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An examination of daily information needs and sharing opportunities

Authors:

Melanie Kellar,

Khai N. TruongAuthors Info & Claims

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

Pages 679 - 688

https://doi.org/10.1145/1460563.1460668

Published: 08 November 2008 Publication History

Abstract

A person often has highly context-sensitive information needs that require assistance from individuals in their social network. However, a person's social network is often not broad enough to include the right people in the right situations or circumstances who can satisfy the needs. The ability to satisfy context-sensitive information needs depends on a person's ability to seek the answers from appropriate individuals, who must then provide a response in a timely manner. To gain an understanding of how to better support the sharing of information, we conducted a four-week diary study examining 20 people's perceived daily information needs and sharing desires. We provide a structured framework for understanding the types of information people need and discuss when and how people are able to satisfy their needs. Using these findings, we discuss research and design opportunities for addressing the shortcomings of the existing information sources by connecting information altruists with an audience by leveraging weak ties through situation and circumstance, and providing a timely asynchronous connection to these sources.

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Cited By

Sabei IGalal MKoopman BZuccon GSakai TIshita EOhshima HHasibi FMao JJose J(2024)Searching in Professional Instant Messaging Applications: User Behaviour, Intent, and Pain-pointsProceedings of the 2024 Annual International ACM SIGIR Conference on Research and Development in Information Retrieval in the Asia Pacific Region10.1145/3673791.3698417(82-91)Online publication date: 8-Dec-2024
https://dl.acm.org/doi/10.1145/3673791.3698417
Li JXu YGrossman TSantosa SLi M(2024)OmniActions: Predicting Digital Actions in Response to Real-World Multimodal Sensory Inputs with LLMsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642068(1-22)Online publication date: 11-May-2024
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Index Terms

An examination of daily information needs and sharing opportunities
1. Human-centered computing

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Published In

cover image ACM Conferences

CSCW '08: Proceedings of the 2008 ACM conference on Computer supported cooperative work

November 2008

752 pages

ISBN:9781605580074

DOI:10.1145/1460563

General Chairs:
Bo Begole
PARC, USA
,
David W. McDonald
University of Washington, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 08 November 2008

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November 8 - 12, 2008

CA, San Diego, USA

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Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

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https://dl.acm.org/doi/10.1145/3673791.3698417
Li JXu YGrossman TSantosa SLi M(2024)OmniActions: Predicting Digital Actions in Response to Real-World Multimodal Sensory Inputs with LLMsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642068(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642068
Li XChen YTang X(2023)GesMessages: Using Mid-air Gestures to Manage NotificationsProceedings of the 2023 ACM Symposium on Spatial User Interaction10.1145/3607822.3618023(1-2)Online publication date: 13-Oct-2023
https://dl.acm.org/doi/10.1145/3607822.3618023
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Hsiao JBentley F(2021)Exploring Email-Prompted Information NeedsProceedings of the ACM on Human-Computer Interaction10.1145/34798615:CSCW2(1-33)Online publication date: 18-Oct-2021
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Kelly RCheng YMcKay DWadley GBuchanan GKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)“It’s About Missing Much More Than the People”: How Students use Digital Technologies to Alleviate HomesicknessProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445362(1-17)Online publication date: 6-May-2021
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