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Professional work and its impact on development of information and communication technology

Published: 22 April 2004 Publication History

Abstract

Information and communication technology (ICT) plays a critical role in many organisations of today. In both well-tried systems development methods as well as in recently improved object-oriented methods it is important to support development of ICT so that ICT could be adapted to the actual organisation. The methods provide prescribed and formal ways to perform the systems development. An ethnographical study has been performed in the NU health care organisation in Sweden. Another study is performed as a case study carried out at the Wing of Satenas, an airbase within the Swedish Air Force. The aim of this paper is to describe and analyse the character of professional work and its impact on systems development. Professions consist of special competences and attitudes to the work they are performing. The study of the health care workers and the flight technicians can also point this out.

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  • (2008)Using customer input to drive change in user assistanceProceedings of the 26th annual ACM international conference on Design of communication10.1145/1456536.1456541(23-30)Online publication date: 22-Sep-2008

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    cover image ACM Conferences
    SIGMIS CPR '04: Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
    April 2004
    160 pages
    ISBN:1581138474
    DOI:10.1145/982372
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 22 April 2004

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    Author Tags

    1. knowledge-intensive
    2. profession
    3. professional work
    4. systems development

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    • (2008)Using customer input to drive change in user assistanceProceedings of the 26th annual ACM international conference on Design of communication10.1145/1456536.1456541(23-30)Online publication date: 22-Sep-2008

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