short-paper

Open access

Designing Chatbots as Community-Owned Agents

Authors:

Michal Luria,

Joseph Seering,

Jodi Forlizzi,

John ZimmermanAuthors Info & Claims

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

Article No.: 14, Pages 1 - 3

https://doi.org/10.1145/3405755.3406134

Published: 22 July 2020 Publication History

PDF eReader

Abstract

This work investigates how social agents can be designed to create a sense of ownership over them within a group of users. Social agents, such as conversational agents and chatbots, currently interact with people in impersonal, isolated, and often one-on-one interactions: one user and one agent. This is likely to change as agents become more socially sophisticated and integrated in social fabrics. Previous research has indicated that understanding who owns an agent can assist in creating expectations and understanding who an agent is accountable to within a group. We present findings from a three week case-study in which we implemented a chatbot that was successful in creating a sense of collective ownership within a community. We discuss the design choices that led to this outcome and implications for social agent design.

References

[1]

Amazon. accessed September 9, 2019. Making Alexa More Friction-Free. https://developer.amazon.com/blogs/alexa/post/60e1f011-3236-4162-b0f6-509205d354ca/making-alexa-more-friction-free

Google Scholar

[2]

Russell W Belk. 1988. Possessions and the extended self. Journal of consumer research 15, 2 (1988), 139--168.

Crossref

Google Scholar

[3]

AJ Bernheim Brush and Kori M Inkpen. 2007. Yours, mine and ours? Sharing and use of technology in domestic environments. In International Conference on Ubiquitous Computing. Springer, 109--126.

Digital Library

Google Scholar

[4]

Mihaly Csikszentmihalyi and Eugene Halton. 1981. The meaning of things: Domestic symbols and the self. Cambridge University Press.

Google Scholar

[5]

Jane Gruning and Siân Lindley. 2016. Things we own together: Sharing possessions at home. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM.

Digital Library

Google Scholar

[6]

Michal Luria, Rebecca Zheng, Bennett Huffman, Huang Shuangni, John Zimmerman, and Jodi Forlizzi. 2020. Social Boundaries for Personal Agents in the Interpersonal Space of the Home. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems. ACM.

Digital Library

Google Scholar

[7]

Tara Matthews, Kerwell Liao, Anna Turner, Marianne Berkovich, Robert Reeder, and Sunny Consolvo. 2016. She'll just grab any device that's closer: A Study of Everyday Device & Account Sharing in Households. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, 5921--5932.

Digital Library

Google Scholar

[8]

Joseph Seering, Michal Luria, Geoff Kaufman, and Jessica Hammer. 2019. Beyond Dyadic Interactions: Considering Chatbots As Community Members. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland Uk) (CHI '19). ACM, New York, NY, USA, Article 450, 13 pages. https://doi.org/10.1145/3290605.3300680

Digital Library

Google Scholar

[9]

Joseph Seering, Michal Luria, Connie Ye, Geoff Kaufman, and Jessica Hammer. 2020. It Takes a Village: Integrating an Adaptive Chatbot into an Online Gaming Community. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (Honolulu, Hawaii, USA) (CHI '20). ACM, New York, NY, USA, Article 579, 13 pages. https://doi.org/10.1145/3313831.3376708

Digital Library

Google Scholar

Cited By

View all

Upadhyay PHeung SAzenkot SBrewer R(2023)Studying Exploration & Long-Term Use of Voice Assistants by Older AdultsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580925(1-11)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580925
Zheng QTang YLiu YLiu WHuang Y(2022)UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital LibraryProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501855(1-24)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501855
Suh MYoungblom ETerry MCai CKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)AI as Social Glue: Uncovering the Roles of Deep Generative AI during Social Music CompositionProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445219(1-11)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445219
Show More Cited By

Index Terms

Designing Chatbots as Community-Owned Agents
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User studies
  2. Interaction design
    1. Interaction design process and methods
      1. User centered design

Recommendations

Conversational Agents: Acting on the Wave of Research and Development
CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems

In the last five years, work on software that interacts with people via typed or spoken natural language, called chatbots, intelligent assistants, social bots, virtual companions, non-human players, and so on, increased dramatically. Chatbots burst into ...
User Engagement with Chatbots: A Discursive Psychology Approach
CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

Conversational agents have transcended into multiple industries with increased ability for user engagement in intelligent conversation. Conversations with chatbots are different from interpersonal communication in terms of turn-taking, intentions, and ...
Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations
Chatbot Research and Design
Abstract
Conversational agents are gradually being deployed by organizations in service settings to communicate with and solve problems together with consumers. The current study investigates how consumers’ perceptions of cooperation with conversational ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

CUI '20: Proceedings of the 2nd Conference on Conversational User Interfaces

July 2020

271 pages

ISBN:9781450375443

DOI:10.1145/3405755

Conference Chairs:
María Inés Torres,
Stephan Schlögl,
Program Chairs:
Leigh Clark,
Martin Porcheron

This work is licensed under a Creative Commons Attribution International 4.0 License.

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 22 July 2020

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Short-paper
Research
Refereed limited

Conference

CUI '20

CUI '20: 2nd Conference on Conversational User Interfaces

July 22 - 24, 2020

Bilbao, Spain

Acceptance Rates

CUI '20 Paper Acceptance Rate 13 of 39 submissions, 33%;

Overall Acceptance Rate 34 of 100 submissions, 34%

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

4
Total Citations
View Citations
868
Total Downloads

Downloads (Last 12 months)156
Downloads (Last 6 weeks)13

Reflects downloads up to 12 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

View all

Upadhyay PHeung SAzenkot SBrewer R(2023)Studying Exploration & Long-Term Use of Voice Assistants by Older AdultsProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3580925(1-11)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544548.3580925
Zheng QTang YLiu YLiu WHuang Y(2022)UX Research on Conversational Human-AI Interaction: A Literature Review of the ACM Digital LibraryProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3501855(1-24)Online publication date: 29-Apr-2022
https://dl.acm.org/doi/10.1145/3491102.3501855
Suh MYoungblom ETerry MCai CKitamura YQuigley AIsbister KIgarashi TBjørn PDrucker S(2021)AI as Social Glue: Uncovering the Roles of Deep Generative AI during Social Music CompositionProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445219(1-11)Online publication date: 6-May-2021
https://dl.acm.org/doi/10.1145/3411764.3445219
Madianou M(2021)Nonhuman humanitarianism: when 'AI for good' can be harmfulInformation, Communication & Society10.1080/1369118X.2021.190910024:6(850-868)Online publication date: 8-Apr-2021
https://doi.org/10.1080/1369118X.2021.1909100

View Options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Abstract

References

Cited By

Index Terms

Recommendations

Conversational Agents: Acting on the Wave of Research and Development

User Engagement with Chatbots: A Discursive Psychology Approach

Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations

Comments

Information

Published In

Publisher

Publication History

Permissions

Check for updates

Author Tags

Qualifiers

Conference

Acceptance Rates

Contributors

Other Metrics

Bibliometrics

Article Metrics

Other Metrics

Citations

Cited By

View options

PDF

eReader

Login options

Full Access

Figures

Other

Share

Share this Publication link

Share on social media

Affiliations