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A process oriented framework for assessing the business value of information technology

Authors:

John G. Mooney,

Vijay Gurbaxani,

Kenneth L. KraemerAuthors Info & Claims

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Volume 27, Issue 2

Pages 68 - 81

https://doi.org/10.1145/243350.243363

Published: 01 April 1996 Publication History

Abstract

In the current competitive environment, the need for better management of all organizational resources, and specifically IT, requires comprehensive assessment of their contribution to firm performance. However, there is little empirical evidence that IT is capable of creating value, nor has a comprehensive framework of business value emerged. Many of the available studies of IT productivity and business value were conducted using firm level output measures of value. The focus on firm level output variables, while important, provides only limited understanding of how value is created using IT. This paper develops a conceptual framework of the business value outcomes of IT by synthesizing the extant literature on IT business value and IT supported organization and process design. The framework provides a basis for process oriented studies of IT business value, and enhances our understanding of the links between information technology and firm performance.

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Index Terms

A process oriented framework for assessing the business value of information technology
1. Applied computing
  1. Enterprise computing
    1. Business process management
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Information system economics

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Published In

cover image ACM SIGMIS Database: the DATABASE for Advances in Information Systems

ACM SIGMIS Database: the DATABASE for Advances in Information Systems Volume 27, Issue 2

Spring 1996

68 pages

ISSN:0095-0033

EISSN:1532-0936

DOI:10.1145/243350

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Copyright © 1996 Authors.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 1996

Published in SIGMIS Volume 27, Issue 2

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