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Managing user experience teams: lessons from case studies, establishing best practices

Published: 07 May 2011 Publication History

Abstract

This workshop focuses on managing cross-disciplinary user experience teams to achieve product and corporate success. The workshop brings together a diverse group of leaders in order to create a set of case studies to illuminate challenges and success factors. Emphasis is placed on cross-disciplinary teams, corporate culture and environment, organizational structure, and international considerations. The goal of the workshop is to develop a set of contingent, specific, and applicable guidelines for managing user experience teams in a variety of circumstances based on case studies.

References

[1]
Bias, R. G., and Mayhew, D.J. Cost Justifying Usability: An Update for the Internet Age, Second Edition. Morgan Kaufman, 2005.
[2]
Klemmer, E.T. Ergonomics: Harness the Power of Human Factors in Your Business. Ablex, Norwood, NJ, 1989.
[3]
Righi, C., and James, J. User-Centered Design Stories: Real World UCD Case Studies. Morgan Kaufman, 2007.
[4]
Rosenbaum, S., Rohn, J.A., Humburg, J., A Toolkit for Strategic Usability: Results from Workshops, Panels, and Surveys. CHI Proceedings (The Hague, The Netherlands), 2000.
[5]
Rudisill, M., Lewis, C. Polson, and P. McKay, T. Human Computer Interface Design: Success Stories, Emerging Methods, Real-World Context. Morgan Kaufman, New York, 1996.

Cited By

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  • (2012)A look into some practices behind microsoft UX managementCHI '12 Extended Abstracts on Human Factors in Computing Systems10.1145/2212776.2212833(605-618)Online publication date: 5-May-2012

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    Published In

    cover image ACM Conferences
    CHI EA '11: CHI '11 Extended Abstracts on Human Factors in Computing Systems
    May 2011
    2554 pages
    ISBN:9781450302685
    DOI:10.1145/1979742

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    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 07 May 2011

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    Author Tags

    1. design
    2. management
    3. organizations
    4. research
    5. user experience

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    • (2012)A look into some practices behind microsoft UX managementCHI '12 Extended Abstracts on Human Factors in Computing Systems10.1145/2212776.2212833(605-618)Online publication date: 5-May-2012

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