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'It's More Like a Letter': An Exploration of Mediated Conversational Effort in Message Builder

Authors:

Leon WattsAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 2, Issue CSCW

Article No.: 87, Pages 1 - 23

https://doi.org/10.1145/3274356

Published: 01 November 2018 Publication History

Abstract

Communication technologies for maintaining close personal relationships are often designed to be lightweight and easy to use. While these properties allow for relationships to be maintained with speed and efficiency, they may come at the expense of more effortful messages that are constructed with thought, time and care. This raises the question of how communication technologies might be designed to provoke moments of effortful maintenance from their users. To explore this question, we designed and implemented Message Builder, a text-based communication system that encourages relational partners to send increasingly long messages. We report findings from a field trial in which 14 dyads used Message Builder for everyday relational maintenance. While some of the effort-provoking features of Message Builder were described as problematic, we found that the system had value in guiding users towards authentic and meaningful effort investments that were valuable within their individual relationships.

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Index Terms

'It's More Like a Letter': An Exploration of Mediated Conversational Effort in Message Builder
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing devices

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 2, Issue CSCW

November 2018

4104 pages

EISSN:2573-0142

DOI:10.1145/3290265

Editors:
Karrie Karahalios
University of Illinois & Adobe
,
Andrés Monroy-Hernández
Snap Inc.
,
Airi Lampinen
Stockholm University
,
Geraldine Fitzpatrick
Vienna University of Technology

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Copyright © 2018 ACM.

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Published: 01 November 2018

Published in PACMHCI Volume 2, Issue CSCW

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https://dl.acm.org/doi/10.1145/3563657.3596052
Sharma ALin IMiner AAtkins DAlthoff T(2023)Human–AI collaboration enables more empathic conversations in text-based peer-to-peer mental health supportNature Machine Intelligence10.1038/s42256-022-00593-25:1(46-57)Online publication date: 23-Jan-2023
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https://dl.acm.org/doi/10.1016/j.ijhcs.2022.102983
Kim TGuo QKim HYang WLi MMa X(2022)Facilitating Continuous Text Messaging in Online Romantic Encounters by Expanded Keywords EnumerationCompanion Publication of the 2022 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3500868.3559441(3-7)Online publication date: 8-Nov-2022
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