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Keeping in touch by technology: maintaining friendships after a residential move

Authors:

Irina Shklovski,

Jonathon CummingsAuthors Info & Claims

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 807 - 816

https://doi.org/10.1145/1357054.1357182

Published: 06 April 2008 Publication History

Abstract

Many observers have praised new communication technologies for providing convenient and affordable tools for maintaining relationships at a distance. Yet the precise role of mediated communication in relationship maintenance has been difficult to isolate. In this paper, we treat residential moves as natural experiments that threaten existing social relationships and often force people to rely on mediated communication to maintain their old relationships. Results from a 3-wave survey of 900 residential movers describing 1892 relationships shows that email and the telephone play different roles in social relationships. Email helps maintain social relationships, in the sense that relationships decline when email drops after the move. However increases in email are not associated with increases in the depth of the relationship or exchanges of support. In contrast, phone calls help movers grow relationships and exchange social support.

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Cited By

Baughan ATian LShekar PZhang AHiniker A(2024)Supporting Hard Conversations in Close Relationships Through DesignProceedings of the ACM on Human-Computer Interaction10.1145/36869188:CSCW2(1-22)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686918
Noh HYoon SJo HVan Kleek MKang Y(2024)Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in TransitionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642892(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642892
Seo JLim HSuh BLee J(2024)I feel being there, they feel being together: Exploring How Telepresence Robots Facilitate Long-Distance Family CommunicationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642305(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642305
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Index Terms

Keeping in touch by technology: maintaining friendships after a residential move
1. Information systems
  1. World Wide Web
    1. Web applications
      1. Internet communications tools
        Email
        Web conferencing

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cover image ACM Conferences

CHI '08: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

April 2008

1870 pages

ISBN:9781605580111

DOI:10.1145/1357054

General Chairs:
Mary Czerwinski
Microsoft Research, USA
,
Arnie Lund
Microsoft, USA
,
Program Chair:
Desney Tan
Microsoft Research, USA

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 06 April 2008

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April 5 - 10, 2008

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CHI '08 Paper Acceptance Rate 157 of 714 submissions, 22%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Baughan ATian LShekar PZhang AHiniker A(2024)Supporting Hard Conversations in Close Relationships Through DesignProceedings of the ACM on Human-Computer Interaction10.1145/36869188:CSCW2(1-22)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686918
Noh HYoon SJo HVan Kleek MKang Y(2024)Starting a New Life after Crossing the Tumen River: How North Korean Defectors Use Digital Technology in TransitionProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642892(1-26)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642892
Seo JLim HSuh BLee J(2024)I feel being there, they feel being together: Exploring How Telepresence Robots Facilitate Long-Distance Family CommunicationProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642305(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642305
Rowland NShuttleworth I(2024)Does frequent internet use increase the propensity to change address? UK evidence from Understanding Society on mobility preferences, expectations and movesPopulation, Space and Place10.1002/psp.275530:4Online publication date: 15-Jan-2024
https://doi.org/10.1002/psp.2755
Flathmann CMcNeese NSchelble BKnijnenburg BFreeman G(2023)Understanding the impact and design of AI teammate etiquetteHuman–Computer Interaction10.1080/07370024.2023.218959539:5-6(444-471)Online publication date: 24-Mar-2023
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Josol CFisher MAthamanah L(2022)Perspectives of Adults without Disabilities on their Friendships with Individuals with Intellectual and Developmental DisabilitiesJournal of Intellectual Disabilities10.1177/1744629522110462127:3(613-632)Online publication date: 27-May-2022
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