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research-article

Is ChatGPT scary good? How user motivations affect creepiness and trust in generative artificial intelligence

Authors:

Minseong KimAuthors Info & Claims

Volume 83, Issue C

https://doi.org/10.1016/j.tele.2023.102030

Published: 01 September 2023 Publication History

Highlights

•

This study extends the scope of the U&G literature to the generative AI domain via the combination of quantitative and qualitative approaches.

•

This study contributes to a growing body of human–computer interaction literature on AI technology adoption.

•

This study elucidates the psychological mechanism that consists of creepiness and trust as key mediators.

Abstract

Few studies have examined user motivations to use generative artificial intelligence (AI). This research aims to address this gap by examining how user motivations for ChatGPT usage affect perceived creepiness, trust, and the intention to continue using AI chatbot technology. The findings of an online survey (N = 421) reveal a negative relationship between personalization and creepiness, while task efficiency and social interaction are positively associated with creepiness. Increased levels of creepiness, in turn, result in decreased continuance intention. Furthermore, task efficiency and personalization have a positive impact on trust, leading to increased continuance intention. The results contribute to the field of human–computer interaction by investigating the motivations for utilizing generative AI chatbots and advancing our comprehension of AI creepiness, trust, and continuance intention. The practical ramifications of this research can inform the design of user interfaces and the development of features for generative AI chatbots.

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Cited By

Ye JWang STsai S(2024)Impact of Generative AI on Enterprise Performance in ChinaJournal of Global Information Management10.4018/JGIM.34750132:1(1-20)Online publication date: 7-Aug-2024
https://dl.acm.org/doi/10.4018/JGIM.347501
Paulin A(2024)Measuring Impact on Confidence in Institutions by their Use of Software ComponentsProceedings of the Central and Eastern European eDem and eGov Days 202410.1145/3670243.3670249(119-124)Online publication date: 12-Sep-2024
https://dl.acm.org/doi/10.1145/3670243.3670249
Anderson AGuevara JMoussaoui FLi TVorvoreanu MBurnett M(2024)Measuring User Experience Inclusivity in Human-AI Interaction via Five User Problem-Solving StylesACM Transactions on Interactive Intelligent Systems10.1145/366374014:3(1-90)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3663740
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Published In

cover image Telematics and Informatics

Telematics and Informatics Volume 83, Issue C

Sep 2023

108 pages

ISSN:0736-5853

Issue’s Table of Contents

Elsevier Ltd.

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Pergamon Press, Inc.

United States

Publication History

Published: 01 September 2023

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Cited By

Ye JWang STsai S(2024)Impact of Generative AI on Enterprise Performance in ChinaJournal of Global Information Management10.4018/JGIM.34750132:1(1-20)Online publication date: 7-Aug-2024
https://dl.acm.org/doi/10.4018/JGIM.347501
Paulin A(2024)Measuring Impact on Confidence in Institutions by their Use of Software ComponentsProceedings of the Central and Eastern European eDem and eGov Days 202410.1145/3670243.3670249(119-124)Online publication date: 12-Sep-2024
https://dl.acm.org/doi/10.1145/3670243.3670249
Anderson AGuevara JMoussaoui FLi TVorvoreanu MBurnett M(2024)Measuring User Experience Inclusivity in Human-AI Interaction via Five User Problem-Solving StylesACM Transactions on Interactive Intelligent Systems10.1145/366374014:3(1-90)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3663740
Barbara Onyekwelu IShrestha REika Sandnes F(2024)“Not quite there yet”: On Users Perception of Popular Healthcare Chatbot Apps for Personal Health ManagementProceedings of the 17th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3652037.3652042(191-197)Online publication date: 26-Jun-2024
https://dl.acm.org/doi/10.1145/3652037.3652042
Amos CZhang L(2024)Consumer reactions to perceived undisclosed ChatGPT usage in an online review contextTelematics and Informatics10.1016/j.tele.2024.10216393:COnline publication date: 1-Sep-2024
https://dl.acm.org/doi/10.1016/j.tele.2024.102163
Zheng YWang YLiu KJiang M(2024)Examining the moderating effect of motivation on technology acceptance of generative AI for English as a foreign language learningEducation and Information Technologies10.1007/s10639-024-12763-329:17(23547-23575)Online publication date: 1-Dec-2024
https://dl.acm.org/doi/10.1007/s10639-024-12763-3
Ju BStewart J(2024)Empowering Users with ChatGPT and Similar Large Language Models (LLMs)Proceedings of the Association for Information Science and Technology10.1002/pra2.101861:1(172-182)Online publication date: 15-Oct-2024
https://dl.acm.org/doi/10.1002/pra2.1018

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