[go: up one dir, main page]
More Web Proxy on the site http://driver.im/ skip to main content
10.1145/2890602.2890627acmconferencesArticle/Chapter ViewAbstractPublication PagescprConference Proceedingsconference-collections
research-article

New Product Diffusion: The Role of Sentiment Content

Published: 02 June 2016 Publication History

Abstract

The current study is focusing on diffusion and adoption of new digital artifacts. The goal is to explore the social role of user-generated content (UGC) during the diffusion process of digital products in the context of online social networks. Data collection is conducted on 154 new digital products during a two-year timeframe. Results of the study provide a deeper insight into the influence of textual UGC sentiment on new product diffusion and how such a web system (i.e.: online social networks) can help to enable a process of value co-creation. The overall finding shows that Volume of Post and UGC Sentiment have a dynamic impact on Diffusion (Adoption Rate) of digital products.
The study sheds light on the crowding power and the long-tail effect in online social networks. Findings also offer valuable implications for organizations to set up their strategic vision in terms of digital marketing, customer relationship management, and information dissemination.

References

[1]
Abbasi, A. and Chen, H. Cybergate: A Design Framework and System For Text Analysis of Computer-Mediated Communication. MIS Quarterly, 32, 4 2008), 811--837.
[2]
Agarwal, R. and Prasad, J. The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sciences, 28, 3 1997), 557--582.
[3]
Andrade, E. B. Behavioral Consequences of Affect: Combining Evaluative and Regulatory Mechanisms. Journal of Consumer Research, 32, 3 2005), 355--362.
[4]
Bass, F. M. A New Product Growth for Model Consumer Durables. Management Science, 15, 5 (January 1, 1969 1969), 215--227.
[5]
Berger, J. and Milkman, K. L. What Makes Online Content Viral? Journal of Marketing Research (JMR), 49, 2 2012), 192--205.
[6]
Bickart, B. and Schindler, R. M. Internet forums as influential sources of consumer information. Journal of interactive marketing, 15, 3 2001), 31--40.
[7]
Bollen, J., Mao, H. and Pepe, A. Modeling Public Mood and Emotion: Twitter Sentiment and Socio-Economic Phenomena. Proceedings of the Fifth International AAAI2011).
[8]
Breitung, J. The local power of some unit root tests for panel data. Adv Econometrics, 152000), 161--177.
[9]
Brynjolfsson, E. and Kemerer, C. F. Network Externalities in Microcomputer Software: An Econometric Analysis of the Spreadsheet Market. Institute for Operations Research and the Management Sciences, City, 1996.
[10]
Cao, Q., Duan, W. and Gan, Q. Exploring determinants of voting for the "helpfulness" of online user reviews: A text mining approach. Decision Support Systems, 50, 2 (1// 2011), 511--521.
[11]
Chau, M. and Xu, J. Business Intelligence In Blogs: Understanding Consumer Interactions And Communities. MIS Quarterly, 36, 4 2012), 1189--1216.
[12]
Chevalier, J. A. and Mayzlin, D. The Effect of Word of Mouth on Sales: Online Book Reviews. Journal of Marketing Research (JMR), 43, 3 2006), 345--354.
[13]
Dellarocas, C., Gao, G. and Narayan, R. Are Consumers More Likely to Contribute Online Reviews for Hit or Niche Products' Journal of Management Information Systems, 27, 2 (Fall2010 2010), 127--157.
[14]
Dellarocas, C., Zhang, X. and Awad, N. F. Exploring the value of online product reviews in forecasting sales: The case of motion pictures. Journal of Interactive Marketing, 21, 4 (// 2007), 23--45.
[15]
Duan, W., Gu, B. and Whinston, A. B. Informational Cascades and Software Adoption on The Internet: An Empirical Investigation. MIS Quarterly, 33, 1 2009), 23--48.
[16]
Fichman, R. G. and Kemerer, C. F. Toward a Theory of the Adoption and Diffusion of Software Process Innovations. In Proceedings of the IFIP Working Conference on Diffusion, Transfer and Implementation of Information Technology (1993).
[17]
Garber, T., Goldenberg, J., Libai, B. and Muller, E. From Density to Destiny: Using Spatial Dimension of Sales Data for Early Prediction of New Product Success. Marketing Science, 23, 3 2004), 419--428.
[18]
Garg, R., Smith, M. D. and Telang, R. Measuring Information Diffusion in an Online Community. Journal of Management Information Systems, 28, 2 (Fall2011 2011), 11--38.
[19]
Goh, K.-Y., Heng, C.-S. and Lin, Z. Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content. Information Systems Research, 24, 1 (March 1, 2013 2013), 88--107.
[20]
Granger, C. W. Investigating causal relations by econometric models and cross-spectral methods. Econometrica: Journal of the Econometric Society1969), 424--438.
[21]
Greifeneder, R., Bless, H. and Pham, M. T. When Do People Rely on Affective and Cognitive Feelings in Judgment? A Review. Personality and Social Psychology Review, 15, 2 (May 1, 2011 2011), 107--141.
[22]
Gu, B., Park, J. and Konana, P. The Impact of External Word-of-Mouth Sources on Retailer Sales of High-Involvement Products. Information Systems Research, 23, 1 (March 2012 2012), 182--196.
[23]
Hill, R. C., Griffiths, W. E. and Lim, G. C. Principles of econometrics. Wiley, Hoboken, NJ, 2011.
[24]
Johansen, S. Statistical analysis of cointegration vectors. Journal of economic dynamics and control, 12, 2 1988), 231--254.
[25]
Johansen, S., Mosconi, R. and Nielsen, B. Cointegration analysis in the presence of structural breaks in the deterministic trend. The Econometrics Journal, 3, 2 2000), 216--249.
[26]
Kaplan, A. M. and Haenlein, M. Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53, 1 2010), 59--68.
[27]
Kozinets, R. V., de Valck, K., Wojnicki, A. C. and Wilner, S. J. S. Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities. Journal of Marketing, 74, 2 2010), 71--89.
[28]
Lau-Gesk, L. and Meyers-Levy, J. Emotional Persuasion: When the Valence versus the Resource Demands of Emotions Influence Consumers' Attitudes. Journal of Consumer Research, 36, 4 2009), 585--599.
[29]
Liu, Y. Word of Mouth for Movies: Its Dynamics and Impact on Box Office Revenue. Journal of Marketing, 70, 3 2006), 74--89.
[30]
Ludwig, S., de Ruyter, K., Friedman, M., Brüggen, E. C., Wetzels, M. and Pfann, G. More Than Words: The Influence of Affective Content and Linguistic Style Matches in Online Reviews on Conversion Rates. Journal of Marketing, 77, 1 2013), 87--103.
[31]
Mahajan, V., Muller, E. and Wind, Y. New-product diffusion models. Springer Science & Business Media, 2000.
[32]
Moe, W. W. and Trusov, M. The Value of Social Dynamics in Online Product Ratings Forums. Journal of Marketing Research (JMR), 48, 3 2011), 444--456.
[33]
Mudambi, S. M. and Schuff, D. What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com. MIS Quarterly, 34, 1 2010), 185--200.
[34]
Pan, Y. and Zhang, J. Q. Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews. Journal of Retailing, 87, 4 (12// 2011), 598--612.
[35]
Rogers, E. Diffusion of innovations. New York 1983).
[36]
Stacey, E., Pauwels, H. and Lackman, A. Beyond Likes and Tweets: Marketing, Social Media Content, and Store Performance. The Center for Measurable Marketing 2013).
[37]
Susarla, A., Oh, J.-H. and Tan, Y. Social Networks and the Diffusion of User-Generated Content: Evidence from YouTube. Information Systems Research, 23, 1 (March 2012 2012), 23--41.
[38]
Tirunillai, S. and Tellis, G. J. Does Chatter Really Matter? Dynamics of User-Generated Content and Stock Performance. Marketing Science, 31, 2 (March 1, 2012 2012), 198--215.
[39]
Wood, S. L. and Moreau, C. P. From Fear to Loathing? How Emotion Influences the Evaluation and Early Use of Innovations. Journal of Marketing, 70, 3 2006), 44--57.
[40]
Zhu, F. and Zhang, X. Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics. Journal of Marketing, 74, 2 2010), 133--148.

Cited By

View all
  • (2022)Hybrid Onion Layered System for the Analysis of Collective Subjectivity in Social NetworksIEEE Access10.1109/ACCESS.2022.321746710(115435-115468)Online publication date: 2022
  • (2021)Popularity versus quality: analyzing and predicting the success of highly rated crowdfunded projects on AmazonComputing10.1007/s00607-021-00926-wOnline publication date: 28-May-2021

Recommendations

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Conferences
SIGMIS-CPR '16: Proceedings of the 2016 ACM SIGMIS Conference on Computers and People Research
June 2016
168 pages
ISBN:9781450342032
DOI:10.1145/2890602
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 June 2016

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. information retrieval
  2. new product diffusion
  3. sentiment analysis
  4. user-generated content
  5. video game

Qualifiers

  • Research-article

Conference

SIGMIS-CPR '16
Sponsor:
SIGMIS-CPR '16: 2016 Computers and People Research Conference
June 2 - 4, 2016
Virginia, Alexandria, USA

Acceptance Rates

Overall Acceptance Rate 300 of 480 submissions, 63%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)9
  • Downloads (Last 6 weeks)1
Reflects downloads up to 18 Dec 2024

Other Metrics

Citations

Cited By

View all
  • (2022)Hybrid Onion Layered System for the Analysis of Collective Subjectivity in Social NetworksIEEE Access10.1109/ACCESS.2022.321746710(115435-115468)Online publication date: 2022
  • (2021)Popularity versus quality: analyzing and predicting the success of highly rated crowdfunded projects on AmazonComputing10.1007/s00607-021-00926-wOnline publication date: 28-May-2021

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media