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Digital government transformation: a case illustrating public e-service development as part of public sector transformation

Authors:

Anne Fleur van VeenstraAuthors Info & Claims

dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

Article No.: 38, Pages 1 - 6

https://doi.org/10.1145/3209281.3209302

Published: 30 May 2018 Publication History

Abstract

Digital government is often seen as an enabler or even driver of transformation of public administration, with the objective of creating public value. Such transformations are complex, requiring a long process of change; often, digitalization of public services is seen as the main means to this end. We investigate how digitalization of public services can be related to public sector transformation, and how this development can be linked to public value. In order to do so, this paper first conceptualizes digital government enabled transformation based on literature. Thereafter, we present an empirical example of public e-service development in Sweden. This case illustrates how e-service development can highlight shifts in societal values, and challenges that follow when trying to sustain changing societal values. Our findings suggest that in order to sustain transformation and (changing) public value, multiple processes of change and redesign need to be in place, not only of the organisational processes involved, but also of regulatory and institutional aspects, such as changes to the law and in the discretion and work practice of public officials.

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Cited By

KARADAĞ H(2024)KAMU ÖRGÜTLERİNİN DİJİTAL DÖNÜŞÜMÜNDE DİNAMİK YETENEKLER YAKLAŞIMI VE BÜYÜK VERİ ANALİTİĞİNİN ROLÜA DYNAMIC CAPABILITIES APPROACH TO DIGITAL TRANSFORMATION IN PUBLIC ORGANIZATIONS AND THE ROLE OF BIG DATA ANALYTICS: A REVIEW OF LITERATUREKamu Yönetimi ve Teknoloji Dergisi10.58307/kaytek.13175016:1(13-39)Online publication date: 13-Mar-2024
https://doi.org/10.58307/kaytek.1317501
Ruka P(2024)The legal challenges related to the digitalization of public services: a principles perspectiveRegional Law Review10.56461/iup_rlrc.2024.5.ch3(31-41)Online publication date: Nov-2024
https://doi.org/10.56461/iup_rlrc.2024.5.ch3
Vujković P(2024)Measuring Smart Public Governance Maturity in Public Administration Institutions: A Multi-Attribute ApproachResilience Through Digital Innovation: Enabling the Twin Transition10.18690/um.fov.4.2024.49(799-830)Online publication date: 29-May-2024
https://doi.org/10.18690/um.fov.4.2024.49
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Index Terms

Digital government transformation: a case illustrating public e-service development as part of public sector transformation
1. Applied computing
  1. Computers in other domains
    1. Computing in government
      1. E-government
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
        Systems analysis and design
        Systems development

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dg.o '18: Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age

May 2018

889 pages

ISBN:9781450365260

DOI:10.1145/3209281

Conference Chairs:
Marijn Janssen
Delft University of Technology, Netherlands
,
Soon Ae Chun
City University of New York (CUNY), USA
,
Vishanth Weerakkody
Bradford University, UK
,
Editors:
Anneke Zuiderwijk
Delft University of Technology, Netherlands
,
Charles C. Hinnant
Florida State University, USA

Copyright © 2018 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 30 May 2018

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dg.o '18

dg.o '18: 19th Annual International Conference on Digital Government Research

May 30 - June 1, 2018

Delft, The Netherlands

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Cited By

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https://doi.org/10.58307/kaytek.1317501
Ruka P(2024)The legal challenges related to the digitalization of public services: a principles perspectiveRegional Law Review10.56461/iup_rlrc.2024.5.ch3(31-41)Online publication date: Nov-2024
https://doi.org/10.56461/iup_rlrc.2024.5.ch3
Vujković P(2024)Measuring Smart Public Governance Maturity in Public Administration Institutions: A Multi-Attribute ApproachResilience Through Digital Innovation: Enabling the Twin Transition10.18690/um.fov.4.2024.49(799-830)Online publication date: 29-May-2024
https://doi.org/10.18690/um.fov.4.2024.49
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Sintorn P(2024)Unveiling barriers and enablers to meaningful digital participation: An empirical inquiry in a Swedish MunicipalityProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657264(686-694)Online publication date: 11-Jun-2024
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Gill AHansnata M(2024)Digital Government Ecosystem: Adaptive Architecture for Digital and ICT Investment Decision MakingProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657119(555-564)Online publication date: 11-Jun-2024
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Ciancarini PGiancarlo RGrimaudo G(2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
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Zyzak BSienkiewicz-Małyjurek KJensen M(2024)Public value management in digital transformation: a scoping reviewInternational Journal of Public Sector Management10.1108/IJPSM-02-2024-005537:7(845-863)Online publication date: 26-Jul-2024
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Fahr MFörster MMoestue LBrasse JKlier JKlier M(2024)Improving the use of public e-services through explainabilityJournal of Business Economics10.1007/s11573-024-01212-9Online publication date: 29-Oct-2024
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