CN115223291B - Business handling method and device for intelligent counter - Google Patents
Business handling method and device for intelligent counter Download PDFInfo
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- CN115223291B CN115223291B CN202210848752.8A CN202210848752A CN115223291B CN 115223291 B CN115223291 B CN 115223291B CN 202210848752 A CN202210848752 A CN 202210848752A CN 115223291 B CN115223291 B CN 115223291B
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- 238000004590 computer program Methods 0.000 claims description 24
- 238000012545 processing Methods 0.000 claims description 17
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
- G07C2011/04—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere related to queuing systems
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Abstract
The invention discloses a business handling method and a business handling device for an intelligent counter, and relates to the technical field of finance, wherein the method comprises the following steps: generating a queuing sequence number corresponding to each bank card identifier and a sequence of each queuing sequence number according to the insertion time of the corresponding bank card of each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users; according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, the updated number of users waiting before, the current queuing sequence number and the next queuing sequence number are sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user. The invention can update the queuing situation of the intelligent counter to the user in time.
Description
Technical Field
The invention relates to the technical field of finance, in particular to a business handling method and a business handling device for an intelligent counter. It should be noted that the business handling method and device of the intelligent counter of the present invention can be used in the financial technical field, and can also be used in any field other than the financial technical field, and the application field of the business handling method and device of the intelligent counter of the present invention is not limited.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
At present, when a user transacts business at an intelligent counter of a bank, the user needs to orderly stand in a queue in the intelligent counter area, and transacts business at the intelligent counter according to the sequence of the queue. The time consumption of handling business by each user is not fixed, and when the number of users in the queue is large, the users need to wait for a long time in the queue, so that the user experience is poor. And users are close to the intelligent counter area for queuing, and the user information of the users who are currently transacting business at the intelligent counter is easy to peep and leak by other queuing users.
Disclosure of Invention
The embodiment of the invention provides a business handling method of an intelligent counter, which is used for updating the queuing situation of the intelligent counter to a user in time through a mobile phone bank, avoiding long-time queuing waiting of the user in an intelligent counter area, improving user experience and further protecting the user information security of the user currently handling business by the intelligent counter, and comprises the following steps:
acquiring a bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and an insertion time corresponding to each bank card identifier;
generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier;
determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
The embodiment of the invention also provides a business handling device of the intelligent counter, which is used for updating the queuing situation of the intelligent counter to a user in time through a mobile phone bank, avoiding long-time queuing waiting of the user in an intelligent counter area, improving user experience and further protecting the user information security of the user currently handling business by the intelligent counter, and comprises the following steps:
the information acquisition module is used for acquiring the bank card identifiers of the bank cards inserted by the users through the card insertion device of the intelligent counter and the insertion time corresponding to the bank card identifiers;
the queuing sequence number generation module is used for generating queuing sequence numbers corresponding to the bank card identifiers and the sequence of the queuing sequence numbers according to the insertion time corresponding to the bank card identifiers;
the first processing module is used for determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
the second processing module is used for sequentially sending queuing number updating information to the current queuing number and the mobile phone bank corresponding to the queuing number which is not yet round when each queuing number is round according to the sequence of each queuing number; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
and the service handling module is used for handling the service for the current service handling user when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round.
The embodiment of the invention also provides computer equipment, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the processor realizes the business handling method of the intelligent counter when executing the computer program.
The embodiment of the invention also provides a computer readable storage medium, wherein the computer readable storage medium stores a computer program, and the computer program realizes the business handling method of the intelligent counter when being executed by a processor.
The embodiment of the invention also provides a computer program product, which comprises a computer program, wherein the computer program realizes the business handling method of the intelligent counter when being executed by a processor.
In the embodiment of the invention, the bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and the insertion time corresponding to each bank card identifier are obtained; generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number; and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user. Therefore, the queuing situation of the intelligent counter can be updated to the user in time through the mobile phone bank, long-time queuing waiting of the user in the intelligent counter area is not needed, user experience is improved, and user information safety of the user who is transacting business at the intelligent counter is further protected.
Drawings
In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art. In the drawings:
FIG. 1 is a flowchart of a business handling method for an intelligent counter according to an embodiment of the present invention;
FIG. 2 is a flowchart of a method for handling a service for a current service handling user when it is determined that a user identifier uploaded by the current service handling user corresponds to a currently-running queuing number in an embodiment of the present invention;
FIG. 3 is a flowchart of another method for handling a service for a current service handling user when it is determined that a user identifier uploaded by the current service handling user corresponds to a currently-running queuing number in an embodiment of the present invention;
FIG. 4 is a schematic diagram of a business transaction device for an intelligent counter according to an embodiment of the present invention;
fig. 5 is a schematic diagram of a computer device according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention will be described in further detail with reference to the accompanying drawings. The exemplary embodiments of the present invention and their descriptions herein are for the purpose of explaining the present invention, but are not to be construed as limiting the invention.
The data acquisition, storage, use, processing and the like in the technical scheme meet the relevant regulations of national laws and regulations.
The term "and/or" is used herein to describe only one relationship, meaning that there may be three relationships, e.g., a and/or B, which may mean: a exists alone, A and B exist together, and B exists alone. In addition, the term "at least one" herein means any one of a plurality or any combination of at least two of a plurality, for example, including at least one of A, B, C, and may mean including any one or more elements selected from the group consisting of A, B and C.
In the description of the present specification, the terms "comprising," "including," "having," "containing," and the like are open-ended terms, meaning including, but not limited to. Reference to the terms "one embodiment," "a particular embodiment," "some embodiments," "for example," etc., means that a particular feature, structure, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the present application. In this specification, schematic representations of the above terms do not necessarily refer to the same embodiments or examples. Furthermore, the particular features, structures, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. The sequence of steps involved in the embodiments is used to schematically illustrate the practice of the present application, and is not limited thereto and may be appropriately adjusted as desired.
According to research, when a user transacts business at an intelligent counter of a bank, the user needs to orderly stand in a queue in the intelligent counter area, and transacts the business at the intelligent counter according to the sequence of the queue. The time consumption of handling business by each user is not fixed, and when the number of users in the queue is large, the users need to wait for a long time in the queue, so that the user experience is poor. And users are close to the intelligent counter area for queuing, and the user information of the users who are currently transacting business at the intelligent counter is easy to peep and leak by other queuing users.
For the above study, an embodiment of the present invention provides a business handling method for an intelligent counter, as shown in fig. 1, including:
s101: acquiring a bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and an insertion time corresponding to each bank card identifier;
s102: generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier;
s103: determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
s104: according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
s105: and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
In the embodiment of the invention, the bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and the insertion time corresponding to each bank card identifier are obtained; generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number; and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user. Therefore, the queuing situation of the intelligent counter can be updated to the user in time through the mobile phone bank, long-time queuing waiting of the user in the intelligent counter area is not needed, user experience is improved, and user information safety of the user who is transacting business at the intelligent counter is further protected.
The business handling method of the intelligent counter is described in detail below.
For the above S101 to S103, after the user arrives at the banking website, for example, the user may insert a banking card corresponding to the banking website on the card insertion device of the intelligent counter, the intelligent counter may generate a corresponding queuing number for the user according to the insertion time of the banking card inserted by the user, queue the user in the background according to the order of the queuing numbers, and send the queuing number corresponding to the user and the number of users waiting in front to the mobile phone bank of the user.
In an embodiment of the present invention, a card insertion device of an intelligent counter includes: a plurality of first clamping grooves; each first clamping groove is provided with a corresponding clamping groove mark.
Specifically, after the mobile phone bank of the user receives the corresponding queuing serial number, the bank card inserted in the first card slot can for example require the user to take out in time, so that other users can continue to insert the bank card in the first card slot and then acquire the queuing serial number. Therefore, in an embodiment of the present invention, after sending the corresponding queuing number and the number of waiting users to the mobile phone bank of each user, the method further includes: sending first card taking reminding information to a first mobile phone bank corresponding to each first bank card identifier acquired from a first card slot; the first card taking reminding information comprises a card slot identifier of a first card slot where the first card taking reminding information corresponds to the first bank card identifier.
Here, the first bank card identifier is a bank card identifier of the bank card inserted in the first card slot, and the first mobile phone bank refers to a mobile phone bank of the user of the bank card inserted in the first card slot.
Therefore, the user can timely take the bank card from the corresponding first card slot according to the first card taking reminding information, other users can be guaranteed to normally insert the card to acquire the queuing number, and the queuing information processing efficiency of the intelligent counter is improved.
In addition, the bank card inserted by the user in the card inserting device of the intelligent counter may be a bank card to be used in the subsequent business handling on the intelligent counter, or may be inserted only for queuing, so in another embodiment of the present invention, the card inserting device of the intelligent counter further includes: a plurality of second clamping grooves; each second clamping groove is provided with a corresponding clamping groove mark.
Here, the bank card in the second card slot may not require the user to take out the bank card after the user takes the queuing number, for example, the user may be asked whether to store the bank card in the second card slot after the user takes the queuing number, so as to be used directly when the intelligent counter handles the service, or take out the bank card from the second card slot.
The method for sending the queuing number to the mobile phone bank of each user and the number of the waiting users further comprises the following steps: and sending to the second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirmation information of whether to take the card; feedback is given: the corresponding bank card of the second mobile phone bank without taking the card is locked in the corresponding second card slot, so that when a user without taking the card transacts the business, the corresponding bank card locked in the second card slot is directly utilized to transact the business, and after the business transacts, the second card slot is unlocked to the bank card; feedback to: the second mobile phone bank for taking the card sends second card taking reminding information; the second card taking reminding information comprises a card slot identifier of a second card slot where the second card taking reminding information corresponds to the second bank card identifier.
Here, the second bank card identifier is a bank card identifier of a bank card inserted in the second card slot, and the second mobile phone bank refers to a mobile phone bank of a user of the bank card inserted in the second card slot, and the locking of the bank card in the second card slot includes, for example, fixing the bank card in the second card slot without allowing removal.
For the above S104, the intelligent counter queues the user in the background according to the order of the queuing numbers, for example, including: and according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, sending queuing sequence number updating information to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn.
The queuing number updating information comprises the number of users waiting for the front edge after updating, the queuing number of the current round and the queuing number of the next round.
Illustratively, it is assumed that the queuing numbers are generated sequentially: 01. 02, 03, 04, when the round of the mobile phone bank is 01, the mobile phone bank sends the round of the mobile phone bank to the mobile phone bank corresponding to 01, 02, 03, 04, the queuing number of the current round of the mobile phone bank is 01, the queuing number of the next round of the mobile phone bank is 02, the number of users waiting before sending the mobile phone bank corresponding to the mobile phone bank to the mobile phone is 0, the number of users waiting before sending the mobile phone bank to the mobile phone bank corresponding to the mobile phone bank to the mobile phone is 02 is 1, the number of users waiting before sending the mobile phone bank to the mobile phone bank corresponding to the mobile phone bank to the mobile phone is 03 is 2, and the number of users waiting before sending the mobile phone bank to the mobile phone bank corresponding to the mobile phone bank to the mobile phone is 04 is 3; when the round 02 arrives, the round 02 is sent to the mobile phone banks corresponding to 02, 03 and 04, the queuing number of the current round is 02, the queuing number of the next round is 03, the number of users waiting before the round 02 is 0, the number of users waiting before the round 03 is 1, and the number of users waiting before the round 04 is 2.
In the step S105, when the user transacts the business for the current business, different methods may be adopted for the user who takes out the bank card (for example, the user who inserts the bank card in the first card slot or the user who inserts the bank card in the second card slot but takes out the bank card later) and the user who does not take out the bank card (for example, the user who locks the bank card in the second card slot).
For example, for a user who takes a card (for example, a user who inserts a bank card in a first card slot or a user who inserts a bank card in a second card slot but takes a bank card out later), as shown in fig. 2, a method flowchart for handling a service for a current service handling user when determining that a user identifier uploaded by the current service handling user corresponds to a queuing number currently in round is provided in an embodiment of the present invention, including:
s201: receiving a business handling request submitted by a current business handling user through inserting a bank card into a card inserting device of the intelligent counter or scanning an identity card at the intelligent counter;
s202: determining the user identification of the current business handling user according to the business handling request;
s203: and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
Furthermore, feedback is given to: the second mobile phone bank without taking the card (namely the mobile phone bank of the user with the bank card locked in the second clamping groove) sends a face information acquisition prompt so that the user without taking the card can upload the first face information to the intelligent counter through the intelligent counter or the corresponding second mobile phone bank; generating an association relationship between the first face information and the corresponding second bank card identifier; as shown in fig. 3, another method flowchart for determining that a user identifier uploaded by a current service handling user corresponds to a currently-running queuing number and handling a service for the current service handling user according to an embodiment of the present invention includes:
s301: receiving a service handling request uploaded by a current service handling user; the business handling request carries a card slot identifier corresponding to the locked bank card uploaded by the current business handling user;
s302: acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user;
s303: determining the user identification of the current business handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current business handling user;
s304: and when the user identification of the current service handling user corresponds to the queuing number of the current round, acquiring second face information of the current service handling user, and when the second face information is consistent with first face information associated with a second bank card identification corresponding to a card slot identification uploaded by the current service handling user, handling the service for the current service handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current service handling user.
The embodiment of the invention also provides a business handling device of the intelligent counter, which is described in the following embodiment. Because the principle of the device for solving the problems is similar to that of the business handling method of the intelligent counter, the implementation of the device can refer to the implementation of the business handling method of the intelligent counter, and the repeated parts are not repeated.
As shown in fig. 4, a schematic diagram of a business transaction device of an intelligent counter according to an embodiment of the present invention includes:
the information obtaining module 401 is configured to obtain a bank card identifier of each bank card inserted by each user through the card insertion device of the intelligent counter, and an insertion time corresponding to each bank card identifier;
a queuing number generation module 402, configured to generate a queuing number corresponding to each bank card identifier and a sequence of the queuing numbers according to an insertion time corresponding to each bank card identifier;
the first processing module 403 is configured to determine a user identifier corresponding to each bank card identifier according to each bank card identifier, and send, to a mobile phone bank of each user, a corresponding queuing number and the number of users waiting in front according to the user identifier corresponding to each bank card identifier;
the second processing module 404 is configured to send, when each queuing sequence number is in turn in the round, queuing sequence number update information to a mobile phone bank corresponding to the currently in-round queuing sequence number and the not-in-round queuing sequence number; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
the service handling module 405 is configured to handle a service for a current service handling user when it is determined that the user identifier uploaded by the current service handling user corresponds to the queuing number currently in round.
In one possible embodiment, the card insertion device of the smart counter includes: a plurality of first clamping grooves; each first clamping groove is provided with a corresponding clamping groove mark; the service handling device further comprises: the third processing module is used for sending first card taking reminding information to the first mobile phone banks corresponding to the first bank card identifiers acquired from the first card slots; the first card taking reminding information comprises a card slot identifier of a first card slot where the first card taking reminding information corresponds to the first bank card identifier.
In one possible implementation manner, the service handling module is specifically configured to receive a service handling request submitted by a current service handling user through inserting a bank card into a card insertion device of the intelligent counter or scanning an identity card at the intelligent counter; determining the user identification of the current business handling user according to the business handling request; and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
In one possible embodiment, the card insertion device of the smart counter further includes: a plurality of second clamping grooves; wherein, each second clamping groove is provided with a corresponding clamping groove mark; the service handling device further comprises: the fourth processing module is configured to send, to a second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirmation information of whether to take the card; feedback is given: the corresponding bank card of the second mobile phone bank without taking the card is locked in the corresponding second card slot, so that when a user without taking the card transacts the business, the corresponding bank card locked in the second card slot is directly utilized to transact the business, and after the business transacts, the second card slot is unlocked to the bank card; feedback to: the second mobile phone bank for taking the card sends second card taking reminding information; the second card taking reminding information comprises a card slot identifier of a second card slot where the second card taking reminding information corresponds to the second bank card identifier.
In one possible embodiment, the method further comprises: a fifth processing module for feeding back: the second mobile phone bank without taking the card sends a face information acquisition prompt so that a user without taking the card can upload the first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank; generating an association relationship between the first face information and the corresponding second bank card identifier; the business handling module is specifically used for receiving a business handling request uploaded by a current business handling user; the business handling request carries a card slot identifier corresponding to the locked bank card uploaded by the current business handling user; acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user; and according to a second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user, determining the user identifier of the current service handling user, acquiring second face information of the current service handling user when the user identifier of the current service handling user corresponds to the queuing number of the current round, and when the second face information is consistent with first face information associated with the second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user, handling the service according to the second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user.
Based on the foregoing inventive concept, as shown in fig. 5, the present invention further proposes a computer device 500, including a memory 510, a processor 520, and a computer program 530 stored in the memory 510 and executable on the processor 520, where the processor 520 implements the foregoing intelligent counter business handling method when executing the computer program 530.
The embodiment of the invention also provides a computer readable storage medium, wherein the computer readable storage medium stores a computer program, and the computer program realizes the business handling method of the intelligent counter when being executed by a processor.
The embodiment of the invention also provides a computer program product, which comprises a computer program, wherein the computer program realizes the business handling method of the intelligent counter when being executed by a processor.
In the embodiment of the invention, the bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and the insertion time corresponding to each bank card identifier are obtained; generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier; determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications; according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number; and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user. Therefore, the queuing situation of the intelligent counter can be updated to the user in time through the mobile phone bank, long-time queuing waiting of the user in the intelligent counter area is not needed, user experience is improved, and user information safety of the user who is transacting business at the intelligent counter is further protected.
It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The foregoing description of the embodiments has been provided for the purpose of illustrating the general principles of the invention, and is not meant to limit the scope of the invention, but to limit the invention to the particular embodiments, and any modifications, equivalents, improvements, etc. that fall within the spirit and principles of the invention are intended to be included within the scope of the invention.
Claims (8)
1. A business transaction method for an intelligent counter, comprising:
acquiring a bank card identifier of each bank card inserted by each user through the card inserting device of the intelligent counter and an insertion time corresponding to each bank card identifier;
generating a queuing sequence number corresponding to each bank card identifier and the sequence of each queuing sequence number according to the insertion time corresponding to each bank card identifier;
determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
according to the sequence of each queuing sequence number, when each queuing sequence number is in turn, queuing sequence number updating information is sent to the mobile phone bank corresponding to the current queuing sequence number and the queuing sequence number which is not in turn; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
when the user identification uploaded by the current service handling user is determined to correspond to the queuing number of the current round, handling the service for the current service handling user;
the card inserting device of the intelligent counter further comprises: a plurality of second clamping grooves; wherein, each second clamping groove is provided with a corresponding clamping groove mark;
after sending the corresponding queuing number and the number of the waiting users to the mobile phone bank of each user, the method further comprises the following steps:
and sending to the second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirmation information of whether to take the card;
feedback is given: the corresponding bank card of the second mobile phone bank without taking the card is locked in the corresponding second card slot, so that when a user without taking the card transacts the business, the corresponding bank card locked in the second card slot is directly utilized to transact the business, and after the business transacts, the second card slot is unlocked to the bank card;
feedback to: the second mobile phone bank for taking the card sends second card taking reminding information; the second card taking reminding information comprises a card slot identifier of a second card slot where the second card taking reminding information corresponds to the second bank card identifier;
further comprises:
feedback to: the second mobile phone bank without taking the card sends a face information acquisition prompt so that a user without taking the card can upload the first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank;
generating an association relationship between the first face information and the corresponding second bank card identifier;
when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, the method for handling the service for the current service handling user comprises the following steps:
receiving a service handling request uploaded by a current service handling user; the business handling request carries a card slot identifier corresponding to the locked bank card uploaded by the current business handling user;
acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user;
determining the user identification of the current business handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current business handling user;
and when the user identification of the current service handling user corresponds to the queuing number of the current round, acquiring second face information of the current service handling user, and when the second face information is consistent with first face information associated with a second bank card identification corresponding to a card slot identification uploaded by the current service handling user, handling the service for the current service handling user according to the second bank card identification corresponding to the card slot identification uploaded by the current service handling user.
2. The business transaction method according to claim 1, wherein the card insertion device of the intelligent counter comprises: a plurality of first clamping grooves; each first clamping groove is provided with a corresponding clamping groove mark;
after sending the corresponding queuing number and the number of the waiting users to the mobile phone bank of each user, the method further comprises the following steps:
sending first card taking reminding information to a first mobile phone bank corresponding to each first bank card identifier acquired from a first card slot; the first card taking reminding information comprises a card slot identifier of a first card slot where the first card taking reminding information corresponds to the first bank card identifier.
3. The service handling method according to claim 1 or 2, wherein when determining that the user identifier uploaded by the current service handling user corresponds to the currently-running queuing number, handling the service for the current service handling user includes:
receiving a business handling request submitted by a current business handling user through inserting a bank card into a card inserting device of the intelligent counter or scanning an identity card at the intelligent counter;
determining the user identification of the current business handling user according to the business handling request;
and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
4. A business transaction device for an intelligent counter, comprising:
the information acquisition module is used for acquiring the bank card identifiers of the bank cards inserted by the users through the card insertion device of the intelligent counter and the insertion time corresponding to the bank card identifiers;
the queuing sequence number generation module is used for generating queuing sequence numbers corresponding to the bank card identifiers and the sequence of the queuing sequence numbers according to the insertion time corresponding to the bank card identifiers;
the first processing module is used for determining user identifications corresponding to the bank card identifications according to the bank card identifications, and sending corresponding queuing numbers and the number of users waiting in front to the mobile phone banks of the users according to the user identifications corresponding to the bank card identifications;
the second processing module is used for sequentially sending queuing number updating information to the current queuing number and the mobile phone bank corresponding to the queuing number which is not yet round when each queuing number is round according to the sequence of each queuing number; the queuing sequence number updating information comprises the number of users waiting for the front edge after updating, the current round of queuing sequence number and the next round of queuing sequence number;
the business handling module is used for determining that the user identification uploaded by the current business handling user corresponds to the queuing number of the current round, and handling business for the current business handling user;
the card inserting device of the intelligent counter further comprises: a plurality of second clamping grooves; wherein, each second clamping groove is provided with a corresponding clamping groove mark;
the service handling device further comprises: the fourth processing module is configured to send, to a second mobile phone bank corresponding to each second bank card identifier acquired from the second card slot: confirmation information of whether to take the card;
feedback is given: the corresponding bank card of the second mobile phone bank without taking the card is locked in the corresponding second card slot, so that when a user without taking the card transacts the business, the corresponding bank card locked in the second card slot is directly utilized to transact the business, and after the business transacts, the second card slot is unlocked to the bank card;
feedback to: the second mobile phone bank for taking the card sends second card taking reminding information; the second card taking reminding information comprises a card slot identifier of a second card slot where the second card taking reminding information corresponds to the second bank card identifier;
further comprises: a fifth processing module for feeding back: the second mobile phone bank without taking the card sends a face information acquisition prompt so that a user without taking the card can upload the first face information to the intelligent counter through the intelligent counter or a corresponding second mobile phone bank; generating an association relationship between the first face information and the corresponding second bank card identifier; the business handling module is specifically used for receiving a business handling request uploaded by a current business handling user; the business handling request carries a card slot identifier corresponding to the locked bank card uploaded by the current business handling user; acquiring a second bank card identifier corresponding to the card slot identifier uploaded by the current business handling user; and according to a second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user, determining the user identifier of the current service handling user, acquiring second face information of the current service handling user when the user identifier of the current service handling user corresponds to the queuing number of the current round, and when the second face information is consistent with first face information associated with the second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user, handling the service according to the second bank card identifier corresponding to the card slot identifier uploaded by the current service handling user.
5. The business transaction apparatus according to claim 4, wherein the card insertion device of the smart counter comprises: a plurality of first clamping grooves; each first clamping groove is provided with a corresponding clamping groove mark;
the service handling device further comprises: the third processing module is used for sending first card taking reminding information to the first mobile phone banks corresponding to the first bank card identifiers acquired from the first card slots; the first card taking reminding information comprises a card slot identifier of a first card slot where the first card taking reminding information corresponds to the first bank card identifier.
6. The business transaction device according to claim 4 or 5, wherein the business transaction module is specifically configured to receive a business transaction request submitted by a current business transaction user through insertion of a bank card into the card insertion device of the intelligent counter or scanning of an identity card at the intelligent counter;
determining the user identification of the current business handling user according to the business handling request;
and when the user identification uploaded by the current service handling user corresponds to the queuing number of the current round, handling the service for the current service handling user.
7. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the method of any of claims 1 to 3 when executing the computer program.
8. A computer readable storage medium, characterized in that the computer readable storage medium stores a computer program which, when executed by a processor, implements the method of any of claims 1 to 3.
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