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Reducing Perceived Waiting Time in Theme Park Queues via an Augmented Reality Game

Authors:

Fabio Zambetta,

Marco Tamassia,

Florian ’Floyd‚ Mueller,

Rakesh Patibanda,

Jon SatterleyAuthors Info & Claims

ACM Transactions on Computer-Human Interaction (TOCHI), Volume 27, Issue 1

Article No.: 3, Pages 1 - 30

https://doi.org/10.1145/3361524

Published: 22 January 2020 Publication History

Abstract

Theme parks visits can be very playful events for families, however, waiting in the ride’s queues can often be the cause of great frustration. We developed a novel augmented reality game to be played in the theme park’s queue, and an in-the-wild study with X participants using log data and interviews demonstrated that every minute playing was perceived to the same extent of about 5 minutes of not playing the game. We articulate a design space for researchers and strategies for game designers aiming to reduce perceived waiting time in queues. With our work, we hope to extend how we use games in everyday life to make our lives more playful.

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Cited By

Tepponen NBhatnagar PHämäläinen P(2024)Towards Understanding Waiting in Video GamesCompanion Proceedings of the 2024 Annual Symposium on Computer-Human Interaction in Play10.1145/3665463.3678791(263-268)Online publication date: 14-Oct-2024
https://dl.acm.org/doi/10.1145/3665463.3678791
Shin JKim HPark HWoo W(2024)Investigating the Design of Augmented Narrative Spaces Through Virtual-Real Connections: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642819(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642819
Chen MLiang SSmith G(2023)Stackable Music: A Marker-Based Augmented Reality Music Synthesis GameCompanion Proceedings of the Annual Symposium on Computer-Human Interaction in Play10.1145/3573382.3616071(22-28)Online publication date: 6-Oct-2023
https://dl.acm.org/doi/10.1145/3573382.3616071
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Index Terms

Reducing Perceived Waiting Time in Theme Park Queues via an Augmented Reality Game
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Transactions on Computer-Human Interaction

ACM Transactions on Computer-Human Interaction Volume 27, Issue 1

February 2020

206 pages

ISSN:1073-0516

EISSN:1557-7325

DOI:10.1145/3372746

Editor:
Kristina Höök
KTH Royal Institute of Technology, Sweden

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Copyright © 2020 ACM.

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Publication History

Published: 22 January 2020

Accepted: 01 September 2019

Revised: 01 June 2019

Received: 01 October 2017

Published in TOCHI Volume 27, Issue 1

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Cited By

Tepponen NBhatnagar PHämäläinen P(2024)Towards Understanding Waiting in Video GamesCompanion Proceedings of the 2024 Annual Symposium on Computer-Human Interaction in Play10.1145/3665463.3678791(263-268)Online publication date: 14-Oct-2024
https://dl.acm.org/doi/10.1145/3665463.3678791
Shin JKim HPark HWoo W(2024)Investigating the Design of Augmented Narrative Spaces Through Virtual-Real Connections: A Systematic Literature ReviewProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642819(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642819
Chen MLiang SSmith G(2023)Stackable Music: A Marker-Based Augmented Reality Music Synthesis GameCompanion Proceedings of the Annual Symposium on Computer-Human Interaction in Play10.1145/3573382.3616071(22-28)Online publication date: 6-Oct-2023
https://dl.acm.org/doi/10.1145/3573382.3616071
Yang XMao WHu YWang JWan XFang H(2023)Does augmented reality help in industrial training? A comprehensive evaluation based on natural human behavior and knowledge retentionInternational Journal of Industrial Ergonomics10.1016/j.ergon.2023.10351698(103516)Online publication date: Nov-2023
https://doi.org/10.1016/j.ergon.2023.103516
Greuter SMueller FHoang T(2022)Designing public VR installations:Proceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533454(792-806)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533454
Dagan ECárdenas Gasca ARobinson ANoriega ATham YVaish RMonroy-Hernández A(2022)Project IRL: Playful Co-Located Interactions with Mobile Augmented RealityProceedings of the ACM on Human-Computer Interaction10.1145/35129096:CSCW1(1-27)Online publication date: 7-Apr-2022
https://dl.acm.org/doi/10.1145/3512909
Moussa OAlshakhsi SAl-Thani DAli R(2022)Can Operational Transparency Enhance the Perception of Waiting Time? A Case Study from the Healthcare Sector2022 9th International Conference on Behavioural and Social Computing (BESC)10.1109/BESC57393.2022.9995186(1-7)Online publication date: 29-Oct-2022
https://doi.org/10.1109/BESC57393.2022.9995186
Fang HGuo JWu H(2022)Wearable triboelectric devices for haptic perception and VR/AR applicationsNano Energy10.1016/j.nanoen.2022.10711296(107112)Online publication date: Jun-2022
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van Rheden VGrah TMeschtscherjakov APatibanda RLiu WDaiber Fvan den Hoven EMueller F(2021)Out of Your Mind!? Embodied Interaction in SportsExtended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411763.3441329(1-5)Online publication date: 8-May-2021
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Srisombut TThamlersak SChaitantipong PSiriborvornratanakul T(2021)Design Thinking Approach for the Development of Theme Park ApplicationAugmented Human Research10.1007/s41133-021-00054-26:1Online publication date: 13-Nov-2021
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