Touch from Robots Loses to Chatting via Text: A Comparative Study of Sympathy Demonstrated Using Text, Robot Arm, and Qoobo
Pages 473 - 477
Abstract
Social touch is helpful for improving social connection, and it is one potential method to improve online communication with people at a distance. Although prior work examined if social touch from robot is effective for communicating sympathy compared to text and GIFs, the results indicated that touch from a robotic arm was not effective as a means of conveying sympathy. Therefore, in order to examine how to make social touch from robots more effective, we conducted an experiment using Qoobo a more lifelike robot. Results (50 dyads) indicate that the touching method we used was not effective for conveying sympathy. Interviews with participants suggested the ways to improve robot; that is, making the robot look like an animal, such as Qoobo, with adding warmth would be effective.
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Index Terms
- Touch from Robots Loses to Chatting via Text: A Comparative Study of Sympathy Demonstrated Using Text, Robot Arm, and Qoobo
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March 2024
1408 pages
ISBN:9798400703232
DOI:10.1145/3610978
- General Chairs:
- Dan Grollman,
- Elizabeth Broadbent,
- Program Chairs:
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- Harold Soh,
- Tom Williams
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Published: 11 March 2024
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HRI '24: ACM/IEEE International Conference on Human-Robot Interaction
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