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Article

Difficulties in establishing a defect management process: a case study

Authors:

Anne EerolaAuthors Info & Claims

PROFES'06: Proceedings of the 7th international conference on Product-Focused Software Process Improvement

Pages 142 - 150

https://doi.org/10.1007/11767718_14

Published: 12 June 2006 Publication History

Abstract

A well-organized defect management process is one of the success factors for implementing software projects in time and in budget. The defect management process includes defect prevention, defect discovery and resolution, defect causal analysis, and the process improvement. However, establishing an organization-wide defect management process is a complicated task. The main research question in this paper is what kind of difficulties organizations have regarding the defect management process. Our findings show that problems are related to defect resolution reports, limited project resources for fixing defects, and challenges in creating a test environment. Results are based on our observations from four case organizations. The main contribution of this study is to help organizations to identify and avoid typical problems with defect management.

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Cited By

Kalinowski MMendes ECard DTravassos G(2010)Applying DPPIProceedings of the 11th international conference on Product-Focused Software Process Improvement10.1007/978-3-642-13792-1_9(92-106)Online publication date: 21-Jun-2010
https://dl.acm.org/doi/10.1007/978-3-642-13792-1_9
Jäntti MMiettinen AVähäkainu K(2007)A checklist for evaluating the software problem management modelProceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering10.5555/1332044.1332046(7-12)Online publication date: 13-Feb-2007
https://dl.acm.org/doi/10.5555/1332044.1332046

Difficulties in establishing a defect management process: a case study
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
2. Software and its engineering
  1. Software creation and management
    1. Software verification and validation
      1. Software defect analysis

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Information & Contributors

Information

Published In

cover image Guide Proceedings

PROFES'06: Proceedings of the 7th international conference on Product-Focused Software Process Improvement

June 2006

473 pages

ISBN:3540346821

Editors:
Jürgen Münch
Fraunhofer Institute for Experimental Software Engineering, Fraunhofer-Platz 1, Kaiserslautern, Germany
,
Matias Vierimaa
VTT Electronics, Kaitovayla 1, Oulu, Finland

Publisher

Springer-Verlag

Berlin, Heidelberg

Publication History

Published: 12 June 2006

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Cited By

Kalinowski MMendes ECard DTravassos G(2010)Applying DPPIProceedings of the 11th international conference on Product-Focused Software Process Improvement10.1007/978-3-642-13792-1_9(92-106)Online publication date: 21-Jun-2010
https://dl.acm.org/doi/10.1007/978-3-642-13792-1_9
Jäntti MMiettinen AVähäkainu K(2007)A checklist for evaluating the software problem management modelProceedings of the 25th conference on IASTED International Multi-Conference: Software Engineering10.5555/1332044.1332046(7-12)Online publication date: 13-Feb-2007
https://dl.acm.org/doi/10.5555/1332044.1332046

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