CN113689184A

CN113689184A - Work group-based e-government affair event processing method and device and server

Info

Publication number: CN113689184A
Application number: CN202110914315.7A
Authority: CN
Inventors: 谢桢机; 曾辉; 林绍丰
Original assignee: Guangzhou Zhongzhi Software Development Co ltd
Current assignee: Guangzhou Zhongzhi Software Development Co ltd
Priority date: 2021-08-10
Filing date: 2021-08-10
Publication date: 2021-11-23
Anticipated expiration: 2041-08-10
Also published as: CN113689184B

Abstract

The invention relates to an electronic government affair event processing method, device and server based on a work group, wherein the method comprises the following steps: acquiring electronic government affair event information sent by a client; obtaining a target work group matched with the E-government affair event information according to the E-government affair event information and a preset event distribution algorithm; the E-government affair event information is sent to the client which is added into the target work group, so that the client displays the E-government affair event information in the target work group; and receiving a processing result of the E-government affair event through the client-side response to the processing completion operation of the E-government affair event. Compared with the prior art, the method and the system have the advantages that the electronic government affair event information is quickly and accurately matched with the target work group through the electronic government affair event information and the preset event distribution algorithm, and the users who join the work group can browse the event information through the electronic government affair event sent to the client corresponding to the target work group, and can process the electronic government affair event in time, so that the event distribution processing efficiency is improved.

Description

Work group-based e-government affair event processing method and device and server

Technical Field

The application relates to the technical field of electronic government affair information processing, in particular to an electronic government affair event processing method and device based on a work group and a server.

Background

At present, event processing systems with relatively complete processes and functions are built in most regions. However, when the system is used for e-government affair event processing, since the modeling flow in the system is very complicated and the attribution of many events is not clear, it takes a long time to coordinate the processing of event attribution and waiting for event scheduling, so that the circulation of e-government affair event information is slow, and the efficiency of event distribution processing is low.

Disclosure of Invention

The invention provides an electronic government affair event processing method, device and server based on a work group, which realize flat circulation processing of electronic government affair events in the work group and solve the technical problem of low event distribution processing efficiency by quickly and accurately matching the electronic government affair events with a target work group. The technical scheme is as follows:

in a first aspect, an embodiment of the present application provides a method for processing an e-government event based on a work group, including the following steps:

acquiring electronic government affair event information sent by a client;

obtaining a target work group matched with the E-government affair event information according to the E-government affair event information and a preset event distribution algorithm;

the electronic government affair event information is sent to the client which is added into the target work group, so that the client displays the electronic government affair event information in the target work group;

and receiving a processing result of the E-government affair event through the client-side response to the operation of completing the processing of the E-government affair event.

In a second aspect, an embodiment of the present application provides an event distribution processing apparatus based on a work group, including:

the acquisition module is used for acquiring the E-government affair event information sent by the client;

the matching module is used for obtaining a target work group matched with the electronic government affair event information according to the electronic government affair event information and a preset event distribution algorithm;

the distribution module is used for sending the electronic government affair event information to a client corresponding to the target work group, so that the client displays the electronic government affair event information in the target work group;

and the processing module is used for responding to the processing completion operation of the electronic government affairs event through the client and receiving the processing result of the electronic government affairs event.

In a third aspect, an embodiment of the present application provides a server, including: a processor, a memory, and a computer program stored on the memory and executable on the processor; the computer program when executed by the processor implements the steps of the work group-based e-government event processing method according to the first aspect.

In the embodiment of the application, the electronic government affair event information sent by the client is obtained, so that the electronic government affair event information is matched with the target work group, and the electronic government affair event information is quickly and accurately matched with the target work group according to a preset event distribution algorithm; and by issuing the e-government affair event to the client corresponding to the target work group, the users joining the work group can browse the event information and can process the e-government affair event in time, thereby improving the event distribution processing efficiency.

Drawings

Fig. 1 is a schematic flowchart of a work group-based e-government event processing method according to an embodiment of the present application;

FIG. 2 is a schematic diagram of an interface of a newly created workgroup according to an embodiment of the present application;

fig. 3 is a schematic flowchart of S102 in the method for processing an e-government event based on a work group according to an embodiment of the present application;

FIG. 4 is a schematic view of an interface for entering e-government event information provided by an embodiment of the present application;

fig. 5 is a schematic flowchart of S103 in the method for processing an e-government event based on a work group according to an embodiment of the present application;

FIG. 6 is a schematic interface diagram of an event information card displayed in a workgroup according to an embodiment of the present application;

fig. 7 is a schematic flowchart of S104 in the method for processing an e-government event based on a work group according to an embodiment of the present application;

FIG. 8 is a schematic view of a processing result entry interface for an e-government event according to an embodiment of the present application;

fig. 9 is another schematic flowchart of S104 in the method for processing an e-government event based on a work group according to an embodiment of the present application;

FIG. 10 is a schematic view of a transfer interface for an electronic government event according to an embodiment of the present application;

fig. 11 is a schematic flowchart of a method for processing an e-government event based on a work group according to another embodiment of the present application;

FIG. 12 is a schematic diagram of a clustering interface of a special work group according to another embodiment of the present application;

fig. 13 is a schematic flowchart of a method for processing an e-government event based on a work group according to another embodiment of the present application;

FIG. 14 is a schematic diagram of an interface for displaying the information about the event to be promoted in the workgroup according to another embodiment of the present application;

fig. 15 is a schematic structural diagram of an event distribution processing apparatus based on a work group according to an embodiment of the present application;

fig. 16 is a schematic structural diagram of a server according to an embodiment of the present application.

Detailed Description

Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present application. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present application, as detailed in the appended claims.

The terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the application. As used in this application and the appended claims, the singular forms "a", "an", and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It should also be understood that the term "and/or" as used herein refers to and encompasses any and all possible combinations of one or more of the associated listed items.

It is to be understood that although the terms first, second, third, etc. may be used herein to describe various information, such information should not be limited to these terms. These terms are only used to distinguish one type of information from another. For example, first information may also be referred to as second information, and similarly, second information may also be referred to as first information, without departing from the scope of the present application. The word "if/if" as used herein may be interpreted as "at … …" or "when … …" or "in response to a determination", depending on the context.

Referring to fig. 1, fig. 1 is a schematic flow chart of a work group-based e-government event processing method according to an embodiment of the present application, where the method includes the following steps:

s101: and acquiring the E-government affair event information sent by the client.

The execution subject of the E-government affair event processing method based on the work group is the server. And the server establishes network connection with the client.

The names of server and client referred to herein refer to hardware, which essentially refers to computer devices. The client can be a computer device of a smart phone, a smart interactive tablet, a personal computer and the like.

The server can be a computer device or a server cluster formed by combining a plurality of computer devices and is used for establishing network connection with the client.

In the embodiment of the application, the server acquires the e-government affair event information from the data sent by the client by establishing communication connection with the client.

The electronic government affair event information refers to event information which is uploaded from a client and needs to be processed by a user; the e-government affair event information includes but is not limited to questions, appeals, consultations and the like.

The e-government event information includes, but is not limited to, the occurrence time of the e-government event, the occurrence place of the e-government event, the event description of the e-government event, the event category of the e-government event, the region to which the e-government event belongs, the event handling level of the e-government event, the urgency of the e-government event, and the scene photo of the e-government event, etc. which are input by the user.

In an alternative embodiment, before sending the e-government event information, the client may obtain the e-government event information in the following manner;

and clicking to access the application program installed on the client by the user, entering an input interface of the electronic government affair event information, displaying a plurality of controls in the interface, and inputting the electronic government affair event information by the user through interaction with the controls.

In an alternative embodiment, each control is preceded by an information description that can be used to prompt the user to specifically input which e-government event information.

The control types include, but are not limited to, click controls, input controls, option controls, and the like.

And the client receives the E-government affair event information input by the user through the plurality of controls of the input interface, packages the E-government affair event information and then sends the packaged E-government affair event information to the server.

The above-mentioned client side obtaining the e-government affair event information is only an example, and the client side may also obtain the e-government affair event information through voice recording and voice character recognition, which is not limited in detail herein.

S102: and obtaining a target working group matched with the E-government affair event information according to the E-government affair event information and a preset event distribution algorithm.

In the embodiment of the application, an event distribution algorithm is preset in the server, and when the server acquires the e-government affair event information, the server calls the event distribution algorithm to analyze the e-government affair event information and searches a target work group where a worker in charge of handling the e-government affair event is located.

It can be understood that, a plurality of work groups are preset in the server, and the related information of the work groups is stored, and by matching the e-government affair event information with the related information of the target work group, the target work group matched with the e-government affair event information is searched from all the work groups.

The above mentioned working group is explained in detail below:

in the embodiment of the application, the client can join a work group, wherein the work group is an information sharing component realized by means of an internet technology, and the multi-user information sharing function of the application program is realized. All users in the same group can see the information shared by other users in the work group and can also send the information to the work group to be shared with people.

In order to enable the information to be processed to be received by all users participating in the processing, all the users can see the information sent and shared by other users in the workgroup, and the processing efficiency of the E-government affair event information is improved. As shown in fig. 2, fig. 2 is an interface schematic diagram of a newly-created work group according to an embodiment of the present application, a user triggers a clustering function through a client, and the client obtains a name of the work group input by the user, a zone to which the work group belongs, an event handling level associated with the work group, an event classification associated with the work group, and a plurality of user identifiers, thereby creating a work group, and all users in the work group can enter the work group through a client login server.

The meaning of the e-government event information is already set forth in S101, and is not described herein.

In an alternative embodiment, in order to improve the accuracy of matching the e-government event information with the target work group, please refer to fig. 3, fig. 3 is a schematic flowchart of S102 in the work group-based e-government event processing method according to an embodiment of the present application, and S102 includes step S1021, which is as follows:

s1021: searching a target work group matched with the E-government affair event from all the work groups according to the division of the work group, the event handling level associated with the work group, the event category associated with the work group, the division of the E-government affair event, the event handling level of the E-government affair event and the event category of the E-government affair event; and the division, the event handling level and the associated event category of the target work group matched with the E-government event respectively meet preset matching conditions with the division, the event handling level and the event category of the E-government event.

The region to which the electronic government affair event information belongs is the jurisdiction to which the electronic government affair event information belongs.

The event handling level refers to a level of e-government event information, such as street level, district level, city level, or the like.

The event category refers to department duties to which the e-government event information belongs.

The target work group matching means that the division of the target work group and the division of the e-government affair event meet preset matching conditions, the event handling level associated with the target work group and the event handling level of the e-government affair event meet preset matching conditions, and the event category of the target work group and the event category of the e-government affair event meet preset matching conditions, wherein the matching conditions are that codes or characters of selected areas, streets and event categories serve as matching criteria.

In an alternative embodiment, the matching condition is that characters of selected region, street and event categories are used as matching criteria, as shown in fig. 4, fig. 4 is a schematic view of an entry interface of e-government event information provided in an embodiment of the present application; the region to which the electronic government affair event belongs is an agriculture and forestry street, the event handling level is a street level, the event category is an urban management-sanitation system and can be matched with a working group with agriculture and forestry streets, street levels and urban management typefaces simultaneously, and matching with characters of the selected region, street and event category as matching standards is achieved.

In another optional embodiment, the matching condition is that codes of regions, streets and event categories are selected as matching criteria, and matching that codes of regions, streets and event categories are selected as matching criteria is achieved according to a preset code matching algorithm by obtaining codes of a region to which the e-government event belongs and a region to which the work group belongs, codes of an event handling level of the e-government event and an event handling level associated with the work group, and codes of an event category of the e-government event and an event category code associated with the work group.

It should be noted that the above-mentioned matching method based on the region and the event category is only an example and has no limitation, and if the work group and the e-government event are classified more finely, obviously, more work group information and e-government event information need to be compared in matching to determine the target work group matched with the e-government event.

In this embodiment, the server matches the obtained division to which the work group belongs, the event handling level associated with the work group, the division to which the e-government event belongs, and the event handling level of the e-government event; and performing partial matching or complete matching on the event type associated with the obtained work group and the event type of the E-government event to obtain a target work group matched with the E-government event information, and improving the matching accuracy and matching rate of the E-government event information and the target work group so as to improve the processing efficiency of the event.

S103: and sending the E-government affair event information to the client which is added into the target work group, so that the client displays the E-government affair event information in the target work group.

In an alternative embodiment, the e-government event information may be displayed directly in text on the clients that have joined the target work group.

In another alternative embodiment, the e-government event information may be recorded in an image, and the e-government event information may be displayed in the form of an image on the client who has joined the target work group.

In other alternative embodiments, the e-government event information may also be converted into a voice form, a video form, or the like, and the e-government event information is displayed in the form of a language or a video on the client that has joined the target work group.

The specific display form is not limited herein, and the above-mentioned line type is within the protection scope of the present application.

In this embodiment of the application, after the server successfully matches the e-government event information with the target work group, the server sends the information to be processed to the client joining the target work group, so that the client displays the occurrence time of the e-government event, the occurrence location of the e-government event, the event description of the e-government event, the urgency of the e-government event, and the scene photo of the e-government event in the e-government event information in the target work group, and thus, users joining the work group can browse the event information.

In an optional embodiment, in order to improve the interaction effect between the user and the e-government affair event information and meet the interaction requirement in the event processing process, please refer to fig. 5, fig. 5 is a schematic flowchart of S103 in the method for processing the e-government affair event based on the work group according to an embodiment of the present application, where step S103 further includes steps S1031 to S1032, which are specifically as follows:

s1031: converting the electronic government affair event information into an event information card; the event information card is used for displaying the electronic government affair event information and receiving the processing operation of the user on the electronic government affair event information.

The event information card is a control used for displaying E-government event information and responding to various user trigger operations.

In the embodiment of the application, the server acquires the e-government affair event information and creates an event information card according to the e-government affair event information.

S1032: and issuing the event information card to the client which is added into the target work group, so that the client displays the event information card in the target work group.

And the server issues the display data and the function data of the event information card when issuing the event information card. The display data of the event information card is used for confirming the display style and the display position of the event information card in the target work group; the function data of the event information card is used for realizing the functions of the event information card, such as: displaying e-government affair event information, responding to the trigger operation of the user on the event information card, and the like.

And after receiving the display data and the function data of the event information card, the client added into the target work group adds the display data and the function data into the interface data of the target work group, so that the event information card is displayed in the interface of the target work group. The target work group interface data refers to data for presenting a target work group interface, and includes: the background of the target work group, the display data and the function data of each control in the target work group, and the like.

As shown in fig. 6, fig. 6 is a schematic interface diagram of an event information card displayed in a work group according to an embodiment of the present application. And the server issues the event information card to the client which is added into the target work group, the client displays an information card in an information display window of the target work group, and a user can browse all information of the e-government affairs event by clicking the information card.

S104: and receiving a processing result of the E-government affair event through the client-side response to the operation of completing the processing of the E-government affair event.

In the embodiment of the application, the client responds to the processing completion operation of the e-government affair event, the client sends the processing result of the e-government affair event to the server, and the server receives the processing result of the e-government affair event.

As shown in fig. 7, fig. 7 is a schematic flowchart of S104 in the work group-based e-government event processing method according to an embodiment of the present application, where S104 includes step S1041, which is as follows:

s1041: receiving a processing result of the e-government affair event sent by the client; and the processing result is sent by the client responding to the processing completion operation, and the processing completion operation is received by the event information card corresponding to the e-government event information.

And the user inputs and submits the processing result through the interaction with the event information card corresponding to the E-government affair event information, so that the client is triggered to respond to the processing completion operation of the user, the processing result of the E-government affair event submitted by the user is sent to the server, and the server receives the processing result of the E-government affair event.

As shown in fig. 8, fig. 8 is a schematic view of a processing result entry interface of an e-government event provided in an embodiment of the present application, a user interacts with an event information card to trigger the event information card to enter the processing result entry interface of the e-government event, the processing result entry interface 80 includes a processing result input control 81 and a processing result submission control (not shown), the processing result input by the user is received through the processing result input control 80, the processing result submission control triggers a client to respond to a processing completion operation on the e-government event, the client sends the processing result on the e-government event to a server, and the server receives the processing result on the e-government event.

S1042: and according to the processing result of the electronic government affair event, transmitting the processing result of the electronic government affair event to the client which is added into the target work group, and enabling the client to display the processing result in the target work group.

The processing result of the electronic government affair event comprises a department confirmation result and a department response result, wherein the department confirmation result means that the electronic government affair event is received by a designated department and the department is responsible for the event; the department response result means that the designated department starts to respond and process the e-government affair event.

In an optional embodiment, the server may send a department confirmation result of the e-government affair event to the client joining the target work group according to the department confirmation result, so that the client displays department information in charge of the e-government affair event information in the target work group, wherein the department information includes an identifier of the department and a person in charge of the department; all users joining the workgroup can browse the department information. And issuing the department confirmation result of the e-government affair event to the client which is added into the target work group, so that the client displays the department confirmation result in the target work group, thereby realizing the issuing of the e-government affair event and improving the processing efficiency of the e-government affair event.

In another alternative embodiment, the server may send a department response result of the e-government affair event to the client joining the target work group according to the department response result, so that the client displays response information in charge of the e-government affair event information in the target work group, wherein the response information includes the time of the response and the user identifier of the response; enabling all users joining the workgroup to view the response message. And issuing the department response result of the electronic government affair event to the client which is added into the target work group, so that the client displays the department response result in the target work group, the acceptance of the electronic government affair event is ensured, and the processing efficiency of the electronic government affair event is improved.

In the embodiment of the application, a user can perform a series of operations such as processing result entry, modification, remarking and processing result submission through the event information card, so that the full-flow disposal of an event in a workgroup is realized, and the efficiency of event processing is improved.

In another alternative embodiment, in order to distribute an e-government event more flexibly, please refer to fig. 9, where fig. 9 is another schematic flow diagram of S104 in the method for processing an e-government event based on a work group according to an embodiment of the present application, where the method includes steps S1043 to S1045, which are as follows:

s1043: responding to a 'transfer' instruction; the transfer operation is received through the event information card corresponding to the electronic government affair event information, and the transfer instruction comprises an electronic government affair event identifier and a transfer work group identifier.

And the user inputs and submits the transfer result through the interaction with the event information card corresponding to the electronic government affair event information, so that the client is triggered to respond to the transfer instruction of the user, the transfer result of the electronic government affair event submitted by the user is sent to the server, and the server receives the transfer result of the electronic government affair event.

S1044: acquiring electronic government affair event information corresponding to the electronic government affair event identification and a transfer work group corresponding to the transfer work group identification according to the electronic government affair event identification and the transfer work group identification, and issuing a transfer work information card corresponding to the electronic government affair event information to a client side added to the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer information and receiving the processing operation of the user on the electronic government affair event information.

And the server receives a 'transfer' instruction sent by the client, matches all the electronic government affairs events and all the work groups according to the electronic government affair event identification and the transfer work group identification, and acquires electronic government affair event information corresponding to the electronic government affair event identification and the transfer work group corresponding to the transfer work group identification.

As shown in fig. 10, fig. 10 is a schematic view of a transfer interface of an electronic government event according to an embodiment of the present application, where fig. 10 shows a transfer confirmation control and a work group selection control, a transfer work group identifier (which may be a name of the transfer work group or a number of the transfer work group) input by a user is received through the work group selection control, a client is triggered by the transfer confirmation control to respond to the transfer operation, a "transfer" command including the electronic government event identifier and the transfer work group identifier is sent to a server, the server receives the "transfer" command sent by the client, analyzes the "transfer" command to obtain the electronic government event identifier and the transfer work group identifier, and matches the electronic government event and the transfer work group according to the electronic government event identifier and the transfer work group identifier to obtain electronic government event information corresponding to the electronic government event identifier and a transfer work group corresponding to the transfer work group identifier The electronic government affair event transfer is realized, and the flexibility of event distribution is improved.

S1045: issuing a transfer event information card corresponding to the e-government event information to the client which is added to the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer information and receiving the processing operation of the user on the electronic government affair event information.

After the server successfully matches the electronic government affair event information with the transfer work group, the transfer work information card corresponding to the electronic government affair event information is issued to the client which is added into the target work group, the client displays an information card in an information display window of the target work group, and a user can browse all information of the electronic government affair event by clicking the information card.

In this embodiment, the server, by responding to a "transfer" instruction, acquires electronic government event information corresponding to the electronic government event identifier and a transfer work group corresponding to the transfer work group identifier according to the electronic government event identifier and the transfer work group identifier, and issues a transfer work information card corresponding to the electronic government event information to the client that has joined the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer information and receiving the processing operation of the user on the electronic government affair event information, so that the transfer of the electronic government affair event is realized, and the flexibility of event distribution is improved.

In an alternative embodiment, the processing result of the e-government affairs further includes a department transaction result, after step S104, the server may further send the department transaction result of the e-government affairs to the client joining the target work group, so that the client displays the occurrence time of the e-government affairs, the occurrence location of the e-government affairs, the event description of the e-government affairs, the urgency of the e-government affairs and the scene photo of the e-government affairs in the e-government affair event information in the target work group, and thus, all users joining the work group can view the event information. And issuing the processing result of the e-government affair event to the client which is added into the target work group, so that the client displays the processing result in the target work group, thereby realizing the issuing of the e-government affair event and improving the processing efficiency of the e-government affair event.

In an alternative embodiment, please refer to fig. 11, fig. 11 is a schematic flowchart of a method for processing an e-government event based on a work group according to another embodiment of the present application, where the method further includes steps S106 to S107, which are as follows:

s106: responding to a special clustering command; the special group building instruction comprises a special work group name, a region of the special work group, at least two event categories related to the special work group and a to-be-grouped user corresponding to the special work group.

When the E-government affair event needs two or more than two work groups to carry out coordination work, the user can send a special group building instruction to the server through the client, the server responds to the special group building instruction, analyzes the special group building instruction, and obtains a special work group name, a region to which the special work group belongs, at least two event types related to the special work group and a user to be grouped corresponding to the special work group.

Wherein a special workgroup differs from a normal workgroup in that the special workgroup is associated with at least two event categories.

In an optional embodiment, a user can enter a processing result entry interface of the time to be processed, and trigger the client to send a 'special item group building' instruction to the server through interaction with a special item group building control in the processing result entry interface.

S107: and establishing a special work group according to the name of the special work group, the region of the special work group, at least two event types related to the special work group and a user to be grouped corresponding to the special work group, so that a client corresponding to the user to be grouped displays the special work group.

The server receives a special group building instruction sent by the client, and builds a special work group according to the special group building instruction, including the name of the special work group, the region of the special work group, at least two event types related to the special work group, and a user to be clustered corresponding to the special work group.

As shown in fig. 12, fig. 12 is a schematic diagram of a clustering interface of a special work group according to another embodiment of the present application, where fig. 12 shows a confirmation control and a selection control of the special work group, and the special work group selection control receives a special work group identifier (which may be a name of the special work group or a number of the special work group), a region to which the special work group belongs, and a to-be-clustered user corresponding to the special work group input by a user, and triggers a client to respond to the special work group clustering operation and send a special work group clustering instruction including the special work group identifier, the region to which the special work group belongs, and the to-be-clustered user corresponding to the special work group to a server through the confirmation control of the special work group.

In the embodiment of the application, a server receives a 'special group grouping' instruction sent by a client, establishes a special work group according to the name of the special work group, the region of the special work group, at least two event types associated with the special work group and a user to be grouped corresponding to the special work group, enables the client corresponding to the user to be grouped to display the special work group, issues an event information card associated with the special work group to the client of the special work group, displays the e-government affair event information and special group grouping information and receives the processing operation of the e-government affair event information by the user, responds to the processing completion operation of the e-government affair event through the client added with the special work group, receives the processing result of the e-government affair event, and can process the e-government affair event according to the actual situation, the method and the device realize the quick establishment of the special work group and improve the processing efficiency of the E-government affairs.

In other alternative embodiments, in order to ensure timely processing of an e-government event, please refer to fig. 13, where fig. 13 is a schematic flowchart of a method for processing an e-government event based on a work group according to another embodiment of the present application, and further includes steps S108 to S110, which are as follows:

s108: responding to an 'event handling' instruction, and acquiring the current time and the electronic government affair event information; wherein the e-government event information includes an occurrence time of the e-government event and a processing term of the e-government event.

And when the current time is close to the processing period of the electronic government affair event, the client sends an 'event hastening' instruction to the server, and the server responds to the 'event hastening' instruction and receives the event hastening operation on the electronic government affair event, wherein the event hastening operation comprises the step of correspondingly issuing the electronic government affair event to a work group corresponding to the electronic government affair event information.

S109: and judging whether the electronic government affair event meets a preset condition of hastening according to the current time, the occurrence time of the electronic government affair event and the processing period of the electronic government affair event.

The server receives an 'event promotion' instruction sent by a client, acquires the current time and the information of the electronic government affairs event, and judges whether the electronic government affairs event meets a preset promotion condition or not according to the current time, the occurrence time of the electronic government affairs event and the processing period of the electronic government affairs event.

In an alternative embodiment, the meeting of the preset condition means that the current time is close to an overdue time of the e-government event and the e-government event is not processed completely, wherein the overdue time is a time after the occurrence time of the e-government event is overlapped with the processing deadline of the e-government event, and the current time is close to the overdue time of the e-government event may be a difference between the overdue time and the current time is less than a preset time threshold.

S110: and if so, issuing the information for urging the electronic government affairs event to the client terminal which is added with the target work group matched with the information of the electronic government affairs event, and enabling the client terminal to display the information for urging in the target work group.

The server judges whether the electronic government affair event meets a preset hastening condition or not, if so, the hastening information of the electronic government affair event is sent to the client terminal which is added into a target work group matched with the electronic government affair event information, so that the client terminal displays the hastening information in the target work group, and a user can browse the hastening information.

In an alternative embodiment, as shown in fig. 14, fig. 14 is an interface schematic diagram of an information card for handling electronic government affairs displayed in a work group according to another embodiment of the present application, the information card for handling electronic government affairs in fig. 14 is a control for displaying information for handling electronic government affairs and responding to various user trigger operations obtained after conversion of information for handling electronic government affairs, and the information card for handling electronic government affairs has an information card for handling electronic government affairs, and a user can browse all pieces of information for handling electronic government affairs of the information card by triggering the information card for handling electronic government affairs, it can be understood that the information for handling electronic government affairs and the information for electronic government affairs may be the same information, or remaining information for handling electronic government affairs may be added on the basis of the information for electronic government affairs, therefore, the handling of the e-government affairs is realized, the acceptance of the e-government affairs is ensured, and the processing efficiency of the e-government affairs is improved.

In an optional embodiment, the method further comprises the step of: and the server responds to an event trace instruction, acquires the current time, the electronic government affair event information, the target work group matched with the electronic government affair event information and the processing result of the electronic government affair event, and stores the current time, the electronic government affair event information, the target work group matched with the electronic government affair event information and the processing result of the electronic government affair event.

Specifically, the server receives an event trace instruction sent by the client, acquires the current time and the processing result information of the electronic government affair event sent by the client, integrates the current time, the electronic government affair event information, the target work group matched with the electronic government affair event information and the processing result of the electronic government affair event into a data stream or a data packet, and sends the data stream or the data packet to the database, so that the recording of the processing flow of the electronic government affair event is realized, and the follow-up query of the electronic government affair event is facilitated.

In an alternative embodiment, if the transfer operation, the promotion operation and the special grouping operation related to the electronic government affair event information exist, the transfer information and the promotion information related to the electronic government affair event information are stored to form the special grouping information, and the information is integrated and stored in the database.

Referring to fig. 15, fig. 15 is a schematic structural diagram of an event distribution processing apparatus based on a work group according to an embodiment of the present application, where the apparatus may implement all or a part of the event distribution processing apparatus based on the work group through software, hardware, or a combination of the two, and the apparatus includes:

an obtaining module 151, configured to obtain e-government event information sent by a client;

the matching module 152 is used for obtaining a target work group matched with the e-government affair event information according to the e-government affair event information and a preset event distribution algorithm;

the distribution module 153 is configured to issue the e-government event information to the client corresponding to the target work group, so that the client displays the e-government event information in the target work group;

and the processing module 154 is configured to receive a processing result of the e-government event through the client response processing completion operation on the e-government event.

In this embodiment of the present application, the event distribution processing apparatus based on a work group, through the obtaining module 151, obtains e-government event information sent by a client, so as to implement matching of the e-government event information with a target work group; through the matching module 152, according to a preset event distribution algorithm, a target work group matched with the e-government affair event information is obtained, and the e-government affair event information is quickly and accurately matched with the target work group; the distribution module 153 is used for sending the e-government event information to the client corresponding to the target work group, so that the client displays the e-government event information in the target work group, and users joining the work group can browse the event information and process the e-government event in time. Through the processing module 154, the client responds to the processing completion operation of the e-government affair event, receives the processing result of the e-government affair event, and improves the event distribution processing efficiency.

Referring to fig. 16, fig. 16 is a schematic structural diagram of a server according to an embodiment of the present application. An embodiment of the present application further provides a server, including: a processor, a memory, and a computer program stored on the memory and executable on the processor; the server may store a plurality of instructions, where the instructions are suitable for being loaded by the processor and executing the method steps in the embodiments shown in fig. 1, fig. 3, fig. 5, fig. 7, fig. 9, fig. 11, and fig. 13, and a specific execution process may refer to specific descriptions of the embodiments shown in fig. 1, fig. 3, fig. 5, fig. 7, fig. 9, fig. 11, and fig. 13, which is not described herein again.

Wherein the processor may include one or more processing cores. The processor 160 is connected to various parts in the server by various interfaces and lines, executes various functions of the event distribution Processing device 6 and processes data by executing or executing instructions, programs, code sets or instruction sets stored in the memory 161 and calling data in the memory 161, and optionally, the processor 160 may be implemented in at least one hardware form of Digital Signal Processing (DSP), Field-Programmable Gate Array (FPGA), Programmable Logic Array (PLA). The processor 160 may integrate one or a combination of a Central Processing Unit (CPU), a Graphics Processing Unit (GPU), a modem, and the like. Wherein, the CPU mainly processes an operating system, a user interface, an application program and the like; the GPU is used for rendering and drawing contents required to be displayed by the touch display screen; the modem is used to handle wireless communications. It is understood that the modem may not be integrated into the processor 160, but may be implemented by a single chip.

The Memory 161 may include a Random Access Memory (RAM) or a Read-Only Memory (Read-Only Memory). Optionally, the memory 161 includes a non-transitory computer-readable medium. The memory 161 may be used to store instructions, programs, code sets, or instruction sets. The memory 161 may include a program storage area and a data storage area, wherein the program storage area may store instructions for implementing an operating system, instructions for at least one function (such as touch instructions, etc.), instructions for implementing the various method embodiments described above, and the like; the storage data area may store data and the like referred to in the above respective method embodiments. The memory 161 may optionally be at least one memory device located remotely from the processor 160.

It will be apparent to those skilled in the art that, for convenience and brevity of description, only the above-mentioned division of the functional units and modules is illustrated, and in practical applications, the above-mentioned function distribution may be performed by different functional units and modules according to needs, that is, the internal structure of the apparatus is divided into different functional units or modules to perform all or part of the above-mentioned functions. Each functional unit and module in the embodiments may be integrated in one processing unit, or each unit may exist alone physically, or two or more units are integrated in one unit, and the integrated unit may be implemented in a form of hardware, or in a form of software functional unit. In addition, specific names of the functional units and modules are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present application. The specific working processes of the units and modules in the system may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.

In the above embodiments, the descriptions of the respective embodiments have respective emphasis, and reference may be made to the related descriptions of other embodiments for parts that are not described or illustrated in a certain embodiment.

Those of ordinary skill in the art will appreciate that the various illustrative elements and algorithm steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware or combinations of computer software and electronic hardware. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.

In the embodiments provided in the present invention, it should be understood that the disclosed apparatus/terminal device and method may be implemented in other ways. For example, the above-described embodiments of the apparatus/terminal device are merely illustrative, and for example, the division of the modules or units is only one logical division, and there may be other divisions when actually implemented, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.

The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.

In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.

The integrated modules/units, if implemented in the form of software functional units and sold or used as separate products, may be stored in a computer readable storage medium. Based on such understanding, all or part of the flow of the method according to the embodiments of the present invention may also be implemented by a computer program, which may be stored in a computer-readable storage medium, and when the computer program is executed by a processor, the steps of the method embodiments may be implemented. Wherein the computer program comprises computer program code, which may be in the form of source code, object code, an executable file or some intermediate form, etc.

The present invention is not limited to the above-described embodiments, and various modifications and variations of the present invention are intended to be included within the scope of the claims and the equivalent technology of the present invention if they do not depart from the spirit and scope of the present invention.

Claims

1. An electronic government affair event processing method based on a work group is characterized by comprising the following steps:

acquiring electronic government affair event information sent by a client;

2. The method for processing e-government events based on work group according to claim 1, wherein said e-government event information includes the division to which said e-government event belongs, the event disposition level of said e-government event, and the event category of said e-government event, and said information of work group includes the division to which said work group belongs, the event disposition level associated with said work group, and the event category associated with said work group;

the step of obtaining a target work group matched with the electronic government affair event information according to the electronic government affair event information and a preset event distribution algorithm comprises the following steps:

searching a target work group matched with the E-government affair event from all the work groups according to the division of the work group, the event handling level associated with the work group, the event category associated with the work group, the division of the E-government affair event, the event handling level of the E-government affair event and the event category of the E-government affair event; and the division, the event handling level and the associated event category of the target work group matched with the E-government event respectively meet preset matching conditions with the division, the event handling level and the event category of the E-government event.

3. The work group-based e-government event processing method according to claim 1,

the step of sending the e-government affair event information to the client corresponding to the target work group to enable the client to display the e-government affair event information in the target work group includes the following steps:

converting the electronic government affair event information into an event information card; the event information card is used for displaying the electronic government affair event information and receiving the processing operation of the user on the electronic government affair event information;

and issuing the event information card to the client which is added into the target work group, so that the client displays the event information card in the target work group.

4. The work group-based e-government event processing method according to claim 3,

the receiving the processing result of the e-government affair event by the client responding to the processing completion operation of the e-government affair event comprises the following steps:

receiving a processing result of the e-government affair event sent by the client; the processing result is sent by a client responding to the processing completion operation, and the processing completion operation is received by the event information card corresponding to the e-government event information;

and according to the processing result of the electronic government affair event, transmitting the processing result of the electronic government affair event to the client which is added into the target work group, and enabling the client to display the processing result in the target work group.

5. The work group-based e-government event processing method according to claim 3,

responding to a 'transfer' instruction; the transfer operation is received through the event information card corresponding to the electronic government affair event information, and the transfer instruction comprises an electronic government affair event identifier and a transfer work group identifier;

acquiring electronic government affair event information corresponding to the electronic government affair event identification and a transfer work group corresponding to the transfer work group identification according to the electronic government affair event identification and the transfer work group identification, and issuing a transfer work information card corresponding to the electronic government affair event information to a client side added to the transfer work group; the transfer event information card is used for displaying the electronic government affair event information and the transfer information and receiving the processing operation of the user on the electronic government affair event information.

6. The work group-based e-government event processing method according to any one of claims 1 to 5, wherein before receiving the result of the e-government event processing through the client in response to the e-government event processing completion operation, comprising the steps of:

responding to an 'event handling' instruction, and acquiring the current time and the electronic government affair event information; wherein the e-government event information includes an occurrence time of the e-government event and a processing term of the e-government event;

judging whether the electronic government affair event meets a preset condition of forcing according to the current time, the occurrence time of the electronic government affair event and the processing period of the electronic government affair event;

and if so, issuing the information for urging the electronic government affairs event to the client terminal which is added with the target work group matched with the information of the electronic government affairs event, and enabling the client terminal to display the information for urging in the target work group.

7. The work group-based e-government event processing method according to any one of claims 1 to 5, wherein said receiving, by said client in response to the e-government event processing completion operation, a result of the e-government event processing, comprises the steps of:

and transmitting the processing result of the E-government affair event to the client which is added into the target work group, so that the client displays the processing result in the target work group.

8. The work group-based e-government event processing method according to any one of claims 1 to 5, further comprising the steps of:

responding to a special clustering command; the special group building instruction comprises a special work group name, a region of the special work group, at least two event categories related to the special work group and a to-be-grouped user corresponding to the special work group;

and establishing a special work group according to the name of the special work group, the region of the special work group, at least two event types related to the special work group and a user to be grouped corresponding to the special work group, so that a client corresponding to the user to be grouped displays the special work group.

9. An event distribution processing apparatus based on a work group, comprising:

10. A server, comprising: a processor, a memory, and a computer program stored on the memory and executable on the processor; the computer program when executed by the processor implements the steps of the work group-based e-government event processing method according to any one of claims 1 to 8.