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Information systems outsourcing relationship factors: detailed conceptualization and initial evidence

Authors:

Wynne W. ChinAuthors Info & Claims

ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Volume 36, Issue 4

Pages 47 - 67

https://doi.org/10.1145/1104004.1104009

Published: 07 October 2005 Publication History

Abstract

Outsourcing is now a commonly accepted means of meeting organizational IS needs. One facet of recent outsourcing research has begun to concentrate on the relationship between customers and their service providers. However, this line of research is hampered by a lack of consistent conceptual focus, and a corresponding inconsistent treatment of constructs associated with the relationship. This paper uses Relational Exchange Theory as a conceptual basis for identifying the individual constructs that comprise a relationship. It then develops and tests a set of items to measure those constructs, using structural equation modeling and survey data collected from U.S. outsourcing customers.

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Index Terms

Information systems outsourcing relationship factors: detailed conceptualization and initial evidence
1. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Project and people management
      2. Software management

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cover image ACM SIGMIS Database: the DATABASE for Advances in Information Systems

ACM SIGMIS Database: the DATABASE for Advances in Information Systems Volume 36, Issue 4

Fall 2005

73 pages

ISSN:0095-0033

EISSN:1532-0936

DOI:10.1145/1104004

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Copyright © 2005 Authors.

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Association for Computing Machinery

New York, NY, United States

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Published: 07 October 2005

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