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Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment

Authors:

Helena M. Mentis,

Galina Madjaroff,

Aaron K. MasseyAuthors Info & Claims

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

Paper No.: 343, Pages 1 - 13

https://doi.org/10.1145/3290605.3300573

Published: 02 May 2019 Publication History

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Abstract

Older adults are rapidly increasing their use of online services such as banking, social media, and email - services that come with subtle and serious security and privacy risks. Older adults with mild cognitive impairment (MCI) are particularly vulnerable to these risks because MCI can reduce their ability to recognize scams such as email phishing, follow recommended password guidelines, and consider the implications of sharing personal information. Older adults with MCI often cope with their impairments with the help of caregivers, including partners, children, and professional health personnel, when using and managing online services. Yet, this too carries security and privacy risks: sharing personal information with caregivers can create issues of agency, autonomy, and even risk embarrassment and information leakage; caregivers also do not always act in their charges' best interest. Through a series of interviews conducted in the US, we identify a spectrum of safeguarding strategies used and consider them through the lens of 'upside and downside risk' where there are tradeoffs between reduced privacy and maintaining older adults' autonomy and access to online services.

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Cited By

Moh PYang AMalkin NMazurek MKelley PKapadia A(2024)Understanding how people share passwordsProceedings of the Twentieth USENIX Conference on Usable Privacy and Security10.5555/3696899.3696911(219-237)Online publication date: 12-Aug-2024
https://dl.acm.org/doi/10.5555/3696899.3696911
Dai JGorman BTigwell GLyhme HBarros Pena BMoffatt KLatulipe C(2024)accessFinTech: Designing Accessible Financial TechnologyProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688551(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688551
Sharifi HMichaelis JChattopadhyay D(2024)Development and Evaluation of the Mobile Tech Support Questionnaire for Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675661(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675661
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Index Terms

Upside and Downside Risk in Online Security for Older Adults with Mild Cognitive Impairment
1. Human-centered computing
  1. Accessibility
    1. Empirical studies in accessibility
  2. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image ACM Conferences

CHI '19: Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems

May 2019

9077 pages

ISBN:9781450359702

DOI:10.1145/3290605

General Chairs:
Stephen Brewster
University of Glasgow, Scotland, UK
,
Geraldine Fitzpatrick
TU Wien, Austria
,
Program Chairs:
Anna Cox
University College London, UK
,
Vassilis Kostakos
University of Melbourne, Australia

Copyright © 2019 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 May 2019

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CHI '19: CHI Conference on Human Factors in Computing Systems

May 4 - 9, 2019

Glasgow, Scotland Uk

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CHI '19 Paper Acceptance Rate 703 of 2,958 submissions, 24%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Moh PYang AMalkin NMazurek MKelley PKapadia A(2024)Understanding how people share passwordsProceedings of the Twentieth USENIX Conference on Usable Privacy and Security10.5555/3696899.3696911(219-237)Online publication date: 12-Aug-2024
https://dl.acm.org/doi/10.5555/3696899.3696911
Dai JGorman BTigwell GLyhme HBarros Pena BMoffatt KLatulipe C(2024)accessFinTech: Designing Accessible Financial TechnologyProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688551(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688551
Sharifi HMichaelis JChattopadhyay D(2024)Development and Evaluation of the Mobile Tech Support Questionnaire for Older AdultsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675661(1-18)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675661
Yu JChattopadhyay D(2024)Reducing the Search Space on demand helps Older Adults find Mobile UI Features quickly, on par with Younger AdultsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642796(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642796
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Bellini RTseng EWarford NDaffalla AMatthews TConsolvo SWoelfer JGage Kelley PMazurek MCuomo DDell NRistenpart T(2024)SoK: Safer Digital-Safety Research Involving At-Risk Users2024 IEEE Symposium on Security and Privacy (SP)10.1109/SP54263.2024.00071(635-654)Online publication date: 19-May-2024
https://doi.org/10.1109/SP54263.2024.00071
Talbot CRoe DAnderson JDonnellan WWilson SO’Dwyer S(2024)Unpaid carers’ experiences of supporting people with dementia to use social mediaAging & Mental Health10.1080/13607863.2024.230172528:7(977-984)Online publication date: 12-Jan-2024
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Kävrestad JNaqvi B(2024)Cognitively Available Cybersecurity: A Systematic Literature ReviewHuman-Centered Software Engineering10.1007/978-3-031-64576-1_9(160-170)Online publication date: 1-Jul-2024
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Fischer-Hübner SKaregar FFischer-Hübner SKaregar F(2024)Overview of Usable Privacy Research: Major Themes and Research DirectionsThe Curious Case of Usable Privacy10.1007/978-3-031-54158-2_3(43-102)Online publication date: 20-Mar-2024
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Das Chowdhury PRenaud K(2023)‘Ought’ should not assume ‘Can’? Basic Capabilities in Cybersecurity to Ground Sen’s Capability ApproachProceedings of the 2023 New Security Paradigms Workshop10.1145/3633500.3633506(76-91)Online publication date: 18-Sep-2023
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