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Human-Centered AI Design in Reality: A Study of Developer Companies’ Practices : A study of Developer Companies’ Practices

Authors:

Maria Hartikainen,

Kaisa Väänänen,

Saara Ala-Luopa,

Thomas OlssonAuthors Info & Claims

NordiCHI '22: Nordic Human-Computer Interaction Conference

Article No.: 55, Pages 1 - 11

https://doi.org/10.1145/3546155.3546677

Published: 08 October 2022 Publication History

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Abstract

Human-Centered AI (HCAI) advocates the development of AI applications that are trustworthy, usable, and based on human needs. While the conceptual foundations of HCAI are extensively discussed in recent literature, the industry practices and methods appear to lag behind. To advance HCAI method development, current practices of AI developer companies need to be understood. To understand how HCAI principles manifest in the current practices of AI development, we conducted an interview study of practitioners from 12 AI developer companies in Finland, focusing on the early stages of AI application development. Our thematic analysis reveals current development practices and identifies four main challenges: (i) detachment of HCAI work from technical development, (ii) clients’ central role as the source of user requirements, (iii) uncertain nature of AI, and (iv) lack of value-based understanding of AI. The findings inform the development of HCAI methods and implementation of HCAI principles in AI application development.

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Cited By

Bach TKaarstad MSolberg EBabic A(2025)Insights into suggested Responsible AI (RAI) practices in real-world settings: a systematic literature reviewAI and Ethics10.1007/s43681-024-00648-7Online publication date: 8-Jan-2025
https://doi.org/10.1007/s43681-024-00648-7
Lin HKarusala NOkolo CD'Ignazio CGajos K(2024)"Come to us first": Centering Community Organizations in Artificial Intelligence for Social Good PartnershipsProceedings of the ACM on Human-Computer Interaction10.1145/36870098:CSCW2(1-28)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687009
Dritsa Dvan Renswouw LColombo SVäänänen KBogers SMartinez AHolbrook JBrombacher A(2024)Designing (with) AI for WellbeingExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636282(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3636282
Show More Cited By

Index Terms

Human-Centered AI Design in Reality: A Study of Developer Companies’ Practices : A study of Developer Companies’ Practices
1. Computing methodologies
  1. Artificial intelligence
2. Human-centered computing
  1. Human computer interaction (HCI)

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cover image ACM Other conferences

NordiCHI '22: Nordic Human-Computer Interaction Conference

October 2022

1091 pages

ISBN:9781450396998

DOI:10.1145/3546155

Copyright © 2022 Owner/Author.

This work is licensed under a Creative Commons Attribution International 4.0 License.

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Association for Computing Machinery

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Published: 08 October 2022

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NordiCHI '22: Nordic Human-Computer Interaction Conference

October 8 - 12, 2022

Aarhus, Denmark

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Cited By

Bach TKaarstad MSolberg EBabic A(2025)Insights into suggested Responsible AI (RAI) practices in real-world settings: a systematic literature reviewAI and Ethics10.1007/s43681-024-00648-7Online publication date: 8-Jan-2025
https://doi.org/10.1007/s43681-024-00648-7
Lin HKarusala NOkolo CD'Ignazio CGajos K(2024)"Come to us first": Centering Community Organizations in Artificial Intelligence for Social Good PartnershipsProceedings of the ACM on Human-Computer Interaction10.1145/36870098:CSCW2(1-28)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687009
Dritsa Dvan Renswouw LColombo SVäänänen KBogers SMartinez AHolbrook JBrombacher A(2024)Designing (with) AI for WellbeingExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3636282(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3636282
Xu WGao Z(2024)Enabling Human-Centered AI: A Methodological Perspective2024 IEEE 4th International Conference on Human-Machine Systems (ICHMS)10.1109/ICHMS59971.2024.10555771(1-6)Online publication date: 15-May-2024
https://doi.org/10.1109/ICHMS59971.2024.10555771
Bach TKristiansen JBabic AJacovi A(2024)Unpacking Human-AI Interaction in Safety-Critical Industries: A Systematic Literature ReviewIEEE Access10.1109/ACCESS.2024.343719012(106385-106414)Online publication date: 2024
https://doi.org/10.1109/ACCESS.2024.3437190
Truss MSchmitt M(2024)Human-Centered AI Product Prototyping with No-Code AutoML: Conceptual Framework, Potentials and LimitationsInternational Journal of Human–Computer Interaction10.1080/10447318.2024.2425454(1-16)Online publication date: 26-Nov-2024
https://doi.org/10.1080/10447318.2024.2425454
Ala-Luopa SOlsson TVäänänen KHartikainen MMakkonen J(2024)Trusting Intelligent Automation in Expert Work: Accounting Practitioners’ Experiences and PerceptionsComputer Supported Cooperative Work (CSCW)10.1007/s10606-024-09499-6Online publication date: 30-Apr-2024
https://doi.org/10.1007/s10606-024-09499-6
Ryan M(2024)We’re only human after all: a critique of human-centred AIAI & SOCIETY10.1007/s00146-024-01976-2Online publication date: 4-Jun-2024
https://doi.org/10.1007/s00146-024-01976-2
Tahvanainen LTetri BAhonen O(2024)Exploring and Extending Human-Centered Design to Develop AI-Enabled Wellbeing Technology in HealthcareDigital Health and Wireless Solutions10.1007/978-3-031-59091-7_19(288-306)Online publication date: 5-May-2024
https://doi.org/10.1007/978-3-031-59091-7_19
Kurian NSaad C(2024)Where Technology Meets EmpathyCommunication and Education10.1002/9781119985280.ch10(148-163)Online publication date: 12-Jan-2024
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