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The Value of Persistence: A Study of the Creation, Ordering and Use of Conversation Archives by a Knowledge Worker

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Christine A. HalversonAuthors Info & Claims

HICSS '04: Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4

Page 40108.1

Published: 05 January 2004 Publication History

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Abstract

This paper argues that designers of Computer Mediated Communication Systems (CMCs) need to pay attention to the storage, organization and retrieval of conversations. It presents an ethnographic study of Bob,' an expert consultant to consultants in a large organization, and examines the ways in which he fashioned what he calls his "external memory pack" from the thousands of conversations he has had via instant messaging, email, and other forms of CMC.Particular attention is paid to the way in which he organizes, searches, and weaves together conversations to achieve his ends. We conclude by outlining the design implications of his use.

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Rahimifar MSalim S(2012)Structuring persistent chat conversationsKnowledge and Information Systems10.1007/s10115-012-0536-333:3(685-705)Online publication date: 1-Dec-2012
https://dl.acm.org/doi/10.1007/s10115-012-0536-3
Aragon CPoon S(2011)No sense of distanceProceedings of the 2011 iConference10.1145/1940761.1940783(159-165)Online publication date: 8-Feb-2011
https://dl.acm.org/doi/10.1145/1940761.1940783
Efimova LCattuto CRuffo GMenczer F(2009)Weblog as a personal thinking spaceProceedings of the 20th ACM conference on Hypertext and hypermedia10.1145/1557914.1557963(289-298)Online publication date: 29-Jun-2009
https://dl.acm.org/doi/10.1145/1557914.1557963
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Index Terms

The Value of Persistence: A Study of the Creation, Ordering and Use of Conversation Archives by a Knowledge Worker
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
2. Social and professional topics
  1. Professional topics
    1. Computing and business
      1. Computer supported cooperative work

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HICSS '04: Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 4 - Volume 4

January 2004

ISBN:0769520561

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IEEE Computer Society

United States

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Published: 05 January 2004

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Rahimifar MSalim S(2012)Structuring persistent chat conversationsKnowledge and Information Systems10.1007/s10115-012-0536-333:3(685-705)Online publication date: 1-Dec-2012
https://dl.acm.org/doi/10.1007/s10115-012-0536-3
Aragon CPoon S(2011)No sense of distanceProceedings of the 2011 iConference10.1145/1940761.1940783(159-165)Online publication date: 8-Feb-2011
https://dl.acm.org/doi/10.1145/1940761.1940783
Efimova LCattuto CRuffo GMenczer F(2009)Weblog as a personal thinking spaceProceedings of the 20th ACM conference on Hypertext and hypermedia10.1145/1557914.1557963(289-298)Online publication date: 29-Jun-2009
https://dl.acm.org/doi/10.1145/1557914.1557963
Neustaedter CFedorovskaya EOlsen DArthur RHinckley KMorris MHudson SGreenberg S(2009)Capturing and sharing memories in a virtual worldProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1518701.1518878(1161-1170)Online publication date: 4-Apr-2009
https://dl.acm.org/doi/10.1145/1518701.1518878
Jaferian PBotta DRaja FHawkey KBeznosov KFrisch AKandogan ELutters WThornton JMouloua M(2008)Guidelines for designing IT security management toolsProceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology10.1145/1477973.1477983(1-10)Online publication date: 14-Nov-2008
https://dl.acm.org/doi/10.1145/1477973.1477983
Poon SThomas RAragon CLee BBegole BMcDonald D(2008)Context-linked virtual assistants for distributed teamsProceedings of the 2008 ACM conference on Computer supported cooperative work10.1145/1460563.1460623(361-370)Online publication date: 8-Nov-2008
https://dl.acm.org/doi/10.1145/1460563.1460623
Baecker RFono DBlume LCollins CCouto D(2007)Webcasting made interactiveProceedings of the 2007 conference on Human interface: Part II10.5555/1766591.1766622(260-268)Online publication date: 22-Jul-2007
https://dl.acm.org/doi/10.5555/1766591.1766622
Fono DBaecker RHinds PMartin D(2006)Structuring and supporting persistent chat conversationsProceedings of the 2006 20th anniversary conference on Computer supported cooperative work10.1145/1180875.1180944(455-458)Online publication date: 4-Nov-2006
https://dl.acm.org/doi/10.1145/1180875.1180944
Barrett RKandogan EMaglio PHaber ETakayama LPrabaker MHerbsleb JOlson G(2004)Field studies of computer system administratorsProceedings of the 2004 ACM conference on Computer supported cooperative work10.1145/1031607.1031672(388-395)Online publication date: 6-Nov-2004
https://dl.acm.org/doi/10.1145/1031607.1031672
Halverson CErickson TAckerman MHerbsleb JOlson G(2004)Behind the help deskProceedings of the 2004 ACM conference on Computer supported cooperative work10.1145/1031607.1031657(304-313)Online publication date: 6-Nov-2004
https://dl.acm.org/doi/10.1145/1031607.1031657

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