Article

Helping conversational agents to find informative responses: query expansion methods for chatterbots

Authors:

Marcello L'Abbate,

Ulrich ThielAuthors Info & Claims

AAMAS '02: Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 2

Pages 796 - 797

https://doi.org/10.1145/544862.544928

Published: 15 July 2002 Publication History

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Abstract

Chatterbots are conversational agents engaging a natural language-based interaction with web site users. In e-commerce, however, simple "chatting" which is mainly entertaining the user is not sufficient. Instead, the agent needs to be cooperative by trying to provide relevant information about products and/or the conditions of purchasing, usually retrieved from product databases and manuals. In this paper we explore ways to extract information out of the on-going dialogue for the automatic generation of queries to application data sources. By evaluating the result set we identify and eventually apply so called "query expansion" mechanisms for improving the quality of the results.

References

[1]

Guttman, R., Moukas, A., and Maes, P., "Agent-mediated Electronic Commerce: A Survey", Knowledge Engineering Review, June 1998

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[2]

L'Abbate, M., Thiel, U.,"Chatterbots and Intelligent Information Search" in Proceedings of the BCS-IRSG 23rd European Colloquium on Information Retrieval Research (Darmstadt, Germany, April 2001), 200--207

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[3]

L'Abbate, Marcello; Thiel, Ulrich - "Intelligent Product Information Search in E-Commerce: Retrieval Strategies for Virtual Shop Assistants". In Proceedings of the E-Work and E-Business Conference (e2001), October 2001, Venice, Italy (pp. 347--353). Amsterdam: IOS Press, 2001

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[4]

Stein, Adelheit; Gulla, Jon Atle & Thiel, Ulrich (1999). User-Tailored Planning of Mixed Initiative Information-Seeking Dialogues. User Modeling and User-Adapted Interaction, 1999, 9(1-2):133--16

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Cited By

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Chen LL'Abbate MThiel UNeuhold E(2005)The Layer-Seeds Term Clustering MethodInformation Systems Frontiers10.1007/s10796-005-4811-77:4-5(405-419)Online publication date: 1-Dec-2005
https://dl.acm.org/doi/10.1007/s10796-005-4811-7
Libo Chen L'Abbate MThiel UNeuhold E(2004)Increasing the customer's choice: query expansion based on the layer-seeds method and its application in e-commerceIEEE International Conference on e-Technology, e-Commerce and e-Service, 2004. EEE '04. 200410.1109/EEE.2004.1287329(317-324)Online publication date: 2004
https://doi.org/10.1109/EEE.2004.1287329
L'Abbate MThiel U(2003)The use of contextual information in a proactivity model for conversational agentsProceedings of the 4th international and interdisciplinary conference on Modeling and using context10.5555/1763142.1763182(459-466)Online publication date: 23-Jun-2003
https://dl.acm.org/doi/10.5555/1763142.1763182
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Index Terms

Helping conversational agents to find informative responses: query expansion methods for chatterbots
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces

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Information

Published In

AAMAS '02: Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 2

July 2002

508 pages

ISBN:1581134800

DOI:10.1145/544862

Conference Chairs:
Maria Gini
University of Minnesota, USA
,
Toru Ishida
Kyoto University, Japan
,
Program Chairs:
Cristiano Castelfranchi
CNR and Università di Siena, Italy
,
W. Lewis Johnson
University of Southern California, USA

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 15 July 2002

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AAMAS02

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AAMAS02: The First International Joint Conference on Autonomous Agents and Multi-Agent Systems ( formerly known as Autonomous Agents )

July 15 - 19, 2002

Bologna, Italy

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Overall Acceptance Rate 1,155 of 5,036 submissions, 23%

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Chen LL'Abbate MThiel UNeuhold E(2005)The Layer-Seeds Term Clustering MethodInformation Systems Frontiers10.1007/s10796-005-4811-77:4-5(405-419)Online publication date: 1-Dec-2005
https://dl.acm.org/doi/10.1007/s10796-005-4811-7
Libo Chen L'Abbate MThiel UNeuhold E(2004)Increasing the customer's choice: query expansion based on the layer-seeds method and its application in e-commerceIEEE International Conference on e-Technology, e-Commerce and e-Service, 2004. EEE '04. 200410.1109/EEE.2004.1287329(317-324)Online publication date: 2004
https://doi.org/10.1109/EEE.2004.1287329
L'Abbate MThiel U(2003)The use of contextual information in a proactivity model for conversational agentsProceedings of the 4th international and interdisciplinary conference on Modeling and using context10.5555/1763142.1763182(459-466)Online publication date: 23-Jun-2003
https://dl.acm.org/doi/10.5555/1763142.1763182
L’Abbate MThiel U(2003)The Use of Contextual Information in a Proactivity Model for Conversational AgentsModeling and Using Context10.1007/3-540-44958-2_38(459-466)Online publication date: 18-Jun-2003
https://doi.org/10.1007/3-540-44958-2_38
Semeraro GAndersen HAndersen VLops PAbbattista F(2003)Evaluation and Validation of a Conversational Agent Embodied in a BookstoreUniversal Access Theoretical Perspectives, Practice, and Experience10.1007/3-540-36572-9_28(360-371)Online publication date: 14-Mar-2003
https://doi.org/10.1007/3-540-36572-9_28
Semeraro GAndersen HAndersen VLops PAbbattista F(2002)Evaluation and validation of a conversational agent embodied in a bookstoreProceedings of the User interfaces for all 7th international conference on Universal access: theoretical perspectives, practice, and experience10.5555/1765426.1765458(360-371)Online publication date: 24-Oct-2002
https://dl.acm.org/doi/10.5555/1765426.1765458

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