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Invited panel: managing UX teams: insights from executive leaders

Published: 05 May 2012 Publication History

Abstract

A number of well-known corporations were earlier adopters of creating and building User Experience departments, which has resulted in a small set of executive leaders in User Experience who have decades of corporate User Experience management experience. This session is an interview of some of these executive leaders to learn how the field has changed over the decades, their recommendations for best practices, lessons learned, and their vision for the future. The panel will be of interest to managers, practitioners and those who work closely with these teams, including developers, project managers, market researchers, test managers, and executives.

References

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Bawa, J., Dorazio, P., and Trenner, L. The Usability Business: Making the Web Work. Springer, 2001.
[2]
Bias, R. G, and Mayhew, D. J. Cost Justifying Usability, Second Edition, An Update for the Internet Age. Morgan Kaufman, 2005.
[3]
Klemmer, E. T. Ergonomics: Harness the Power of Human Factors in Your Business, Ablex, Norwood, NJ, 1989.
[4]
Lund, A. User Experience Management: Essential Skills for Leading Effective UX Teams. New York: Morgan Kaufman. 2011.
[5]
Rhodes, J. Selling Usability: User Experience Infiltration Tactics, CreateSpace, 2009.
[6]
Righi, C., and James, J. User-Centered Design Stories: Real World UCD Case Studies. Morgan Kaufman, 2007.
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Rosenbaum, S., Rohn, J. A., Humburg, J., A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. CHI Proceedings (The Hague, The Netherlands). 2000.
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Rudisill, M., Lewis, C. Polson, and P. McKay, T. Human Computer Interface Design: Success Stories, Emerging Methods, Real-World Context, Morgan Kaufman, New York, 1996.

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Published In

cover image ACM Conferences
CHI EA '12: CHI '12 Extended Abstracts on Human Factors in Computing Systems
May 2012
2864 pages
ISBN:9781450310161
DOI:10.1145/2212776

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 05 May 2012

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Author Tags

  1. design
  2. management
  3. method
  4. organizations
  5. practice
  6. research
  7. technique
  8. user experience

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  • Panel

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CHI '12
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Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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ACM CHI Conference on Human Factors in Computing Systems
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