More Web Proxy on the site http://driver.im/

research-article

Boundary Objects in Sales and Delivery Process

Authors:

Marja Liinasuo,

Maiju AikalaAuthors Info & Claims

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

Article No.: 16, Pages 1 - 8

https://doi.org/10.1145/2788412.2788428

Published: 01 July 2015 Publication History

Abstract

Sales and delivery process is one means to support customer's positive (user) experience, facilitating an efficient process proceeding and good customer-supplier relationship also after the process. We studied the role and content of boundary objects by investigating them within the concrete framework of sales and delivery process phases, each with objectives defined differently for the contributing parties of supplier and customer. The process phases as well as the objectives and boundary objects in each phase were identified by interviewing professionals performing conceptual or field work in a company selling machinery to process industry globally. Furthermore, boundary objects are scrutinised from the perspective of categorisation created in this study. As a result, the type of boundary objects which is expected to be designed the best was found to be the one requiring development the most as well.

References

[1]

Ardito, C., Buono, P., Caivano, D., Costabile, M. F., Lanzilotti, R. Investigating and promoting UX practice in industry: An experimental study. Int. J. Human-Computer Studies 72 (2013) 542--551.

[2]

Crandall, B., Klein, G., Hoffman, R. Working Minds -- A Practitioners Guide to Cognitive Task Analysis. Massachusetts Institute of Technology, Cambridge, MA, USA, 2006.

[3]

Finstad, K. The Usability Metric for User Experience. Interacting with Computers 22 (2010), 323--327.

Digital Library

[4]

Hassenzahl, M.,Diefenbach, S., Göritz, A. Needs, affect, and interactive products -- Facets of user experience. Interacting with Computers 22 (2010), 353--362.

Digital Library

[5]

Hassenzahl, M., Tractinsky, N. User experience - a research agenda. Behaviour & Information Technology 25, 2 (2006), 91--97.

[6]

Helminen, P., Hämäläinen, M. M., Mäkinen, S. Redefining user perception -- a method for fully capturing the user perspective of a product concept. Proc. IDETC/CIE 2010, ASME (2010), 1--8.

[7]

Huvila, I. The Politics of Boundary Objects: Hegemonic Interventions and the Making of a Document. ASIS&T 62, 12, (2011), 2528--2539.

Digital Library

[8]

Lee, C. P. Boundary Negotiating Artifacts: Unbinding the Routine of Boundary Objects and Embracing Chaos in Collaborative Work. Computer Supported Cooperative Work 16 (2007), 307--339.

Digital Library

[9]

Obrist, M., Roto, V., Väänänen-Vainio-Mattila, K. User Experience Evaluation -- Do You Know Which Method to Use? Proc. CHI 2009, April 4--9 (2009), 2763--2766.

Digital Library

[10]

Russ, L. R., Phillips, J., Brzozowics, K., Chafetz L. A., Plsek, P. E., Blackmore, C. C:, Kaplan, G. S. Experience-Based Design for Integrating the Patient Care Experience into Healthcare Improvement: Identifying a Set of Reliable Emotion Words. Healthcare 1 (2013), 91--99.

[11]

Savioja, P., Liinasuo, M., Koskinen, H. User experience: does it matter in complex systems? Cogn Tech Work 16, 4 (2014) 429--449.

Digital Library

[12]

Schmettow, M., Noordzij, M. L., Mundt, M. An Implicit Test of UX: Individuals Differ in What They Associate with Computers. Proc. CHI 2013, ACM Press (2013), 2039--2048.

Digital Library

[13]

Star, S. L., Griesemer, J. R. Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907--39. Social Studies of Science 19, 3 (1989), 387--420.

[14]

UXUS web page http://www.acm.org/class/how_to_use.html.

[15]

Vermeeren, A. P. O. S., Law, E. L.-C., Roto, V., Obrist, M., Hoonhout, J., Väänänen-Vainio-Mattila, K. User Experience Evaluation Methods: Current State and Development Needs. Proc. NordCHI 2010, ACM Press (2010), 521--530.

Digital Library

[16]

Vidyarthi, J., Riecke, B. E. Interactively Mediating Experiences of Mindfulness Meditation. Int. J. of Human-Computer Studies 72, 8-9, (2014) 674--688.

Digital Library

[17]

Yakura, E. K. Charting time: Timelines as temporal boundary objects. Academy of Management Journal 45, 5 (2002), 956--970.

Cited By

Liinasuo MDittmar AKaasinen E(2016)A Study on Qualities of Service Experience and Implications for User Experience ResearchProceedings of the European Conference on Cognitive Ergonomics10.1145/2970930.2970937(1-4)Online publication date: 5-Sep-2016
https://dl.acm.org/doi/10.1145/2970930.2970937

Index Terms

Boundary Objects in Sales and Delivery Process
1. General and reference
  1. Document types

Recommendations

Can Retail Sales Volatility be Curbed Through Marketing Actions?

For many years, marketing managers have used dynamic sales response models to compute expected sales conditional on the available information. These models fail to recognize that the volatility conditional variance of sales can vary over time. Moreover, ...
Pricing with Prescheduled Sales

In this paper, I introduce a framework of price promotions by firms that preschedule their sale dates. I set up a dynamic model of demand accumulation in which high- and low-valuation consumers enter the market every period. The high-valuation consumers ...
Impact of different platform promotions on online sales and conversion rate: The role of business model and product line length
Abstract
Facing fierce competition, e-commerce platforms are implementing various promotional strategies to attract consumers. Based on real-world transaction data from the largest online retailer in China, JD.com, this study builds a three-...
Highlights
- We investigate a three-level hierarchical promotion structure of e-commerce platforms.

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM Other conferences

ECCE '15: Proceedings of the European Conference on Cognitive Ergonomics 2015

July 2015

185 pages

ISBN:9781450336123

DOI:10.1145/2788412

General Chairs:
Anke Dittmar
University of Rostock, Germany
,
Marcin Sikorski
PJAIT, Warsaw and Gdansk University of Technology, Gdansk, Poland
,
Program Chairs:
Tjerk de Greef
Delft University of Technology, The Netherlands
,
Krzysztof Marasek
PJAIT, Warsaw, Poland

Copyright © 2015 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

In-Cooperation

EACE: European Association for Cognitive Ergonomics
ACM: Association for Computing Machinery
IDF: The Interaction Design Foundation

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2015

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article
Research
Refereed limited

Conference

ECCE '15

ECCE '15: European Conference on Cognitive Ergonomics 2015

July 1 - 3, 2015

Warsaw, Poland

Acceptance Rates

Overall Acceptance Rate 56 of 91 submissions, 62%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1
Total Citations
View Citations
97
Total Downloads

Downloads (Last 12 months)3
Downloads (Last 6 weeks)0

Reflects downloads up to 09 Jan 2025

Other Metrics

View Author Metrics

Citations

Cited By

Liinasuo MDittmar AKaasinen E(2016)A Study on Qualities of Service Experience and Implications for User Experience ResearchProceedings of the European Conference on Cognitive Ergonomics10.1145/2970930.2970937(1-4)Online publication date: 5-Sep-2016
https://dl.acm.org/doi/10.1145/2970930.2970937

View Options

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents