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Coproducing Support Together: Sustainable and Reciprocal Civic Disaster Relief during COVID-19

Authors:

Tiffany Knearem,

John M. CarrollAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue CSCW1

Article No.: 41, Pages 1 - 25

https://doi.org/10.1145/3579474

Published: 16 April 2023 Publication History

Abstract

COVID-19 changed society in terms of employment, food security, and mental health, affecting all segments of the population. Surging demands for a wide range of support could not be met solely by government-led disaster assistance that experienced breakdowns in the initial phase of the pandemic. The nature of the pandemic as a global, long-haul disaster necessitated sustained, diverse, and extensive civic disaster relief to complement government response. In this paper, we explore how civic disaster relief groups carry out online and offline coordination activities to engage different actors and their positive effects on individuals and local communities, drawing on interviews with civic disaster relief organizers and volunteers in the United States. We interpret our findings with the lens of coproduction that can increase the sustainability, diversity, and extent of civic relief efforts. We then suggest design implications for coproducing disaster relief and discuss the importance and benefits of involving stakeholders who are less likely to be engaged in producing relief.

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Cited By

Lin YLi NHuang WEcsedy KFeinberg MTeti DCarroll J(2024)"Ultimately We're Together": Understanding New Parents' Experiences of Co-parentingProceedings of the ACM on Human-Computer Interaction10.1145/36870188:CSCW2(1-25)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687018

Index Terms

Coproducing Support Together: Sustainable and Reciprocal Civic Disaster Relief during COVID-19
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue CSCW1

CSCW

April 2023

3836 pages

EISSN:2573-0142

DOI:10.1145/3593053

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Published: 16 April 2023

Published in PACMHCI Volume 7, Issue CSCW1

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Cited By

Lin YLi NHuang WEcsedy KFeinberg MTeti DCarroll J(2024)"Ultimately We're Together": Understanding New Parents' Experiences of Co-parentingProceedings of the ACM on Human-Computer Interaction10.1145/36870188:CSCW2(1-25)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687018

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