Vorgangsaspekte im Dienstleistungsbereich

1. W.B. Croft and L.S. Lefkowitz. A Goal-Based Representation of Office Work. In W. Lamersdorf, editor, Office Knowledge: Representation, Management, and Utilization, Elsevier Science Publishers B.V. (North Holland), IFIP, 1988.

   Google Scholar 

2. K. Faidt, H. Grünberger, H. Heller, K. Hinkelmann, D. Karagiannis, W. Salzmann, and S. Schebiella. Organisation Support System. Interner Bericht, FAW, Ulm, 1990.

   Google Scholar 

3. K. Faidt and D. Karagiannis. Knowledge-Based Application in Office Information Systems: An Integration Approach. In Int. Conference on Data Base and Expert Systems Applications DEXA ’90, Springer Verlag, 1990.

   Google Scholar 

4. A. Weber H. Fleischhack. Rule Based Programming, Predicate Transition Nets and the Mode of Office Procedures and Flexible Manufacturing systems. Bericht TI 3, Universität Oldenburg, 1989.

   Google Scholar 

5. M. Huhns. Distributed Artificial Intelligence. Pitman, 1987.

   MATH  Google Scholar 

6. L. Hunter. AI Attitude and Techniques Informing CSCW. Artificial Intelligence Research, 1988.

   Google Scholar 

7. D. Karagiannis. Flexible Bürosysteme (FBS) — Architektur und Einsatzmöglichkeiten. In T. Pietsch S. Fuhrmann, editor, Praktische Anwendungen moderner Bürotechnologien, Band 12, Erich Schmitt-Verlag, 1989.

   Google Scholar 

8. C. Kemke. Darstellung von Aktionen in Vererbungshierarchien. In W. Höppner, editor, Künstliche Intelligenz, GWAI-88, Springer-Verlag, 1988.

   Google Scholar 

9. A.K. Kaye and G.M. Karam. Cooperating Knowledge-Based Assistants for the Office. ACM Transactions on Office Information Systems, 5(4), 1987.

   Google Scholar 

10. H. Krallmann. Expertensysteme in der Bürokommunikation. In VDI Berichte Nr. 663, VDI, 1987.

    Google Scholar 

11. D. Karagiannis and G. Thurnes. Strukturierung von Wissensräumen im Bankbereich: Fallbeispiel Aktienanalyse. In Proc. of 5. Österreichische AI-Tagung, ÖGAI 89, 1989.

    Google Scholar 

12. F.H. Lochovsky, J.S. Hogg, S.P. Weiser, and A.O. Mendelzon. OTM: Specifying Office Tasks. In R.B.Allen, editor, Conference on Office Information Systems, Palo Alto, California, 1988.

    Google Scholar 

13. G. Thurnes. Expertensystemgestützte Aktienanalyse. PhD thesis, Universität Ulm, 1990.

    Google Scholar 

14. M. Tueni, J. Li, and P. Fares. AMS: A Knowledge-based Approach to Task Representation, Organization and Coordination. In R.B.Allen, editor, Conference on Office Information Systems, Palo Alto, California, 1988.

    Google Scholar 

15. G. Woetzel and Th. Kreifelts. Die Vorgangssprache CoPlan. WISDOM-forschungsbericht FB-GMD-85–92, Gesellschaft für Mathematik und Datenverarbeitung St. Augustin, 1985.

    Google Scholar 

16. M.D. Zisman. Use of Production Systems for Modeling Asynchronous Concurrent Processes. In Pattern-directed Inference Systems, Academic Press Inc., 1978.

    Google Scholar 

Download references