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research-article

What makes IM users (un)responsive: : An empirical investigation for understanding IM responsiveness

Authors:

Hao-Ping (Hank) Lee,

Yi-Shyuan Chiang,

Yung-Ju ChangAuthors Info & Claims

Volume 172, Issue C

https://doi.org/10.1016/j.ijhcs.2022.102983

Published: 01 April 2023 Publication History

Abstract

Instant messaging (IM) communication has been widely studied due to its prevalence in our everyday communication. Numerous factors that contribute to (un)responsiveness have been identified. Yet an integrated view of the factors that influence IM responsiveness remains absent. This paper reports qualitative findings from interviews with 46 IM users, and identifies five main elements underlying IM users’ response decisions: response habits, need fulfillment, perceived obligation, perceived readiness/suitability, and pace/rhythm coordination. To the best of our knowledge, this is the first integrated view of the key elements underlying IM responsiveness. Among these elements, we particularly highlight that regarding the influence of contextual factors on IM responsiveness, what may matters more is IM users’ perceptions of their readiness and suitability of the contexts, rather than the contexts’ objective properties. We also uncovered pace/rhythm coordination as a crucial factor behind IM responsiveness, which has been little discussed in the literature. Responsiveness, as our findings show, was often not a consequence, but a manifestation, of users’ pursuit of specific responsiveness-related aims such as ongoing shaping and sustaining of a dyad’s pace and rhythm.

Highlights

•

IM responsiveness is linked to habit, need, obligation, perception, and coordination.

•

The impact of contextual factors on IM responsiveness is subjective and perceptual.

•

IM responsiveness often manifests as an intention to shape a communicative pattern.

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Cited By

Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
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What makes IM users (un)responsive: An empirical investigation for understanding IM responsiveness

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cover image International Journal of Human-Computer Studies

International Journal of Human-Computer Studies Volume 172, Issue C

Apr 2023

157 pages

ISSN:1071-5819

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Elsevier Ltd.

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Academic Press, Inc.

United States

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Published: 01 April 2023

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Cited By

Lin YSu LChen ULee YWang PChang Y(2024)Pinning, Sorting, and Categorizing Notifications: A Mixed-methods Usage and Experience Study of Mobile Notification-management FeaturesProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/36785798:3(1-27)Online publication date: 9-Sep-2024
https://dl.acm.org/doi/10.1145/3678579
Lee YWu MChang CChang XChang Y(2024)Investigating User-perceived Impacts of Contextual Factors on Opportune MomentsProceedings of the ACM on Human-Computer Interaction10.1145/36765148:MHCI(1-28)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676514
Chang TSu LLin YTsai JTang ZChang Y(2024)"I Want Lower Tone for Work-Related Notifications": Exploring the Effectiveness of User-Assigned Notification Alerts in Improving User Speculation of and Attendance to Mobile NotificationsProceedings of the ACM on Human-Computer Interaction10.1145/36765128:MHCI(1-25)Online publication date: 24-Sep-2024
https://dl.acm.org/doi/10.1145/3676512
Ferguson SMassimi M(2024)Circle Back Next Week: The Effect of Meeting-Free Weeks on Distributed Workers’ Unstructured Time and Attention NegotiationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642175(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642175
Lin YSu LChen UWang PLee YChang Y(2023)Automatic, Manual, or Hybrid? A Preliminary Investigation of Users' Perception of Features for Supporting Notification ManagementAdjunct Proceedings of the 2023 ACM International Joint Conference on Pervasive and Ubiquitous Computing & the 2023 ACM International Symposium on Wearable Computing10.1145/3594739.3610699(98-102)Online publication date: 8-Oct-2023
https://dl.acm.org/doi/10.1145/3594739.3610699

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