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Finding usability problems through heuristic evaluation

Author:

Jakob NielsenAuthors Info & Claims

CHI '92: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

Pages 373 - 380

https://doi.org/10.1145/142750.142834

Published: 01 June 1992 Publication History

Abstract

Usability specialists were better than non-specialists at performing heuristic evaluation, and “double experts” with specific expertise in the kind of interface being evaluated performed even better. Major usability problems have a higher probability than minor problems of being found in a heuristic evaluation, but more minor problems are found in absolute numbers. Usability heuristics relating to exits and user errors were more difficult to apply than the rest, and additional measures should be taken to find problems relating to these heuristics. Usability problems that relate to missing interface elements that ought to be introduced were more difficult to find by heuristic evaluation in interfaces implemented as paper prototypes but were as easy as other problems to find in running systems.

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Cited By

Pascual Almenara ASayago Barrantes S(2024)Towards Designing a Set of Usability and Accessibility Heuristics Focused on Cognitive Diversity: An Exploratory Case Study with Generative Artificial IntelligenceInformation10.3390/info1512076915:12(769)Online publication date: 2-Dec-2024
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https://doi.org/10.3390/app14219887
Kim SKim Y(2024)A Novel Method Using 3D Interest Points to Place Markers on a Large Object in Augmented RealityApplied Sciences10.3390/app1402094114:2(941)Online publication date: 22-Jan-2024
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Index Terms

Finding usability problems through heuristic evaluation
1. Human-centered computing
  1. Human computer interaction (HCI)

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Published In

cover image ACM Conferences

CHI '92: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

June 1992

713 pages

ISBN:0897915135

DOI:10.1145/142750

Editors:
Penny Bauersfeld
IBM Almaden Research Center, San Jose, CA
,
John Bennett
Tektronix, Inc. Beverton, OR
,
Gene Lynch

Copyright © 1992 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 June 1992

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CHI92

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CHI92: Conference on Human Factors in Computing

May 3 - 7, 1992

California, Monterey, USA

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CHI '92 Paper Acceptance Rate 67 of 216 submissions, 31%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Pascual Almenara ASayago Barrantes S(2024)Towards Designing a Set of Usability and Accessibility Heuristics Focused on Cognitive Diversity: An Exploratory Case Study with Generative Artificial IntelligenceInformation10.3390/info1512076915:12(769)Online publication date: 2-Dec-2024
https://doi.org/10.3390/info15120769
Żyła KChwaleba KChoma D(2024)Evaluating Usability and Accessibility of Visual Programming Tools for Novice Programmers—The Case of App Inventor, Scratch, and StarLogoApplied Sciences10.3390/app1421988714:21(9887)Online publication date: 29-Oct-2024
https://doi.org/10.3390/app14219887
Kim SKim Y(2024)A Novel Method Using 3D Interest Points to Place Markers on a Large Object in Augmented RealityApplied Sciences10.3390/app1402094114:2(941)Online publication date: 22-Jan-2024
https://doi.org/10.3390/app14020941
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Abbasi RFarzandipour MRahimi HGong YNabovati E(2024)A heuristic evaluation of a pharmacy surveillance information systemBMC Medical Informatics and Decision Making10.1186/s12911-024-02786-824:1Online publication date: 5-Dec-2024
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Alshammare HAlshabeeb EAlakkas NAlshayeb MFilkov VRay BZhou M(2024)Evaluating Usability as a Key Human Factor in Agile SPM Tools Through Expert-Based TechniquesProceedings of the 39th IEEE/ACM International Conference on Automated Software Engineering Workshops10.1145/3691621.3694963(136-145)Online publication date: 27-Oct-2024
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Zhang YKeighrey CMurray N(2024)A VR Intervention to Develop Social Skills in Children with ASD: An Expert EvaluationProceedings of the 2024 ACM International Conference on Interactive Media Experiences10.1145/3639701.3656322(30-40)Online publication date: 7-Jun-2024
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Chen MHe SFu X(2024)A Case Study Exploring the Applicability of Heuristic Evaluation in Smart Home SystemsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637131(1-7)Online publication date: 11-May-2024
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