A critical aspect of formal help-giving tasks in the enterprise is finding the right expert. We built and evaluated a tool, Find an Expert, to examine what the most important expert selection criteria are for help-seekers and how to represent them in ...
A discussion is presented of why some Expert Systems (ES) that organizations have developed are not successful. The concept of design process plays a very significant role in the outset of the Expert Systems Development (ESD) process. This concept has ...
An Intelligent Computer Aided Design System (ICADS) is under long-term development. Central to this work is the philosophy that the system should be a valuable assistant to the designer throughout the entire design activity. The current working ICADS ...
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