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research-article

The success of corporate wiki systems: an end user perspective

Authors:

Zeeshan Ahmed Bhatti,

Hina Mahboob YasinAuthors Info & Claims

WikiSym '11: Proceedings of the 7th International Symposium on Wikis and Open Collaboration

Pages 134 - 143

https://doi.org/10.1145/2038558.2038581

Published: 03 October 2011 Publication History

Abstract

With the ever increasing use of Web 2.0 sites on the internet, the use of Web 2.0 based tools is now employed by organizations across the globe. One of the most widely used Web 2.0 tools in organizations is wiki technology, particularly in project management. It is important for organizations to measure the success of their wiki system implementation. With the advent of new technologies in the market and their deployment by the firms, it is necessary to investigate how they can help organizations execute processes in a better way. In this paper we present a theoretical model for the measurement of corporate wikis' success from the end-user's perspective based on the theoretical foundation of DeLone & McLean's IS success model [17]. We extend the model by incorporating contextual factors with respect to wiki technology in a project management task. This study intends to help firms to understand in a better way, how they can use wikis to achieve an efficient, effective and improved end-user performance. This would also be helpful for companies engaged in wiki development business to improve their products keeping in view the perceptions of wiki end-users.

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Cited By

Bhatti ZBaile SYasin H(2018)Assessing enterprise wiki success from the perspective of end-users: an empirical approachBehaviour & Information Technology10.1080/0144929X.2018.148899237:12(1177-1193)Online publication date: 29-Jun-2018
https://doi.org/10.1080/0144929X.2018.1488992
Nabelsi VGagnon SBrochot D(2017)Increasing the Impact of Wikis on Project Performance: Fine‐tuning Functional Quality and Knowledge SharingKnowledge and Process Management10.1002/kpm.153524:2(96-113)Online publication date: 3-Mar-2017
https://doi.org/10.1002/kpm.1535
Erol S(2016)Collaborative Modeling of Manufacturing Processes – a Wiki – Based ApproachCooperative Design, Visualization, and Engineering10.1007/978-3-319-46771-9_3(17-24)Online publication date: 28-Sep-2016
https://doi.org/10.1007/978-3-319-46771-9_3
Show More Cited By

Index Terms

The success of corporate wiki systems: an end user perspective
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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WikiSym '11: Proceedings of the 7th International Symposium on Wikis and Open Collaboration

October 2011

245 pages

ISBN:9781450309097

DOI:10.1145/2038558

Conference Chair:
Felipe Ortega
University Rey Juan Carlos, Madrid, Spain
,
Program Chair:
Andrea Forte
Drexel University, Philadelphia

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Bhatti ZBaile SYasin H(2018)Assessing enterprise wiki success from the perspective of end-users: an empirical approachBehaviour & Information Technology10.1080/0144929X.2018.148899237:12(1177-1193)Online publication date: 29-Jun-2018
https://doi.org/10.1080/0144929X.2018.1488992
Nabelsi VGagnon SBrochot D(2017)Increasing the Impact of Wikis on Project Performance: Fine‐tuning Functional Quality and Knowledge SharingKnowledge and Process Management10.1002/kpm.153524:2(96-113)Online publication date: 3-Mar-2017
https://doi.org/10.1002/kpm.1535
Erol S(2016)Collaborative Modeling of Manufacturing Processes – a Wiki – Based ApproachCooperative Design, Visualization, and Engineering10.1007/978-3-319-46771-9_3(17-24)Online publication date: 28-Sep-2016
https://doi.org/10.1007/978-3-319-46771-9_3
Wöhner TKöhler SPeters R(2015)Managed WikisBusiness & Information Systems Engineering10.1007/s12599-015-0378-057:3(155-166)Online publication date: 3-Mar-2015
https://doi.org/10.1007/s12599-015-0378-0
Voigt SFuchs-Kittowski FGohr ARiehle DGonzalez-Barahona JRobles GMöslein KSchieferdecker ICress UWichmann AHecht BJullien N(2014)Structured WikisProceedings of The International Symposium on Open Collaboration10.1145/2641580.2641610(1-11)Online publication date: 27-Aug-2014
https://dl.acm.org/doi/10.1145/2641580.2641610
Bhatti ZBaile SYasin H(2013)Success of enterprise wiki systemsInternational Journal of Information Technology and Management10.1504/IJITM.2013.05488112:3/4(337-358)Online publication date: 1-Jun-2013
https://dl.acm.org/doi/10.1504/IJITM.2013.054881
Sowe SZettsu KAguiar ARiehle D(2013)Collaborative development of data curation profiles on a wiki platformProceedings of the 9th International Symposium on Open Collaboration10.1145/2491055.2491071(1-8)Online publication date: 5-Aug-2013
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https://doi.org/10.1108/03055721311329936

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