail for each case. You can save time.

Further, vacancy information indicating the amount of service available per day is provided in the About. The reservation center only accepts the reservation application of each customer. The golf course management center provides the reservation application information of each customer with the reservation application information. , The reservation management ledger is matched, so that the golf course can be managed smoothly without disclosing the golf course reservation management ledger. I can do it. Moreover, it is possible to give the customer the impression that equal opportunities for reservation are always provided.

Since the reservation center acts on behalf of the reception of the reservation application, there is no need to have a dedicated engineer for managing the facilities such as the Web server and the line, and the reception processing at the golf course management center can be reduced. . In addition, since a customer's blacklist can be collected at the reservation center from each golf course, each golf course can easily acquire the customer's entire blacklist including other golf courses.

Although the above description has been mainly focused on the application for reservation of golf courses, the application for reservations in other industries, for example, businesses such as clinics, dental clinics, beauty salons, etc., in which all the vacancy information of the reservation management ledger cannot be disclosed. Can be realized by the same reservation management service system.

[0052]

According to the present invention, it is possible to easily and reliably process a reservation application from a customer using the Internet even in a business such as a golf course, a clinic, and a beauty salon where the reservation management ledger cannot be disclosed. A reservation management service can be provided.

[Brief description of the drawings]

FIG. 1 shows a system configuration diagram of a reservation management service system according to the present invention.

FIG. 2 is a time chart showing a processing procedure of the reservation management service system of FIG. 1;

FIG. 3 shows a specific example of a reservation screen displaying the availability.

FIG. 4 shows a specific example of a reservation screen on which items necessary for a reservation application can be input.

FIG. 5 shows a specific example of a confirmation mail message.

FIG. 6 shows a specific example of a screen on which reservation application information is collectively displayed.

FIG. 7 shows a specific example of a screen displaying a reservation management ledger.

FIG. 8 shows specific examples of a confirmed mail message and a rejected mail message.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 ... Reservation center 11 ... Router 12 ... Fire fall 13 ... Web server 14 ... DB server 15 ... Mail server 2 ... Golf course management center 21, 31 ... Modem / TA device 22 ... Input / output terminal device 23 ... Business server device 231 ... Reservation management function 232 ... Business management function 233 ... Customer management function 234 ... Database 24 ... Caddy management terminal device 25 ... Canteen management terminal device 26 ... Front management terminal device 3 ... Customer 32 ... PC 4 ... Internet P1 to P4 ... Display screen

Claims (14)

[Claims] A means for providing vacancy information to be reserved; a means for receiving reservation application information from an applicant based on the provided vacancy information; and a means for receiving the reservation application information to the applicant. Means for transmitting a reception confirmation mail; means for determining whether or not the reservation application information conforms to the vacancy information on the reservation management ledger; and a confirmation e-mail to the applicant indicating whether or not the reservation application has been accepted. A reservation management service system comprising: 2. The reservation management service system according to claim 1, wherein the empty information indicates an empty state of the reservation target. 3. The reservation management service system according to claim 1, wherein said free information providing means can be accessed by said applicant via a communication network. 4. The reservation management service system according to claim 3, wherein said reservation application information receiving means receives said reservation application information transmitted from a communication processing terminal of said applicant via a communication network. . 5. The reservation management service system according to claim 3, wherein the reservation application information includes a mail address of the applicant. 6. The reservation information providing means, the reservation application information receiving means and the reception confirmation mail transmitting means are located in a reservation center, the availability information matching determining means and the confirmation mail transmitting means are located in the reservation target management center, The reservation management service system according to claim 3, wherein the reservation center and the management center are connected via a communication network. 7. The reservation management service system according to claim 6, wherein the management center is located at a golf course. 8. The reservation management service system according to claim 6, wherein said availability information providing means acquires said availability information from said management center via said communication network, and processes said availability information into said availability status. 9. The reservation management service system according to claim 6, wherein the reservation center transmits the received reservation application information to the management center via the communication network. 10. The reservation center has database storage means, stores customer information sent from a plurality of management centers in the storage means, and stores all the customer information stored in the management center in response to a request from one management center. 7. The reservation management service system according to claim 6, wherein customer information can be provided. 11. A Web server device for providing vacant information to be reserved on a communication network, and accepting reservation application information from a reservation applicant based on the vacant information. A mail server device for transmitting a reception confirmation mail to a user; a communication device for transmitting the reservation application information to the reservation object via the communication network; and storing customer information obtained from the reservation object via the communication network. And a database device capable of providing all customer information in response to the request for the reservation object. 12. A communication processing device capable of transmitting and receiving information via a communication network, and vacancy information processed in a reservation center to display information indicating vacancy status can be transmitted through said communication processing device, and A business management device that can receive the reservation application information transmitted to the reservation center via the communication processing device; a reservation management device that updates a reservation management ledger based on the reservation application information; A reservation management server device having a customer management device that can store and manage and search customer information. 13. The reservation processing apparatus according to claim 12, wherein the business processing device notifies the reservation applicant of a result of the determination as to whether or not the reservation application information can be reserved in the reservation management ledger. The reservation management server device as described. 14. The reservation management server device according to claim 13, wherein the reservation application information includes a mail address of the reservation applicant.