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Describing usability problems: are we sending the right message?

Authors:

Joseph S. Dumas,

Rolf Molich,

Robin JeffriesAuthors Info & Claims

Interactions, Volume 11, Issue 4

Pages 24 - 29

https://doi.org/10.1145/1005261.1005274

Published: 01 July 2004 Publication History

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References

[1]

Molich, R., Bevan, N., Curson, I., Butler, S., Kindlund, E., Miller, D., & Kirakowski, J., (1998), Comparative Evaluation of usability tests, Paper presented at Usability Professionals' Association Annual Meeting.

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[2]

Rolf Molich, Meghan R. Ede, Klaus Kaasgaard and Barbara Karyukin, (2004), Comparative usability evaluation, Behaviour & Information Technology, Vol 23, Number 1, pages 65-74.

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Bérubé MLapierre ASykes MGrimshaw JTurgeon ALauzier FTaljaard MStelfox HWitteman HBerthelot SMercier ÉGonthier CPaquet JFowler RYanchar NHaas BLessard-Bonaventure PArchambault PGabbe BGuertin JOuyang YMoore L(2025)Development and usability testing of a multifaceted intervention to reduce low-value injury careBMC Health Services Research10.1186/s12913-024-12153-y25:1Online publication date: 7-Jan-2025
https://doi.org/10.1186/s12913-024-12153-y
Idnay BFang YDreisbach CMarder KWeng CSchnall R(2023)Clinical research staff perceptions on a natural language processing-driven tool for eligibility prescreening: An iterative usability assessmentInternational Journal of Medical Informatics10.1016/j.ijmedinf.2023.104985171(104985)Online publication date: Mar-2023
https://doi.org/10.1016/j.ijmedinf.2023.104985
Hill CReardon TTaylor LCreswell C(2022)Online Support and Intervention for Child Anxiety (OSI): Development and Usability TestingJMIR Formative Research10.2196/298466:4(e29846)Online publication date: 13-Apr-2022
https://doi.org/10.2196/29846
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Index Terms

Describing usability problems: are we sending the right message?
1. Human-centered computing
  1. Collaborative and social computing

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Published In

Interactions Volume 11, Issue 4

All systems go: how Wall street will benefit from user-centered design

July + August 2004

56 pages

ISSN:1072-5520

EISSN:1558-3449

DOI:10.1145/1005261

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 July 2004

Published in INTERACTIONS Volume 11, Issue 4

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Bérubé MLapierre ASykes MGrimshaw JTurgeon ALauzier FTaljaard MStelfox HWitteman HBerthelot SMercier ÉGonthier CPaquet JFowler RYanchar NHaas BLessard-Bonaventure PArchambault PGabbe BGuertin JOuyang YMoore L(2025)Development and usability testing of a multifaceted intervention to reduce low-value injury careBMC Health Services Research10.1186/s12913-024-12153-y25:1Online publication date: 7-Jan-2025
https://doi.org/10.1186/s12913-024-12153-y
Idnay BFang YDreisbach CMarder KWeng CSchnall R(2023)Clinical research staff perceptions on a natural language processing-driven tool for eligibility prescreening: An iterative usability assessmentInternational Journal of Medical Informatics10.1016/j.ijmedinf.2023.104985171(104985)Online publication date: Mar-2023
https://doi.org/10.1016/j.ijmedinf.2023.104985
Hill CReardon TTaylor LCreswell C(2022)Online Support and Intervention for Child Anxiety (OSI): Development and Usability TestingJMIR Formative Research10.2196/298466:4(e29846)Online publication date: 13-Apr-2022
https://doi.org/10.2196/29846
(2019)ReferencesThe UX Book10.1016/B978-0-12-805342-3.09994-X(835-854)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.09994-X
Hartson RPyla P(2019)UX Evaluation: Reporting ResultsThe UX Book10.1016/B978-0-12-805342-3.00027-8(589-599)Online publication date: 2019
https://doi.org/10.1016/B978-0-12-805342-3.00027-8
Germanakos PFichte L(2018)EUREKA: Engineering Usability Research Empirical Knowledge and ArtifactsLearning and Collaboration Technologies. Design, Development and Technological Innovation10.1007/978-3-319-91743-6_6(85-103)Online publication date: 15-Jul-2018
https://dl.acm.org/doi/10.1007/978-3-319-91743-6_6
Yusop NSchneider JGrundy JVasa R(2017)Analysis of the Textual Content of Mined Open Source Usability Defect Reports2017 24th Asia-Pacific Software Engineering Conference (APSEC)10.1109/APSEC.2017.42(358-367)Online publication date: Dec-2017
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Yusop NGrundy JVasa RBeecham SKitchenham BMacDonell S(2016)Reporting usability defectsProceedings of the 20th International Conference on Evaluation and Assessment in Software Engineering10.1145/2915970.2915995(1-10)Online publication date: 1-Jun-2016
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Wozney LBaxter PNewton A(2015)Usability evaluation with mental health professionals and young people to develop an Internet-based cognitive-behaviour therapy program for adolescents with anxiety disordersBMC Pediatrics10.1186/s12887-015-0534-115:1Online publication date: 16-Dec-2015
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Cook AHerout J(2015)Developing a Usability Ranking System for Findings in Health Information Technology ProductsProceedings of the International Symposium on Human Factors and Ergonomics in Health Care10.1177/23278579150410174:1(23-28)Online publication date: 13-Aug-2015
https://doi.org/10.1177/2327857915041017
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Finding usability problems through heuristic evaluation

Usability problems: do software developers already know?

Evaluating Usability of IFML Models: How Usability is Perceived and Propagated

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