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Dimensions of UX Practice that Shape Ethical Awareness

Authors:

Shruthi Sai Chivukula,

Chris Rhys Watkins,

Colin M. GrayAuthors Info & Claims

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

Pages 1 - 13

https://doi.org/10.1145/3313831.3376459

Published: 23 April 2020 Publication History

Abstract

HCI researchers are increasingly interested in describing the complexity of design practice, including ethical, organizational, and societal concerns. Recent studies have identified individual practitioners as key actors in driving the design process and culture within their respective organizations, and we build upon these efforts to reveal practitioner concerns regarding ethics on their own terms. In this paper, we report on the results of an interview study with eleven UX practitioners, capturing their experiences that highlight dimensions of design practice that impact ethical awareness and action. Using a bottom-up thematic analysis, we identified five dimensions of design complexity that influence ethical outcomes and span individual, collaborative, and methodological framing of UX activity. Based on these findings, we propose a set of implications for the creation of ethically-centered design methods that resonate with this complexity and inform the education of future UX practitioners.

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Cited By

Yi SKim S(2024)A Meta-Analysis on International Utilization Trends of User Experience Measurement Approaches: Digital Services and ProductsArchives of Design Research10.15187/adr.2024.05.37.2.20937:2(209-225)Online publication date: 31-May-2024
https://doi.org/10.15187/adr.2024.05.37.2.209
Chivukula SGray CLi ZPivonka AChen J(2024)Surveying a Landscape of Ethics-Focused Design MethodsACM Journal on Responsible Computing10.1145/36789881:3(1-32)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3678988
Rattay SVakkuri VRozendaal MShklovski I(2024)Moral Stress in Technical Practice: The Affective Experience of Ethics ToolsAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685440(1-5)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3677045.3685440
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Index Terms

Dimensions of UX Practice that Shape Ethical Awareness
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI
  2. Interaction design
    1. Empirical studies in interaction design
2. Social and professional topics
  1. Professional topics
    1. Computing profession
      1. Codes of ethics

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cover image ACM Conferences

CHI '20: Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems

April 2020

10688 pages

ISBN:9781450367080

DOI:10.1145/3313831

General Chairs:
Regina Bernhaupt
Eindhoven University of Technology, Netherlands
,
Florian 'Floyd' Mueller
Monash University, Australia
,
David Verweij
Newcastle University, UK
,
Josh Andres
RMIT, Australia
,
Program Chairs:
Joanna McGrenere
University of British Columbia, Canada
,
Andy Cockburn
University of Canterbury, New Zealand
,
Ignacio Avellino
University of Maryland Baltimore County, USA
,
Alix Goguey
Grenoble Alpes University, France
,
Pernille Bjørn
University of Copenhagen, Denmark
,
Shengdong (Shen) Zhao
National University of Singapore, Singapore
,
Briane Paul Samson
Future University Hakodate, Japan & De La Salle University, Philippines
,
Rafal Kocielnik
University of Washington, USA

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Published: 23 April 2020

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Cited By

Yi SKim S(2024)A Meta-Analysis on International Utilization Trends of User Experience Measurement Approaches: Digital Services and ProductsArchives of Design Research10.15187/adr.2024.05.37.2.20937:2(209-225)Online publication date: 31-May-2024
https://doi.org/10.15187/adr.2024.05.37.2.209
Chivukula SGray CLi ZPivonka AChen J(2024)Surveying a Landscape of Ethics-Focused Design MethodsACM Journal on Responsible Computing10.1145/36789881:3(1-32)Online publication date: 16-Sep-2024
https://dl.acm.org/doi/10.1145/3678988
Rattay SVakkuri VRozendaal MShklovski I(2024)Moral Stress in Technical Practice: The Affective Experience of Ethics ToolsAdjunct Proceedings of the 2024 Nordic Conference on Human-Computer Interaction10.1145/3677045.3685440(1-5)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3677045.3685440
Ma S(2024)Advancing HCI and Design Methods to Empower Gig WorkersCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3665123(37-40)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3665123
Cha IPillai AWong R(2024)Ethics Pathways: A Design Activity for Reflecting on Ethics Engagement in HCI ResearchProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660714(3515-3533)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3660714
Popova KFigueras CHöök KLampinen A(2024)Who Should Act? Distancing and Vulnerability in Technology Practitioners' Accounts of Ethical ResponsibilityProceedings of the ACM on Human-Computer Interaction10.1145/36374348:CSCW1(1-27)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637434
Zhang-Kennedy LKeleher MValiquette M(2024)Navigating the Gray: Design Practitioners' Perceptions Toward the Implementation of Privacy Dark PatternsProceedings of the ACM on Human-Computer Interaction10.1145/36373748:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637374
Pant AHoda RSpiegler STantithamthavorn CTurhan B(2024)Ethics in the Age of AI: An Analysis of AI Practitioners’ Awareness and ChallengesACM Transactions on Software Engineering and Methodology10.1145/363571533:3(1-35)Online publication date: 15-Mar-2024
https://dl.acm.org/doi/10.1145/3635715
Lindberg SRossitto CKnutsson OKarlström PMännikkö Barbutiu S(2024)Doing Good Business? Design Leaders' Perspectives on Ethics in DesignProceedings of the ACM on Human-Computer Interaction10.1145/36330678:GROUP(1-22)Online publication date: 21-Feb-2024
https://dl.acm.org/doi/10.1145/3633067
Lev Ari ERoichman MToch E(2024)Strategies of Product Managers: Negotiating Social Values in Digital Product DesignProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642409(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642409
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