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Article

Understanding mobile work in a distributed information space: implications for the design of ubicomp technology

Authors:

Víctor M. González,

Mónica E. Tentori,

Elisa B. Morán,

Ana I. MartínezAuthors Info & Claims

CLIHC '05: Proceedings of the 2005 Latin American conference on Human-computer interaction

Pages 52 - 63

https://doi.org/10.1145/1111360.1111366

Published: 23 October 2005 Publication History

Abstract

Moving beyond the focus on interactions at the desktop computer, this paper introduces a model providing conceptual tools to understand mobile work in distributed information spaces. The model serves to describe the fundamental interactive relationships between mobile and fixed people and artifacts physically distributed in a space. Our model emerges as a result of empirical ethnographic investigations of medical work conducted to ground the design of ubiquitous computing technology. The model is used here in the analysis of data collected during a detailed observation and shadowing of four medical workers. This analysis resulted on a set of design implications that we present here together with relevant findings about the nature of the kind of mobile work experienced at hospital medical settings. We argue that modeling and characterization efforts such as the one presented here are necessary to build the theoretical foundations required for the development of ubiquitous computing.

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Cited By

Verdezoto NBagalkot NAkbar SSharma SMackintosh NHarrington DGriffiths P(2021)The Invisible Work of Maintenance in Community HealthProceedings of the ACM on Human-Computer Interaction10.1145/34491655:CSCW1(1-31)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449165
Stisen AVerdezoto NLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Clinical and Non-Clinical HandoversProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998333(2166-2178)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998333
Stisen AVerdezoto NBlunck HKjærgaard MGrønbæk KGergle DMorris MBjørn PKonstan J(2016)Accounting for the Invisible Work of Hospital OrderliesProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820006(980-992)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820006
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cover image ACM Other conferences

CLIHC '05: Proceedings of the 2005 Latin American conference on Human-computer interaction

October 2005

361 pages

ISBN:1595932240

DOI:10.1145/1111360

Copyright © 2005 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 October 2005

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Overall Acceptance Rate 14 of 42 submissions, 33%

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Cited By

Verdezoto NBagalkot NAkbar SSharma SMackintosh NHarrington DGriffiths P(2021)The Invisible Work of Maintenance in Community HealthProceedings of the ACM on Human-Computer Interaction10.1145/34491655:CSCW1(1-31)Online publication date: 22-Apr-2021
https://dl.acm.org/doi/10.1145/3449165
Stisen AVerdezoto NLee CPoltrock SBarkhuus LBorges MKellogg W(2017)Clinical and Non-Clinical HandoversProceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing10.1145/2998181.2998333(2166-2178)Online publication date: 25-Feb-2017
https://dl.acm.org/doi/10.1145/2998181.2998333
Stisen AVerdezoto NBlunck HKjærgaard MGrønbæk KGergle DMorris MBjørn PKonstan J(2016)Accounting for the Invisible Work of Hospital OrderliesProceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing10.1145/2818048.2820006(980-992)Online publication date: 27-Feb-2016
https://dl.acm.org/doi/10.1145/2818048.2820006
Verdezoto NGrönvall E(2016)On preventive blood pressure self-monitoring at homeCognition, Technology and Work10.1007/s10111-015-0358-718:2(267-285)Online publication date: 1-May-2016
https://dl.acm.org/doi/10.1007/s10111-015-0358-7
Stisen ABlunck HKjærgaard MGrønbæk KLeong T(2014)Handheld versus wearable interaction design for professionalsProceedings of the 26th Australian Computer-Human Interaction Conference on Designing Futures: the Future of Design10.1145/2686612.2686651(260-269)Online publication date: 2-Dec-2014
https://dl.acm.org/doi/10.1145/2686612.2686651
Neyem AOchoa SPino J(2009)Coordination Patterns to Support Mobile CollaborationGroupware: Design, Implementation, and Use10.1007/978-3-540-92831-7_21(248-265)Online publication date: 27-Mar-2009
https://dl.acm.org/doi/10.1007/978-3-540-92831-7_21
Tarasewich PGong JNah FDewester D(2008)Mobile interaction design: Integrating individual and organizational perspectivesInformation-Knowledge-Systems Management10.5555/1402701.14027037:1,2(121-144)Online publication date: 1-Apr-2008
https://dl.acm.org/doi/10.5555/1402701.1402703
Bulcão-Neto RSankarankutty AMacedo AAzevedo-Marques PWichert-Ana LCamacho-Guerrero JWainwright RHaddad H(2008)Supporting ethnographic studies of ubiquitous computing in the medical grand round experienceProceedings of the 2008 ACM symposium on Applied computing10.1145/1363686.1364073(1642-1646)Online publication date: 16-Mar-2008
https://dl.acm.org/doi/10.1145/1363686.1364073
Tang CCarpendale S(2008)Support for Informal Information Use and its Formalization in Medical WorkProceedings of the 2008 21st IEEE International Symposium on Computer-Based Medical Systems10.1109/CBMS.2008.80(476-481)Online publication date: 17-Jun-2008
https://dl.acm.org/doi/10.1109/CBMS.2008.80

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