extended-abstract

Embodied Conversational Interfaces for the Elderly User

Authors:

Marieke M. M. Peeters,

Mark A. NeerincxAuthors Info & Claims

IndiaHCI '16: Proceedings of the 8th Indian Conference on Human-Computer Interaction

Pages 90 - 95

https://doi.org/10.1145/3014362.3014372

Published: 07 December 2016 Publication History

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Abstract

This paper describes the design and development of an embodied conversational agent (ECA) that provides a social interface for older adults. Following a user-centred design approach, we implemented a multimodal agent consisting of a virtual character and a robot. This so-called "bi-bodied conversational agent for elderly" was iteratively refined and developed through participatory design and rapid prototyping in 3 consecutive focus groups with a total of 21 elderly users. In addition to the two bodies, a Wizard-of-Oz control panel was developed, enabling researchers to control both bodies so as to respond to the user's instructions, questions, and remarks. The research resulted in a platform that can be used for future research on elderly-robot and elderly-avatar interaction. In addition, the research resulted in insights about elderly users' preferences regarding the appearance and design of a virtual and a robotic ECA (Embodied Conversational Agent), described in results that can be reused in future experiments involving ECA for elderly users.

References

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Chen CLifset EHan YRoy AHogarth MMoore AFarcas EWeibel N(2023)Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older AdultsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608378(1-21)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1145/3597638.3608378
Alam MKhanam L(2023)Understanding the determinants of adoption of mHealth services among older women’s perspective in BangladeshInternational Journal of Pharmaceutical and Healthcare Marketing10.1108/IJPHM-05-2021-005517:1(132-152)Online publication date: 3-Feb-2023
https://doi.org/10.1108/IJPHM-05-2021-0055
Machado SCosta LMealha Ó(2021)Co-designing with Senior Citizens: A Systematic Literature ReviewHuman Aspects of IT for the Aged Population. Technology Design and Acceptance10.1007/978-3-030-78108-8_5(61-73)Online publication date: 24-Jul-2021
https://dl.acm.org/doi/10.1007/978-3-030-78108-8_5
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Published In

IndiaHCI '16: Proceedings of the 8th Indian Conference on Human-Computer Interaction

December 2016

194 pages

ISBN:9781450348638

DOI:10.1145/3014362

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 07 December 2016

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IHCI '16

IHCI '16: India HCI 2016

December 7 - 9, 2016

Mumbai, India

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Overall Acceptance Rate 33 of 93 submissions, 35%

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Chen CLifset EHan YRoy AHogarth MMoore AFarcas EWeibel N(2023)Screen or No Screen? Lessons Learnt from a Real-World Deployment Study of Using Voice Assistants With and Without Touchscreen for Older AdultsProceedings of the 25th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3597638.3608378(1-21)Online publication date: 22-Oct-2023
https://dl.acm.org/doi/10.1145/3597638.3608378
Alam MKhanam L(2023)Understanding the determinants of adoption of mHealth services among older women’s perspective in BangladeshInternational Journal of Pharmaceutical and Healthcare Marketing10.1108/IJPHM-05-2021-005517:1(132-152)Online publication date: 3-Feb-2023
https://doi.org/10.1108/IJPHM-05-2021-0055
Machado SCosta LMealha Ó(2021)Co-designing with Senior Citizens: A Systematic Literature ReviewHuman Aspects of IT for the Aged Population. Technology Design and Acceptance10.1007/978-3-030-78108-8_5(61-73)Online publication date: 24-Jul-2021
https://dl.acm.org/doi/10.1007/978-3-030-78108-8_5
Stigall BWaycott JBaker SCaine K(2019)Older Adults' Perception and Use of Voice User InterfacesProceedings of the 31st Australian Conference on Human-Computer-Interaction10.1145/3369457.3369506(423-427)Online publication date: 2-Dec-2019
https://dl.acm.org/doi/10.1145/3369457.3369506
Fischer BPeine AÖstlund B(2019)The Importance of User Involvement: A Systematic Review of Involving Older Users in Technology DesignThe Gerontologist10.1093/geront/gnz16360:7(e513-e523)Online publication date: 27-Nov-2019
https://doi.org/10.1093/geront/gnz163
Alsswey AAl-Samarraie H(2019)Elderly users’ acceptance of mHealth user interface (UI) design-based culture: the moderator role of ageJournal on Multimodal User Interfaces10.1007/s12193-019-00307-w14:1(49-59)Online publication date: 20-Jul-2019
https://doi.org/10.1007/s12193-019-00307-w
Zafrani ONimrod G(2018)Towards a Holistic Approach to Studying Human–Robot Interaction in Later LifeThe Gerontologist10.1093/geront/gny07759:1(e26-e36)Online publication date: 17-Jul-2018
https://doi.org/10.1093/geront/gny077

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Embodied conversational agents: computing and rendering realistic gaze patterns

Fully Embodied Conversational Avatars: Making Communicative Behaviors Autonomous

Multimodal backchannels for embodied conversational agents

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