CN104809548A - Client appeal work order automatically issuing method - Google Patents
Client appeal work order automatically issuing method Download PDFInfo
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- CN104809548A CN104809548A CN201510148844.5A CN201510148844A CN104809548A CN 104809548 A CN104809548 A CN 104809548A CN 201510148844 A CN201510148844 A CN 201510148844A CN 104809548 A CN104809548 A CN 104809548A
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Abstract
The invention relates to a client appeal work order automatically issuing method. The client appeal work order automatically issuing method comprises the following steps of S1, compiling client number information identification rules which are used for identifying clients according to user information; S2, correlating incoming numbers, user addresses and last service information; S3, determining power supply management units that the clients belong to and issuing client appeal information. The client appeal work order automatically issuing method can help automatically issue client incoming appeals to corresponding power supply units in a program mode, thereby achieving the aim of improving the labor efficiency and reducing appeal work order issuing errors.
Description
Technical field
The invention belongs to electric power enterprise process client's demand field, what be specifically related to a kind of client's demand work order sends method automatically.
Background technology
The incoming call demand of electric power enterprise a few days ago gets more and more, the management of power use unit sending to its correspondence under ceaselessly client's demand is often needed to process, the processing mode of manual sort consumed a large amount of human resources and time resource in the past, inefficiency, and the situation usually occurring that demand work order distributes mistake.
Summary of the invention
In view of this, what the object of this invention is to provide a kind of client's demand work order sends method automatically, can automatically by caller client demand by program mode (PM) automatically under send to corresponding power supply unit, reach and improve man efficiency and reduce the object that demand work order distributes mistake.
The present invention adopts following scheme to realize: a kind of client's demand work order automatically send method, comprise the following steps:
Step S1: establishment family information recognition rule, described rule is for identify client according to user profile;
Step S2: association caller ID, associated user address, association information on services last time;
Step S3: the affiliated power supply management unit judging client, and client's demand information is sent.
Further, the history information on services that the caller ID that the user profile in described step S1 is user, the address of client feedback problem and power supply management unit provide for this client.
Further, the address of described client feedback problem is stored in user basic information storehouse, and described caller ID is stored in user's telephone number storehouse, and described power supply management unit serves work order storehouse for history information on services that this client provides is stored in user.
Further, the association caller ID in described step S2 for carrying out program looks according to code of calling in user's telephone number storehouse, and correspondence goes out the numbering of this client in user basic information storehouse.
Further, the associated user address in described step S2 is in user basic information storehouse, carry out program looks according to the address of customer responsiveness, and correspondence goes out the place power supply management unit of this customer address.
Preferably, association information on services last time in described step S2 is serve in work order history library the family information and power supply management unit information of searching one time user according to this user mobile phone number.
Especially, described step S2 adopts SQL language program statement, and is deployed in client's positioning service on backstage by described SQL language program statement.
Further, the result that described step S3 obtains according to step S2, sends to the power supply management unit belonging to it under user's demand information is automatic.
Compared with prior art, the present invention can automatically by caller client demand by program mode (PM) automatically under send to corresponding power supply management unit, by identifying caller ID, the electricity consumption address information of client, and compare with customer information storehouse, automatically identify the power supply management unit accepting this client's demand, after the complete demand of client feedback, automatically submit to corresponding power supply management unit, reach and improve man efficiency and reduce the object that demand work order distributes mistake.
Accompanying drawing explanation
Fig. 1 is method flow diagram of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the present invention will be further described.
As shown in Figure 1, what present embodiments provide a kind of client's demand work order sends method automatically, comprises the following steps:
Step S1: establishment family information recognition rule, described rule is for identify client according to user profile;
Step S2: association caller ID, associated user address, association information on services last time;
Step S3: the affiliated power supply management unit judging client, and client's demand information is sent.
In the present embodiment, the history information on services that the caller ID that the user profile in described step S1 is user, the address of client feedback problem and power supply management unit provide for this client.
In the present embodiment, the address of described client feedback problem is stored in user basic information storehouse, and described caller ID is stored in user's telephone number storehouse, and described power supply management unit serves work order storehouse for history information on services that this client provides is stored in user.
In the present embodiment, the association caller ID in described step S2 for carrying out program looks according to code of calling in user's telephone number storehouse, and correspondence goes out the numbering of this client in user basic information storehouse.
In the present embodiment, the associated user address in described step S2 is in user basic information storehouse, carry out program looks according to the address of customer responsiveness, and correspondence goes out the place power supply management unit of this customer address.
Preferably, in the present embodiment, association information on services last time in described step S2 is serve in work order history library the family information and power supply management unit information of searching one time user according to this user mobile phone number.
Especially, in the present embodiment, described step S2 adopts SQL language program statement, and is deployed in client's positioning service on backstage by described SQL language program statement.
In the present embodiment, the result that described step S3 obtains according to step S2, sends to the power supply management unit belonging to it under user's demand information is automatic.
More specifically, the present embodiment will set forth said method further.Client's demand work order automatically send a method, comprise the following steps:
Step S1: establishment family information recognition rule, is specially the incoming information according to user, in the history information on services that the address of phone (mobile phone) number, client feedback problem and power supply management enterprise provide for this client, identifies client in conjunction with this three category information.Involved be recorded as user basic information storehouse, user's telephone number storehouse and user serve work order storehouse.
Step S2: association caller ID, associated user address, association information on services last time.Be specially (1) and in user's telephone number storehouse, carry out program looks according to code of calling, correspondence goes out the numbering of this client in user basic information storehouse.(2) in user basic information storehouse, carry out program looks according to the address of customer responsiveness, correspondence goes out the place power supply management unit of this customer address.(3) serve in work order history library the family information and power supply management unit information of searching one time user according to this user mobile phone number.And above three kinds of rules are converted to SQL language program statement, be deployed in client's positioning service on backstage.
Step S3: the affiliated power supply management unit judging client, and client's demand information is sent.Be specially when one takes on the telephone arriving, according to above three kinds of rules, client's positioning service is used to judge the affiliated power supply management unit of client, phone has been accepted in 95598 customer service representatives, when client's demand is sent, cannot select the power supply management unit of this client again, system will identify automatically, send.
The present invention can automatically by caller client demand by program mode (PM) automatically under send to corresponding power supply unit, substantially increase work efficiency, saved a large amount of human resources and time resource, there is very strong popularizing application prospect.
The foregoing is only preferred embodiment of the present invention, all equalizations done according to the present patent application the scope of the claims change and modify, and all should belong to covering scope of the present invention.
Claims (8)
1. client's demand work order automatically send a method, it is characterized in that comprising the following steps:
Step S1: establishment family information recognition rule, described rule is for identify client according to user profile;
Step S2: association caller ID, associated user address, association information on services last time;
Step S3: the affiliated power supply management unit judging client, and client's demand information is sent.
2. a kind of client's demand work order according to claim 1 automatically send method, it is characterized in that: the history information on services that the address of the caller ID that the user profile in described step S1 is user, client feedback problem and power supply management unit provide for this client.
3. a kind of client's demand work order according to claim 2 automatically send method, it is characterized in that: the address of described client feedback problem is stored in user basic information storehouse, described caller ID is stored in user's telephone number storehouse, and described power supply management unit serves work order storehouse for history information on services that this client provides is stored in user.
4. a kind of client's demand work order according to claim 1 automatically send method, it is characterized in that: the association caller ID in described step S2 for carrying out program looks according to code of calling in user's telephone number storehouse, and correspondence goes out the numbering of this client in user basic information storehouse.
5. a kind of client's demand work order according to claim 1 automatically send method, it is characterized in that: the associated user address in described step S2 is in user basic information storehouse, carry out program looks according to the address of customer responsiveness, and correspondence goes out the place power supply management unit of this customer address.
6. a kind of client's demand work order according to claim 1 automatically send method, it is characterized in that: association information on services last time in described step S2 is serve in work order history library the family information and power supply management unit information of searching one time user according to this user mobile phone number.
7. automatically send method according to a kind of client's demand work order described in claim 1, it is characterized in that: described step S2 adopts SQL language program statement, and is deployed in client's positioning service on backstage by described SQL language program statement.
8. automatically send method according to a kind of client's demand work order described in claim 1, it is characterized in that: the result that described step S3 obtains according to step S2, by user's demand information automatically under send to power supply management unit belonging to it.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510148844.5A CN104809548A (en) | 2015-04-01 | 2015-04-01 | Client appeal work order automatically issuing method |
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| CN201510148844.5A CN104809548A (en) | 2015-04-01 | 2015-04-01 | Client appeal work order automatically issuing method |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105205733A (en) * | 2015-09-30 | 2015-12-30 | 江苏省电力公司南京供电公司 | Method for intelligently studying, judging and screening repairing construction teams through address base fuzzy matching |
| CN105447654A (en) * | 2015-12-31 | 2016-03-30 | 国网四川蓬溪县供电有限责任公司 | Intelligent work order dispatch realization method and device |
| CN107230087A (en) * | 2017-04-12 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of bullet screen system of phone incoming call auto form delivering |
| CN107481129A (en) * | 2017-09-29 | 2017-12-15 | 武汉企越财务咨询有限公司 | Financial data management system for financial counseling company |
| CN110852556A (en) * | 2019-09-20 | 2020-02-28 | 国网浙江省电力有限公司 | 95598 automatic order dispatching method for first-aid repair work order |
| CN111105248A (en) * | 2019-12-03 | 2020-05-05 | 广东电网有限责任公司 | Client appeal automatic early warning system based on client portrait |
| CN111949729A (en) * | 2020-07-23 | 2020-11-17 | 广州博鳌纵横网络科技有限公司 | Information association synchronization method and system based on client information |
| CN112348345A (en) * | 2020-10-30 | 2021-02-09 | 国网山东省电力公司临沂供电公司 | Intelligent automatic order dispatching method and system |
| CN114065959A (en) * | 2021-10-19 | 2022-02-18 | 上海威派格智慧水务股份有限公司 | Water affair service hotline system |
| CN117273314A (en) * | 2023-09-11 | 2023-12-22 | 中通服网络信息技术有限公司 | Rule base-based method for matching and consignment of underwriting units and automatic dispatching |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105205733A (en) * | 2015-09-30 | 2015-12-30 | 江苏省电力公司南京供电公司 | Method for intelligently studying, judging and screening repairing construction teams through address base fuzzy matching |
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| CN107230087A (en) * | 2017-04-12 | 2017-10-03 | 广州御银金融服务有限公司 | A kind of bullet screen system of phone incoming call auto form delivering |
| CN107481129A (en) * | 2017-09-29 | 2017-12-15 | 武汉企越财务咨询有限公司 | Financial data management system for financial counseling company |
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| CN111105248A (en) * | 2019-12-03 | 2020-05-05 | 广东电网有限责任公司 | Client appeal automatic early warning system based on client portrait |
| CN111949729A (en) * | 2020-07-23 | 2020-11-17 | 广州博鳌纵横网络科技有限公司 | Information association synchronization method and system based on client information |
| CN112348345A (en) * | 2020-10-30 | 2021-02-09 | 国网山东省电力公司临沂供电公司 | Intelligent automatic order dispatching method and system |
| CN114065959A (en) * | 2021-10-19 | 2022-02-18 | 上海威派格智慧水务股份有限公司 | Water affair service hotline system |
| CN117273314A (en) * | 2023-09-11 | 2023-12-22 | 中通服网络信息技术有限公司 | Rule base-based method for matching and consignment of underwriting units and automatic dispatching |
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Application publication date: 20150729 |