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A Sociotechnical Study of a Community-based Rewards Program: Insights on Building Social, Financial and Human Capital

Authors:

Farnaz Irannejad Bisafar,

Aditya Ponnada,

Ameneh Shamekhi,

Andrea G. ParkerAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 55, Pages 1 - 21

https://doi.org/10.1145/3134690

Published: 06 December 2017 Publication History

Abstract

Individual empowerment is defined as an increased sense of confidence and control over one's life. Empowerment is critical in low-income communities, and can be facilitated through the development of social, financial and human capital. We present a qualitative study of a community program that seeks to empower low-income neighborhood residents through a mobile application that connects them to local resources. Our findings highlight how the application and offline socio-organizational mechanisms worked in tandem to create gateways for capital building-sparking connections (to people and opportunities) that residents leveraged with varying motivations and outcomes. We also discuss how the interplay of newly-developed financial, social, and human capital contributed to residents' sense of empowerment and impacted their families. We contribute to CSCW by extending an existing community informatics framework, characterizing the value of sociotechnical systems that holistically build social, financial, and human capital amongst neighborhood residents.

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Cited By

Anuyah OBadillo-Urquiola KMetoyer R(2023)Engaging the Discourse of Empowerment for Marginalized Communities Through Research and Design ParticipationExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585678(1-7)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3585678
Sackitey DO'Leary TPaasche-Orlow MBickmore TParker A(2023)"Everyone is Covered": Exploring the Role of Online Interactions in Facilitating Connection and Social Support in Black ChurchesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581324(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581324
Anuyah OBadillo-Urquiola KMetoyer R(2023)Characterizing the Technology Needs of Vulnerable Populations for Participation in Research and Design by Adopting Maslow’s Hierarchy of NeedsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581221(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581221
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Index Terms

A Sociotechnical Study of a Community-based Rewards Program: Insights on Building Social, Financial and Human Capital
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work

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Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Snap Inc.
,
Wolfgang Stuerzlinger
Simon Fraser University

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Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Publication History

Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

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Cited By

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https://dl.acm.org/doi/10.1145/3544549.3585678
Sackitey DO'Leary TPaasche-Orlow MBickmore TParker A(2023)"Everyone is Covered": Exploring the Role of Online Interactions in Facilitating Connection and Social Support in Black ChurchesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581324(1-17)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581324
Anuyah OBadillo-Urquiola KMetoyer R(2023)Characterizing the Technology Needs of Vulnerable Populations for Participation in Research and Design by Adopting Maslow’s Hierarchy of NeedsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581221(1-20)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3581221
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