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The local practice of digitalization in schools is a key component of digital inclusion and literacy policies in most states. However, despite all good ambitions of educational digitalization there are several challenges when it comes to ...

Legal regulations and conceptual models are important for public organizations. Conceptual models are means for complexity reduction in the design and customization of information systems. Legal regulations are important for public organizations ...

Increasingly, the public sector faces cybersecurity threats and is attacked by both criminals and hacktivists. Targets of such attacks are most often critical infrastructures. The repercussions of such attacks extend beyond technical systems, ...

e-Government Maturity Models are essential tools for governments to assess and improve their e-government capabilities, performance, and impact. This article offers a pioneering systematic mapping study and comparative analysis of e-Government Maturity ...

The use and implementation of Artificial Intelligence (AI) tools for doing repetitive tasks in the public sector is a challenge, particularly in persuading bureaucrats. However, the potential benefits for citizens, such as improved process and services ...

In this paper, we outline a five-stage maturity model to capture the changes in virtualization of the interface to government with respect to institutional factors and systems and data integration. The proposed Stage Model of Interface Levels to ...

Digital platforms are becoming a popular means of multi-sided interactions between public institutions and their constituents. By enabling information sharing, consultation, and other forms of government-citizen collaboration, they facilitate co-decision-...

The existing literature presents an opportunity to address the governance challenge of collaborative intelligence for public policy and services. This paper seizes the opportunity by developing a governance framework for public value creation. This ...

Context: The Brazilian government has historically promoted digital accessibility guidelines to ensure that Brazilian citizens have equitable access to digital content and services. Problem: In recent years, several portals of Brazilian federal agencies, ...

In the digital governance era, question-answering (QA) systems are critical in efficiently answering citizens’ different questions. Answer quality from these QA systems remarkably influences citizens’ satisfaction and trust in the government. However, ...

Citizen-centricity is a common concept in digital government research and policy. However, there is little clarity regarding the concept in previous literature. To address this shortcoming, and build theoretical foundations for addressing both citizen-...

As more governments around the world seek to harness the power of digital technologies to approach policy and governance, there is growing recognition of the importance of local context in shaping the success of such initiatives. Place-based innovation ...

Digital Transformation encompasses major changes taking place in society, the economy and governments through the modernization of governance, management and use of digital technologies. In Brazil, where the Federal Government plays a leading role in the ...

AI4Reporters is a project designed to produce automated electronic tip sheets for news reporters covering the statehouses (state level legislatures) in the United States. The project aims to capture the most important information that occurred in ...

The promotion of digital self-services has generated a shift within digital government, which has implications for citizens that depend on welfare services. From the policy perspective, users can benefit from better service access, process ...

Digital government construction is an important measure to innovate government governance concepts and methods, form a new pattern of digital governance, promote the modernization of the national governance system and governance capabilities, and build a ...

Scholars and practitioners are adopting human-centric design (HCD) to more effectively develop digital tools in the public sector. HCD is an iterative approach to problem-solving, focused on bringing together user needs, technological feasibility, and ...

During the COVID-19 pandemic, open government data (OGD) was often used as a valuable crisis management resource. Unfortunately, there is limited research that explores how OGD can be used during times of crisis as a crisis management tool. To ...

This study conducts a systematic literature review on several aspects regarding the success of initiatives of digital transformation in the public sector (DTPS), focusing on case studies, processes, and success factors of the DTPS projects. The ...

Digital trust is born with the evolution of digital society. It is an inescapable topic in the digital society and it is developed from traditional interpersonal trust and institutional trust and has been extensively used in the Internet space. At present,...