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Designing an Application for Social Media Needs in Emergency Public Information Work

Authors:

Amanda Lee Hughes,

Rohan ShahAuthors Info & Claims

GROUP '16: Proceedings of the 2016 ACM International Conference on Supporting Group Work

Pages 399 - 408

https://doi.org/10.1145/2957276.2957307

Published: 13 November 2016 Publication History

Abstract

Emergency responders increasingly use social media as a means to monitor public information, gather information that could be used in response efforts, and communicate important information during emergency events. However, the adoption of social media into emergency management processes poses socio-technical challenges such as issues of credibility and trust, lack of organizational support, poor tools, and a shortage of resources and training. This study designs, implements, and evaluates an application that supports the work practice of emergency public information officers and their need to gather, monitor, sort, and report social media activity. Based on prior work that examines how social media and the forms of public participation enabled by it are changing public information practice, we iteratively design and evaluate application prototypes using a human-centered process--moving from low-fidelity paper prototypes to a high-fidelity digital prototype that is ready for field use.

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Cited By

Grace RPang FKropczynski J(2024)Cues facilitating collective sensemaking during emergencies: Gaps, inconsistencies, and indicatorsInternational Journal of Disaster Risk Reduction10.1016/j.ijdrr.2024.104897114(104897)Online publication date: Nov-2024
https://doi.org/10.1016/j.ijdrr.2024.104897
Lindholm JBackholm KHögväg J(2022)Information Overload!Research Anthology on Managing Crisis and Risk Communications10.4018/978-1-6684-7145-6.ch030(587-612)Online publication date: 1-Jul-2022
https://doi.org/10.4018/978-1-6684-7145-6.ch030
Neves de Souza AFerreira da Silva SBaptista dos Santos França JFonseca da Silva Dias AOliveira JVivacqua A(2022)Communication Channels and their ChallengesProceedings of the ACM on Human-Computer Interaction10.1145/35675537:GROUP(1-26)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567553
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Index Terms

Designing an Application for Social Media Needs in Emergency Public Information Work
1. Human-centered computing

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Published In

cover image ACM Conferences

GROUP '16: Proceedings of the 2016 ACM International Conference on Supporting Group Work

November 2016

534 pages

ISBN:9781450342766

DOI:10.1145/2957276

General Chairs:
Stephan Lukosch
Delft University of Technology, Netherlands
,
Aleksandra Sarcevic
Drexel University, USA
,
Program Chairs:
Myriam Lewkowicz
Troyes University of Technology, France
,
Michael Muller
IBM Research, USA

Copyright © 2016 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 13 November 2016

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GROUP '16: 2016 ACM Conference on Supporting Groupwork

November 13 - 16, 2016

Florida, Sanibel Island, USA

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GROUP '16 Paper Acceptance Rate 36 of 111 submissions, 32%;

Overall Acceptance Rate 125 of 405 submissions, 31%

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Cited By

Grace RPang FKropczynski J(2024)Cues facilitating collective sensemaking during emergencies: Gaps, inconsistencies, and indicatorsInternational Journal of Disaster Risk Reduction10.1016/j.ijdrr.2024.104897114(104897)Online publication date: Nov-2024
https://doi.org/10.1016/j.ijdrr.2024.104897
Lindholm JBackholm KHögväg J(2022)Information Overload!Research Anthology on Managing Crisis and Risk Communications10.4018/978-1-6684-7145-6.ch030(587-612)Online publication date: 1-Jul-2022
https://doi.org/10.4018/978-1-6684-7145-6.ch030
Neves de Souza AFerreira da Silva SBaptista dos Santos França JFonseca da Silva Dias AOliveira JVivacqua A(2022)Communication Channels and their ChallengesProceedings of the ACM on Human-Computer Interaction10.1145/35675537:GROUP(1-26)Online publication date: 29-Dec-2022
https://dl.acm.org/doi/10.1145/3567553
Lindholm JBackholm KHögväg J(2021)Information Overload!Digital Services in Crisis, Disaster, and Emergency Situations10.4018/978-1-7998-6705-0.ch003(50-76)Online publication date: 29-Jan-2021
https://doi.org/10.4018/978-1-7998-6705-0.ch003
Grace R(2021)Overcoming barriers to social media use through multisensor integration in emergency management systemsInternational Journal of Disaster Risk Reduction10.1016/j.ijdrr.2021.10263666(102636)Online publication date: Dec-2021
https://doi.org/10.1016/j.ijdrr.2021.102636
Auferbauer DTellioğlu HBrewster SFitzpatrick GCox AKostakos V(2019)Socio-technical DynamicsProceedings of the 2019 CHI Conference on Human Factors in Computing Systems10.1145/3290605.3300448(1-13)Online publication date: 2-May-2019
https://dl.acm.org/doi/10.1145/3290605.3300448
Soden RPalen L(2018)Informating CrisisProceedings of the ACM on Human-Computer Interaction10.1145/32744312:CSCW(1-22)Online publication date: 1-Nov-2018
https://dl.acm.org/doi/10.1145/3274431
Reuter CHughes AKaufhold M(2018)Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics ResearchInternational Journal of Human–Computer Interaction10.1080/10447318.2018.142783234:4(280-294)Online publication date: 24-Jan-2018
https://doi.org/10.1080/10447318.2018.1427832
Mehta ABruns ANewton J(2016)Trust, but verify: social media models for disaster managementDisasters10.1111/disa.1221841:3(549-565)Online publication date: 22-Sep-2016
https://doi.org/10.1111/disa.12218

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