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short-paper

Recruitment Chatbot Acceptance in Company Practices: An Elicitation Study

Authors:

Rosa LanzilottiAuthors Info & Claims

CHItaly '23: Proceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter

Article No.: 31, Pages 1 - 8

https://doi.org/10.1145/3605390.3605420

Published: 20 September 2023 Publication History

Abstract

Recruitment bots are becoming increasingly popular, but there is limited research on how human-centered design principles guide their development. This study aims to address this gap by providing insights into the design of recruitment chatbots that prioritize human-centered principles and improve the overall experience for their final users. Semi-structured interviews with 4 recruiters and 6 job seekers were conducted to investigate their experiences with recruitment procedures and their perspectives on how chatbots could influence their experiences. The study revealed insights related to the impact of chatbots on the user experience and their acceptability in the context of human-centeredness, thus contributing to the development of next-generation, human-in-the-loop chatbot recruitment systems.

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Cited By

Akram SBuono PLanzilotti R(2024)Recruitment chatbot acceptance in a company: a mixed method study on human-centered technology acceptance modelPersonal and Ubiquitous Computing10.1007/s00779-024-01826-428:6(961-984)Online publication date: 4-Jul-2024
https://doi.org/10.1007/s00779-024-01826-4
Akram SBuono PLanzilotti R(2024)Human-Centric Interaction Design of RecoBot: A Study for Improved User ExperienceHCI International 2024 Posters10.1007/978-3-031-62110-9_16(155-165)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-62110-9_16

Index Terms

Recruitment Chatbot Acceptance in Company Practices: An Elicitation Study
1. Human-centered computing
  1. Human computer interaction (HCI)

Index terms have been assigned to the content through auto-classification.

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cover image ACM Other conferences

CHItaly '23: Proceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter

September 2023

416 pages

ISBN:9798400708060

DOI:10.1145/3605390

Copyright © 2023 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 September 2023

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Short-paper
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Refereed limited

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Ministero dell'Università e della Ricerca

Conference

CHItaly 2023

CHItaly 2023: 15th Biannual Conference of the Italian SIGCHI Chapter

September 20 - 22, 2023

Torino, Italy

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Overall Acceptance Rate 109 of 242 submissions, 45%

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Cited By

Akram SBuono PLanzilotti R(2024)Recruitment chatbot acceptance in a company: a mixed method study on human-centered technology acceptance modelPersonal and Ubiquitous Computing10.1007/s00779-024-01826-428:6(961-984)Online publication date: 4-Jul-2024
https://doi.org/10.1007/s00779-024-01826-4
Akram SBuono PLanzilotti R(2024)Human-Centric Interaction Design of RecoBot: A Study for Improved User ExperienceHCI International 2024 Posters10.1007/978-3-031-62110-9_16(155-165)Online publication date: 1-Jun-2024
https://doi.org/10.1007/978-3-031-62110-9_16

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