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Learn how companies make us feel good about doing what they want. Approaching persuasive design from the dark side, this book melds psychology, marketing, and design concepts to show why we're susceptible to certain persuasive techniques. Packed with examples from every nook and cranny of the web, it provides easily digestible and applicable patterns for putting these design techniques to work. Organized by the seven deadly sins, it includes:Pride -- use social proof to position your product in line with your visitors' valuesSloth -- build a path of least resistance that leads users where you want them to goGluttony -- escalate customers' commitment and use loss aversion to keep them thereAnger -- understand the power of metaphysical arguments and anonymityEnvy -- create a culture of status around your product and feed aspirational desiresLust -- turn desire into commitment by using emotion to defeat rational behaviorGreed -- keep customers engaged by reinforcing the behaviors you desireNow you too can leverage human fallibility to create powerful persuasive interfaces that people will love to use -- but will you use your new knowledge for good or evil? Learn more on the companion website, evilbydesign.info.
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- Aung K, Soubutts E and Singh A (2024). "What a stupid way to do business": Towards an Understanding of Older Adults' Perceptions of Deceptive Patterns and Ways to Develop Resistance, Proceedings of the ACM on Human-Computer Interaction, 8:CHI PLAY, (1-31), Online publication date: 14-Oct-2024.
- Chivukula S, Gray C, Li Z, Pivonka A and Chen J (2024). Surveying a Landscape of Ethics-Focused Design Methods, ACM Journal on Responsible Computing, 1:3, (1-32), Online publication date: 30-Sep-2024.
- Sabinson E The Pictorial is Neurodivergent: A Case for More Fidgets and Fewer Fixes Proceedings of the 2024 ACM Designing Interactive Systems Conference, (3485-3500)
- Popova K, Figueras C, Höök K and Lampinen A (2024). Who Should Act? Distancing and Vulnerability in Technology Practitioners' Accounts of Ethical Responsibility, Proceedings of the ACM on Human-Computer Interaction, 8:CSCW1, (1-27), Online publication date: 17-Apr-2024.
- Hilbert M, Thakur A, Flores P, Zhang X, Bhan J, Bernhard P and Ji F (2024). 8–10% of algorithmic recommendations are ‘bad’, but… an exploratory risk-utility meta-analysis and its regulatory implications, International Journal of Information Management: The Journal for Information Professionals, 75:C, Online publication date: 1-Apr-2024.
- Gray C, Chivukula S, Bongard-Blanchy K, Mathur A, Gunawan J and Schaffner B Emerging Transdisciplinary Perspectives to Confront Dark Patterns Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems, (1-4)
- Gray C, Chen J, Chivukula S and Qu L (2021). End User Accounts of Dark Patterns as Felt Manipulation, Proceedings of the ACM on Human-Computer Interaction, 5:CSCW2, (1-25), Online publication date: 13-Oct-2021.
- Gray C, Santos C, Bielova N, Toth M and Clifford D Dark Patterns and the Legal Requirements of Consent Banners: An Interaction Criticism Perspective Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, (1-18)
- Widdicks K, Pargman D and Bjork S Backfiring and favouring: how design processes in HCI lead to anti-patterns and repentant designers Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society, (1-12)
- Gray C, Chivukula S and Lee A What Kind of Work Do "Asshole Designers" Create? Describing Properties of Ethical Concern on Reddit Proceedings of the 2020 ACM Designing Interactive Systems Conference, (61-73)
- Di Geronimo L, Braz L, Fregnan E, Palomba F and Bacchelli A UI Dark Patterns and Where to Find Them Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, (1-14)
- Chivukula S, Watkins C, Manocha R, Chen J and Gray C Dimensions of UX Practice that Shape Ethical Awareness Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems, (1-13)
- Mathur A, Acar G, Friedman M, Lucherini E, Mayer J, Chetty M and Narayanan A (2019). Dark Patterns at Scale, Proceedings of the ACM on Human-Computer Interaction, 3:CSCW, (1-32), Online publication date: 7-Nov-2019.
- Chivukula S, Gray C and Brier J Analyzing Value Discovery in Design Decisions Through Ethicography Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, (1-12)
- Chen Y, Li Z, Rosner D and Hiniker A (2019). Understanding Parents' Perspectives on Mealtime Technology, Proceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies, 3:1, (1-19), Online publication date: 29-Mar-2019.
- Gray C, Kou Y, Battles B, Hoggatt J and Toombs A The Dark (Patterns) Side of UX Design Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems, (1-14)
- Liu S, Peng J and Gaudiot J (2017). Computer, Drive My Car!, Computer, 50:1, (8-8), Online publication date: 1-Jan-2017.
- Berghel H (2017). Software Sophistry and Political Sleight of Hand, Computer, 50:1, (82-87), Online publication date: 1-Jan-2017.