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An integrated method of rough set, Kano's model and AHP for rating customer requirements' final importance

Authors:

Jie XuAuthors Info & Claims

Expert Systems with Applications: An International Journal, Volume 36, Issue 3

Pages 7045 - 7053

https://doi.org/10.1016/j.eswa.2008.08.036

Published: 01 April 2009 Publication History

Abstract

Owing to the typical vagueness or imprecision of customer requirements (CRs) in product planning house of quality (PPHOQ), determining the final importance of CRs is very difficult. Combining rough set theory, Kano's model, analytical hierarchy process (AHP), and scale method, an integrated method is proposed to obtain the final importance of CRs in PPHOQ. Firstly, by using relative reduction and relative core in rough set theory, a decision system is built to acquire CRs in PPHOQ. Secondly, based on relative positive field in rough set, the decision system is simplified and its corresponding new decision system is established to determine the fundamental importance ratings of CRs. Thirdly, by integrating scale method into AHP approach, calculating formulas of the importance rating of achieving the improvement ratio of satisfaction estimation of a CR are developed. Next, for every CR, based on a combination of its fundamental importance rating, the importance rating of achieving the improvement ratio of its satisfaction estimation, and ''its sales point'', its final importance rating is determined. Finally, a case study is provided to illustrate the effectiveness of the presented method.

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An integrated method of rough set, Kano's model and AHP for rating customer requirements' final importance

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Published In

cover image Expert Systems with Applications: An International Journal

Expert Systems with Applications: An International Journal Volume 36, Issue 3

April, 2009

3177 pages

ISSN:0957-4174

Issue’s Table of Contents

Copyright © © 2008.

Publisher

Pergamon Press, Inc.

United States

Publication History

Published: 01 April 2009

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Cited By

Guo CLi A(2024)Design Research of User-Driven Mobile Sleep Aid Audio App Based on User NeedsHuman-Centered Design, Operation and Evaluation of Mobile Communications10.1007/978-3-031-60487-4_17(217-236)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-60487-4_17
Min QZhaoxian RJiang W(2023)An integrated approach to design and evaluate Chinese-style stoolsJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-23258045:5(8297-8316)Online publication date: 4-Nov-2023
https://dl.acm.org/doi/10.3233/JIFS-232580
Hsueh YCheng JShen JHe ZChen B(2022)Educational AGV Design by AHP and DFX MethodsHuman-Computer Interaction. User Experience and Behavior10.1007/978-3-031-05412-9_4(50-60)Online publication date: 26-Jun-2022
https://dl.acm.org/doi/10.1007/978-3-031-05412-9_4
Wang FLi HLi YWu A(2021)A BWM-based approach for customer-oriented product development with insufficient information and its application to 5 G smartphone designJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-21079940:6(12443-12458)Online publication date: 1-Jan-2021
https://dl.acm.org/doi/10.3233/JIFS-210799
Kang X(2020)Aesthetic product design combining with rough set theory and fuzzy quality function deploymentJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-19203239:1(1131-1146)Online publication date: 1-Jan-2020
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Chen R(2019)Iot-Enabled Supply Chain Finance Risk Management Performance Big Data Analysis Using Fuzzy QfdProceedings of the 2nd International Conference on Big Data Technologies10.1145/3358528.3358552(82-86)Online publication date: 28-Aug-2019
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Wang FLi HLiu A(2018)A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovationJournal of Intelligent Manufacturing10.1007/s10845-015-1102-029:1(211-225)Online publication date: 1-Jan-2018
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Qu MYu SChen DChu JSun Z(2017)An improved rough set approach to evaluate auto-mobility systemsJournal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology10.3233/JIFS-16178933:3(1339-1353)Online publication date: 1-Jan-2017
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Pamuar DMihajlovi MObradovi RAtanaskovi P(2017)Novel approach to group multi-criteria decision making based on interval rough numbersExpert Systems with Applications: An International Journal10.1016/j.eswa.2017.06.03788:C(58-80)Online publication date: 1-Dec-2017
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He LSong WWu ZXu ZZheng MMing X(2017)Quantification and integration of an improved Kano model into QFD based on multi-population adaptive genetic algorithmComputers and Industrial Engineering10.1016/j.cie.2017.10.009114:C(183-194)Online publication date: 1-Dec-2017
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