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abstract

Conversational Agents: Acting on the Wave of Research and Development

Authors:

Richard Jacques,

Asbjørn Følstad,

Elizabeth Gerber,

Jonathan Grudin,

Andrés Monroy-Hernández,

Dakuo WangAuthors Info & Claims

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: W34, Pages 1 - 8

https://doi.org/10.1145/3290607.3299034

Published: 02 May 2019 Publication History

Abstract

In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into prominence in 2016. Then came a wave of research, more development, and some use. The time is right to assess what we have learned from endeavouring to build conversational user interfaces that simulate quasi-human partners engaged in real conversations with real people. This workshop brings together people who developed or studied various conversational agents, to explore themes that include what works (and hasn't) in home, education, healthcare, and work settings, what we have learned from this about people and their activities, and social or ethical possibilities for good or risk.

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Cited By

Porto AFurtado M(2024)Framework to Specify Dialogues for Natural Interaction with Conversational Assistants Applied in Prompt EngineeringIntelligent Systems and Applications10.1007/978-3-031-66336-9_17(231-253)Online publication date: 1-Aug-2024
https://doi.org/10.1007/978-3-031-66336-9_17
Minder BWolf PBaldauf MVerma S(2023)Voice assistants in private households: a conceptual framework for future research in an interdisciplinary fieldHumanities and Social Sciences Communications10.1057/s41599-023-01615-z10:1Online publication date: 19-Apr-2023
https://doi.org/10.1057/s41599-023-01615-z
Aghaei SAngele KHuaman EBushati GSchiestl MFensel A(2022)Interactive Search on the Web: The Story So FarInformation10.3390/info1307032413:7(324)Online publication date: 4-Jul-2022
https://doi.org/10.3390/info13070324
Show More Cited By

Index Terms

Conversational Agents: Acting on the Wave of Research and Development
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Interaction paradigms
      1. Natural language interfaces
  2. Ubiquitous and mobile computing
    1. Ubiquitous and mobile devices
      1. Personal digital assistants

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Information & Contributors

Information

Published In

cover image ACM Conferences

CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

3673 pages

ISBN:9781450359719

DOI:10.1145/3290607

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

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Published: 02 May 2019

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CHI '19

Sponsor:

SIGCHI

CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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CHI 2025

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sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Cited By

Porto AFurtado M(2024)Framework to Specify Dialogues for Natural Interaction with Conversational Assistants Applied in Prompt EngineeringIntelligent Systems and Applications10.1007/978-3-031-66336-9_17(231-253)Online publication date: 1-Aug-2024
https://doi.org/10.1007/978-3-031-66336-9_17
Minder BWolf PBaldauf MVerma S(2023)Voice assistants in private households: a conceptual framework for future research in an interdisciplinary fieldHumanities and Social Sciences Communications10.1057/s41599-023-01615-z10:1Online publication date: 19-Apr-2023
https://doi.org/10.1057/s41599-023-01615-z
Aghaei SAngele KHuaman EBushati GSchiestl MFensel A(2022)Interactive Search on the Web: The Story So FarInformation10.3390/info1307032413:7(324)Online publication date: 4-Jul-2022
https://doi.org/10.3390/info13070324
Reicherts LRogers YCapra LWood EDuong TSebire N(2022)It's Good to Talk: A Comparison of Using Voice Versus Screen-Based Interactions for Agent-Assisted TasksACM Transactions on Computer-Human Interaction10.1145/348422129:3(1-41)Online publication date: 14-Jan-2022
https://dl.acm.org/doi/10.1145/3484221
Esau MLawo DNeifer TStevens GBoden A(2022)Trust your guts: fostering embodied knowledge and sustainable practices through voice interactionPersonal and Ubiquitous Computing10.1007/s00779-022-01695-927:2(415-434)Online publication date: 29-Nov-2022
https://doi.org/10.1007/s00779-022-01695-9
Tiwari ASaha TSaha SSengupta SMaitra ARamnani RBhattacharyya P(2021)A dynamic goal adapted task oriented dialogue agentPLOS ONE10.1371/journal.pone.024903016:4(e0249030)Online publication date: 1-Apr-2021
https://doi.org/10.1371/journal.pone.0249030
Lee LBraud THosio SHui P(2021)Towards Augmented Reality Driven Human-City Interaction: Current Research on Mobile Headsets and Future ChallengesACM Computing Surveys10.1145/346796354:8(1-38)Online publication date: 4-Oct-2021
https://dl.acm.org/doi/10.1145/3467963
Alkan ÖMattetti MDaly EBotea AVejsbjerg IKnijnenburg B(2021)IRFProceedings of the ACM on Human-Computer Interaction10.1145/34492375:CSCW1(1-25)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449237
Wang DWang LZhang ZWang DZhu HGao YFan XTian FKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)“Brilliant AI Doctor” in Rural Clinics: Challenges in AI-Powered Clinical Decision Support System DeploymentProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445432(1-18)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445432
Xu YWang DCollins PLee HWarschauer M(2021)Same benefits, different communication patterns: Comparing Children's reading with a conversational agent vs. a human partnerComputers & Education10.1016/j.compedu.2020.104059161(104059)Online publication date: Feb-2021
https://doi.org/10.1016/j.compedu.2020.104059
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