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Information handover in time-critical work

Authors:

Aleksandra Sarcevic,

Randall S. BurdAuthors Info & Claims

GROUP '09: Proceedings of the 2009 ACM International Conference on Supporting Group Work

Pages 301 - 310

https://doi.org/10.1145/1531674.1531720

Published: 10 May 2009 Publication History

Abstract

Information transfer under time pressure and stress often leads to information loss. This paper studies the characteristics and problems of information handover from the emergency medical services (EMS) crew to the trauma team when a critically injured patient arrives to the trauma bay. We consider the characteristics of the handover process and the subsequent use of transferred information. Our goal is to support the design of technology for information transfer by identifying specific challenges faced by EMS crews and trauma teams during handover. Data were drawn from observation and video recording of 18 trauma resuscitations. The study shows how EMS crews report information from the field and the types of information that they include in their reports. Particular problems occur when reports lack structure, continuity, and complete descriptions of treatments given en route. We also found that trauma team members have problems retaining reported information. They pay attention to the items needed for immediately treating the patient and inquire about other items when needed during the resuscitation. The paper identifies a set of design challenges that arise during information transfer under time pressure and stress, and discusses characteristics of potential technological solutions.

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Cited By

Hans FKrehl JKühn MFuchs MWeiser GBusch HBenning L(2023)Übergabe und Übergabeschemata in der NotaufnahmeHandover protocols in the emergency departmentMedizinische Klinik - Intensivmedizin und Notfallmedizin10.1007/s00063-023-01079-8119:1(71-81)Online publication date: 21-Nov-2023
https://doi.org/10.1007/s00063-023-01079-8
Zhang ZJoy KHarris ROzkaynak MAdelgais KMunjal K(2022)Applications and User Perceptions of Smart Glasses in Emergency Medical Services: Semistructured Interview StudyJMIR Human Factors10.2196/308839:1(e30883)Online publication date: 28-Feb-2022
https://doi.org/10.2196/30883
Pinatti de Carvalho AReichel SSanchez Martin MAllen ESchweitzer M(2022)Group Effect Aspects in Digitalisation Production ContextsProceedings of the ACM on Human-Computer Interaction10.1145/35675607:GROUP(1-28)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567560
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Index Terms

Information handover in time-critical work

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Published In

cover image ACM Conferences

GROUP '09: Proceedings of the 2009 ACM International Conference on Supporting Group Work

May 2009

412 pages

ISBN:9781605585000

DOI:10.1145/1531674

General Chairs:
Stephanie Teasley
University of Michigan, USA
,
Erling Havn
Technical University of Denmark, Denmark
,
Program Chairs:
Wolfgang Prinz
Fraunhofer FIT, Germany
,
Wayne Lutters
University of Maryland, Baltimore County, USA

Copyright © 2009 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 10 May 2009

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May 10 - 13, 2009

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GROUP '09 Paper Acceptance Rate 40 of 110 submissions, 36%;

Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

Hans FKrehl JKühn MFuchs MWeiser GBusch HBenning L(2023)Übergabe und Übergabeschemata in der NotaufnahmeHandover protocols in the emergency departmentMedizinische Klinik - Intensivmedizin und Notfallmedizin10.1007/s00063-023-01079-8119:1(71-81)Online publication date: 21-Nov-2023
https://doi.org/10.1007/s00063-023-01079-8
Zhang ZJoy KHarris ROzkaynak MAdelgais KMunjal K(2022)Applications and User Perceptions of Smart Glasses in Emergency Medical Services: Semistructured Interview StudyJMIR Human Factors10.2196/308839:1(e30883)Online publication date: 28-Feb-2022
https://doi.org/10.2196/30883
Pinatti de Carvalho AReichel SSanchez Martin MAllen ESchweitzer M(2022)Group Effect Aspects in Digitalisation Production ContextsProceedings of the ACM on Human-Computer Interaction10.1145/35675607:GROUP(1-28)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567560
Zhang ZLuo XHarris RGeorge SFinkelstein J(2022)Hands-Free Electronic Documentation in Emergency Care Work Through Smart GlassesInformation for a Better World: Shaping the Global Future10.1007/978-3-030-96960-8_21(314-331)Online publication date: 28-Feb-2022
https://dl.acm.org/doi/10.1007/978-3-030-96960-8_21
Park JRhim SHan KKo J(2021)Disentangling the clinical data chaos: User-centered interface system design for trauma centersPLOS ONE10.1371/journal.pone.025114016:5(e0251140)Online publication date: 12-May-2021
https://doi.org/10.1371/journal.pone.0251140
Maddry JSimon EReeves LMora AClemons MShults NSavell SBlessing AWalrath B(2020)Impact of a Standardized Patient Hand-off Tool on Communication between Emergency Medical Services Personnel and Emergency Department StaffPrehospital Emergency Care10.1080/10903127.2020.180874525:4(530-538)Online publication date: 27-Aug-2020
https://doi.org/10.1080/10903127.2020.1808745
Zhang ZBrazil JOzkaynak MDesanto K(2020)Evaluative Research of Technologies for Prehospital Communication and Coordination: a Systematic ReviewJournal of Medical Systems10.1007/s10916-020-01556-z44:5Online publication date: 3-Apr-2020
https://dl.acm.org/doi/10.1007/s10916-020-01556-z
Burgess EReddy MDavenport ALaboi PBlandford ABrewster SFitzpatrick GCox AKostakos V(2019)"Tricky to get your head around"Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300895(1-17)Online publication date: 2-May-2019
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Thomer ATwidale MYoder M(2018)Transforming Taxonomic InterfacesProceedings of the ACM on Human-Computer Interaction10.1145/32744422:CSCW(1-23)Online publication date: 1-Nov-2018
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Wurhofer DMeneweger TFuchsberger VTscheligi MForte APrilla MVivacqua AMüller CRobert L(2018)Reflections on Operators' and Maintenance Engineers' Experiences of Smart FactoriesProceedings of the 2018 ACM International Conference on Supporting Group Work10.1145/3148330.3148349(284-296)Online publication date: 7-Jan-2018
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