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Article

Knowledge impacts of user participation: a cognitive perspective

Author:

Jun HeAuthors Info & Claims

SIGMIS CPR '04: Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment

Pages 1 - 7

https://doi.org/10.1145/982372.982374

Published: 22 April 2004 Publication History

Abstract

Although user participation has been studied over four decades, there are still many questions unanswered. This research identifies two gaps in this field: a lack of understanding of the underlying cognitive mechanisms that intervene with the information systems development (ISD) process, and a lack of understanding of knowledge structures between user participants and system developers that may shape the effectiveness of team processes. To fill up the two gaps, I propose a knowledge perspective of user participation and identify two types of knowledge interactions between user participants and system developers, knowledge acquisition and knowledge exploitation, as main team processes that mediate the relationship between user participation and team performance. In addition, I assimilate recent advances in the filed of collective cognition. Major implications of this study are that user participation may not be effective if participants cannot contribute knowledge to the ISD process, or their knowledge cannot be successfully acquired and utilized by the ISD project team; and team cognition, specified here as transactive memory systems and shared mental models, will shape the effects of knowledge interactions between users and system developers, thereby indirectly influencing the performance of the ISD project team. A theoretical model is also provided.

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Cited By

Mengiste SAanestad M(2019)Understanding the dynamics of learning across social worldsInformation and Organization10.1016/j.infoandorg.2013.08.00123:4(233-257)Online publication date: 25-Nov-2019
https://dl.acm.org/doi/10.1016/j.infoandorg.2013.08.001
Wang W(2011)A RFID-enabled leisure system for computer-illiterate elderlyICSSSM1110.1109/ICSSSM.2011.5959437(1-4)Online publication date: Jun-2011
https://doi.org/10.1109/ICSSSM.2011.5959437
Wang YMa SWu JLi ZLu J(2011)An empirical study of the impacts of supplier responsiveness on project performanceICSSSM1110.1109/ICSSSM.2011.5959378(1-5)Online publication date: Jun-2011
https://doi.org/10.1109/ICSSSM.2011.5959378
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Index Terms

Knowledge impacts of user participation: a cognitive perspective
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Software management
2. Software and its engineering
  1. Software creation and management
    1. Collaboration in software development
      1. Programming teams

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cover image ACM Conferences

SIGMIS CPR '04: Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment

April 2004

160 pages

ISBN:1581138474

DOI:10.1145/982372

Conference Chair:
Mohan Tanniru
University of Arizona
,
Program Chair:
Suzanne Weisband
University of Arizona

Copyright © 2004 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 22 April 2004

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SIGMIS04: ACM SIGMIS 2004 Computer Personnel: Careers, Culture and Ethics in a Networked Environment

April 22 - 24, 2004

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Cited By

Mengiste SAanestad M(2019)Understanding the dynamics of learning across social worldsInformation and Organization10.1016/j.infoandorg.2013.08.00123:4(233-257)Online publication date: 25-Nov-2019
https://dl.acm.org/doi/10.1016/j.infoandorg.2013.08.001
Wang W(2011)A RFID-enabled leisure system for computer-illiterate elderlyICSSSM1110.1109/ICSSSM.2011.5959437(1-4)Online publication date: Jun-2011
https://doi.org/10.1109/ICSSSM.2011.5959437
Wang YMa SWu JLi ZLu J(2011)An empirical study of the impacts of supplier responsiveness on project performanceICSSSM1110.1109/ICSSSM.2011.5959378(1-5)Online publication date: Jun-2011
https://doi.org/10.1109/ICSSSM.2011.5959378
Saleem NJones DTran HMoses B(2006)Forming Design Teams to Develop Healthcare Information SystemsHospital Topics10.3200/HTPS.84.1.22-3184:1(22-31)Online publication date: Jan-2006
https://doi.org/10.3200/HTPS.84.1.22-31
Lee LLuesukprasert L(2006)The Impacts of Different Levels of Object-Oriented Systems Development Usage on End-Users' Perceptions of the Effectiveness of ISD ProcessesProceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 0810.1109/HICSS.2006.473Online publication date: 4-Jan-2006
https://dl.acm.org/doi/10.1109/HICSS.2006.473

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