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Augmenting the organizational memory: a field study of answer garden

Author:

Mark S. AckermanAuthors Info & Claims

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

Pages 243 - 252

https://doi.org/10.1145/192844.193019

Published: 22 October 1994 Publication History

Abstract

A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory.

This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.

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Cited By

Hoffmann SPinatti de Carvalho ASchweitzer MAbele NWulf V(2022)Producing and Consuming Instructional Material in Manufacturing Contexts: Evaluation of an AR-based Cyber-Physical Production System for Supporting Knowledge and Expertise SharingProceedings of the ACM on Human-Computer Interaction10.1145/35550916:CSCW2(1-36)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555091
Kiani KChilana PBunt AGrossman TFitzmaurice G(2020)“I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)10.1109/VL/HCC50065.2020.9127288(1-10)Online publication date: Aug-2020
https://doi.org/10.1109/VL/HCC50065.2020.9127288
Møller NEriksen MBossen C(2020)A Worker-Driven Common Information Space: Interventions into a Digital FutureComputer Supported Cooperative Work (CSCW)10.1007/s10606-020-09379-9Online publication date: 18-Sep-2020
https://doi.org/10.1007/s10606-020-09379-9
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Index Terms

Augmenting the organizational memory: a field study of answer garden
1. Human-centered computing
  1. Collaborative and social computing
2. Information systems
  1. Information retrieval

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Augmenting organizational memory: a field study of answer garden

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Published In

cover image ACM Conferences

CSCW '94: Proceedings of the 1994 ACM conference on Computer supported cooperative work

October 1994

464 pages

ISBN:0897916891

DOI:10.1145/192844

Chairmen:
John B. Smith
Univ. of North Carolina
,
F. Don Smith
IBM Corporation
,
Thomas W. Malone
Massachusetts Institute of Technology

Copyright © 1994 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 22 October 1994

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CSCW94: Computer-Supported Cooperative Work 94

October 22 - 26, 1994

North Carolina, Chapel Hill, USA

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CSCW '94 Paper Acceptance Rate 42 of 200 submissions, 21%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Hoffmann SPinatti de Carvalho ASchweitzer MAbele NWulf V(2022)Producing and Consuming Instructional Material in Manufacturing Contexts: Evaluation of an AR-based Cyber-Physical Production System for Supporting Knowledge and Expertise SharingProceedings of the ACM on Human-Computer Interaction10.1145/35550916:CSCW2(1-36)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555091
Kiani KChilana PBunt AGrossman TFitzmaurice G(2020)“I Would Just Ask Someone”: Learning Feature-Rich Design Software in the Modern Workplace2020 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC)10.1109/VL/HCC50065.2020.9127288(1-10)Online publication date: Aug-2020
https://doi.org/10.1109/VL/HCC50065.2020.9127288
Møller NEriksen MBossen C(2020)A Worker-Driven Common Information Space: Interventions into a Digital FutureComputer Supported Cooperative Work (CSCW)10.1007/s10606-020-09379-9Online publication date: 18-Sep-2020
https://doi.org/10.1007/s10606-020-09379-9
Barros VRamos I(2017)Using Social Media as a Mechanism to Consolidate the Organizational Memory—Insights from the Attention Based View of the Firm TheoryInformation Systems and Management in Media and Entertainment Industries10.1007/978-3-319-49407-4_9(173-204)Online publication date: 4-Jan-2017
https://doi.org/10.1007/978-3-319-49407-4_9
Finholt TTeasley S(2016)PsychologySocial Science Computer Review10.1177/08944393980160010616:1(40-52)Online publication date: 18-Aug-2016
https://doi.org/10.1177/089443939801600106
Ackerman MDachtera JPipek VWulf V(2013)Sharing Knowledge and ExpertiseComputer Supported Cooperative Work10.1007/s10606-013-9192-822:4-6(531-573)Online publication date: 1-Aug-2013
https://dl.acm.org/doi/10.1007/s10606-013-9192-8
Huang MBarbour JSu CContractor N(2013)Why do group members provide information to digital knowledge repositories? a multilevel application of transactive memory theoryJournal of the American Society for Information Science and Technology10.1002/asi.2280564:3(540-557)Online publication date: 4-Feb-2013
https://doi.org/10.1002/asi.22805
Souchon ASy‐Changco JDewsnap B(2012)Learning orientation in export functions: impact on export growthInternational Marketing Review10.1108/0265133121121697029:2(175-202)Online publication date: 20-Apr-2012
https://doi.org/10.1108/02651331211216970
Grudin JPoltrock S(2012)Taxonomy and Theory in Computer Supported Cooperative WorkThe Oxford Handbook of Organizational Psychology, Volume 210.1093/oxfordhb/9780199928286.013.0040(1323-1348)Online publication date: 18-Sep-2012
https://doi.org/10.1093/oxfordhb/9780199928286.013.0040
Spence PReddy M(2012)Beyond Expertise SeekingComputer Supported Cooperative Work10.1007/s10606-011-9135-121:2-3(283-315)Online publication date: 1-Jun-2012
https://dl.acm.org/doi/10.1007/s10606-011-9135-1
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