Article

Unraveling the ordering in persistent chat: a new message ordering feature

Authors:

Lu Xiao,

Jayne S. LitzingerAuthors Info & Claims

GROUP '05: Proceedings of the 2005 ACM International Conference on Supporting Group Work

Pages 450 - 451

https://doi.org/10.1145/1099203.1099273

Published: 06 November 2005 Publication History

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Abstract

A common problem in chat is that the chat display only reveals the temporal order of the conversation. A better user interface is desired that reveals the logical order of the messages. The existing tree model groups messages that share the topic together. However, it does not reveal the temporal order of the messages. The temporal order is an important feature for a chat interface, as it is intuitive and similar to face-to-face conversation where people discuss issues following a sequential order. In this paper, we introduce a new message ordering chat feature that addresses the problem of logical ordering while keeping the temporal order of the chat. The trade offs of the new feature are discussed.

References

[1]

Donath, J. A Semantic approach to visualizing online conversations. In Communications of the ACM (CACM), 45, 4 (April 2002) 45--49.

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[2]

Smith, M., J. Cadiz and B. Burkhalter (2000). Conversation trees and threaded chats. In Proceedings of the 2000 ACM conference on Computer supported cooperative work (CSCW 2000) (Philadelphia, PA, December 2-6, 2000). ACM Press New York, NY, 97--10.

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Cited By

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Xiao LQuan‐Haase A(2013)The effect of task roles on the perceived usability of management toolsProceedings of the American Society for Information Science and Technology10.1002/meet.1450490124349:1(1-4)Online publication date: 24-Jan-2013
https://doi.org/10.1002/meet.14504901243
De Chiara RDi Matteo AManno IScarano V(2007)CoFFEEProceedings of the 2007 International Conference on Collaborative Computing: Networking, Applications and Worksharing10.1109/COLCOM.2007.4553836(243-252)Online publication date: 12-Nov-2007
https://dl.acm.org/doi/10.1109/COLCOM.2007.4553836

Index Terms

Unraveling the ordering in persistent chat: a new message ordering feature
1. Information systems
  1. Information systems applications

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Information

Published In

GROUP '05: Proceedings of the 2005 ACM International Conference on Supporting Group Work

November 2005

368 pages

ISBN:1595932232

DOI:10.1145/1099203

General Chairs:
Mark Pendergast
Florida Gulf Coast University, USA
,
Kjeld Schmidt
IT University of Copenhagen, Denmark
,
Program Chairs:
Gloria Mark
University of California, Irvine, USA
,
Mark Ackerman
University of Michigan, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 November 2005

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GROUP05: ACM 2005 International Conference on Supporting Group Work

November 6 - 9, 2005

Florida, Sanibel Island, USA

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Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

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Xiao LQuan‐Haase A(2013)The effect of task roles on the perceived usability of management toolsProceedings of the American Society for Information Science and Technology10.1002/meet.1450490124349:1(1-4)Online publication date: 24-Jan-2013
https://doi.org/10.1002/meet.14504901243
De Chiara RDi Matteo AManno IScarano V(2007)CoFFEEProceedings of the 2007 International Conference on Collaborative Computing: Networking, Applications and Worksharing10.1109/COLCOM.2007.4553836(243-252)Online publication date: 12-Nov-2007
https://dl.acm.org/doi/10.1109/COLCOM.2007.4553836

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Structuring and supporting persistent chat conversations

Punctuation in text messages may convey abruptness. Period

Structuring persistent chat conversations: experimental results of the chatsistance tool